LLT Group

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Coconut Pops, an e-commerce brand geared toward the infant and toddler clothing sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLT Group?

We were a new company, so we partnered with LLT Group to help us design our Shopify site.

SOLUTION

What was the scope of their involvement?

LLT Group is building our Shopify site from scratch. Initially, we had a discovery call with them, as well as extensive interviews, so that they could figure out what we wanted out of the site and what brand direction we wanted. After that, they helped us develop our logo, color palette, and other branding elements that went into building our online presence. Now, they’re developing our Shopify site.

In addition to designing our website and branding, LLT Group has helped us design one pattern for our clothing, which we’ll launch into production. However, that task isn’t part of their main scope.

What is the team composition?

We work directly with Katie (Project Manager), but we’ve also worked with a designer and a couple of developers.

How did you come to work with LLT Group?

We already had worked with LLT Group in the past. Originally, we found them during a Google search.

How much have you invested with them?

We’ve spent around $50,000 thus far. Once we launch the website, we would have spent a bit under $100,000.

What is the status of this engagement?

We started working together around May 2022, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

LLT Group has helped us bring our idea from concept to reality. However, we haven’t launched the website yet, so we don’t have any metrics regarding its performance.

How did LLT Group perform from a project management standpoint?

LLT Group initially outlined a very detailed scope and timeline, and they’ve adhered to it so far. They provide us with biweekly progress updates, and we haven’t experienced any unpleasant surprises or budget challenges. Everything has been consistent across the board. We typically communicate via email, and we use Google Meet for our meetings.

What did you find most impressive about them?

LLT Group’s biggest strength is their ability to listen to what we want. We’ve given them many different parameters, and they’ve been able to take them, run with them, and deliver excellent results.

Are there any areas they could improve?

I don’t have constructive feedback for LLT Group.

Do you have any advice for potential customers?

Come to the table with a clear understanding of what you want and the deliverables you expect. LLT Group is so experienced and well-versed that they can take your ideas and run with them to deliver something great. Be sure that they’ll fulfill your needs.

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager of a commercial refrigeration manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LLT Group, and what were your goals?

Our website needed a complete redo, as it was last updated 5+ years. Our goal was to change our website platform from Magento to Wordpress, add new website functions like compare products, interactive design, highly modifiable from our end, and create 3 new additional website pages for our sister brands.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched which companies were capable of delivering all our project needs and within our budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At first, LLT kept in communication with us for the first few months but kept missing key points and details, which kept delaying our initial projected timeline of 3 months.

How many people from the vendor's team worked with you, and what were their positions?

The first project manager quit or got fired and did not let us know until our emails kept bouncing from his email. Ever since we've had various team members work with us and quit on us or have gotten fired.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website launch took over two years, which LLT initially projected the timeline of 3~4 months.

Describe their project management style, including communication tools and timeliness.

Project management is nonexistent and the lack of communication was incredibly frustrating. I even had to resort to emailing the CEO and COO of the company to get our project moving and even the CEO was horrible. Contemplated far too many times to take legal actions for their lack of deliverance thus going against our agreed contract. Our team had to endure years of emailing, calling, and pushing them to work on our project. And they lacked any follow-up in most of our correspondence.

What did you find most impressive or unique about this company?

It was the worst experience I've ever had working with any company. They were very unprofessional and our team had to constantly pester LLT to get any work done on our project, thus taking two plus years to complete it. Our project manager that helped finally put an end to our project was kind enough to stay on as our project manager, even though she was already employed at another company.

Are there any areas for improvement or something they could have done differently?

I would never recommend LLT to anyone and they should not be in operation. They never had us, the clients, in mind at all. All they wanted was an easy way to get paid and do none of the work that was promised contractually. I feel terrible for the employees that have to work under terrible management and even worse for clients like our company that become victims of this company.

Company Responses

The vendor responded on August 23, 2022.

We are very sorry that you feel this way and are shocked at your sentiment considering the last communication we received (12/22/20) was the following directly from Shinae and Sangmi:

“Can’t believe that it’s time to say good bye. This project has been coming along for almost two years and we couldn't have been able to launch without you.

