IT-Geeks

BACKGROUND

Please describe your company and your position there.

I am an owner of a pet supplement ecommerce business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

We had to upgrade and make some major improvements on our .com website

SOLUTION

How did you select this vendor and what were the deciding factors?

selected by ratings

Describe the project in detail and walk through the stages of the project.

too involved to describe

How many resources from the vendor's team worked with you, and what were their positions?

mainly with with Tom/ project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They always executed what had to be done.

How effective was the workflow between your team and theirs?

great workflow

What did you find most impressive or unique about this company?

the quick response and professionalism

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Creature Coffee, a local specialty coffee roaster. We bring a true café experience directly into offices and events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT-Geeks?

We needed some website updates related to design.

SOLUTION

What was the scope of their involvement?

IT-Geeks has edited our Shopify theme, design aspects of the code, and fixed some issues we were having. The team has resolved theme-related issues, giving us a cleaner foundation to manage and customize the website. This allows us to make updates confidently while ensuring a seamless and straightforward experience for our customers.

What is the team composition?

We've worked with 2–5 teammates from IT-Geeks.

How did you come to work with IT-Geeks?

We found them through the Shopify Experts marketplace. We chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We've spent less than $10,000.

What is the status of this engagement?

We worked with them in June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website is much better and easier to use now. Editing our website is much easier, and we have a lot more freedom to create the website that we want. We've used them three times, and each time, they've been absolutely fantastic to work with. The project was about back-of-house theme editing. Creature Coffee continues to receive interest in its mobile coffee cart and coffee bean services. There was no increase or decrease after the work was done. The work completed was about editing the theme so that we could then edit the website ourselves. The IT-Geeks would send me email confirmation, images, and videos confirming that the edits were correct. This made Creature Coffee's website clearer and easier to use.

How did IT-Geeks perform from a project management standpoint?

They are absolutely awesome. Communication is absolutely amazing. I would highly recommend them. They did the work quickly, efficiently, and on time Their communication is amazing. We communicate via in-person meetings, emails, and messaging apps.

What did you find most impressive about them?

Their speed of work, communication, and thoroughness are impressive. If there's an issue, they deal with it straight away. They're clearly experts in Shopify and what they do.

Are there any areas they could improve?

No, there aren't any. Everything has been perfect.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Rightangled, a MedTech company offering personalized at-home testing and online pharmacy services. We're focused on delivering affordable, high-quality healthcare quickly through digital technologies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT-Geeks?

We needed to optimize our website's performance and improve its speed to enhance our SEO.

SOLUTION

What was the scope of their involvement?

IT-Geeks provides SEO services on a rolling monthly contract. The main deliverable is to improve our website's speed. The team has worked on two stores on our Shopify Plus account: rightangled.com and medetone.com.

What is the team composition?

We work with one teammate from IT-Geeks.

How did you come to work with IT-Geeks?

We found them through an online search. Their pricing fit our budget.

What is the status of this engagement?

We started working with them in April 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't seen any improvement in our website's speed metrics after IT-Geeks worked on our stores. Only after questioning them did they say this would be a bigger project and require 10 times the budget they quoted at the beginning of the engagement. It's absolutely shameful and disgraceful. I feel completely misled by such a cheap tactic.

Moreover, our SEO performance has been negative. We haven't seen anything positive, and IT-Geeks hasn't been able to show any progress to that extent.

How did IT-Geeks perform from a project management standpoint?

IT-Geeks' project management has been misleading. IT-Geeks communicates via email and messages.

What did you find most impressive or unique about them?

There's nothing impressive about IT-Geeks.

Are there any areas they could improve?

They could stop lying and deceiving people. They could also stop using foreign names to give the impression that they're Western when they're actually from Southeast Asia.

BACKGROUND

Please describe your company and position.

I am the communication manager of a silver jewelry brand.

Describe what your company does in a single sentence.

we are a belgian silver jewelry brand focussing on timless designs and luxury piercing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Re-design e-commerce landing pages
• implement proper shopify application in our branding

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• Pricing fit our budget
• Great culture fit

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

re-design our entire website on new Dawn theme - built custom blocks. 

integrate a new booking tool on our new custom Dawn theme. 

create new product feed sync to Klaviyo

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

met all product milestones before deadline

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team (and Emma specifically) did everything and more to meet our deadlines. She was super responsive, always made sure the task ahead was clearly briefed for both parties and she delivered all tasks in an amazing speed. Thank you Emma and the entire IT-Geeks team for your amazing work ethic.

What was your primary form of communication with IT-Geeks?

Virtual Meeting

What did you find most impressive or unique about this company?

It's amazing how sweet, kind, professional and responsive the team is. They always made sure everything was super clear. It was a true breath of fresh air to be able to talk to a team that understood our goals and where able to offer the technical support (even when we as a brand didn't understand the technical difficulties at time) it was amazing to be able to talk to real people that understood what or why these tasks were important to us.

