KeyCall is the Ukrainian company, established in 2018, that specializes in voice marketing. KeyCall is the company that provides services such as phone calls by a bot or SMS messaging to the huge number of businesses in different fields – for example, eCommerce, online and offline events or agribusiness. KeyCall is trusted by business owners because of a fairly long history of successful cases in voice marketing and also because of an individual approach to every client and task.
Key Features and Products:
Phone calls by a bot that sounds and dialogues exactly like humans
Our own technology of language recognition based on the Speech-to-Text technology from Google
Opportunity to recognize what people say in different languages such as Ukrainian, Russian, Surzhik and English
Opportunity to call to a big variety of countries all over the world
Fast and strict calls – we can make 3,000 calls in 15 minutes and also start and finish them at exact time that a client needs
Opportunity to make calls and scripts for them on your own – from loading a base of phones to receiving the statistics and results of calls
Huge amount of words and phrases that our dictionary contains – there are the phrases and words that bot recognizes from what people say to it
Turn-key project development – every project has a unique solution
24/7 support of all of the processes of the project
Why choose KeyCall? There are some reasons:
1 It’s a complex solution for almost any kind of business that contains every step of calling a base of phone numbers. You don’t need any kind of other programs or services for it
2 We don’t use just the same solution for everyone – we approach each project individually, so that a client can receive the best possible results from working with us
We provide a lot of analytics from calls so that you can modify or upgrade some parts of it at time and not when it’s already too late and you ran out of money
AI ConsultingAI DevelopmentOther Digital Marketing
Voice and Speech Recognition
Less than $10,000
June - Sep. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Overall, I am satisfied with the cooperation with this service and recommend it to my acquaintances and partners."
Dec 15, 2023
Executive, Artlife
Anonymous
Other industries
Ukraine
11-50 Employees
Online Review
Keycall provided custom software development services for a healthcare company. They developed an automated call system and integrated a customer redirection feature.
Keycall successfully met all of the client's marketing and branding expectations. They consistently delivered everything on time and were responsive to any requested changes. The team demonstrated clear and defined goals throughout the project, ensuring an effective workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Artlife
Describe what your company does in a single sentence.
For over 18 years, we've been working in the field of improving people's health. Our phyto-center offers a wide range of health products, including dietary supplements, functional foods, and a cosmetic line
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Keycall to accomplish?
Update the contact database
Announce the expansion of the product catalog
Notify about price changes and inquire about satisfaction levels with the products
Extend birthday wishes and offer a discount
SOLUTION
How did you find Keycall?
Online Search
Target
Why did you select Keycall over others?
High ratings
Pricing fit our budget
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Key outcomes: Lead price: $0.33 Conversion rate: %21 Hi, I'm Oksana Tsiuk, the director of a phyto-center in Poltava. For over 18 years, we've been working in the field of improving people's health. Our phyto-center offers a wide range of health products, including dietary supplements, functional foods, and a cosmetic line. The thing is, we were working with one brand, informing our customer base about promotions and any additional offers through SMS or Viber messages, and everything was fine. But when we made the decision to introduce products from different manufacturers into our assortment, we needed to redirect our customer base to these new products. Calls seemed to be the best option for this task. However, making calls and providing information to a large customer database, several thousand of our regular consumers, through phone conversations would have taken much time and put a huge burden on our managers. Therefore, we opted for an automated call system through a bot called Keycall and were very pleased how quickly the customer base was informed. Moreover, we had the opportunity to filter our clients based on the responses and questions people asked while interacting with our bot. This allowed us to learn quickly about the preferences and wishes of our customers. It enables us to work more efficiently and effectively with our regular clients. The statistics are very pleasing; we managed quickly to contact over 60% of our customer base, and among them, we immediately identified 20% who wanted to talk to a manager for individual consultations. This allowed our managers to work only with interested clients. Incredibly simple, fast and convenient. What's also pleasing is that the managers who work with us through this service are interested in our results and help us develop scripts that really work. Overall, I am satisfied with the cooperation with this service and recommend it to my acquaintances and partners. Thank you!
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Lead price: $0.33 Conversion rate: %21
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The managers who work with us through this service are interested in our results and help us develop scripts that really work.
What was your primary form of communication with Keycall?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The statistics are very pleasing; we managed quickly to contact over 60% of our customer base, and among them, we immediately identified 20% who wanted to talk to a manager for individual consultations. This allowed our managers to work only with interested clients. Incredibly simple, fast, and convenient.
Are there any areas for improvement or something Keycall could have done differently?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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