Thank you for staying on board with our project and being the constant through the majority of it, hope LLT is giving you the recognition that you deserve! Please send our thanks to Tony for overseeing our project every time we hit a roadblock (which I know we've all lost count of).

Many thanks for being there to connect us with your team. I know it’s not easy to carry communications when it comes to launching multi-sites. It would have been really difficult to tackle down Trello Cards without your help. Please let your dev team know that we appreciate their hard work - Oh, special thanks to Sam for the demo video. He will live on our server as long as we stick with our new sites. ;)

2020 has been such a difficult year for everyone, but hope you get to have warm holidays, and wish you a happy and healthy new year.

– Turbo Team”

We certainly agree the project did not go as planned by both sides, and for that we are sorry. Throughout the process we tried to explain the lack of documentation and designs you provided us that led to very big scope shifts in what we were needing to complete. It was always met with hostility and anger. While it was a long road to complete the project, I am extremely proud of our individual team members in working with yours to get it complete.

BACKGROUND

Please describe your company and your position there.

I am the marketing coordinator at a medium sized architecture firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LLT Group, and what were your goals?

Our proposals desperately needed an elevated design, and we hired LLT Group to give them a refreshed look without doing a total brand overhaul.

SOLUTION

How did you select this vendor?

I found 3 companies online after a thorough search for qualified teams. LLT Group was the best option due to their experience and qualifications, but the value was right too.

Describe the scope of their work in detail, including any steps and the final deliverables.

The team asked to see our existing assets and photography, and interviewed me several times to ensure they understood our goals and objectives. From there, they sent an overview of the direction they were headed, and upon my approval, initiated those designs through a set of specific templates. The final deliverable included a video tutorial of how to best utilize the design assets, which will prove to be extremely valuable to our team.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with a project manager, but also interacted with the designers themselves at times.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project just wrapped up so I can't say much about metrics, but I know the impact on our business will be extremely positive.

Describe their project management style, including communication tools and timeliness.

Having a dedicated project manager really streamlined communication and made for a simple project from my perspective. I know a lot was going on behind the scenes, but as the client, I never felt any of the stress or felt any need to problem solve for the team. They are very creative from beginning to end.

What did you find most impressive or unique about this company?

Their attention to detail is extremely impressive. I have outsourced graphic design in my many roles as a marketer, and I'd be lying if I said I wasn't a little nervous about it this time around.I can't say enough about their thoroughness, communication, talent, and quality. It all blew me out of the water.

Are there any areas for improvement or something they could have done differently?

The only improvement area would have been communication at the onset of the project. Not with the actual project/design team, but with the owner of the firm himself. There was some miscommunication about approach and I feel it could have been avoided. However, the end result of the project was phenomenal and we are just very pleased with the process.

BACKGROUND

Introduce your business and what you do there.

We manufacture premium teas, and I’m the minister of digital experience. I manage third-party marketplaces, but I also have quite a bit of involvement in our digital presence, which includes the management of our e-commerce and blog sites. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLT Group?

We had an existing blog site that we had been managing for over 12 years. As a result, we hired LLT Group to completely build a new blog site that would serve as an educational resource for our customers if they wanted to know more about our products.

SOLUTION

What was the scope of their involvement?

LLT Group designed and developed our new blog site. They also provided new content for our platform. Their lead developer did some integration work in order to produce some of the site's functional pieces and backend code. We’re currently sorting out the scope and details of our new project with them.

What is the team composition?

We’re working with Rahul (Agency Principal), a project manager, a sales manager, a lead developer, and a lead designer.

How did you come to work with LLT Group?

LLT Group was referred to us.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

Our ongoing partnership began in May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

LLT Group has been able to create a top-of-the-line website, and they’ve been able to capture the essence of our brand into their design work. We’ve seen a substantial improvement in our new blog as compared to our old site, and we’ve gained increased traffic on our platform. Since the performance of our site has significantly improved, our customers have a positive impression of our platform.

How did LLT Group perform from a project management standpoint?

Their project management is fantastic, and their team is committed. We have scheduled weekly meetings, and every deliverable is communicated well. We communicate through text, phone calls, and email, but 90% of the time, we see each other through Google Meet.

