Magneto IT Solutions

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of an e-commerce retailer

Describe what your company does in a single sentence.

Online e-commerce and retail store. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• Maintenance and development of Magento website

SOLUTION

How did you find Magneto IT Solutions?

Online Search

Why did you select Magneto IT Solutions over others?

• High ratings
• Pricing fit our budget

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Maintenance and development of Magento website to enure it is functioning according to best practice. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functioning of Magento website without issues. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Responsive to emails and issues. Structured team set up. 

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Responsive to queries. 

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

After being a client for three and a half years, we're very disappointed with the quality of service we've received from this Magento development agency. Our initial experience was positive; their team was always fast to respond and the UK-based contact was friendly and approachable. We were under the assumption that we were receiving a quality and competent service that justified our long-term partnership.

However, a recent incident completely changed our perception. When our hosting team made an unexpected change to the server's Content Security Policy (CSP), our website lost a full day's revenue and orders. We were already aware of the hosting team's shortcomings, but what was truly shocking was the Magento agency's inability to diagnose the problem. Despite having limited technical knowledge myself, I was able to identify the issue just by looking at the console errors in the browser. It's concerning that a team of so-called experts couldn't do the same.

We gave them an opportunity to resolve their error and they insisted the downtime was not due to them, proving this by making a replica copy of the site on a staging server to show it was functioning. I had already acknowledged that the issue was not caused by them, but my frustration was with their lack of competence in diagnosing the issue. They continued to rely on the hosting team to implement a CSP policy (again, going back and forth because of incompetence on both sides), whereas a proper development agency should be aware of the resources loading on our site and take the lead on such matters.

When this incompetence was highlighted to the project manager, he became defensive, insisting his team was very competent despite their actions and communications showing otherwise. He argued that they had spent time on this and not billed for it, but we disagreed. This wasn't a favor; additional time was being spent because of their incompetence. They were unwilling to accept this. We ultimately decided to end our long-standing partnership due to their poor technical skills.

Since moving to another agency, numerous areas of poor quality work have been highlighted. For example, they claimed that payment module upgrades were not possible due to our Magento version, yet our new agency has been able to perform these upgrades without any issues.

While they may provide fast responses, the issues we've experienced have raised severe questions regarding their development competency. If you want your website to be properly maintained, I would choose another agency.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-founder of strIQ

Describe what your company does in a single sentence.

The Zillow for short term rental (Airbnb) investors. We help investors acquire profitable properties with speed & confidence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• Mobile app

SOLUTION

How did you find Magneto IT Solutions?

• Online Search
• Referral

Why did you select Magneto IT Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Take a mobile app from idea to execution. From figma design to fully functional app to sell to the market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have over 500 app downloads, 220 subscribers, 40 paid subscribers and continuing to grow and expand. We generated about $70K in revenue in our first year of business since beta launch!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Loved working with Jaydeep and his team. Jaydeep is not only a great manager to lead his team, but he understands business and our needs and could provide practical insights to help shape the future of the product vs just implementing what we asked.

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They could scale resources up or down quickly to meet our ever changing needs and desires. And they were flexible to work with us on a monthly basis to help do this within our budget restraints.

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

I wish they had more developers in the US so we could meet together in person! But other than that, I really enjoyed working with them and talking virtually with their team every week. They were a joy to work with and I'm thrilled to see the fruits of their efforts to help make our idea a successful product and now a growing company. Thank you magneto and team!

BACKGROUND

Please describe your company and position.

I am the Chairman/CEO of Worldwide Logistics Group

Describe what your company does in a single sentence.

Worldwide Logistics Groups goal is to create a logistics company that offers competitive and comprehensive solutions without compromising personal service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• To develop from scratch a full functioning e-commerce platform for us

SOLUTION

How did you find Magneto IT Solutions?

• Online Search
• Clutch Site

Why did you select Magneto IT Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work mainly was creating an e-commerce platform from scratch as we dont have a platform yet. We needed an e-commerce solution that was entirely flexible and catered to our unique business requirements. The key deliverables included:

• a dynamic website design
• secure payment connection
• inventory management system
• easy checkout process

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's measurable results showed tremendous advancement and success. Increased website engagement, online order, higher conversion rates, and more customer satisfaction were the results of the established e-commerce solution. We witnessed a significant increase in online rental and ordering as well. These results showed how beneficial Magneto IT Solutions experience was in providing top-notch e-commerce solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magneto managed the project professionally. They delivered every items on time. They were responsive and attentive to our needs throughout the development process, promptly addressing any concerns or modifications we request

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What made us really proud of Magneto was their knowledge in e-commerce development and their ability to effectively comprehend our business needs as we dont really know how to go about having an e-commerce solution. To deliver a top-notch and customized e-commerce platform, they were impressive at offering creative solutions and advice.

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

No. We had a positive experience working with Magneto IT Solutions.

BACKGROUND

Please describe your company and position.

