Riotters

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of CoinAPI LTD. We create software for the cryptocurrency market and employ over 15 people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Riotters?

We needed help with web development for our platform.

SOLUTION

What was the scope of their involvement?

Riotters has worked on website development and other things related to our website. They’ve also helped us develop custom documentation, such as the solution for the project's backend. We’re now focused on the software side, and they’re helping us achieve the end result.

We’ve worked together on the planning, goals, and wireframes. We’ve had several stages to approach the project, and everything is done from scratch.

What is the team composition?

We’ve worked with 4–10 people from their team.

How did you come to work with Riotters?

We were looking for a company that could help us. We had some offers from the market and decided to go with them. Their communication was good.

How much have you invested in them?

We’ve spent approximately $1.4 million.

What is the status of this engagement?

We started working with them in March 2016, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve estimated that it’d be significantly more expensive to do the work in-house. We don’t have specific metrics to review, but we’re happy with the results.

How did Riotters perform from a project management standpoint?

Our partnership has been excellent. We have a long history together, and working with them is like a moving target from a project management perspective. If there’s a problem, we sit down and review it, and they make the necessary changes. 

We use Slack, Google Meet, video calls, and in-person meetings for communication.

What did you find most impressive about them?

They’re artists rather than businesspeople, so the end results differ from the competition.

Are there any areas they could improve?

It’s hard to say because it’s been such a long time. Their communication created the most issues in the past, but it currently isn’t an issue. Any problems that have come up have been solved.

Do you have any advice for potential customers?

Always demand the highest quality because they can deliver it.

BACKGROUND

Please describe your company and your position there.

GoDocs is a software company that sells to banks, credit unions, and private lenders.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riotters?

We needed to redesign our entire marketing website.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was based on their communication style and their portfolio. Riotters stood above all the candidates we interviewed.

Describe the project in detail and walk through the stages of the project.

Project Kickoff: Riotters discussed the project plan, the deliverables, and the deadlines. During the project: Riotters hit every deadline and communicated along the way. Post project: Riotters did a good job of making any remaining edits we needed.

How many resources from the vendor's team worked with you, and what were their positions?

Just 1. The founder of Riotters worked with us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We just launched the site yesterday so unfortunately, I don't have any results.

How effective was the workflow between your team and theirs?

Great! It was very smooth and they were excellent at communicating throughout the project. The only issue we ran into was the timezones. We are in the United States and our designer is in Poland so there were only about 4 hours a day that we overlapped.

What did you find most impressive or unique about this company?

Their speed and ability to hit deadlines were impressive.

Are there any areas for improvement or something they could have done differently?

Some of the sizings of the artboards were a little off so we just had to adjust them when coding the site. It wasn't a big deal but it required a little more dev work. Also, the use of shadows was very strong in the designs, making it tough to code. But other than that they were amazing!!

BACKGROUND

Please describe your company and your position there.

I am the VP product of Minta. Our company automates the entire creation and publishing of social content for online sellers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riotters?

We hire Riotters for building our website at first but the job was so fast and good that we started to think how can we make the partnership even more valued... So we gave them all the UX/UI of our web platform ( desktop and mobile)

SOLUTION

How did you select this vendor and what were the deciding factors?

I was very impressed by the portfolio of all the team member

Describe the project in detail and walk through the stages of the project.

Research a bit about our company, our values and our positioning in the market. and according to those guides we started to build layer of designs

How many resources from the vendor's team worked with you, and what were their positions?

Few, because the beauty with Riotters is that each one ha a strong skill.. so if for example we need an illustration.. than one member create it.. if we need an GIF animation than the other crew member creates it

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The design was given perfect. all files inside Zeplin with all guidelines for our developers

How effective was the workflow between your team and theirs?

The workflow was amazing. always on time, always free for brainstorm.

What did you find most impressive or unique about this company?

They really love what they are doing and really know how to execute on time.

Are there any areas for improvement or something they could have done differently?

Nope. Just hoping that they keep up on the same high level standart

BACKGROUND

Introduce your business and what you do there.

I’m a product manager at an online travel company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Riotters?

We were trying to develop a SaaS product and needed an MVP to help us launch, so we needed someone to help us with the design.

SOLUTION

What was the scope of their involvement?

Riotters provides design services for us. First, our founders sent them some travel websites and apps to help them come up with designs. The team then created different wireframes for us to choose from. They’ve also produced various design elements that we could combine to build more user flows and features.

Throughout the project, they’ve used Sketch to create the designs and Marvel to hand off the wireframes, which our in-house development team implements. The Riotters team continues to help us add more functionality to the app.

What is the team composition?

We work with 2–7 teammates, including a project manager. The number of people working on the project depends on where we are in the process. 

How did you come to work with Riotters?

I wasn’t there when the partnership started, but I believe our founders found them through Dribbble, a site that showcased various designers.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

The project started in September 2020 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re still in the early stages, so we don’t have any metrics yet, but it’s been a successful project. The MVP has caught the attention of several stakeholders and prospects. They find that our solution is better than others in the marketplace, and they seem happy with it.

How did Riotters perform from a project management standpoint?