We have a project manager that oversees the day-to-day tasks we need to accomplish and ensures that there’s seamless communication between our teams. Although we had a pretty rigid timeline with our website, the team has been able to quickly finish the project and has managed to stay a little bit under budget.

What did you find most impressive about them?

Their design team is top-notch. On top of that, Rahul is fantastic to work with, and he’s very hands-on with our project. 

Are there any areas they could improve?

No, I don’t have anything negative to say about their services. We’ve had a good experience with them.

Do you have any advice for potential customers?

Embrace their process, and don’t try to reinvent the wheel because they’re experts in their field for a reason. If you do that, you’ll be satisfied with the outcome.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of O-Lux Technologies, and we provide IT services to businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLT Group?

I built our website when I started the company a few years ago. However, I didn’t have website development skills, and that reflected with my work. I needed help revamping the website. I wanted a clean, sophisticated, and professionally-designed website that would convey the seriousness and reliability of our business. 

SOLUTION

What was the scope of their involvement?

Initially, we spoke with LLT Group’s project manager over the phone and through email. After that, their copywriter worked on the content of our website, ensuring everything was properly worded. They took the site’s previous content and added details about our business offerings and services. 

Next, LLT Group asked our design expectations, and they asked us to send samples of websites we liked. We had conversations with their designer so they could get a feel of what we wanted the site to look like. Once I approved their design, they proceeded to the development phase.

LLT Group handled everything from start to finish, and my involvement was only providing expectations and vision. The site was developed using WordPress, and it was hosted on WP Engine. They also used a variety of plugins. 

What is the team composition?

I worked with a project manager, a copywriter, a designer, and a developer. 

How did you come to work with LLT Group?

As I was shopping around, I ran into the LLT Group. Based on our initial conversations, they really impressed me and showed that they were professionals when it came to website development. 

How much have you invested with them?

I invested $100,000.

What is the status of this engagement?

We worked together from October–November 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

LLT Group designed the website the way I envisioned it — everything was professional and structured. The site received positive feedback from my clients. We had no major bugs from the site, and everything went smoothly.

How did LLT Group perform from a project management standpoint?

They were professional and accurate with schedules. The project manager followed up weekly to see where things were. The design took a while, but once everything was set in stone, everything had been quick. 

They kept everything within the project scope and timeline. We used a ticketing system to assign tasks, and we usually communicated through email. 

Additionally, they were engaging whenever I spoke to them. They had a good sense of what type of message the site viewers want when they visit the website. They got a good handle of what I was looking for — their execution was right on the spot. 

What did you find most impressive about them?

LLT Group’s communication and professionalism was impressive. Their team knew what I was expecting, and they executed successfully. 

Their processes blew me away. I deal a lot with third-party software vendors, and they weren’t organized the way LLT Group was organized. 

Are there any areas they could improve?

I can’t think of anything. The engagement went smoothly, and I had no complaints about it. 

Do you have any advice for potential customers?

If you’re looking for a reliable and responsive partner, LLT Group is the company to work with.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a construction firm. We have been around for over 20+ years. We manage over 2000 properties across the US. We focus on multi-family as well residential and commercial when it comes to work and target market. We have over 100+ employees across the US as well.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LLT Group?

We met with Rahul and his team in 2020. While we were in the beginning phases and exploring. I really remember him listening and coming up with strategies and asking to be an expert throughout the process. The team was authentic and honest when it came to SEO and Website Design and Development. They took the time to do a full discovery on our company and this was in 2020 before we even chose a partner.

In January we reached back out to them to select them and they remembered every challenge we had as well as researched our industry to educate us on what had changed. We started the project and worked through COVID. Katie and Tony were amazing managing the project and the design team was truly experts.

When it came time for development they were flawless and did a great job on the QA work. The helpdesk was phenomenal in getting back to us quickly. We needed a brand and presence for this dinosaur of a company and what we got was innovation and technology-forward solutions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed over 6 companies in the Chicago market and we wanted someone who was flexible to our process and team as well as had a prior experience but not solely focused on the industry. We wanted out of the box thinking with a simple design flair.

Describe the project in detail and walk through the stages of the project.

