TRIXMEDIA Inc

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing and a principal at Rossetti Inc. We import and wholesale medium to high-end dining room furniture.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA Inc?

We initially contracted them to perform a basic photoshoot, but ultimately hired them for a marketing-directed effort that included graphic design and web development. We worked with similar companies in the past, but only for small induvial projects. The purpose of this engagement was to transform our business from a print-based catalog to an online entity.

SOLUTION

What was the scope of their involvement?

I had the idea for a website feature that allows customers to mix and match components of a dining set through a displayed image. TRIXMEDIA Inc took the product photos and eventually spearheaded the entire project. Once we expanded their involvement, they took the initiative to design project’s wireframes. After laying out the graphic design elements, TRIXMEDIA Inc built out the necessary backend infrastructure and implemented the feature.

What is the team composition?

I worked with Hirbod (Founder & CEO, TRIXMEDIA Inc) 95% of the time. He had multiple developers on his team, but I never interacted with one directly.

How did you come to work with TRIXMEDIA Inc?

They were referred to me by a family member who’d hired them for video editing. Based on that recommendation, I had them edit my wedding video. I kept in touch with them and the relationship grew from there.

How much have you invested with them?

We likely spent $25,000–$30,000.

What is the status of this engagement?

We worked with them on several projects from 2004–2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Again, the most significant feature they developed was the digital showroom that enabled customers to view our furniture designs within a custom display. I thought all of our customers would find the feature useful and that was a miscalculation on my part. That level of customization isn’t as crucial to the wholesale consumer. However, we noticed stellar reactions from the section of our customers that grasped the concept. People that utilized the feature were highly impressed with its functionality and intuitive design.

How did TRIXMEDIA Inc perform from a project management standpoint?

I wanted a cooperative partnership and that’s what they delivered. Hirbod was always available to us and helped guide me through the process when the technical aspects were over my head. We’d have meetings to discuss development or design options and he’d work on them independently until further decision making was required. He excelled in this role. We primarily communicated through phone calls, but also used email and held in-person meetings.

What did you find most impressive about them?

Once I hired TRIXMEDIA Inc, the whole project felt like a partnership. Hirbod was more invested in each development than other companies we’ve worked with in the past. He made sure to be specific when communicating what implementations were necessary to accomplish our goals.

Are there any areas they could improve?

My main points of concern with any project are timing, communication, and cost. Hirbod succeeded in each of these areas. I can’t recall an instance where they could’ve performed better.

Do you have any advice for potential customers?

The best way to utilize their services is to let them work on a unique project. Hirbod has access to developers that can deliver innovative products.

BACKGROUND

Introduce your business and what you do there.

I was pursuing a career in music while working part-time as a copywriter for TRIXMEDIA.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA?

I wanted to launch a promotional website for my self-released album, “LifeAfterLife”, and share my story. I was low on resources and TRIXMEDIA agreed to work within my budget.

SOLUTION

What was the scope of their involvement?

Using provided graphic elements, written content, and framework requirements, TRIXMEDIA designed a professional aesthetic for the promotional website. The informational pages and galleries included the brand logo, high-resolution visuals and album imagery, and links to my various social media accounts. Their team connected the site to CD Baby and programmed a music playing feature to let visitors purchase tracks. Additionally, they created a contact function that facilitated safe communication with fans. Now, if I notice any issues or necessary changes, I reach out to TRIXMEDIA and they handle the adjustments.

What is the team composition?

I worked directly with the owner and a small off-site team in India.

How did you come to work with TRIXMEDIA?

We initially engaged through an employment ad on craigslist. I worked as their copywriter for a while before collaborating on my personal website.

How much have you invested with them?

The project was a total of about $1,000. I paid half up front, and made up for the rest in labor.

What is the status of this engagement?

We worked on the website from February 2012—August 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Visitors complimented the website’s professional and accessible design.

How did TRIXMEDIA perform from a project management standpoint?

