Riseup Labs

BACKGROUND

Please describe your company and your position there.

Mobile application developer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

To update the existing website in a more modern manned with readable blog and easy to access Corporate Media Awards log

SOLUTION

How did you select this vendor and what were the deciding factors?

Our colleague referred them to us as the best pick

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed to rethink and redo the website. The Riseup Labs team has started with the goals and sitemap that we would need in the new version. We have analyzed our needs and collected the moodboard for the new version of the website, collected and set task for the contend, accomplished design and development part

How many people from the vendor's team worked with you, and what were their positions?

Project manager Art-director Web-designer Two developers QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new website demonstrates great improvement to the old version and also is responsive and SEO-optimised

Describe their project management style, including communication tools and timeliness.

The workflow was delivery-oriented, our participants were minimal so we could efficiently work on the result.

What did you find most impressive or unique about this company?

Their approach to UX design was great! We’ve replaced the images in the blog with emojis – great move since you’re always short on stock content. The way they’ve structured menu and responsive layout – truly great

Are there any areas for improvement or something they could have done differently?

Not the ones that I would underline

BACKGROUND

Please describe your company and your position there.

Robi Axiata Ltd. is a leading mobile network operator offering a wide range of digital cellular mobile telecommunication services including but not limited to voice, data, value added services and electronic transactional services to its customers in the territory of Bangladesh through its network. Currently I’m working as a Graduate Trainee in the Market Operations division.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs?

We hired Riseup Labs to develop the game in 2018. Development was completed in May 2020, after which we launched it. Ever since the launch, the game has been under continuous development by Riseup Labs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Riseup Labs through tender.

Describe the project in detail and walk through the stages of the project.

Treasure wars is a user-friendly game accessible to gamers of all ages, providing them with the opportunity to roam around Dhaka city and participate in a thrilling battle to win treasures in real life by killing all the monsters coming their way. This game will provide users with a unique experience of competing with their friends to find treasures that can be translated into burger, pizza, French fries, bundle data pack, handsets, t-shirts and many more in real life.

How many resources from the vendor's team worked with you, and what were their positions?

What was the team composition? The team comprises 1 project manager and 5 developers of which 3 are senior devs and 2 are junior devs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Overall the experience with Riseup Labs is quite smooth. The biggest challenge with maintaining and operating gaming OTT apps is that we need to continuously improve the user experience as per the customer feedback. Every now and then new problems are being identified but the way Riseup Labs supports diagnosing and overcoming these challenges from the product end is truly appreciable.

How effective was the workflow between your team and theirs?

The team manages the project and the time difference well, and they follow timelines. We communicate via email, zoom, and WhatsApp.

What did you find most impressive or unique about this company?

The thought and effort they put into meeting deadlines were impressive. Communication was great.

Are there any areas for improvement or something they could have done differently?

No rooms for improvement. We are satisfied with their current performance.

BACKGROUND

Please describe your company and your position there.

I am Head of Idea and Head of Digital Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

I wanted to expand my business, and currently, I am in talks with some big companies to expand my app services. I want my app users to buy products even when they are in metro stations. The app will use augmented reality to show products and will deliver products to the next metro station or directly to the user’s home depending on user preference.

SOLUTION

How did you select this vendor and what were the deciding factors?

I contacted more than 20 app development companies but they were not responsive, not confident, and had zero knowledge on augmented reality app development. I then contacted Riseup Labs, and they really gave me good information, support, and even more ideas to improve my app and complete the idea. The best reason to choose Riseup Labs is that they have experience with augmented reality apps.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of my project was an e-commerce website and app for buying products, including shipping and delivery tracking. I also provide on-demand grocery delivery in our app.

How many resources from the vendor's team worked with you, and what were their positions?

When we started, we probably had between 4–6 people, and it was a mix of different types of front- and backend developers. We had a project manager, a tester, and so on.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I don’t think we could’ve done it on our own without them. They were definitely helpful.

Describe their project management style, including communication tools and timeliness.

Riseup Labs was hired due to their familiarity with augmented reality development. Riseup Labs has delivered the first of three phases of this ongoing e-commerce web and app project.

What did you find most impressive or unique about this company?

We started working with them in February 2020, right before COVID-19 and the lockdown. The development hasn’t really wrapped up, but the actual release of the app was 2–3 months later. We’ve actually kept them on, and they’re an extension of our team now. We continue to enhance the app as they do other work for us

Are there any areas for improvement or something they could have done differently?

