Ultrico

BACKGROUND

Please describe your company and position.

I am the Head of Applications of Mysafety Försäkringar AB

Describe what your company does in a single sentence.

We are a Nordic insurance company leading the market of everyday safety, offering insurance, security and identity theft prevention to individuals and companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ultrico to accomplish?

• We had a big telemarketing team in-house that required a sophisticated call-center solution – Ultrico has built a dedicated system allowing us to process close to 100 million calls in the Nordic market driving significant part of our sales.
• We needed to rapidly develop our partner business – Ultrico delivered modern APIs on top of Azure cloud to drive partner sales.
• Our existing systems required modernization and transition to Azure – we needed help with our Azure cloud architecture and rewrite of some applications.
• We had a gap in internal Azure skills that Ultrico filled in with their DevOps engineers providing the required Dev/Sec/Ops and Kubernetes services after our shift to the cloud.
• In 2022 we have started phasing out of some legacy systems and replacing them with Microsoft’s Dynamics 365 suite. Ultrico is driving the project from the fit/gap analysis to future planned deployment.

SOLUTION

How did you find Ultrico?

Referral

Why did you select Ultrico over others?

High ratings, Great culture fit, Good value for cost, Referred to me, Company values aligned, Other

What was the size of Ultrico’s team?

10-12

Describe the scope of work in detail. Please include a summary of key deliverables.

Over the years we have used Ultrico for multiple projects including custom application development, transition to Azure and implementation of Microsoft Dynamics 365. Their engineers included software developers and architects, DevOps engineers and QA engineers and Dynamics consultants. In custom application development:

• We had a big telemarketing team in-house that required a sophisticated call-center solution we were not able to find in the market – Ultrico has built a dedicated system allowing us to process close to 100mln calls in the Nordic market driving significant part of our sales. Solution consisted of both managers application with performance dashboards and quality control module and agent application with power dialing mode, advanced compliance rules and gamification for the sales force.
• We needed to rapidly develop our partner business – Ultrico delivered modern APIs on top of Azure cloud to drive partner sales, enabling that part of the business to grow significantly. On the operations side Ultrico is monitoring the components and reacts to any issues according to SLAs. To be on the competitive edge with our insurance products we asked Ultrico to build a dedicated insurance product system that allows us to innovate in the market and remain compliant at the same time. We are currently in the next phase of developing that system where Ultrico is adding dynamic product support and policy pricing engine.
• Transition to cloud: Our existing systems required modernization and transition to Azure – we needed help with our Azure cloud architecture and rewrite of some applications. We had a gap in internal Azure skills that Ultrico filled in with their DevOps engineers providing the required Dev/Sec/Ops and Kubernetes services after our shift to the cloud.
• Microsoft Dynamics 365: In 2022 we have started phasing out our legacy CRM and financial systems and replacing them with Microsoft’s Dynamics 365 suite. Ultrico is driving the project from the fit/gap analysis, solution design, development, and testing until the planned deployment in the near future. They have provided detailed knowledge of the benefits and deficiencies of the Dynamics 365 platform helping the Stakeholders understand changes in the way of working which has driven a very high trust and engagement in the project.
• We have also asked Ultrico to deliver an insurance data model on top of Dynamics 365 that we were not able to acquire from any other vendor, that could support our business now and in the future – the delivery was received extremely well by all Stakeholders in the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We were rapidly able to pivot the business multiple times and try out new ideas thanks to Ultrico’s capacity to swiftly adapt to changing requirements. This level of agility enables us to stay ahead of the market.
• Quality mindset that Ultrico shows in each engagement allows us to avoid a lot of unplanned work and focus on the revenue generating part of our business.
• They way their staff is selected, both based on technical excellence but also soft skills, makes it easy to run projects with full trust and drive adoption of IT initiatives. They blend well with our company culture making communication smooth and effective – this contributes to the success of the projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ultrico is extremely responsive when it comes to our needs and was able to adapt rapidly to changes in requirements and timelines. What makes them stand out is that their team takes the effort to have a good understanding of the business we do, they never just follow but can proactively present options and suggest the best solution both short and long term.

All consultants working on our project are available to us at any time and participate in daily stand-ups facilitated by our staff, so we always have an accurate picture of progress and can effectively respond to any impediments. The experience is as if the team was internal rather than outsourced.

What was your primary form of communication with Ultrico?

In-Person Meeting, Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Our relationship with Ultrico has truly been more partner based than transactional and it shows they deeply care about our business and long-term cooperation. What clearly stands out is the transparency at every step which allowed us to build high levels of trust between us.

They can retain highly skilled engineers dedicated to our project which further makes the team feel like part of our company. On top of that is shows the top-level management at Ultrico cares about the development of our business and is both involved and available to us at any time.

Are there any areas for improvement or something Ultrico could have done differently?

Sometimes, because Ultrico is not a huge consulting company, they can’t provide new resources right away but it’s usually worth the wait because of the quality of new consultants.