Are there any areas for improvement or something IT-Geeks could have done differently?

for urgent bugs it would be great to be able to contact someone in the weekends.

BACKGROUND

Please describe your company and position.

I am a partner at 5Forms LLC

Describe what your company does in a single sentence.

We provide printed forms, checks, deposit products, cards, signs and more for individuals, small and large businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• revamp our entire antiquated website

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a completely new ecommerce site for our existing website.

• Create a visually appealing easy to use site for customers to purchase custom printed products
• Ensure all customization options are available to our customers so each product is made to order
• Upgrade all our interface options so customers are able to order and reorder with ease
• Upgrade our existing payment platforms to enable more updated payment options to our customers
• Ensure our ecommerce site receives all historic traffic as well as update our analytics for new traffic
• Create new dashboard interface for our team to manage order flow to vendors
• Integrate with our custom file and proofing platforms for ease of logo upload and proof to our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website functionality
• Increase in online traffic
• Increase in sales opportunities

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistently updated us with the progress.  As this project was extremely complex, we did not meet the original deadline but we were aware ahead of time the reasoning and it was unavoidable.  The team worked extremely hard to ensure we received all the functionality plus additional improvements we desperately needed.

What was your primary form of communication with IT-Geeks?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to handle so many tasks at one time.  Some days we were submitting 10-15 different things that needed to be handled and they were always on top of it.

Are there any areas for improvement or something IT-Geeks could have done differently?

Each time we received an invoice it showed as past due.  It was unclear how it could be past due when it was the first time we received the invoice to pay it.  This is a minor thing but it was frustrating the first time it happened because we are very meticulous about ensuring invoices are paid on time.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Salty Mermaid, Inc., a swimwear and apparel company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish for Salty Mermaid, Inc.?

We’ve hired IT-Geeks to assist with our technical development, web design changes, and technical site management.

SOLUTION

What was the scope of their involvement?

IT-Geeks has built landing pages and sourced and implemented apps. The team has also done technical coding and hard coding. IT-Geeks has worked on pages for Salty Swap, sustainability, about us, and a new homepage overhaul. The team has also worked on understanding Shopify use and areas.

What is the team composition?

We work with 2–5 teammates from IT-Geeks.

How did you come to work with IT-Geeks?

We found them through Shopify. We chose them because they had high ratings, good value for the cost, and company values aligned.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working together in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We use Basecamp to manage cards throughout our project timelines. There are over 75 small projects inside of our overhaul that IT-Geeks has assisted us with throughout our ongoing partnership. Our UX has been improved with both teams allowing for increased sales, site navigation, and use. We’re up 35% in sales since adjusting our UX and paid marketing approach.

How did IT-Geeks perform from a project management standpoint?

We primarily communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive or unique about them?

IT-Geeks’ communication and management are wonderful.

Are there any areas they could improve?

The only challenge we’ve had is the time difference between the US Eastern Time and India. With that said, the IT-Geeks team stays online to accommodate us for pressing projects. Ea (CEO) and her team have been wonderful at accommodating our needs and timelines.

BACKGROUND

Introduce your business and what you do there.

We're a company that designs and handmakes jewelry and accessories using vintage materials. We support small, local, LGBTQ+, and women-owned businesses, with operations in New Hampshire and Colorado.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT-Geeks?

We needed to redesign our website with Shopify 2.0 to ensure a modern, scalable, and conversion-focused experience. The new design had to replace the current Spark theme with a premium Shopify theme, incorporating advanced features, an improved UX, and a strong brand identity.

SOLUTION

What was the scope of their involvement?

IT-Geeks redesigned and migrated our existing Shopify store to a modern Shopify 2.0 architecture using a premium theme and a conversion-optimized layout.

What is the team composition?

We worked with one teammate from IT-Geeks.

How did you come to work with IT-Geeks?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We worked together from August–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IT-Geeks sent us video updates of the site as it was being designed for approval. It was fantastic to get those and preview the site and functions as it was being rebuilt. Our current employees loved the look of the new site.

How did IT-Geeks perform from a project management standpoint?

IT-Geeks' project management was good. Our primary form of communication was virtual meetings, and messaging apps. We ran into a few times where it was challenging to communicate what we wanted to achieve, and we had to go over it a few times before it was right.

What did you find most impressive or unique about them?

IT-Geeks' communication during the project was good. Steve was amazing; even after the project was over, he helped us with things we found later and with changes we wanted to make.

Are there any areas they could improve?

I didn't think there was anything they could improve on.

BACKGROUND

Please describe your company and position.

I am the Digital Design / Marketing of Heretic Parfum

Describe what your company does in a single sentence.

We make naturally-derived perfumes, home fragrance, and body care products for the darkly-inclined.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Specialty Landing Pages
• Updating our menu navigation style
• Fix glitches on an on-going basis

SOLUTION

How did you find IT-Geeks?