We went from discovery which was a 4 week process. We got back a 35 page document about ourselves and our competitors and our brand. Then we went to homepage design where they showed us options and notes around WHY we should go down this route for the best user experience. Once approved we signed off and then moved to internal pages. Lastly was development, seo, content and photo/video. What we loved about the experience was the time on WHY they did the designs or HOW they are going to develop. We learned alot about ourselves and our vision.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Rahul (CEO), Tony (COO), Katie (PM), Sam (Developer), and 2 Art Directors as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have increased our leads coming in as well as bounce rate has fallen. Implementing Core Web Vitals was a huge win as well. We have had more client leads in 90 days than we did in the last 3 years combined. Our brand and culture is stronger because people are proud of what we build and we recently were awarded best places to work in Chicago.

How effective was the workflow between your team and theirs?

They communicated and also followed up. We get busy, but they were persistent, politely and made sure to keep the project on budget and on time. The PM team are rockstars, they have a great process for small-mid market businesses.

What did you find most impressive or unique about this company?

We were impressed with how they were all invested in the project and our company's success. They listened but also drove home their thoughts as experts. We learned to listen as well and let them drive when it was their expertise. They work so well together and you can tell they have fun doing it.

Are there any areas for improvement or something they could have done differently?

Honestly, not much. If anything, we could have been responsive faster but they made up the time and we were extremely grateful for that.

BACKGROUND

Introduce your business and what you do there.

I'm a sales manager for Illinois Landscape Supply.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLT Group?

Our website was outdated, so we reached out to LLT Group to redesign and modernize it.

SOLUTION

What was the scope of their involvement?

LLT Group made fixes to our website, redesigning parts of the site and building new landing pages. They created forms for potential customers to fill out, so our sales team could follow up with leads. They also made sure the money we were spending on Ads and PPC made sense. 

What is the team composition? 

We work directly with Rahul (Agency Principal, LLT Group), who manages others on our account as needed. 

What is the status of this engagement?

We've been working together since December 2016. They completed most of the website revamp work in early 2017, but they continue to provide maintenance and run our Ads campaigns. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

LLT Group's deliverables have provided a great ROI. Both the updates to the website and the campaigns they run have been very effective. 

How did LLT Group perform from a project management standpoint?

They meet every deadline and goal they set. Even though they have larger clients, they treat us with equal priority. We mostly communicate through email and by phone, but Rahul will also visit us on site when we need to talk through a project. The whole process is seamless. 

What did you find most impressive about them?

Even though we're one of their smaller clients and they're a national firm, it's great to be able to work with one of the owners; they've made us feel important throughout the engagement.

Are there any areas they could improve?

No. Overall, it's been a great experience. Any time we haven't been completely happy with one of their designs, they've been receptive to our feedback and quick to provide iterations.

Do you have any advice for potential customers?

Be open in communications and lay out expectations from day one; they'll make it a point to exceed them. 

BACKGROUND

Introduce your business and what you do there.

I'm the manager of business development for a software developer. We build web and mobile applications and other custom software for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLT Group?

We had a client we'd built an iPad application for six or seven years ago that was due for a UX/UI refresh. Client-facing work is not our strongest suit, and LLT does great design and beautiful sites. We hired them to support all that UX/UI work.

SOLUTION

What was the scope of their involvement?

The client came to us and asked to create a page as if we had never worked with them. We went to LLT to make one page to present to the client, a high revenue construction company. The client loved the work that we presented and we signed a contract.

What is the team composition?

We worked directly with a project manager and their lead designer. I'm sure they had other people working in the background.

How did you come to work with LLT Group?

We have another client who hired a designer to work on the frontend of the same project. That client vetted potential vendors, and we asked them for their top three agencies. They gave me the contact information, and we landed on LLT.

What is the status of this engagement?

This project was a three-month engagement in summer 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were the reason we won the deal. Their design capabilities made our client confident to hire us.

How did LLT Group perform from a project management standpoint?

They were spot-on. They put a project manager in the mix who held everyone accountable and made sure that everyone had the deliverables ready when necessary. The process was great, and we continue to use them whenever we can.

What did you find most impressive about them?

The biggest challenge was white labeling our service. Their work fell under our umbrella, and they had no contact with the third-party client. They were willing to work under us, which was huge. Without any direction—and based purely on a one-hour phone call with us—they provided a design that our client loved.