The owner was very responsive and effectively controlled the workflow.

Any advice for potential customers?

I would recommend clients do the prep work. I planned a lot of the visual and written content prior to the engagement and that laid grounds for a smooth and timely project.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a small handbag and accessory design company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA Inc?

We needed someone to redesign our website and help us attract more visitors. We also needed the website to be mobile responsive.

SOLUTION

What was the scope of their involvement?

We consulted with Hirbod (Founder & CEO, TRIXMEDIA Inc) about branding and showed him the website design we wanted. He came up with a very nice solution that included images and image replacements. He created different sections for different collections, just like we wanted. He rejuvenated our website.

What is the team composition?

I worked with Hirbod.

How did you come to work with TRIXMEDIA Inc?

I heard about them through a mutual friend.

What is the status of this engagement?

We worked together from May 2015 until August 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Users enjoy the website, and it’s much easier for them to navigate. Traffic has increased.

How did TRIXMEDIA Inc perform from a project management standpoint?

Hirbod's project management was fantastic. He was good at communicating and meeting deadlines. We communicated over the phone.

What did you find most impressive about them?

He was knowledgeable and helpful. He was always available if we had any questions.

Do you have any advice for potential customers?

The initial meetings are very important. Be transparent and communicate what you need. He does a great job communicating what he can do.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Cyrus Artisan Rugs, a luxury rug firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA Inc?

We were looking for help with web development and digital marketing.

SOLUTION

What was the scope of their involvement?

Almost all of our web and digital presence was handled by them. They helped out with enhancing our branding, web design, and development. I realized they had a lot of knowledge about websites and the digital world. I wanted to give them the opportunity to do a website for me and, after seeing their level of dedication in the work, I expanded the scope more and more. They've done a couple of different websites for me, initially using Jira.

I showed them some sites that I liked the look and feel of, after which they made suggestions. They also advised me on SEO, social media, posting, and trying to get helpful backlinks with authoritative blogs and anything related to my industry. Finally, they took care of copywriting, new introductions, and new trends.

What is the team composition?

I worked with Hirbod (Founder & CEO, TRIXMEDIA Inc) and his team, but he was my main contact there. My team worked with his team to get a lot of the work done. I found him to be very hands on.

How did you come to work with TRIXMEDIA Inc?

I met Hirbod through my cousin before TRIXMEDIA was formed.

How much have you invested in them?

We spent $60,000–$70,000 per year.

What is the status of this engagement?

We worked together from August 2006 until June 2017. I eventually chose to go in a different direction because what I wanted, what I wanted to spend, and what he could do for me didn’t match anymore.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we started, there weren’t too many people that had really nice websites in our industry. I was part of the early stage relative to most of my peers and competitors, so I saw results because of that.

How did TRIXMEDIA Inc perform from a project management standpoint?

They performed really well. Over the years, there were many platforms and software that we used. Hirbod would input in tasks and we would get updates every day from the team in India. They're detailed and they provide updates so the client knows what work is being done, how much is being done, and the efficiency of what is being done.

What did you find most impressive about them?

They really understood my industry, which was helpful compared to other companies I have worked with. In order for a web company to really do a proper job, they have to do good research about the industry as a whole. They really delved into that, and because of that, not only were they able to help me, but also to expand into other similar industries.

They've really come a long way from day one. Hirbod started as a one-man show and for him to be where he is, I have to commend his understanding of the scope of his work.

Are there any areas they could improve?

I give them credit for everything they did, but Hirbod always thought that he understood my industry better than me, which is where we sometimes conflicted. I took his advice, and other than that, he knows his field well.

Do you have any advice for potential customers?

They've built a web-based platform that does everything, including keeping a track of inventory, that you buy into with a subscription. I didn’t sign up for it because I don’t want someone else’s platform, but if someone wants that, they're the perfect candidate. The main reason we parted ways was that I didn’t want to sign up for a subscription. I realized the only way I could ever grow was to do things in-house.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of LA Prints, a B2B commercial printer. We provide printing services for all company needs such as brochures, business cards, and catalogs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA Inc?

