PUMA Managed IT

Puma is a privately owned group of talented IT engineers from all areas of technology, with a mission to deliver superior IT services to companies throughout the US. We think differently about the tech industry and challenges the status-quo to deliver outcomes clients thought were impossible.What makes PUMA stand out? People are our jam – Computers don’t call us when something is borked, people do; the customer experience is our differentiator. And without our people, we do not have a business. Protect people by elevating them as our focal point of the business. Strong engineering bench strength - Our service model is focused towards larger organziations looking for a strong team that knows how to execute. Can we do helpdesk? Sure, but we're the team that knows how to remove the noise that requires one at large.  Complete transparency – Lead with clear definition of service entitlements, pricing, and data driven accountability. Shocker, people love to know what they’re buying and can consume services on their own terms. Use of AI – AI is here for good. Reimagine our services where AI is not just a cool widget, but the fundamental and core element in how we serve our customers, keep our costs low, and reject the status quo by reinventing IT’s role in our client’s business... In some cases, completely removing "IT support" from it.  Our goal is to change the stigma around IT providers from “what are we paying for” to “how did we operate without PUMA before”.