The first couple of weeks were a little bumpy, but I don’t think we made it easy for them. I’d like to see some additional services or areas that they cover, but that wouldn’t be for this project, that’s for other needs that I have. Aside from that, I think they did a great job.

BACKGROUND

Please describe your company and your position there.

Systech Digital Limited. has earned vast popularity, having the focus on the Enterprise Application, Digital Content Development, Web Development and Mobile Application Development. I am the Business Development Officer at Systech Digital Limited.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs?

For Japan Quiz Game Development project out company hire Riseuplabs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We select this vendor for their previous experience and the deciding factor was the previously developed game.

Describe the project in detail and walk through the stages of the project.

Teams at Riseup Labs helped us in creating a quiz and fun-based game for users. Riseup Labs has technical knowledge and strong game design skills.The game has brilliant UI/UX and loads fast without any lag or delay. Games for Android were executed smoothly with scalability options.

How many resources from the vendor's team worked with you, and what were their positions?

Mr. Talha acted as the head of operations, and I could not have asked for a better individual to manage the team. His and the team’s knowledge and understanding of the issues at hand were extensive, their expertise in the field proved to be vital moving forward as they responded in a timely, efficient, effective, and knowledgeable manner to any comments and concerns I had.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Smooth workflow, a phenomenal level of understanding, fulfilling all requirements, delivering a quality product, as well as helpful post development services, are some factors that have exceeded my expectations, and will ensure if outsourcing is an option, We will surely outsource to Riseup Labs.

How effective was the workflow between your team and theirs?

Project management and communication was done effectively and efficiently. The use of various services such as WhatsApp, Skype, Zoom, as well as Trello among others, and their flexibility as to when to use such services was vital to successful communication.

What did you find most impressive or unique about this company?

Smooth workflow, a phenomenal level of understanding, fulfilling all requirements, delivering a quality product, communication, flexibility, as well as helpful post development services, are just some reasons Riseup Labs distinguishes themselves from their competition.

Are there any areas for improvement or something they could have done differently?

Riseup Labs did their best to accommodate us and used their time carefully in order to fulfill their contract with us in a timely manner.

BACKGROUND

Please describe your company and your position there.

I’m the product manager & lead specialist for our company. We provide a digital banking platform to financial institutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

Riseup Labs is more professional and we like their attitude.

SOLUTION

How did you select this vendor and what were the deciding factors?

At a previous company, I worked with Riseup Labs. I knew them well but also assessed 20 different providers around the world. Riseup Labs had the knowledge, skills, and reputation that we sought from an outsourced partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs supplements technical resources to support development projects for a digital banking platform. They dedicate resources that support full stack development using Java, React, React Native, and Spring.

How many people from the vendor's team worked with you, and what were their positions?

We work with 3 full-time developers and QA automation engineers. We also work with one part-time team leader.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Riseup Labs provides talent with great technical skills. We measure the success of every team following each sprint. We’re satisfied with the results. Every time we encounter a challenge, their team quickly finds a solution. If we aren’t satisfied with a resource’s performance, they find a satisfactory replacement.

Describe their project management style, including communication tools and timeliness.

The project manager is great, He is an intelligent person very friendly.

What did you find most impressive or unique about this company?

Riseup Labs provided great talent at a suitable rate. They offer a lot of value based on their skills, talent, and rate. Their team keeps their communication channels open. They’re always transparent.

Are there any areas for improvement or something they could have done differently?

We all have room to grow, but I can’t think of any specific area for improvement. Anytime we encounter a challenge, we find a solution, which I expect from a provider.

BACKGROUND

Please describe your company and your position there.

I'm Co-Founder & CTO of an IT Services Company. We help businesses grow fast with proven, multi-channel outreach. Our outsourced prospecting teams use cutting-edge tools to find the right target audiences, then feed our trained appointment setters armed with agency strategies to open sales conversations for Organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

Web Development for Non-Profit Organization.

SOLUTION

How did you select this vendor and what were the deciding factors?

We put out an RFP, and I went through 15 to 20 proposals. Their philosophy on web development, concerning agile development and continuous delivery, appealed to me. They are also very good at involving the client in the process. Overall, their proposal was very impressive.

Second, when I sat down to meet with them, they knew what they were talking about. They were very confident that they could do what we needed them to do. They were incredibly personable and really listened to the issues that we were facing and what we needed the site to do.