We wanted to establish a web presence to promote our services and show people what we did. As a result, we approached TRIXMEDIA to design a website that would help distinguish us from competitors.

SOLUTION

What was the scope of their involvement?

Initially, we talked about our customer base and overall objectives. I sent them some pictures that we wanted to use for the site, and they took a few as well. They then built the site from scratch, adding the photos, reworking the descriptions, and defining the color scheme.

What is the team composition?

I primarily worked with Hirbod (Founder and CEO, TRIXMEDIA) but I also met with another team member.

How did you come to work with TRIXMEDIA Inc?

One of my customers worked with them on web design and social media work. I checked out their work and liked it, so I started talking to them.

How much have you invested with them?

We spent $3,000.

What is the status of this engagement?

Their work lasted from March–May 2015. However, they’re still providing general maintenance and support. If I want to add anything else, I know that I can contact them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I often get new clients who found me through my website. I get compliments on my site, and it operates reliably. In terms of functionality, I could add more features, but I haven’t had the time to go through the site yet.

How did TRIXMEDIA Inc perform from a project management standpoint?

Hirbod took care of all aspects of the site and worked well. We mostly communicated through email and text.

What did you find most impressive about them?

They were proficient at their craft and really knew what they were doing. They had strong input and took the time to explain their points to me. They even convinced me of a few things, offering suggestions on how to approach a problem. Furthermore, they knew what people wanted in a website, which helped me a lot.

Do you have any advice for potential customers?

Be open with what you really want, and let them run with your ideas. If you’re open to their suggestions, they’ll show you what they can do.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager for a company that sells formal dresses and other women’s clothing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA Inc?

We wanted to improve our website and online presence.

SOLUTION

What was the scope of their involvement?

We had an old site, but we hired TRIXMEDIA to switch us to the Goozga platform, on which they created a new website. They managed data entry, social media improvements, and marketing. We integrated various social media accounts, including Facebook, Twitter, and Pinterest. TRIXMEDIA kept the site updated, posted content, did email marketing, and ran analytics.

What is the team composition?

We had one main point of contact, but I sometimes worked on problems directly with the assigned team member.

How did you come to work with TRIXMEDIA Inc?

They were a referral.

How much have you invested with them?

We spent around $100,000.

What is the status of this engagement?

We worked together from about June 2014–2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our site has had more visits, and our social media accounts have more followers. We’re getting more likes, and sales have increased because of TRIXMEDIA’s work. I’m satisfied with the results and would definitely recommend them.

How did TRIXMEDIA Inc perform from a project management standpoint?

They responded quickly and communicated well. We mainly used phone, text, and email.

What did you find most impressive about them?

TRIXMEDIA is much more dedicated than the company we had before them. They were available on weekends and holidays and solve problems quickly. They saved us time, which saved us money and improved our business.

Are there any areas they could improve?

No.

BACKGROUND

Introduce your business and what you do there.

When I hired TRIXMEDIA, I was a confidential consultant and sole provider of psychotherapy services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA?

I needed more of an online presence to boost exposure of my work as quickly as possible.

SOLUTION

What was the scope of their involvement?

After discussing my goals with TRIXMEDIA's team, they developed and executed a plan to build my website from scratch. They provided both frontend design and backend development work, using my existing logo. They also incorporated Flash features, allowing pages to fade in and out interactively.

What is the team composition?

I had one main point of contact, but others worked on my site as well.

How did you come to work with TRIXMEDIA?

A friend of mine who had worked with TRIXMEDIA previously recommended them to me.

How much have you invested with them?

I invested a little over $10,000.

What is the status of this engagement?