Their project management is great. We try to plan the timeline as best as possible, and they’ve worked overtime to help us meet specific deadlines. Riotters has also been willing to scale up the design team if we need more resources. We use Jira to manage the project and Slack to communicate.

What did you find most impressive about them?

We’re impressed with the amount of exploration the Riotters team does when it comes to greenfield projects. They put a lot of care into the process and provide well-thought-out ideas. Overall, the partnership has been going pretty well, which is why we’ve continued working with them.

Are there any areas they could improve?

They could better understand how certain design elements will affect other parts of the app.

Do you have any advice for potential customers?

Provide very clear documentation for them to follow. Additionally, help Riotters understand the reasoning behind certain features and how your industry makes use of them. Having that base knowledge will help them solve your problems better.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a work marketplace app. We bring people the opportunity to find work and workers on demand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Riotters?

We needed help to develop the interface of our app.

SOLUTION

What was the scope of their involvement?

I’ve been working with Riotters’ team on our platform’s initial UI/UX design work — we needed a redesign of our interface, so we’re transitioning from the first version of our app to the second one. They started by supporting our in-house designer with out-of-the-box approaches and pushing his ideas from a third-party perspective to enhance the platform’s look and feel. Then they continued into building the new features we wanted to include. We’re also doing a rebrand that we’re incorporating into the application to expand its functionality.

What is the team composition?

We’re working with 3–4 people from their team; we have a designer who is also acting as a project manager, another couple of designers, and an illustrator.

How did you come to work with Riotters?

We found them online, and we liked their portfolio. We chose them because they seemed to have great UI designers pushing the edge of their work with their interface. We were looking for someone who could bring that to my team and drive our internal designers to think a little bit differently from what they’re used to.

How much have you invested with them?

We’ve spent less than $10,000 with them so far.

What is the status of this engagement?

We started working together in March 2020, and the engagement is ongoing; we’re now trying to involve them in more projects with our business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re a great solution to figure out the visual aspect of our app and make it stand out. We now moved our tens of thousands of workers to the new app version Riotters redesigned for us, and we’ve grown by 130% since then.

How did Riotters perform from a project management standpoint?

Project management has been great, and we haven’t had any issues with translation. At first, I was nervous about them being overseas. Still, they’re turning out to be phenomenal in terms of design quality, and they’ve been an affordable way to boost up our team and bring different thinking to our processes, which has been helpful for us. In terms of communication, we use a Slack channel, which has been our effective way to talk to each other, and we’ve also done Zoom calls.

They’re professional and don’t mind working late on their day to overlap with the beginning of our day due to the time zone difference.

What did you find most impressive about them?

Their design style is different from what I see in the US; they have a tremendous aesthetic and fantastic UI design. Riotters bring a unique approach to their work and try new things to make it a strong product without breaking the bank.

Are there any areas they could improve?

We switched around on designers for a while, which we don’t mind, but it’s also great to work with the same team throughout the project and build a strong relationship — consistency would be helpful.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of FxSound, a small software company in San Francisco, California. We make audio-enhancing software for consumers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Riotters?

Riotters helped us with the UI/UX design of our software’s new version. Then, they also helped us redesign our website.

SOLUTION

What was the scope of their involvement?

To kickstart the project, I gave Riotters rough ideas of what I wanted and then brainstormed with Dawid (Owner) to come up with designs, which we also tweaked. For the software UI/UX design, Riotters helped us around our logo and color schemes by creating wireframes. Then, they worked on the frontend of our website.

At present, we still send them work every now and then.

What is the team composition?

We work with Dawid, who helps us with strategies. Then, a designer helps us with the UI/UX design of the software. Two other people help us with website design.

How did you come to work with Riotters?

I found Riotters on Dribble, a platform where people could share their design work. I hired them because they had a portfolio that matched the style I wanted. On top of that, it looked like they’d done some apps that seemed relevant to our platform. 

How much have you invested with them?

We’ve spent over $5,000. 

What is the status of this engagement?

We started working together in March 2020, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our website traffic has increased by 50% since launching its redesigned version, though that’s also partially attributed to the software itself. We’ve also been getting a 75% increase in installs since launching the software’s new version. 

How did Riotters perform from a project management standpoint?

Riotters’ project management was good. I’ve been pretty hands-off with them; they’re self-starters, so I don’t have to handhold them a lot. To communicate, we use emails and Slack.

What did you find most impressive about them?

Their design expertise is the best part of working with them.

Are there any areas they could improve?

They should check in more with me before finishing designs and send more progress updates while designing. 

Do you have any advice for potential customers?

Set clear milestones on wireframes and designs; move slow. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of The Build, and we're the developers of a project management tool for residential contractors. It integrates the execution of ordering building materials and the management of projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Riotters?

We needed someone to help us with the UI/UX design of our mobile app.

SOLUTION

What was the scope of their involvement?

The bulk of the work we have with Riotters is basically the design and wireframe of the overall look and feel of the mobile app. They helped me develop some critical features in terms of providing me with feedback and overall direction.

One of the app’s core features is the ability to link distributors with contractors. This is initiated by having contractors create a materials list — which is a process that’s currently done via email. After which we’ll automate it so that the contractor can have a database with all the previous materials they requested for a project.