Shopify Experts

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

IT-Geeks has been a great partner for our company, since we do not have an internal web-developer. We rely on them anytime we have concepts and upgrades in mind for our Shopify storefront. The are experts with Shopify sites and always complete the work quickly and it's well-done. They're available for minor adjustments even once the job is completed, and always willing to jump in and help us answer questions. We appreciate them so much!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We usually email them a list of things we want to change on our website, giving visual references when needed. For this most recent project we wanted a custom landing page template that had the option of a colorful background rather than the standard white, as well as a custom font with adjustable sizing and a variety of different blocks like carousels to feature various content like imagery, videos. They accomplished exactly what we had in mind, based on our reference, and did so very quickly (within a week or less). Their prices are reasonable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered exactly what we needed. Once we started populating the page we noticed a couple very minor issues, and when we reached out they jumped in and immediately fixed it. They're very responsive, communicative, and fast-working, and their rates are reasonable.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

They work fast and are easy to communicate with.

Are there any areas for improvement or something IT-Geeks could have done differently?

no, they're great!

BACKGROUND

Please describe your company and position.

I am the CEO of Custom Made Comfort LLC

Describe what your company does in a single sentence.

Manufacturer of both wholesale and retail custom blankets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Review Form
• Simplify customer interation

SOLUTION

How did you find IT-Geeks?

Shopify

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Was looking for a simple "review" request after the customer received the products. This was performed flawlessly with the TRUST.ME app. Installed quickly, reviewed, and published without any concerns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We couldn’t be more pleased with IT-Geeks. Their team is incredibly knowledgeable and consistently demonstrates a deep understanding of our business and how we operate. They go beyond simple web development — they proactively look out for the customer’s best interest, offering thoughtful guidance and solutions that truly make a difference.

Communication is seamless, their expertise is unmatched, and we genuinely enjoy working with them. IT-Geeks has become a trusted partner for our company, and we highly recommend them to anyone looking for reliable, smart, and customer-focused web development support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time, always available for concerns.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Listening, patience, and appreciation for what you want to accomplish and why.

Are there any areas for improvement or something IT-Geeks could have done differently?

Keep doing the same, it's working!

BACKGROUND

Please describe your company and position.

I am the CEO of Vital Earth Minerals

Describe what your company does in a single sentence.

Vital Earth Minerals is dietary supplement distributor, specialized in liquid minerals with a focus on Humic and Fulvic Minerals. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Create New Website
• Transfer from Big Commerce
• Implement SEO links

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

High ratings

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Data Migration & SEO Preservation:
Ensuring a seamless transition from the current platform to Shopify while maintaining customer data integrity and SEO rankings.
• Full Data Transfer:
• Migration of customer data, order history, and blog content (up to 100 posts).
• Product data transfer for SKUs, including wholesale-specific variants.
• Subscription migration of active customers from ReCharge, with email notifications for credit card re-entry.
• SEO Migration & Preservation:
◦ URL mapping and 301 redirects to maintain existing rankings.
◦ Keyword benchmarking to retain organic search performance.
◦ Sitemap submission to Google Search Console for re-indexing.
◦ Collaboration with Vital’s SEO team to protect domain authority and organic traffic.
2. Shopify Store Design & Development:
A mobile-optimized, conversion-driven Shopify theme will be customized to enhance branding and user experience.
• Theme-Based Redesign:
◦ Customization of a premium Shopify theme (Dawn or Impulse) to align with the new branding and bottle packaging.
◦ Mobile-first design ensuring seamless responsiveness.
◦ ADA compliance to meet WCAG 2.1 accessibility standards.
◦ Dynamic content implementation without hard coding for future flexibility.

• Critical Integrations & Functionalities:
◦ Wholesale Functionality: B2B pricing tiers using Customer Tags (no Shopify Plus required).
◦ Key Apps & Integrations:◦ ERP Synchronization for streamlined order and inventory management.
3. Feature Implementation & Optimization:
Enhancing the store with interactive tools, compliance measures, and analytics for improved engagement and conversion rates.
• Customer Engagement & Sales Optimization:
◦ Personalized Product Quiz : A guided shopping experience recommending the best products based on customer preferences.
◦ Live Chat & Customer Support: human-assisted support.
◦ Bundling & Upsell Features: Tools to encourage higher AOV and product pairing.
• Regulatory Compliance & Security:
◦ ADA/WCAG 2.1 accessibility compliance.
• Performance & Analytics Tracking:
◦ Microsoft Clarity (Heatmaps & Session Recordings): Insights into user behavior for UX improvements.
◦ Google Analytics 4 (GA4): Advanced tracking of traffic sources and conversion funnels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Basecamp tracking

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project was delivered on time (even if we had no constraint). They answered each of our needs and delivered a great quality product. 

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Easiness to communicate, great proposition, great tracking of the project, high knowledge about Shopify

Are there any areas for improvement or something IT-Geeks could have done differently?

Some of the teams are located in India, which is not a problem until they go to sleep around 1pm-2pm MT, so we have to wait for the next morning. But honestly, it didn't disrupt the implementation and was only noticeable when we went live.