We started working together a few years ago around January 2015. I just closed the site around October 2017 after meeting all my goals, so I could move to Europe.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site TRIXMEDIA built helped me achieve all of my goals more quickly than I anticipated. Without the site, my business expanded by word of mouth. After the site went up, my business tripled. Clients of mine described the site as classy, slick, and easy to navigate.

How did TRIXMEDIA perform from a project management standpoint?

They were great. Despite my vague descriptions of what I wanted, they were able to create a beautiful site. They worked quickly and were accessible whenever I had any questions through email as well as in-person.

What did you find most impressive about them?

They're friendly, approachable, and very easy to work with overall.

Are there any areas they could improve?

I don't have enough experience with web development to say whether or not they could improve. All I can say is that I was very happy with the services and final product.

Do you have any advice for potential customers?

Be open to TRIXMEDIA's creative input. My original vision for my website was somewhat limited, but they were able to provide invaluable feedback to help me move in a better direction. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of a marble and granite distribution liquidation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA?

We needed a website and marketing help.

SOLUTION

What was the scope of their involvement?

TRIXMEDIA created our website and currently maintains it. We didn’t have any specific layout, so they provided various suggestions that we decided to follow. They also did some design and branding work, mostly on our homepage. They made the website mobile friendly and recommended an online registration for our auctions. Right now, they’re doing some Google AdWords work, too.

What is the team composition?

We work with TRIXMEDIA’s founder and the person who does our Google ads.

How did you come to work with TRIXMEDIA?

They were a referral.

How much have you invested with them?

We’ve spent $10,000 so far.

What is the status of this engagement?

We’ve been working together since June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The online registration form has been a big success, and the site hasn’t ever gone down since working with TRIXMEDIA. They update things when requested and keep everything running smoothly. We’re pleased with their work.

How did TRIXMEDIA perform from a project management standpoint?

They perform extremely well. They’re great at communicating and are highly responsive. We mainly talk via email, but we had a few in-person meetings at the beginning of our partnership.

What did you find most impressive about them?

They’re professionals who know the business and do great work. We worked with a similar company in the past, but TRIXMEDIA is much more advanced.

Are there any areas they could improve?

No, there’s nothing that I can think of.

Do you have any advice for future clients of theirs?

Listen to their suggestions—they know what they’re talking about.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a printing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA Inc?

We needed a partner to make our website.

SOLUTION

What was the scope of their involvement?

We told TRIXMEDIA what we wanted the site to look like, and they built it. They also helped with some IT needs, such as hosting and domain management.

What is the team composition?

My primary contact was TRIXMEDIA’s founder/creative director.

How did you come to work with TRIXMEDIA Inc?

A friend referred them.

How much have you invested with them?

We spent between $8,500–$10,000.

What is the status of this engagement?

We worked together from April–December 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TRIXMEDIA built exactly what I wanted. I was so satisfied with their work that I recommended them to a few colleagues.

How did TRIXMEDIA Inc perform from a project management standpoint?

Their service was good, and the price was fair. They finished in a timely manner with minimal problems.

What did you find most impressive about them?

I’ve worked with a few other companies before, and TRIXMEDIA did an excellent job. Everything was perfect.

Are there any areas they could improve?

No. I can’t think of anything.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a wholesale carpet company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIXMEDIA Inc?

We needed a website.

SOLUTION

What was the scope of their involvement?

We showed them websites that we liked. Based on those, they designed and developed our site, incorporating (among other features) search capabilities and building out events pages. They also taught us how to navigate through the site, as well as how to add content.

How did you come to work with TRIXMEDIA Inc?

They were referred to me by someone in our industry.

What is the status of this engagement?

We worked together from 2011 until 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

According to our customers, our updated site is easy to navigate.

How did TRIXMEDIA Inc perform from a project management standpoint?

We were satisfied with their management. We had no issues communicating either by email or phone.

What did you find most impressive about them?

They were easy to work with and very responsive.

Are there any areas they could improve?

No, not that I can think of.

Do you have any advice for potential customers?

Communicate well and give them a vision of what you want.