Are there any areas they could improve?

I don't have much to recommend. Even when the client asked for things that were out of scope, they never asked for more money, they just did the work. The whole process was smooth, and their work left nothing to be desired.

Do you have any advice for potential customers?

Be ready and willing to adhere to their process. Let them take control of the project, and don't try to lead their part of the process.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of an automated career platform for job seekers. I’m responsible for marketing and sales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLT Group?

I needed a vendor to develop a demo job listings software to show interested investors. We wanted to provide an accurate representation of how the finished system would work.

Ultimately, we wanted to offer a valuable resource for job seekers. By making users aware of the important information missing from their resumes, we’d be preparing them for future opportunities. With our software, candidates would be able to apply to anywhere from 30–50 jobs in one sitting using an auto-apply function.

SOLUTION

What was the scope of their involvement?

I provided LLT Group with an extensive outline for our software—something they could use to scope out the work and make accurate estimates. They needed to develop a software solution that automated the job application process using AI technology.

LLT Group developed a demo version from scratch. In the first month of the engagement, they worked on a series of mockups. Twelve months in, they submitted an unfinished product.

What is the team dynamic?

During the engagement, we worked with Jake (Lead Software Engineer, LLT Group), Therese (Senior Project Manager, LLT Group) and two other core team members. We were also in contact with Justin (VP of Sales and Marketing, LLT Group).

We started with a good level of inter-team communication, but that soon changed. Once the project went south, I started speaking with more senior staff. I eventually decided to contact our lawyer, so the VP of sales extended an apology, claiming that they underbid the project.

How did you come to work with LLT Group?

About a year and a half ago, I started looking for a web development firm. I found LLT Group on Clutch.

How much have you invested with them?

We signed a contract for around $126,000 in total—about $114,000 for the design and build and another $12,000 for other services.

What is the status of this engagement?

We started talking with LLT Group in early 2016 and began the development process in August of that year.

RESULTS & FEEDBACK

What problems arose and how did LLT Group address them?

In our initial contract, I agreed to pay LLT Group at scheduled milestones, but we weren’t seeing any results. With that said, it was my first time in a partnership like this, so I didn’t know what to expect. Around $60,000 into the engagement, we started to realize the problems in our relationship with their team.

In the middle of the project, I asked for access to the work they’d completed. They refused. I asked a second time, and they required that I pay for the entire product before they’d allow it. I wasn’t able to see any of the planning materials behind their development strategy.

Once LLT Group finished, I spent two days testing the software on my own, and it wasn’t functioning properly—almost as if there was no data driving the system. I found bad links, broken development layers, and poorly programmed functions and missing features that were approved. We didn’t have a chance to ask them to fix any of the problems because we couldn't view or touch the product while in production. We had several change requests that pushed the project out to 12 months. The entire engagement was a long, horrible, and stressful process.

Describe the impact this engagement has had on your business.

The partnership lasted between eight months and a year. We had a launch date in mind, but because LLT Group’s work wasn’t fully functional, we didn’t meet that deadline. We were counting on them, and they delivered a weak and shoddy demo. We had to inform our investors that the project was delayed, which caused some to pull out. I had to find new investors, but that ended up fine.

We started working with another vendor last month. That team is now analyzing and developing the auto-apply feature for our platform.

How was project management handled?

It was an extremely difficult process. LLT Group markets themselves as an agile shop, but they work slowly and with minimal interaction. I often reached out to our project manager, but wouldn’t hear back for weeks. I had to contact senior staff and request their involvement to move the project forward. Overall, the team lacked proactive communication. I asked for status updates and weekly reports, but they provided little to no documentation.

During our kick-off meeting in Chicago, we requested to have weekly meetings and weekly reports. We repeatedly asked for metrics that tracked progress, but the team said that they couldn’t give any concrete numbers. LLT Group was reluctant to share any of their work, including project data. They used Trello on their end, but we didn’t even know that until midway through the project. We communicated primarily via email.

In what specific areas can they improve?

In my opinion, they could improve every aspect of their service. I would’ve appreciated a more transparent approach to project management. Also, I would’ve liked them to see my project through its completion.

