IT-Geeks

BACKGROUND

Please describe your company and position.

I am the Owner of ImmuneBoostNaturals.com

Describe what your company does in a single sentence.

Promotes natural health supplements and supplies to support detoxing, immunity, and parasite cleansing. Sells a full line of CellCore Biosciences products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• N/A

SOLUTION

How did you find IT-Geeks?

Shopify Expert area

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Had the most customer ratings.

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Geeks helped me hide the prices for one of my product lines so I am compliant with the brand requirements. The also helped with user navigation by adding information on how people need to log in to see price and add to cart button. The offered me an affordable price. The helped migrate this custom coding to my latest theme version. They offered superior technical and customer service. They understood my needs easily. The work was quickly completed. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They completed the task quickly and understood my request quickly. The price was affordable. They communicated clearly with me.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was completed in less than 2 days. I was amazed. I only needed to communicate my needs once and they quickly understood what I needed. 

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by how fast they deliver the technical services and how easy it is to communicate with them. I'm also impressed by how quickly they understand the customer's needs and request.

Are there any areas for improvement or something IT-Geeks could have done differently?

I was completely happy with IT-Geeks' service.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Aureus Product Innovations, Inc.

Describe what your company does in a single sentence.

Manufacture and sell a consumer product.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Create a new app for our reminder system

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Close to my geographic location

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Built and integrated a custom application into our website for sending email reminders at specific intervals and making them editable by us and the end consumer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have an application that is exactly what we wanted and every step of the way they answered our questions, took our calls, and changed everything we requested as we discovered what needed to be tweaked as we went.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered in a timely manner, all emails were responded to quickly, all requests for a call were scheduled immediately. If our project manager was going to be out of office, we got an email several days before to warn us of this fact so we were prepared and knew who to contact if we needed to.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're helpfulness for any general question, even if it doesn't involve the project directly. They're always willing to listen and offer their knowledge on any subject, even if it is not on the specific project we are working on.

Are there any areas for improvement or something IT-Geeks could have done differently?

Not that come to mind at this time.

BACKGROUND

Please describe your company and position.

I am the Creative Manager of From The Forest®

Describe what your company does in a single sentence.

From The Forest, LLC is renowned for our innovative approach to manufacturing engineered hardwood flooring and wall panels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Redesign the look and feel of our websites
• Redevelop the functionality of our product page to ensure an easy user experience

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

High ratings

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal was to redesign 3 websites

1. Re-design our homepage, Collection page, and product page
2. We needed a custom calculator for our product page
3. We needed a better product filter for our collection pages.
4. For our B2B site, we needed a landing page for customers to login or sign up.  We also needed a custom testimonial section for company testimonies.
5. We needed the pricings of our carton products to have custom square foot pricings that dynamically puts from number of square foot in a box with the pricings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Tasks were organized using Kanban cards, which were moved to the "done" column upon completion.
• After each task was completed, we received a demo or preview of the final product to review and approve.
• We held weekly meetings to provide updates on current tasks, review completed work, and discuss any issues causing delays.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the initial meeting, the project was estimated to take 45 days. However, the actual completion time extended to 1 year and 3 months across all three sites. While the project managers demonstrated exceptional skill and knowledge and were capable of handling any request, the delivery times were inconsistent. I had the opportunity to work with several project managers. The most recent ones were particularly diligent, consistently staying on task and delivering their work promptly.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by IT-Geeks' exceptional skill and knowledge, very talented and can handle any request.

Are there any areas for improvement or something IT-Geeks could have done differently?

• I believe that adopting an agile approach and dividing the projects into Sprints would enhance delivery times. Adapt the agile process to implement weekly sprints, allowing clients to consistently monitor progress.
• Additionally, communication could be improved. When issues arose with the first two websites after publication, the project manager was unresponsive to messages.
• Pay close attention to small details and proactively address minor issues, rather than waiting for the client to request these changes.

What advice do you have for clients with similar needs to yours?
It's beneficial to have a clear vision of how you want your website to function and look. Conduct some research, explore other websites, and share examples to give the developers a better understanding of your preferences. They are skilled and knowledgeable and can bring your vision to life. If you don't have a specific idea, they can create mock-ups and build the website from scratch.

BACKGROUND

Please describe your company and position.

I am the Office Manager of KAI COLLECTIVE

Describe what your company does in a single sentence.

Fashion eccomerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

website maintanace

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Adam helped us implement a checkbox system to let customers have the option of adding a free tote bag to their order, whcih would translate onto the packing slip of our orders. This way we do not waste the tote bags or give multiple to customers who do not need one. 