It wasn’t just their business development person, but their developers that we were talking to. After that meeting, I was convinced, and even after meeting with four or five other potential vendors, everybody on my team unanimously agreed that Riseup Labs would be right for the job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs provided development expertise to build and update a website with many complex features. They worked on organizing all of the necessary information and making it generally more navigable and user-friendly.

How many people from the vendor's team worked with you, and what were their positions?

We just worked with one person, Ratul (Project Manager). I know the owner of the company well, so he would interface a bit. However, most of my interactions on the projects themselves have been with Ratul

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We don't have a lot of statistical data to share, as far as traffic improvement or lead conversion, but we are generally really pleased with the way that the site looks, the way the material is presented, and the SEO friendliness of the architecture.

Describe their project management style, including communication tools and timeliness.

They've been very responsive throughout the whole process. We talk as needed over phone and email.

What did you find most impressive or unique about this company?

Their responsiveness. A lot of times, I would send an email at night and by the next morning, things were fixed.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of.

BACKGROUND

Please describe your company and your position there.

I am a Full-stack Web Developer, SEO, Web research expert, and passionate about Digital Marketing who knows the value of time. My Motive is to make my employer happy without adding additional charges. Currently I'm running a web development agency called TechValiy. It's core purpose is not only just build website but also increase sales and conversion of a online platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

Dev & Design Outsourcing for Commercial Real Estate Company

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a recommendation. We had a couple of meetings, and we had a good fit straight away. They understood what we wanted to achieve and laid out the resources we needed. From there, we initiated the operation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs has helped a real estate company launch their core product by serving as an outsourced tech partner. Services include front- and backend development, UI/UX design, DevOps, and product management.

How many people from the vendor's team worked with you, and what were their positions?

We’re currently working with three developers: one frontend and two backend. They’re dedicated to us. There’s also a scrum master on their end. There are other resources that we can add along the way, including QA, design, and DevOps. They are very flexible from that perspective. The core team is always there, and then it’s fairly easy to onboard other resources as needed for certain amounts of time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They’re very integrated and forthcoming. We’ve basically been with the same resources since the start of the engagement, so even though they are outsourced, we really feel that they are a part of the team.

We try to give them the ability to feel ownership of the product and what they deliver to us, and they’ve taken to that. They want to deliver a good product with us.

Rather than just sending them specifications, they actually come with suggestions, so it’s a very dynamic and fruitful cooperation. It’s very valuable and cost-effective for us to have part of our development with Riseup Labs.

Describe their project management style, including communication tools and timeliness.

Our work together began in 2020, and it’s ongoing. They’ve been with us since day one. Our product has been live for 12 months, but we’ve worked with Riseup Labs for about 14 months.

What did you find most impressive or unique about this company?

Having worked with a few other providers, I feel like Riseup Labs has a bit of a different approach. It almost seems like they’re a startup in terms of their roles, like a customer success manager. They really try to deliver a quality product, and all of the resources we need are always available.

Overall, it’s a very well-oiled machine. They try to not only deliver something to us but also develop themselves, learn new technologies, and come up with new ideas. For them, it’s not just about delivering specifications, but also delivering a really good product for us.

Are there any areas for improvement or something they could have done differently?

There’s nothing that’s worth mentioning or that affects the delivery for us. You can always get better at different things, but at the end of the day, we’re very happy with Riseup Lab’s final delivery.

BACKGROUND

Please describe your company and your position there.

I am a contracted Sr. Web Developer working in an IT Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs?

A client wanted help relaunching their outdated website. They wanted to shift more of their business to the e-commerce side and make their site more than just informative.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came up in an online search. I chose them because of the work they’d done on another site and the great reviews they’d received.

Describe the project in detail and walk through the stages of the project.

Riseup Labs assisted in the redesign and redevelopment of a third-party client’s website. They incorporated several e-commerce features, including a tailored contact form.

How many resources from the vendor's team worked with you, and what were their positions?

The project manager was my contact person from start to finish. I talked with the owner initially over the phone and he sat in on the launch meeting. Beyond that, I worked with a web developer who still supports the site and two people on the backend.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The sales team are proud of it and use it as a selling tool. They also use it as a reference point for their clients. Before the redesign, they weren’t proud of the site, so they weren’t using it; it was a wasted expense.

How effective was the workflow between your team and theirs?