What advice do you have for clients with similar needs to yours?

I initially questioned LLT Group’s contact because I felt that it offered little protection and didn’t guarantee high-quality work. It also gave them the freedom to cancel the project at any time for any reason. I should have been more cautious in signing this agreement, and I recommend potential clients do the same. If they do choose to work with LLT Group, they should review the contract rigorously before making any commitments.

Company Responses

This comment was provided by Tony Zipparro, Co-Founder at LLT Group, on November 6th, 2018.

Thank you for taking the time to provide feedback on your experience with LLT Group. We are sorry to hear about your complaints. Our goal is to provide total satisfaction and a positive experience to our clients. In fact, we pride ourselves on the partnerships we have with our clients and their businesses, and we hope that each one of our clients walks away with the product they envisioned. While we may disagree about the facts as you have outlined them above, we continue to look for ways to improve our business and will take your comments into consideration.

BACKGROUND

Introduce your business and what you do there.

I work in the sales and marketing division for an air solution manufacturer. My main responsibility is working on our outreach approach to better target our customers and increase sales. Our company was founded in 2009, and we’ve since experienced significant growth, so we need to continuously update our marketing platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLT Group?

We needed assistance with building our website. We’d tried three times before hiring LLT Group, once internally and twice with outsourced developers. However, the partnerships didn’t work out. Because we wanted a personal relationship with our next partner, we started looking for a local developer to take our online presence to the next level.

SOLUTION

What was the scope of their involvement?

LLT Group created our WordPress website from scratch. In addition to drafting the platform’s layout, they designed each page, staying consistent with our brand style guide. They submitted their work for our approval and made any changes at our request. Throughout the design phase, they offered suggestions for both the visual and written content.

Internally, we have pretty strong technical skills, so we split the tasks for the development process. It’s ongoing work, continuously tweaking the platform to assure the information is up to date and remains aligned with our vision. The current site has a chat feature and some video content, making it more interactive for our users. Soon, we plan to launch an e-commerce system. LLT Group built the software and integrated it into the background of our site. Once we add some additional product information, we plan to go public with it.

Currently, the team is working on a marketing plan and a website build for another one of our brands. From a marketing perspective, they’re handling everything: making our logos, designing the site, assembling a style guide, creating the packaging, and working with photo and video content. Right now, the project is on pause because we don’t have the internal bandwidth to tackle the workload, but we plan to start up again as soon as we can.

What is the team composition?

We work mainly with Matt (Project Manager, LLT Group), Melissa (Creative Director, LLT Group), and Brenna (Art Director, LLT Group). We give Matt a series of tasks and he distributes them to a team of designers and developers.

How did you come to work with LLT Group?

LLT Group was recommended by a colleague who came across their name and suggested that we reach out. We initially looked into a few different developers, but most were based in a different area. LLT Group was local, so it would be an easy commute for both parties when we needed to meet in person. After further review, we felt that they shared our core values and they seemed to be a well-suited partner.

We met with the CEO and VP of sales, who described their business and their goals. They explained that their company is careful in choosing the projects that they take on, making decisions based on the potential impact of the proposed idea. We were impressed with this approach and ultimately decided to partner with them.

What is the status of this engagement?

We started working in January 2018, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website added value to our company, providing comprehensive information for our customers. Additionally, it’s received positive feedback from users for its updated performance.

How did LLT Group perform from a project management standpoint?

Their services are high-quality. We throw a lot of work their way and expect quick answers, but they’re consistently helpful, receptive, and responsive. Occasionally, we’ll run into delays because our side isn’t responding fast enough. Their team works directly with us, closely collaborating to assure that they understand our needs.

What did you find most impressive about them?

I most appreciate their creativity and attentiveness.

Are there any areas they could improve?

We’re both very busy companies, so we understand that there will inevitably be challenges. I do think they could improve their project management process by using better tools. I’ve offered them a few suggestions, and they’ve implemented some. Other than that, they’re doing a great job.

Any advice for potential customers?

Clients should match LLT Group’s level of service. Respond in a reasonable timeframe, give appropriate directions, and communicate effectively. With both parties actively participating, it will be much easier to achieve goals.