Jordan Marketing Consultants

BACKGROUND

Please describe your company and your position there.

I am the co-founder of Thymeless Catering, a Caribbean fusion catering company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jordan Marketing Consultants?

Thymeless Catering needed a one stop shop for all their offered services. We had a separate e-commerce platform where we were selling our sauces/condiments and all our other services needed to be inquired about via email. We wanted our potential clientele to be able to have access to everything on one professional site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted a vendor that specialized in working with small businesses, and could work with us and the budget that we had. We were able to find both of those factors at JMC

Describe the project in detail and walk through the stages of the project.

The process began with an initial meeting to discuss goals for the site, basic design and budget. Mr. Jordan took the time to listen to the worries we had based on our previous site & even offered to assist us in getting out of a contract that we were previously locked into. He explained the best blueprint for the website for a company of our size, and what features would be included on the site to be most profitable for our business.

He took the time to answer all of our questions in detail and make us very comfortable with the steps moving forward. Once all was understood on both sides, Mr. Jordan began the process of working on our site. He created a task list for the information that he needed from our team.

Once all the information was submitted, he assisted us in creating the needed accounts for the plug-ins for the site (mailchimp, stripe etc) We were then given a tour of the site and had a few follow up meetings to go over each aspect and fix any of the aspects we didn't like. We were able to give feedback and have the necessary adjustments made until we were completely satisfied with the final product.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with 2 members of the team inclusive of Mr. Jordan. The other member assisted with our product descriptions

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was successful, we are able to send clientele directly to our site & that answers most of their inquires. We are now also able to sell our sauces directly and control the distribution of them.

How effective was the workflow between your team and theirs?

The workflow was very effective. All aspects of the project was communicated, with timelines and due dates adhered too. We received prompt and thorough responses to all of our inquiries.

What did you find most impressive or unique about this company?

We were impressed by the multi-faceted knowledge of the team and their willingness to assist us with the previous contract. They were able to guide us in the direction that would be beneficial to us by making note-worthy suggestions for better business even outside of the scope of the site.

Are there any areas for improvement or something they could have done differently?

Keep up the good work!

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a mental health services organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Marketing Consultants?

I needed a better online presence. 

SOLUTION

What was the scope of their involvement?

Jordan Marketing Consultants helped me promote my services. They helped me build my WordPress website from scratch.

What is the team composition?

I work with Wendell (Owner).

How did you come to work with Jordan Marketing Consultants?

They did a website for an organization that I’m a part of. Once I saw how good their work was, I reached out.

How much have you invested with them?

We spent around $2,000.

What is the status of this engagement?

We started working together in March 2020, and the initial site was completed in January 2021. The timeline was delayed a lot on my end. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I needed something that was specific to mental health. They were innovative and created something that spoke to my specific audience. The team delivered a tailored site that was scalable as my business evolves.

How did Jordan Marketing Consultants perform from a project management standpoint?

We communicated via phone, email, and Zoom.

What did you find most impressive about them?

They’re able to have conversations about how to grow the site.  They explained what the benefits of those measures would be, which I found helpful.

Are there any areas they could improve?

They could better define some of the newer packages that they offer for continued collaboration.

Do you have any advice for potential customers?

My advice is to have some general idea about what you want. Be able to communicate that to them. Also, communicate ideas of what you’d like to see the site evolve into.

BACKGROUND

Introduce your business and what you do there.

I'm the VP and a director at Friends of Marcy Houses, a nonprofit based in Brooklyn, New York. We provide direct services to residents of Marcy Houses, a public housing complex. Our primary focus is providing after-school and summer school programs for middle schoolers, but we also offer services like food assistance, repairs, and so on.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Marketing Consultants?

We needed a website built.

SOLUTION

What was the scope of their involvement?

Initially, we asked Jordan Marketing to create a basic WordPress website that contained our information. We wanted it to look professional specifically because we wanted people to know that we weren’t a fly-by-night operation. As time went on, we wanted more features. The team has added a news section on our homepage so visitors can see our recent efforts, to which we’re able to embed videos. They continue to provide support and significant updates. 

What is the team composition?

I only work with one person. 

How did you come to work with Jordan Marketing Consultants?

Our former executive director found them and hired them. We kept them around because they’ve been doing a good job.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working together in November 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They did a great job with the website — it looks professional and high-quality. Jordan Marketing satisfied our needs efficiently in terms of money and time. The quality of their work is better than what I've seen from previous vendors.

How did Jordan Marketing Consultants perform from a project management standpoint?

They’re a very responsive team that keeps its promises — if they give a deadline, they stick to it. We only use email and phone calls to communicate, which I prefer because I don’t really like complex programs. Working with them has gone very well.

What did you find most impressive about them?

