Gambito

BACKGROUND

Introduce your business and what you do there.

I'm the practice lead for D365 business applications at a Microsoft Dynamics 365 partner providing ERP, CRM, and Microsoft cloud solutions. We help organizations align technology with strategy through expert implementation and long-term support across North America.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gambito?

We needed strong D365 customer engagement consultants who could augment our delivery team on projects where our team was already booked up.

SOLUTION

What was the scope of their involvement?

Gambito has provided functional consulting and development assistance on many projects with tight deadlines and high customer demands. They've delivered on several sales and customer service projects. In addition, they've helped with a contact center rollout with telephony. That project also had a very tight timeline, and the telephony cutover went over excellently.

What is the team composition?

We work with 2–5 teammates from Gambito.

How did you come to work with Gambito?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in July 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Gambito has met customer expectations by hitting deadlines and delivering value to our customers. Our customers have been impressed with the work they've performed.

How did Gambito perform from a project management standpoint?

Gambito's project management is great. They've assigned a project manager to work with our project manager to ensure resources are aligned with our project team. We communicate via virtual meetings.

What did you find most impressive about them?

Gambito is very flexible to work with. They have some great consultants who are very skilled and client-facing.

Are there any areas they could improve?

I don't think there's anything they can improve on.