I am the CEO of Ted's Montana Grill

Describe what your company does in a single sentence.

We are a food restaurant company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• To design an e-commerce web platform that can work on various devices, including desktops, tablets, and smartphones.

SOLUTION

How did you find Magneto IT Solutions?

• Online Search
• Clutch Site

Why did you select Magneto IT Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project was to help us design a website which can be used by our customers on every internet accessible devices. major key deliverables are;

• To design a website that works everywhere: They create a website that looks and functions great on any device you use, like computers, laptops, tablets, and phones.
• Works on Any Browser: They create a website that will work smoothly and look the same on every internet browser, so you won't have any trouble using it.
• Easy to Use: The website will be designed with simple and easy-to-understand buttons and menus, making it super easy for you to find what you need.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have a remarkable increase in online sales as customers can place orders with any internet accessible devices.
• Customers satisfaction; Now our customers can order from anywhere thanks to the e-commerce website and we get to deliver their order to them even as they order them from their comfort zone
• Order Volume Growth: Track the number of orders placed through the e-commerce platform and monitor any significant growth compared to previous sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magneto managed the project professionally, completed and delivered the project on time and were attentive to our needs

What was your primary form of communication with Magneto IT Solutions?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very professional and good at their e-commerce solutions. They were top class

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

Although they finished the project at the agreed time, we had to change a couple features they deemed to be right. But overall, they were brilliant

BACKGROUND

Please describe your company and position.

I am the Director of Purchasing of M.J. Kellner Foodservice

Describe what your company does in a single sentence.

MJ Kellner is a foodservice, equipment & supply distribution company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• To create a great online shopping experience that makes it easy for people to order our food and beverage products and equipments online
• To increase sales by improving how we interact with our customers onlinet

SOLUTION

How did you find Magneto IT Solutions?

• Online Search
• Clutch Site

Why did you select Magneto IT Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Magneto IT Solutions helped us build a website for our food and beverage business, called "Tasty Bites." They made sure the website was easy to use and looked attractive to foodies. They also added features that allowed customers to find products quickly, track their orders, and pay securely online. The website was made to work well on mobile phones too.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After Magneto launched the website, we noticed that our general sales increased a lot, about 45% more in the first six months. Customers spent more time on the website, as they find the website more friendly and navigable

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magneto IT Solutions managed the project well. They finished each step on time and kept us updated on progress. They were also quick to help whenever we had questions or needed changes.

What was your primary form of communication with Magneto IT Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by how well they understood our business. They captured the spirit of our brand "Tasty Bites" and designed the website in a way that appealed to our customers

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

Although we had a great experience overall, they could have provided more support after the website launch to keep improving its performance and user experience.

BACKGROUND

Please describe your company and position.

I am the Founder of Skille

Describe what your company does in a single sentence.

Skille is a full funnel growth marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• We hired Magneto IT Solutions to ehance Customer Engagement and Conversion Rates for our advertising company Skille

SOLUTION

How did you find Magneto IT Solutions?

Referral

Why did you select Magneto IT Solutions over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First and foremost, the team at Magneto IT Solutions demonstrated a deep understanding of our business needs and objectives. They took the time to listen to our requirements and provided valuable insights and suggestions to improve our e-commerce platform. Their expertise in e-commerce development was evident from the very beginning, and it instilled confidence in us that we had made the right decision.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The e-commerce solution developed by Magneto IT Solutions for our online store exceeded our expectations. The dynamic features they incorporated significantly enhanced our customers' engagement and overall shopping experience. The website's intuitive interface, seamless navigation, and visually appealing design made it easy for our customers to find and purchase products, resulting in improved conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered all services on time

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the standout aspects of working with Magneto IT Solutions was their unwavering commitment to quality. They conducted thorough testing and quality assurance procedures to ensure that our online store was fully functional and free from any glitches or issues

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

No, they were absolutely fantastic.

BACKGROUND

Please describe your company and position.

I am the Mid Market & Enterprise Sales Leader of Chownow

Describe what your company does in a single sentence.

ChowNow is a commission-free online ordering system and food ordering app helping restaurants feed their hungry customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• We hired Magneto IT Solutions with the specific goals of developing a robust and user-friendly website for our food tech company. Our objective was to create an online platform that would enhance our customers' experience, facilitate seamless food ordering and delivery, and showcase our products and services effectively.

SOLUTION

How did you find Magneto IT Solutions?

• Referral
• Clutch Site

Why did you select Magneto IT Solutions over others?

• Pricing fits our budget
• Good value for cost
• Referred to me

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included developing a responsive website with intuitive navigation, integrating secure payment gateways, implementing an order management system, optimizing site performance and speed, and incorporating a content management system (CMS) for easy updates. 