These materials are then bid on or quoted by local distributors, depending on the contractor’s angle. What separates us from other project management software is that all of our gathered data are then brought into the tool, where users can take advantage of other features such as crew management, budgeting, data management, and calendar management.

Apart from that, they also created an animated promotional video for us, to basically showcase the app’s features.

We’ve currently re-engaged with them to pivot our product's MVP in terms of strategy and approach — they’re now helping us build a web version of the app for our contractor. They’re working on taking the project management features to the next level, so that we can have a paid version of the app. This app will be more comprehensive with newly added features such as invoicing and communication.

What is the team composition?

We mainly work with the owner, but there are probably 3–4 people involved in the project.

How did you come to work with Riotters?

I was searching for companies that were focused on global subcontracting when I found Riotters — I interviewed and hired them then.

How much have you invested with them?

So far, we’ve invested about $40,000.

What is the status of this engagement?

My engagement with them started in February 2018, and it’s been ongoing since then.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the free version of the app back in July, and we’ve received positive feedback about the look and feel of it. It’s simplistic but sleek, and we’ve heard good things about the overall aesthetic and flow of it.

How did Riotters perform from a project management standpoint?

They’ve been very good from a project management standpoint. They basically underpromise and overdeliver — they would never commit to something they can’t do.

What did you find most impressive about them?

We’re impressed by their listening skills and how they execute what we discuss — they stay on point, on budget, and actively listen to our requests.

Are there any areas they could improve?

I would say to have a more junior person involved in the project to basically continue the management of the relationship. Having someone handle the day-to-day and to engage with would be great at the moment. However, I can’t complain too much because I love the fact that I always have the owner of the company’s ear.

Do you have any advice for potential customers?

The best advice I could give is to get to know what you want and narrow down your focus, so you can figure out what you need to accomplish.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a mobile app for musicians. The platform allows users to play songs and songwriters to interact with their audience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Riotters

We needed help with the general interface design for our app.

SOLUTION

What was the scope of their involvement?

Riotters helps us with the UI/UX design in terms of wireframing, color schemes, and everything in that regard for our Android and iOS app. The deliverables also include a clickable prototype for user testing and high-fidelity designs that we can hand off to our app developer. 

At the beginning of the project, we made a discovery and whiteboard for the development. The following month and a half after that, we made a lo-fi version of the interface, which is where they designed the app and got the aesthetic aspects done, like our logo and brand guidelines. In addition to those efforts, they also created a dashboard for our marketing website on WordPress.

Currently, they’re working on a new feature for our platform.

What is the team composition?

We’ve been working with 6–7 people, including the logo designer, the website developer, the app developer, and so on.

How did you come to work with Riotters?

I found them on a web marketplace site and reached out to them because their portfolio stood out for me.

How much have you invested with them?

We’ve spent $25,000–$50,000 with them so far.

What is the status of this engagement?

We started working together in August 2018. We launched the site in March 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As of today, we have over 15,000 downloads and 12,000 different artists with $500,000 in transactions on the platform. People love our app; it’s easy to use, and they’re making money with it, so we’ve had positive feedback.

How did Riotters perform from a project management standpoint?

Communication has been great; we use Slack to talk to each other in a responsive approach. They also meet deadlines in teme, which is top-notch.

What did you find most impressive about them?

They understand and get the full scope of the project, which is essential. They know our needs and combine that with their incredible eye for design.

Are there any areas they could improve?

 I don’t think there’s anything they can improve on — they’re great.

BACKGROUND

Please describe your company and position.

I am the Founder of Smooth Loop

Describe what your company does in a single sentence.

Artist Manager firm for musicians.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Riotters to accomplish?

• Branding Package including Logo, Typography, and Color Language
• Website Design implementing this language

SOLUTION

How did you find Riotters?

Online Search

Why did you select Riotters over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Riotters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Riotters built an expansive Branding Package for us, including logo, typography, color palette, and design language.

They then utilized this package to design a fully featured eCommerce website for you rebrand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An impressive design that is already turning heads!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team worked dilligently across different departments and specilists to meet our needs, even with time zone challenges. Very pro!

What was your primary form of communication with Riotters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their eye for detail and understanding of our branding direction was unparalleled. That's why we chose them, and their work delivered was more impressive than our expectations!

Are there any areas for improvement or something Riotters could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Vice President of MasterWriter Inc.

Describe what your company does in a single sentence.

MasterWriter is software program for songwriters and creative writers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Riotters to accomplish?

• Program Interface redesign
• Website Redesign

SOLUTION

How did you find Riotters?

Other

Why did you select Riotters over others?

Other

How many teammates from Riotters were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Dawid provided a redesign of our UI and ultimately provided a new design for our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Dawid provided us with a new modern design of our UI and website that were were very pleased with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were very pleased with the communication, response. and performance of Dawid. 

What was your primary form of communication with Riotters?

Email or Messaging App

What did you find most impressive or unique about this company?

Unique design and great to work with.

Are there any areas for improvement or something Riotters could have done differently?

None that I can think of