📌 Mercatus is an internationalBPO & ITO service and solution provider that specializes in:
Multilingual Customer & Technical Support L1, L2;
Back Office Support, Data Entry;
IT Support;
B2B Lead Generation & Revenue Growth;
IT Staffing via BOT models;
Software Outsourcing Services as an end-to-end B2B sales & marketing agency.
Thus atMERCATUS, we aim to provideexceptional customer care and focus on every customer touchpoint with care and attention. We equip our clients with the facilities, people, processes,andmodern omnichanneltechnologies that build value across everyinteraction on all channels, so they can concentrate 100% on their product and strategy.Our clients are trusting Mercatus to handle part of their operations andcustomer care.
🌟Our list of multichannel customer solutions includes:🌟
Live Chat support outsourcing;
Help Desk outsourcing;
Call Center outsourcing;
Telephone answering services;
Multilingual Player support;
Customer Success management;
Social Media Monitoring & Analysis;
Social Media Engagement.
Mercatus provides multi-channel solutions to connect leading brands with theirpotential customers worldwide.
👉We develop and implement bothoutbound & inbound sales& marketingstrategies on behalf of our clients.
👉We aim toenrich their sales pipelines with BANT-qualified leads.
👉We can both work as a remote sales team or support anexisting salesteam, as we help our clients to increase their market share and maximize their ROI.
✅What our clients achieve:✅
Higher ROI;
New BANT-qualified leads;
Customer growth;
Better Sales execution;
Successful new market penetration & bigger market share;
Sales OutsourcingCall Center ServicesB2B Lead GenerationB2B Appointment Setting
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.6
/5
What Clients Have Said
Mercatus offers competitive pricing, with project costs ranging from €5,700 to €100,000. Clients highlight good value for cost, effective lead generation, and strong project management, ensuring reliable outcomes and high meeting acceptance rates.
Mercatus has successfully executed brand awareness campaigns, helping clients achieve significant increases in brand visibility and engagement, meeting and exceeding client expectations.
Impressive Results in Short Timeframes
Mercatus has been able to deliver impressive results within short timeframes, such as significant increases in sales and lead generation shortly after project initiation.
High-Quality Customer Support
Mercatus provides high-quality customer support, with agents demonstrating great involvement and fast response rates, ensuring a positive customer experience for end clients.
Effective Lead Generation
Mercatus consistently excels in lead generation, helping clients secure qualified leads and meetings with decision-makers, significantly increasing pipeline volumes and engagement across various industries.
Challenges with LinkedIn Campaigns
Some clients experienced challenges with LinkedIn campaigns, indicating difficulties in targeting the right audience and occasional errors in messaging, suggesting areas for improvement.
Excellent Communication Skills
Clients commend Mercatus for their excellent communication skills, with quick responses and effective use of communication tools, which enhance collaboration and project success.
A business management company hired Mercatus for lead generation services. They created messages with invitations requests, presentations, and more. The goal was to improve online presence.
Thanks to Mercatus' efforts, the sales funnels and reach improved significantly. The team's workflow is excellent and seamless. Overall, they were collaborative, friendly, and supportive.Â
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm Founder and CEO of Business Model Design. It is consulting company working in "Strategy & General Management" area.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Mercatus?
I hire Mercatus for "Lead Generation" project. The aim was to present the company and to attract interest and create Leads.
SOLUTION
How did you select this vendor and what were the deciding factors?
I know the Manager, but before that I started with another company. I wasn't satisfied, and so now I work with Mercatus.
Describe the project in detail and walk through the stages of the project.
The project is to send 3 massages with invitation requests, second massage and sending my presentation. We negotiated 4 months and exceeded them with 2 more for now.
How many resources from the vendor's team worked with you, and what were their positions?
I am in contact with 2 of them. One that coordinate the project and another that send me a report every week.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have one little deal and I am on the way for another from the campaign. But it is less important. I am at the beginning in felling the sales funnel and I am aware that the most important is to reach more people.
How effective was the workflow between your team and theirs?
It is Ok. I have personal attitude.
What did you find most impressive or unique about this company?
They were personable and supportive.
Are there any areas for improvement or something they could have done differently?
I don't think so!
RATINGS
5.0
"Excellent"
Quality
5.0
Service & Deliverables
"It is reached my expectationts"
Schedule
5.0
On time / deadlines
"OK"
Cost
5.0
Value / within estimates
"Good"
Willing to Refer
5.0
NPS
"I will, and I have done.
LinkedIn Marketing for IT Services Company
Other Digital Marketing
Less than $10,000
June - Nov. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their competence was impressive."
Feb 10, 2021
CEO, Plan A
Alexander Yovchev
Verified
Other industries
Sofia, Bulgaria
11-50 Employees
Online Review
Verified
Mercatus provided LinkedIn marketing for a software development company. Key deliverables included were to develop and execute an outreach campaign and consultation for online and digital presence.
The client's LinkedIn has made more than 1,000 new contacts, attracted two new third party clients, and increased leads. Overall, Mercatus' workflow was excellent, quick, and efficient.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
IT Services company. Managing director
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Mercatus?
Develop and execute outreach campaign in Germany and Luxembourg. Consult in online and digital network presence with focus LinkedIn
What were your goals for this project?
The goal of the campaign was to develop network in the region and generate virtual meeting with C-levels in the target organizations.
SOLUTION
How did you select Mercatus?
Initially we run by the reference. We also know the founders and worked with them before and they had proven to us high level of competency and reliability.
Describe the scope of their work in detail.
- Develop LinkedIn presence strategy - help generating the target groups and populations - create and structuring sales message and campaign - execute the campaign and helping in lead clarification
What was the team composition?
Kick-off meetings with the whole team and daily meetings with the operational people. Monthly meetings with the whole team.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Developed more than 1000 new contacts, two new clients and number of leas.
How effective was the workflow between your team and theirs?
Great, fast and efficient
What did you find most impressive about this company?
Their competence was impressive.
Are there any areas for improvement?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Lead Generation Campaign for Financial Services
Other Digital Marketing
Less than $10,000
May - Aug. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their flexibility and fast reactions impressed us."
Nov 24, 2020
Business Development Manager, EDENRED Bulgaria
Velina Ruseva
Verified
Financial services
Bulgaria
11-50 Employees
Online Review
Verified
Mercatus provided lead generation campaigns for a financial services company. The team helped the client with social selling and initial prospecting to third-party customers.
Thanks to Mercatus's support, the client gained massive prospects and closed several deals during the engagement. Overall, their workflow was outstanding.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Edenred is present in the Bulgarian market since 2003. As a part of the Group that is a world leader in prepaid corporate services, Edenred Bulgaria sets up new, higher standards of service for our clients and beneficiaries.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Mercatus?
We needed someone to help us with the Social Selling and initial prospecting to clients. Nowadays it is quite difficult to get the attention of your decision makers and to present to them.
What were your goals for this project?
The goals of the proof-of-concept was to be introduced to SMB sector in Bulgaria and to have virtual meetings with the C-Levels
SOLUTION
How did you select Mercatus?
We used to work with Mercatus before, as they were in charge with some of our Market Survey initiatives. They knew our business well, and it was easy to kick - off.
Describe the project in detail.
We are focusing on the Food vouchers
What was the team composition?
We used their Social Selling & LinkedIn marketing services.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
For 3 months we are able to qualify hundreds of new prospects and close several clients.
How effective was the workflow between your team and theirs?
Great, always there
What did you find most impressive about this company?
Their flexibility and fast reactions impressed us.
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