Key deliverables included a fully functional website, mobile responsiveness, seamless integration with our existing systems, and an attractive user interface.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were highly positive and demonstrated significant progress and success. The website developed by Magneto IT Solutions experienced increased user engagement, reduced bounce rates, and higher conversion rates, leading to a substantial boost in online orders and revenue for our food tech company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magneto IT Solutions displayed excellent project management throughout the engagement. They consistently delivered items on time and were responsive to our needs and feedback. Their team maintained clear and open lines of communication, ensuring that our requirements were understood and implemented effectively.

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We selected Magneto IT Solutions over other providers because of their comprehensive understanding of our industry's unique requirements. Their portfolio showcased innovative and visually appealing websites, demonstrating their ability to deliver exceptional user experiences.

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

Absolutely none. They were very excellent.

BACKGROUND

Please describe your company and position.

I am the President of Camfil

Describe what your company does in a single sentence.

Camfil manufactures dust and fume collectors that clean up industrial processes to improve air quality

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• We hired Magneto IT solutions with the goal of developing robust and user-friendly e-commerce platform for our company. Our primary objectives were to enhance the overall online shopping experience for our customers, improve site performance, and increase sales conversion rates

SOLUTION

How did you find Magneto IT Solutions?

• Referral
• Clutch Site

Why did you select Magneto IT Solutions over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work encompassed various aspects of e-commerce development, including website design, custom feature implementation, backend integration, payment gateway setup, and performance optimization. Magneto IT Solutions successfully delivered a fully functional e-commerce platform tailored to our specific business needs.

Key deliverables included a visually appealing and responsive website, seamless navigation, intuitive product catalog, secure payment processing, and efficient inventory management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to Magneto IT Solutions' expertise, our e-commerce platform experienced significant improvements. Key measurable outcomes included a 30% increase in website traffic, a 20% rise in conversion rates, and a noticeable decrease in bounce rates. Additionally, we received positive feedback from our customers regarding the user-friendly interface, streamlined checkout process, and faster page load times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magneto IT Solutions exhibited exceptional project management skills throughout the engagement. They consistently delivered items on time, ensuring a smooth development process. Their team was highly responsive to our needs and promptly addressed any issues or concerns that arose during the project. Their proactive communication and ability to adapt to our evolving requirements were commendable.

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Magneto IT Solutions was their deep understanding of e-commerce industry trends and user behavior. They consistently provided valuable insights and suggestions to enhance our platform's performance and user experience. Their attention to detail, commitment to quality, and ability to deliver innovative solutions truly set them apart from other development companies.

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Founder of Digicrusader

Describe what your company does in a single sentence.

Digicrusader is an fast growing digital marketing and business coaching services blog destination, with continuously expanding follower base worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• We were looking for a company that could make our website what we had hoped and dreamed it would be.Magneto knew precisely what we wanted and was able to provide it.

SOLUTION

How did you find Magneto IT Solutions?

Online Search

Why did you select Magneto IT Solutions over others?

• High ratings
• Good value for cost
• Company values aligned

What was the size of Magneto IT Solutions’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a company that could make our website what we had hoped and dreamed it would be.Magneto knew precisely what we wanted and was able to provide it. Scope - Create high conversion website, enhance user experience, drive website traffic.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improvement in our website conversion rate,significant reduction in bounce rate,great user feedback on website design and browsing experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The resources provided to our project were quite competent, and they finished the required assignment on time without sacrificing the quality of the work.

What was your primary form of communication with Magneto IT Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

We basically contacted MIS for website development services. I have to say I'm heavily impressed.

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Project Manager of IQ Ecommerce Inc.

Describe what your company does in a single sentence.

I'm the Project Manager of IQ Ecommerce, a business that assists clients in setting up online shops. We offer a variety of IT services to our customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• We were primarily looking for website development along with support and maintenance for it. After seeing their dedicated work , we even consulted them for digital marketing as well.

SOLUTION

How did you find Magneto IT Solutions?

Clutch Site

Why did you select Magneto IT Solutions over others?

High ratings, Pricing first our budget, Good value for cost, Company values aligned

What was the size of Magneto IT Solutions’s team?

6-10 Employees

What was your primary form of communication with Magneto IT Solutions?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We had constant brain-storming sessions involving teams from both the ends. We discussed about the goal and objective in-detail and even finalised the design after getting inspiration from countless sources. The developers did an outstanding job from developing to launching the whole website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• They delivered the website way before the deadline and I have to say I was actually very impressed after seeing the final results. Even their digital marketing team did a fantastic job with the SEO and we were happy to witness the traffic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of things which I really loved about Magneto is that customer satisfaction is their top priority. They work relentlessly to provide top level outcomes. They were keeping us in loop for literally each and every process and were constantly in touch with us.

What did you find most impressive or unique about this company?

I think one of the reasons why I went with Magneto was that they are very communication effective. Regular interactions, keeping and updating up with every step truly sets them apart.

Are there any areas for improvement or something {provider_name} could have done differently?

I think they did a fantastic job, the whole process has been extremely effective and trouble-free.