Grendesign

BACKGROUND

Please describe your company and position.

I am the Director of Merian Books Pty Ltd

Describe what your company does in a single sentence.

We are an independent bricks and mortar general bookshop selling books, gifts, games and stationery.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Grendesign to accomplish?

• Website design, development, support and maintenance

SOLUTION

How did you find Grendesign?

Other

Why did you select Grendesign over others?

Other

How many teammates from Grendesign were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Grendesign assisted in implementing a critical improvement to a series of automated sequential backend processes required to update our site inventory twice daily.  Each of these processes was happening independently leading to significant negative outcomes if any individual process failed, as each process downstream would continue despite the error.  
As these errors were only being picked up manually in retrospect, this lead to complex troubleshooting to determine the initial point of failure.  

Key deliverables included: 

• integrate all processes to ensure the full automation runs smoothly
• add gatekeeper processes at each point in the chain to automatically pause all down chain processes if there is an error until the error has been rectified
• set up automated email for these gatekeeper processes to alert us to errors in real time so they can be resolved and processes resumed promptly

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

About one month after the project was completed we experienced a failure in the initial trigger for the automated process - the email alert enabled Grendesign to notify us of the issue before we were even aware there was a problem.  We were then able to troubleshoot and ensure that the failure had been rectified so the automation could proceed as normal.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Grendesign provided a thorough proposal prior to commencing work, which demonstrated they had an excellent understanding of the project objectives and parameters and set out a clear way forward.  Their propsal included a number of different options and outlined the pros and cons of different approaches. 
Their communication was always very timely, responsive and professional throughout and the work was completed to schedule.  They have always provided exceptional service, being willing to answer any additional questions or provide further explanation as we required.  

What was your primary form of communication with Grendesign?

Email or Messaging App

What did you find most impressive or unique about this company?

Communication is outstanding - professional, responsive, technically skilled. 

Are there any areas for improvement or something Grendesign could have done differently?

None - we have been fully satisfied with their assistance and professionalism. 

BACKGROUND

Introduce your business and what you do there.

I’m the communications and engagement manager at Western Port Biosphere Foundation, a non-profit organisation. We support and protect the region’s unique environment by connecting people with nature, promoting biodiversity, and advocating for sustainable development as part of the UNESCO Biosphere Reserve network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Grendesign to accomplish for your communications and engagement work at the Biosphere Foundation?

We’ve hired Grendesign for graphic design services.

SOLUTION

What was the scope of their involvement?

Grendesign creates our impact report every year and assists us with backend work in Google Analytics and any other graphic design job we need. The team is responsible for creating, designing, and visualizing data for the impact report. Grendesign also solves issues with Google Analytics 4 (GA4).

What is the team composition?

We work with one teammate from Grendesign.

How did you come to work with Grendesign?

Someone referred Grendesign to us. We chose them over other options because they had high ratings, were close to our geographic location, had a great culture fit, and had company values that aligned with ours.

What is the status of this engagement?

We started working with Grendesign in May 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Grendesign delivers a beautiful product at the end of every project, and our staff is educated around GA4. The impact report looks great and reads well; our board and supporters have told us so.

How did Grendesign perform from a project management standpoint?

Grendesign’s project management is good; they deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Grendesign is creative, kind, and responsive.

Are there any areas they could improve?

No, there aren’t any.