Call Point Business Solutions Ltd.

BACKGROUND

Please describe your company and position.

I am the Chief Legal Officer of Bauer Media Group

Describe what your company does in a single sentence.

Bauer Media is a magazine publisher that publishes a variety of media.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call Point Business Solutions Ltd. to accomplish?

• Hiring a partner was necessary to manage the increasing volume of client requests due to our customer expansion. We engaged Call Point Business Solutions Ltd. to offer phone and email assistance in the English language.

SOLUTION

How did you find Call Point Business Solutions Ltd.?

Referral

Why did you select Call Point Business Solutions Ltd. over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Call Point Business Solutions Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We offer English-language phone and email service from 8 a.m. to 5 p.m. CST. Transactional inquiries about customers' accounts, along with technical problems and product help, comprised customer support. Call Point Business Solutions Ltd. was easy to onboard as they had a fantastic staff that made sure all paperwork was kept up to date, quality standards were fulfilled, and other things. 
We went over the product with them and answered the most often asked concerns. A single monthly fee that included both our agents and those funding the initiative as a whole was assessed to us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From the first day, the crew responded to every ticket. This had a significant impact as it freed up other staff members to concentrate on expansion and product development. Our primary customer satisfaction indicator (CSat) increased by 30 points throughout the course of the relationship, and this had a noticeable effect on our company's expansion as well. In that aspect, they truly go beyond our expectations. I have nothing but praise for their team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had biweekly meetings to discuss important performance indicators using a shared Google Slides presentation, and we spoke virtually using a common Slack channel. We were always informed about what was going on with our consumers because to this constant, regular communication.

What was your primary form of communication with Call Point Business Solutions Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The development of our company was greatly aided by Call Point Business Solutions Ltd. Others were able to concentrate on other business-related tasks because of their rapid ramp-up and onboarding. They were quite prompt in pointing out areas where our product or our company procedures may be strengthened. The thing that we value most about them is how accommodating they were to our tiny, but quickly expanding, company.

Are there any areas for improvement or something Call Point Business Solutions Ltd. could have done differently?

Similar to collaborating with a foreign-based team, there exists a chance to enhance customer communications when they are not carried out in one's mother tongue. Word selection, vocabulary, and accent work all contribute to a better customer experience.

BACKGROUND

Please describe your company and position.

I am the Co-founder and CEO of PointClickCare

Describe what your company does in a single sentence.

PointClickCare is a leading healthcare technology platform enabling meaningful collaboration and access to real‐time insights at every stage of the patient healthcare journey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call Point Business Solutions Ltd. to accomplish?

• contact center and customer service

SOLUTION

How did you find Call Point Business Solutions Ltd.?

Online Search

Why did you select Call Point Business Solutions Ltd. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Call Point Business Solutions Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In just three weeks on average, Call Point Business Solutions was able to help our new agents become fully operational by cutting their onboarding time by an impressive 40%. In the first six months, our Net Promoter Score (NPS) went from 45 to an impressive 70, indicating higher customer satisfaction and a greater likelihood of customer advocacy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced Onboarding Time: Call Point Business Solutions was able to complete our new agents' onboarding process in an average of only three weeks, saving us an astounding forty percent of the time. 
• Faster Ticket Resolution: As a consequence of their efforts, the average ticket resolution time was lowered by 25%, greatly increasing operational effectiveness and customer satisfaction. 
• Decreased Customer attrition Rate: In the first year of our partnership.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management of Call Point Business Solutions LTD was distinguished by efficient communication and punctual delivery. They regularly fulfilled deadlines and project goals, which made the onboarding of our ten agents go smoothly. Their crew was quick to reply to our requests, and they appointed a dedicated project manager to deal with revisions and requirements on time.

What was your primary form of communication with Call Point Business Solutions Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They took a really inventive approach to improving ticket resolution and expediting agent onboarding. Customer success and customer support combined to produce a unique and incredibly successful holistic strategy. Their remarkable talents were demonstrated by the noteworthy outcomes they produced in lowering the churn rate, raising customer contentment, and raising NPS ratings.

Are there any areas for improvement or something Call Point Business Solutions Ltd. could have done differently?

We can honestly state that everything about our experience with Call Point Business Solutions has been excellent and that we have not seen any areas for improvement or alternative approaches. Our expectations were not met by their performance or results, which has made our partnership a huge success.

BACKGROUND

Please describe your company and position.

I am the CEO of Litify

Describe what your company does in a single sentence.

Litify is the leading end-to-end practice management and legal operations platform. We break down your business silos to power better process, insights, and performance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call Point Business Solutions Ltd. to accomplish?

