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Call Center Services International

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Nearshore Staffing and AI Automation Solutions

Call Center Services International (CCSI) specializes in cost-effective contact center solutions that help achieve performance goals while reducing labor and operational costs.
CCSI Staffing solution is strategically located in Mexico, offering a bilingual (English/Spanish) workforce that is professional, performance-driven, and culturally aligned with the U.S., that seamlessly integrates with your operations.
Our AI solutions, including Virtual Agents, Compliance Monitoring, Payment Processing, and Document Processing, enhance efficiency and improve customer interactions.

  • Min project size
    $100,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    San Diego, CA
  • Year founded
    Founded 2008
  • Languages

2 Languages that we service

  • English
  • Spanish

6 Locations

  • San Diego , CA
  • Tijuana , Mexico
  • Tijuana , Mexico
  • Ciudad de México , Mexico
  • Ciudad de México , Mexico
  • Guadalajara , Mexico

Service Lines
Call Center Services
45%
Customer Service Outsourcing
30%
Recruitment Process Outsourcing
10%
Staffing
10%
Finance & Accounting Outsourcing (FAO)
5%
Select Focus Area
Inbound Services
Answering services
35%
Virtual receptionist
35%
Inbound appointment scheduling
30%
Customer Service Outsourcing
Phone Support Services
50%
Chat Support Services
25%
Email Support Services
25%
Outbound Services
B2C Telemarketing & telesales
25%
Collections Recovery Services
25%
Customer Surveys & Market Research Calls
25%
Third party verification
25%
RPO Focus
Background Checks
25%
Candidate Engagement & Management
25%
Candidate Sourcing
25%
Candidate Testing
25%
Staffing Focus
Permanent Staffing
50%
Temporary Staffing
50%
Industries
Financial services
45%
Medical
15%
Other industries
15%
Consumer products & services
10%
Business services
5%
Legal
5%
Retail
5%
Clients
Midmarket ($10M - $1B)
70%
Enterprise (>$1B)
25%
Small Business (<$10M)
5%

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What Sets Us Apart

Nearshore Excellence with Local Feel

Our Mexico-based team mirrors your U.S. operations in culture, time zone, and performance, delivering a nearshore solution that are aligned with your strategy.

Scalable Solutions, World-Class Support

From bilingual talent to advanced facilities, we provide everything you need to establish and grow your Nearshore center quickly and confidently.

Leadership Committed to Success in Mexico

We provide hands-on leadership that ensures smooth operations and measurable results, applying proven strategies to guarantee success.

Commonly Asked Questions

At CCSI we maintain rigorous compliance with industry-leading standards and certifications to ensure data security, privacy, and ethical practices. Our organization is SOC 2 Type II, ISO 27000, PCI DSS, HIPAA, and FDCPA compliant. CCSI is also NMSDC Certified, demonstrating our commitment to supplier diversity. Additionally, we are proud members of respected industry associations including ACA International, RMAi, MBA, and HFMA, reinforcing our dedication to best practices and continuous improvement.

Locations (6)

5405 Morehouse Drive San Diego, CA, United States 92121

2 - 5

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