They are down to earth and I always felt like their top priority. Someone was always in touch with me, usually within several hours, if not less than that. They were very vocal along the way, making sure that my expectations were being met from beginning to end.

What did you find most impressive or unique about this company?

Not only were they experts in their field, but the result of their work was beautiful as well. They know what they are doing, they’re very nice people, and they were so easy to work with. They’re very patient in giving me a good explanation and answer as to why things worked certain ways or couldn’t be done. I will use them again in future projects when working with other companies because they were so enjoyable to work with.

Are there any areas for improvement or something they could have done differently?

Never be afraid to ask a question. At first, I was feeling a little nervous about inundating them with questions, but they love to help and have a wealth of information. If you have a question, ask it, because they have an answer. If they don’t, they will figure it out.

BACKGROUND

Please describe your company and your position there.

I’m the head of Android development for “Futureskyltd”. We provide a digital banking platform to financial institutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

Yes, We hire Riseup Labs for this project. I knew them well but also assessed 20 different providers around the world

SOLUTION

How did you select this vendor and what were the deciding factors?

At a previous company, I worked with Riseup Labs. I knew them well but also assessed 20 different providers around the world. Riseup Labs had the knowledge, skills, and reputation that we sought from an outsourced partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs supplements technical resources to support development projects for a digital banking platform. They dedicate resources that support full-stack development using Java, React, React Native, and Spring.

How many people from the vendor's team worked with you, and what were their positions?

We work with 3 full-time developers and QA automation engineers. We also work with one part-time team leader.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Riseup Labs provides talent with great technical skills. We measure the success of every team following each sprint. We’re satisfied with the results. Every time we encounter a challenge, their team quickly finds a solution. If we aren’t satisfied with a resource’s performance, they find a satisfactory replacement.

Describe their project management style, including communication tools and timeliness.

Their team keeps their communication channels open. They’re always transparent.

What did you find most impressive or unique about this company?

Riseup Labs provides great talent at a suitable rate. They offered a lot of value based on their skills, talent, and rate. 

Are there any areas for improvement or something they could have done differently?

We all have room to grow, but I can’t think of any specific area for improvement. Anytime we encounter a challenge, we find a solution, which I expect from a provider.

BACKGROUND

Please describe your company and your position there.

Deputy Software Engineer for a digital healthcare service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals?

We hired Riseup Labs to support the development of a Custom Web.

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted 3 companies via LinkedIn and selected Riseup Labs because they made the relevant efforts to suit our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs developed a complex site and microsites meant to educate and inform the public on internet security and privacy rules. The product contains voting features, language translations, membership, and more.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 4 people from Riseup Labs:

• Product Manager
• 2 Developer
• QA Engineer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had people for the tech community, clients, and even people overseas talking about how solid the functionality was. Early in the process, we even had people commending our relationship because we didn’t have any technical problems. We were able to establish confidence in their tech skills very easily, so we could move on to do great things with the build.

Describe their project management style, including communication tools and timeliness.

They managed the entire project really tightly but not in a way that felt overly restrictive or unnecessarily process-driven. It was one of those scenarios where we knew where the project was on any given day. We understood where our sprints sat within the larger time frame. That level of professionalism was impressive. We knew what to expect going into every meeting, and it was clear that they had internal stand-ups prior to our meetings because they always seemed prepared. There was never any wasted time, and they took advantage of the Bulgarian work schedule well.

I’d also say that the communication was really fluid. It wasn’t limited to one point of contact, but rather, we could Slack anyone on the project team at large. It was clear that people could communicate with us as necessary, and there were regularly recurring structures around our budget and testing plans.

What did you find most impressive or unique about this company?

Their ability to respond quickly and intelligently without being reactionary was impressive. They remained cool-headed and confident, so there was never any hesitation about what was going to happen next. Typically, in these types of relationships, a challenge will shake the foundations of the development somewhere along the line. That never happened. When working with sensitive, global material with leaders in the industry, sometimes we had to move on certain tasks within hours. They were a decisive partner. I could call them at any time and have complex situations dealt with pretty quickly. That was one of the strongholds of our relationship.  

They brought ideas to the table that was well beyond what we were planning. That’s been recognized now by several groups. The components they added and suggested have allowed for a much grander audience for the site.

Are there any areas for improvement or something they could have done differently?

It took some time to ramp up. However, this was a complex project, so that may just be the nature of the beast. They contributed to conversations well and never oversold themselves.