• For call center services, lead nurturing, appointment scheduling, executive, and other administrative assistance, I engaged Call Point Business Solutions.

SOLUTION

How did you find Call Point Business Solutions Ltd.?

Online Search

Why did you select Call Point Business Solutions Ltd. over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Call Point Business Solutions Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In addition to handling customer-facing sales, scheduling appointments, communicating with customers, and doing several other administrative tasks, the Call Point Business Solutions team was also in charge of reporting marketing data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My staff members are very proactive and never stop searching for ways to accomplish things more effectively. I had no documentation of any procedure before working with Call Point Business Solutions, but now I do.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We use Skype for frequent communication. I communicate as much with my committed employees in Colombia as I do with those in my own country. The exchange of information is smooth.

What was your primary form of communication with Call Point Business Solutions Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Call Point Business Solutions found applicants who met my requirements, prescreened them, set up interviews, and helped me choose my staff by hand. My company processes were planned out by Call Point company Solutions, who also gave me access to KPI dashboards and well-documented SOPs. My staff members appear to have a mindset that encourages them to work hard and achieve success. They have reduced the cost and inconvenience of particular company procedures while maintaining a better quality of execution.

Are there any areas for improvement or something Call Point Business Solutions Ltd. could have done differently?

My experience with their services has been excellent.

BACKGROUND

Please describe your company and position.

I am the CEO And Group COO of Talan

Describe what your company does in a single sentence.

Talan is an international consulting group in innovation and transformation through technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call Point Business Solutions Ltd. to accomplish?

• Our goal at Call Point Business Solutions is to generate additional revenue streams.

SOLUTION

How did you find Call Point Business Solutions Ltd.?

Referral

Why did you select Call Point Business Solutions Ltd. over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Call Point Business Solutions Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We organize neighborhood get-togethers, approach potential clients, and carry out customer service initiatives for past clients. Call Point Business Solutions worked with us to refine the basic messaging we supplied, and we also offered them a list of clients to call. We also collaborated with their accounts team to address a few fundamental process components.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have already followed this procedure with my staff. Results from Call Point Business Solutions were on par with those from our own efforts. Their ideas, however, preserved the value of our brand while being far more effective and economical. We shall utilize them once more because they are satisfying a seasonal demand for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The conversation flowed easily. They were proactive and swiftly followed up.

What was your primary form of communication with Call Point Business Solutions Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There are no shortcomings in Call Point Business Solutions' service that would have allowed us to file a complaint. They've fulfilled our criteria and done an excellent job.

Are there any areas for improvement or something Call Point Business Solutions Ltd. could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO, Satispay of Satispay

Describe what your company does in a single sentence.

Satispay is a thriving European payment network with the goal to change the way people pay in stores and online, and exchange money between friends.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call Point Business Solutions Ltd. to accomplish?

• Call Point Business Solutions was engaged to handle consumer communications, market research, and surveys.

SOLUTION

How did you find Call Point Business Solutions Ltd.?

Online Search

Why did you select Call Point Business Solutions Ltd. over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Call Point Business Solutions Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I spent six months using Call Point Business Solutions intermittently. They contacted the contacts and performed the poll through a variety of ways after I gave their associates a procedure for obtaining contact details. After a successful exchange, they would enter the necessary data into a Google Sheet.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They finished the job to a high standard. They had enough conversations with contacts to enable me to provide my customer a thorough deliverable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The process and communication were both excellent. To check if there were any workflow problems, though, I had to take the initiative.

What was your primary form of communication with Call Point Business Solutions Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They display a high level of professionalism. Although dealing with offshore corporations is often associated with negative information, they were an exception.

Are there any areas for improvement or something Call Point Business Solutions Ltd. could have done differently?

Yes, but I have no complaints considering how quickly I finished this project.

BACKGROUND

Please describe your company and position.

I am the CEO of Pro Cleaning Leads

Describe what your company does in a single sentence.

We are a Janitorial Lead provider for USA cleaning companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call Point Business Solutions Ltd. to accomplish?

• To set appointments for our clients.

SOLUTION

How did you find Call Point Business Solutions Ltd.?

• Online Search

Why did you select Call Point Business Solutions Ltd. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

To call all the businesses in a selected geolocation and set up all appointments for our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No. of appointments set per month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Asif is my contact person, he swiftly delivers the appointments as they come from his team through messaging app, and he is very responsive.

What was your primary form of communication with Call Point Business Solutions Ltd.?

• Email or Messaging App

What did you find most impressive or unique about this company?

Very responsive and they know what they do.

Are there any areas for improvement or something Call Point Business Solutions Ltd. could have done differently?

Just that some more attention to detail.