We also needed to integrate a statement onto our Aftership returns app stating this and that if you return your whole order, and keep the tote bag you will be charged for this. This involved creating custom code for the app and the shopify basket. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Adam was very responsive and completed all changes and improvements in a timely manor, and was very helpful with underdtanding our needs. The outcome was perfect and exactly what we asked for. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Adam delivered timely after having to complete a few design changes depedning on our choices, and each time he completed this and communicated extremley well. 

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their communication and professionalism.

Are there any areas for improvement or something IT-Geeks could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the V.P. of Americh Corp.

Describe what your company does in a single sentence.

We are a leading manufacture in the United States of luxury crafted bathtubs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Design a custom page for our website using metadata.

SOLUTION

How did you find IT-Geeks?

Shopify App Delvelopers

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Comprehension

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our product is complicated, customizable with over 10K SKU's it is very challenging. We needed to show our product in a way that makes it easily understandable for the consumer, a dealer, a designer etc.. They only way to achieve this was via Metadata. ITGeeks designed a custom product that is used for all our products. The many levels of variants and options was made possible to display all the proper info when variants change.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For anyone to comprehend our product and to have the ability to lay it out in one meeting is remarkable. We were afraid that this was never going to happen as someone had to grasp what was going in order to produce anything. That alone was what sold us from day one. To be able to complete the work in a timely manner shows their ability to maneuver through many types of services that they offer. These two factors is a measure for success in our eyes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication throughout project was stellar. Our project manager was fantastic in communicating and answering our questions, friendly, professional and knowledgeable. The project was delivered on time which was huge. There was a mutual respect of each others time and an understanding of requests that were being asked. It was a pleasant experience even knowing the amount of work involved.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

Again, comprehending the scope of work was so important. Communication as well. Both could not have been any better. Everything flowed, how they showed us with video on how to do certain things, always keeping us updated where and when things will be completed.

Are there any areas for improvement or something IT-Geeks could have done differently?

Always room for improvement. Nothing major just tightening up on certain things is all that needs to be mentioned. Yes, communication was impeccable but maybe a little more explanation with a little more detail in certain areas where things get a little more tricky. Metadata is new to us and very powerful. Just took us a little while to comprehend how it all went together. Answering each question directly I would say is helpful when there is lots going on. This was done most of the time. There were a few times we had to really comprehend the answer if there were multiple questions being asked. All in all they did an amazing job.

BACKGROUND

Please describe your company and position.

I am the OWNER of Van den Broeck - Nielsen

Describe what your company does in a single sentence.

youtube videos, poster store, skincare line

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Program my shopify website

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost
• Other

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed custom programming to optimize my shopify website, to change the menu layout, have a side bar pop up when clicking a menu bar item, add a page with examples that are clickable and also lead to the products for sale on the picture etc... They were very receptive of any changes I asked for and did it fast aswell! Very friendly and open in their communication. Would highly recommend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

they have done all the changes to my website I asked for. Made a whole art wall page with art wall example I can upload. When pressing an art wall, it leads to another page with the art wall and all the posters in the picture that are clickable to purchase right there. They updated thetop menu how I wanted to , as well as make a side menu bar pop up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

work fast, responded to any changesI wanted or things I didnt understand. They replied by email aswell as sending me video tutorials so I could easily see what to do.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their friendliness and quick reaction time were impressive. Could do all the changes I wanted.

Are there any areas for improvement or something IT-Geeks could have done differently?

not that I can think off.

BACKGROUND

Please describe your company and position.

I am the Internet Sales Manager of I Love Shoe Deals

Describe what your company does in a single sentence.

We are a online shoe retail company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Design and Create a new website
• create an online e-commerce and retail store

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a company to work with that could help design and bring our new company website to fruition and we were pleasantly surprised by the work that IT GEEKS did for us. They built that sight on Shopify for us setting up hundreds of products to be sold through our ecommerce store. 

It was a very complex project with many moving parts of building a retail store website from scratch and throughout the whole experience they were very communicative and responsive to our calls, feed back and questions. They were able to deliver a professional looking website that has the ability to scale up as we scale up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went from having no website presence of our own to having a complete store now that makes us very excited to see how the future shapes up and how we may be able to reach more customers through soical media and other non-traditonal media.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I worked with a couple of guys who I would say broke theproject up into two halves and each did their piece masterfully. Both kept great communication lines up and both delivered on the tasks at hand needed to design, implement and complete the project.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company was how eager they were to make sure that you were happy and that your needs were being met. They had much patience and were keen on giving good advice especially if you were not sure on a certain area of expertice. They really were personable and made you feellike you were working with a great teammate.

