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ClaimPremium CX Consulting + Managed Services
Ridgeline Agency is a customer experience consulting firm built for brands that refuse to compromise on quality. We operate two complementary service lines: customer service tech consulting and managed customer service.
On the consulting side, we help growth-stage companies implement and optimize their CX technology stack: helpdesk configuration (Gorgias, Front, HubSpot Service Hub, Freshdesk, Zendesk and more), AI integration, and workflow automation. We don't just set up tools: we build systems that scale with your business.
We also offer RidgelineRemote, our fully-managed customer service team for premium e-commerce brands. Our bilingual US and Honduras-based team handles your customers like they're our own, with the quality standards your brand demands.
Founded in 2020 and headquartered in Houston, we've grown to 50+ team members serving clients across the US. We're certified partners with leading platforms and take a consultative, quality-first approach--because your customers deserve better than "good enough."
Whether you need a one-time implementation, ongoing optimization, or a full customer service team, we meet you where you are and build from there.
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Min project size
$5,000+
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Hourly rate
$50 - $99 / hr
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Employees
50 - 249
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Locations
Houston, TX
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Year founded
Founded 2020
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Languages
2 Languages that we service
- English
- Spanish
1 Locations
- Houston , TX
Service Lines
- AI Agents
- 5%
No Focus Areas have been added yet…
Industries
- eCommerce
- 50%
- Hospitality & leisure
- 20%
- Business services
- 15%
- Consumer products & services
- 15%
Clients
- Small Business (<$10M)
- 60%
- Midmarket ($10M - $1B)
- 30%
- Enterprise (>$1B)
- 10%
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Our Story
Ridgeline helps forward-thinking companies turn customer support into a growth engine. Through RidgelineRemote (fully managed CS teams) and Ridgeline Consulting (CRM & helpdesk builds across Gorgias, Zendesk, HubSpot & more), we deliver consistent, five-star experiences at every point of the customer journey. We treat your customers like our own and obsess over getting better at it every single day.
What Sets Us Apart
A Dedicated Team, Not a Call Center
We don't rotate anonymous agents through your account. You get a dedicated, deeply invested team that learns your brand, your customers, and your voice and treats every interaction like the business is their own.Consistency You Can Count On
We invest in our people and our culture, which means low turnover and lasting expertise on your account. The result: consistent, five-star support, not the churn and quality dips most outsourcers can't avoid.CS Experts + Platform Specialists
We're fluent across Gorgias, Zendesk, HubSpot, Intercom, Pylon and more. Whether you need a managed support team or a full CRM/helpdesk build, we cover both the people and the technology behind great customer experience.Locations (1)
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