The best things about them are their reliability and responsiveness. I’ve had many issues with vendors giving me deadlines they couldn’t meet, which drives the cost up. However, this has never been an issue with Jordan Marketing — the team is quick to respond and sticks to deadlines, which allows for a reasonable price.

Are there any areas they could improve?

I can’t think of anything at the top of my head — they’ve definitely accomplished everything I ever asked them to do.

Do you have any advice for potential customers?

The clearer you are about your requirements, the better. They will implement exactly what you ask for, and they will do it well.

BACKGROUND

Please describe your company and your position there.

I own a organization that is aimed to change the narrative of black women through business services, life coaching and events.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jordan Marketing Consultants, and what were your goals?

Jordan Marketing Consultants conceptualized, constructed, designed and maintained my organizations website. The goal was to create a online identity while establishing a means for commerce exchange.

SOLUTION

How did you select Jordan Marketing Consultants and what were the deciding factors?

I was personally referred to Jordan Consultants after struggling to bring exposure to a $200,000 festival to support the marketing effort. They were transparent and honest about the scope of their ability and gave pro bono consultation on how I could possibly achieve my goal.

I appreciated their integrity in not taking the job and decided to use their services for my personal business venture.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I am not savvy on the particulars of the project in terms of language. The deliverables as best describes by me were to design the foundation for information, create the website, emails, connect the website to other social media sites.

How many people from the Jordan Marketing Consultants team worked with you, and what were their positions?

I worked directly with the owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of the website my organization was able to apply for funding and receive recognition for our work publicly.

Describe their project management style, including communication tools and timeliness.

They were persistent and patience. Connecting via text, phone, zoom and email regularly.

What did you find most impressive or unique about this company?

The personalized care and compassion for my inability to understand the particulars of IT language were impressive. Also jumping in on other projects when needed.

Are there any areas for improvement or something they could have done differently?

I certainly was blessed to have had worked with Jordan Consultants and will use them in the future.

BACKGROUND

Please describe your company and your position there.

I am the Owner and Director of Interconnections Healing Center, a social justice oriented mental health group practice in Seattle, WA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jordan Marketing Consultants?

We needed a new website when we transitioned from solo practice to group practice.

SOLUTION

How did you select Jordan Marketing Consultants and what were the deciding factors?

I was looking for a web designer who was adept at using Wordpress and allowed me to have creative input in the design process. I was also looking for a designer who would give the site over to me at the end of the project to revise and edit.

Finally, I was looking for a designer of color as partnering with BIPOC vendors and services is aligned with our mission.

Describe the project in detail and walk through the stages of the project.

We had some initial meetings to talk about my needs and what Jordan Marketing Consultants could offer. After establishing that it would be a good fit, I shared some websites that appealed to me and talked about what aspects I would like.

After deciding on a template and some critical design aspects, I submitted a detailed outline of the content and the images I would like for each page. We were in close communication and Wendell was responsive, patient, easy to work with, took in my feedback and was timely with his work.

How many resources from the Jordan Marketing Consultants team worked with you, and what were their positions?

I was able to work only with the owner / web designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Many people, especially other mental health therapists and practices, have made positive comments about my site. My site also draws in a lot of clients and we have been consistently full, attracting more clients than we have capacity for!

How effective was the workflow between your team and theirs?

Excellent. The hands-on, relatable, and responsive aspects of Jordan Marketing Consultants were valuable and impressive Wendell was also able to communicate in a way that I could understand, as a person not in this field.

What did you find most impressive or unique about this company?

I have been very happy with the timeliness, responsiveness, and overall cost of the project and ongoing work that we have been doing together. It's a therapist thing to say, but the relationship is really the most important aspect of any collaboration I engage in and it has been great to feel connected to and to feel mutual respect with Wendell through the process of our working together.

It really does feel like a collaboration and that we co-created this site because he was so open to my ideas.

Are there any areas for improvement or something they could have done differently?

Minor details are sometimes missed but as soon as I point them out in our editorial process, they get corrected promptly.

BACKGROUND

Please describe your company and your position there.

A community resource for mental health and educational services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jordan Marketing Consultants?

Set up the website and act as an ongoing consultant for IT issues

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral from others who had used the services or their websites.

Describe the project in detail and walk through their service package.

The need for a website and the technical support in setting up the site was important and to update and retrieve demographic data for membership and ongoing registrations for various events. He helped in the design of the website and also with additional fliers needed to advertise upcoming events. Additional apps were added to the website accessible through other media sources.

How many resources from the vendor's team worked with you, and what were their positions?

Mr.Jordan was the only contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to create a database and keep track of membership and update information as needed

How effective was the workflow between your team and theirs?

Weekly meetings were set up to address concerns and issues with the site.

What did you find most impressive or unique about this company?

They were always accessible in case of an emergency, willing to educate others on how to use the website with ease.

Are there any areas for improvement or something they could have done differently?

No.