Are there any areas for improvement or something IT-Geeks could have done differently?

I really can't recall anything that egregious that warrants bringing up here to cast them in any sort of bad light at all.

BACKGROUND

Please describe your company and position.

I am the Head of Direct to Consumer of Be Home, Inc.

Describe what your company does in a single sentence.

Designing beautiful, ethically sourced home goods from around the world for over 15 years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Site Design Work

SOLUTION

How did you find IT-Geeks?

• Online Search
• Shopify Recommended Developers

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost
• Strong Communication

Describe the scope of work in detail. Please include a summary of key deliverables.

Below is the scope of UX changes we needed made to our code within our new Shopify theme. IT-Geeks delivered everything quickly and ahead of time. They are strong communicators and they always ensure the final product is exactly as I wished for before they wrap up their work. They are not afraid to continue to go back and get it perfect before they complete everything. I appreciate that. 

1. Ensure that the top navigation bar remains sticky in the header without converting to the mobile header while scrolling. 
2. The top navigation bar will now smoothly collapse to the mobile header as soon as it can no longer support a single row, providing a more responsive user experience. 
3. The "Four Easy Payments with Shop Pay" section will be relocated below the product description copy block on the product page. 
4. The image thumbnails will be moved to the left side of the main image vertically, aligning with the current theme's layout. 
5. We will incorporate your custom fonts throughout the entire site, following the copy headline and paragraph sizes from your existing site for consistent font usage. 
6. The "Powered by Shopify" attribution in all footers will be removed to create a clean and branded footer design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of each task as outlined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered their work quickly and on time. They listened carefully to each of my needs and adjusted with me as necessary.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

Combination of their string communication skills, ability to work fast, they treat me like I am a priority.

Are there any areas for improvement or something IT-Geeks could have done differently?

None that I can think of. I am very satisfied.

BACKGROUND

Introduce your business and what you do there.
I’m the director of sales and marketing for a company that makes premium health supplements for dogs. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT-Geeks?
We hired IT-Geeks to provide us with IT support. 

SOLUTION

What was the scope of their involvement?
IT-Geeks helps us with everything from website maintenance to technical support. They’re only maintaining our website for now, but we might ask them to create a new one.
What is the team composition?
I coordinate with Tom (Account Representative), who has a team behind him. I talk to him directly, and he hands off tasks to his team.
How did you come to work with IT-Geeks?
We found IT-Geeks through Google.
How much have you invested with them?
We’ve spent around $18,000.
What is the status of this engagement?
The engagement started in October 2022, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a decrease in downtime and an increase in speed. Overall, IT-Geeks has provided us with a perfect experience. They’ve exceeded my expectations.
How did IT-Geeks perform from a project management standpoint?
IT-Geeks delivers tasks on time and within budget, and they communicate well with us. For tools, we use phone calls and emails.
What did you find most impressive about them?
Their communication is their biggest strength.
Are there any areas they could improve?
No, there aren’t any.
Do you have any advice for potential customers?
Treat them as your own IT support team, and all your expectations will be met. 

BACKGROUND

Please describe your company and position.

I am the Partner of a Bicycle Tour Operator

Describe what your company does in a single sentence.

Upscale guided bike tours

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Implement site wide improvements
• Improve website functionality

SOLUTION

How did you find IT-Geeks?

• Online Search
• Referral
• Clutch Site

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired ITGeeks on a monthly retainer to handle many dozens of small tasks to improve the quality and user experience on our website. This included content updates and coding improvements, that in aggregate would have taken hours of our own time each week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no specific KPIs other than functional and visual improvements to the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used our own project management tool to delegate and follow up on open tasks.I would say 95% of the tasks were delivered on time, an other were not simply due to unforeseen or additional complexity of the task.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

ITGeeks has been an incredible partner in enhancing our Shopify website. Their team consistently delivers high-quality work with remarkable speed, ensuring that our site runs smoothly and efficiently. What truly sets ITGeeks apart, however, is their approach to communication. They are not only responsive but also incredibly friendly and easy to work with. This seamless interaction has made managing our website a much more enjoyable and stress-free experience.

Are there any areas for improvement or something IT-Geeks could have done differently?

At this point in time, I cannot say that I fault them on any count.The only improvement suggestion I could make, and that will consistently add value to all retainer customers, is to proactively remind the client if they have unused retainer hours, thereby encouraging the client to use their services all the more.