W3care Technologies

BACKGROUND

Please describe your company and your position there.

I'm the Marketing Director and Project Manager for all thing digital.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire W3care Technologies Pvt. Ltd., and what were your goals?

Our website was converted in 2012 to a highly customized Expression Engine site using Brilliant Retail. It was a successful and stable combination until our business outgrew it and we needed to adjust to Google SEO demands. On the recommendation of Expression Engine staff, we hired a company by the name of Foster Made to bring us up to date.

Not only did they take about a year and a half longer than quoted, but they launched the site half complete. With daily "fires" and a constant need to fix something that broke in the launch, their lack of structure and effective project management became quickly apparent.

Rather than stick it out and deliver a completed and functioning website, they recommended we find someone else to work with.

SOLUTION

How did you select W3care Technologies Pvt. Ltd., and what were the deciding factors?

With sales declining and customers turning to our competitors for a secure web experience, we took the recommendation and started a partnership with w3Care.

Their attention, care and weekly meetings with the developers brought the necessary confidence we needed to not trash the botched upgrade and start from scratch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At this time our needs were expansive, tasks were half completed, necessary functions were gone, and someone were purged the old site so we couldn't even reference existing features.

I will not go into specifics of scope, but the perseverance and determination to make our website successful was clear on every call and from every teammember.

How many people from the w3care Technologies Pvt. Ltd. team worked with you, and what were their positions?

There were an unfortunate number of circumstances that caused us to see a rotation in lead developers, but our Project Manager, Sonu, stuck with our account the whole time.

The vast scope of errors and incomplete items left by Foster Made was astounding, and w3Care didn't hesitate to bring on additional team members to support extra hours and to address SEO when the time came.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team worked very hard to meet our needs and to clean up the chaos left by the previous development company.

Describe their project management style, including communication tools and timeliness.

There is a big-time difference, and w3Care made the decision to schedule meetings on our business day. The dedication to customer care and quality of organization was such a stark contrast to the lack of care we experienced from the US Based developer we had been working wth.

What did you find most impressive or unique about this company?

w3Care is truly customer-oriented. Their whole team is kind, respectful, and engaged. Our team calls were enjoyable and I look forward to catching up each week.

Are there any areas for improvement or something they could have done differently?

We struggled with language barriers, but again, the highly organized nature of the project manager overcame most of the miscommunication.

BACKGROUND

Please describe your company and your position there.

I am the founder at ITyogi which deals in IT consultation services alongwith Ideation, Creation, Solutioning, Operations and Project Administration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire W3care Technologies Pvt. Ltd., and what were your goals?

We needed a robust dispatch management system for the healthcare industry. We were looking for a partner who could be associated with us for a long term since this project is to be developed in phases. We are done with two phases and will now be starting off with the next one soon.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a referral and considered them alongwith 2 other vendors. Because first two phases were to be done on such a high priority, we needed someone who can not only deliver quickly but also with quality.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

W3care designed and developed a web based system using Laravel, NodeJS, Socket, MySQL and for android App: Native Android (Java) Key features included: Realtime Tracking of Dispatchers Single Dashboard to View location of all Dispatchers Web - Based Control Panel Multiple Dispatch Centers Dual Tracking with GPS and QR Code Scanning Mobile App For Dispatchers Multiple Missions Management

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people in the core team. However, more people were added on the fly to ensure timely and the successful delivery. team comprised of designers, developers, project manager, tester and a business analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch exactly as per the laid out schedule which was the greatest achievement.

Describe their project management style, including communication tools and timeliness.

The project management was great. They regularly met deadlines. In case there were any delays, they were informed in advance with valid reasons. We communicated through their in-house project management tool and skype.

What did you find most impressive or unique about this company?

We had direct access to the entire team, even the QAs, which made it easier to communicate all through the project lifecycle.

Are there any areas for improvement or something they could have done differently?

While the quality was great, we have suggested them to be little flexible with the scope at times, as it is not always possible to document everything in one go. They have taken the feedback very positively and are already working on it internally.

BACKGROUND

Introduce your business and what you do there.

Resources Valley is an IT recruitment consultancy. I’m a project manager there.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with W3care Technologies Pvt. Ltd.?

We went to them to develop our company website.

SOLUTION

What was the scope of their involvement?

W3care Technologies is developing our site. It’s based on a theme, which they’re customizing according to our requirements. When the development is completed, the team will work on our SEO and promotion efforts.

What is the team composition?

There are 8–10 people from W3care working on our project.

How did you come to work with W3care Technologies Pvt. Ltd.?

We found them after looking for IT companies in Jaipur, India. 

What is the status of this engagement?

We started working with W3care more than a year ago, and the collaboration is ongoing

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with their work so far.

How did W3care Technologies Pvt. Ltd. perform from a project management standpoint?

They deliver on time, and the communication between our teams is very good. We have phone and video calls, and we also use email. To manage the project, we’re using a collaboration software from W3care Technologies' side.

What did you find most impressive about them?

They respond on time, and they have good communication and problem-solving skills. W3care Technologies provides excellent service.

Are there any areas they could improve?

Based on my experience, there’s nothing.

Do you have any advice for future clients of theirs?

W3care Technologies does what you ask.

BACKGROUND

Introduce your business and what you do there.

I run a company called One Million by One Million, which is a global virtual accelerator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with W3care Technologies Pvt Ltd?

We wanted a vendor to manage our cloud services, update our website, and do other technical work.

SOLUTION

What was the scope of their involvement?

They took over our website, implementing improvements and providing ongoing maintenance. They manage our CRM through Zoho and use Unbounce for landing page optimization. 

What is the team composition?

I’m not sure exactly how many people are working on the project because we hire them for a fixed-price rather than paying per developer. They move people in and out based on project needs. However, I met some of the team in person when I was visiting Jaipur recently. 

How did you come to work with W3care Technologies Pvt Ltd?

I found them on Upwork. I wanted to work with another Indian company and they seemed like a good fit based on our needs. 

What is the status of this engagement?

We began working with them in late 2011, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything in our business happens online, so if our website is down, our whole company is too. They understand that and work to make sure everything is running smoothly. If there's ever a problem, they're quick to address it. 

How did W3care Technologies Pvt Ltd perform from a project management standpoint?

We communicate mostly via email since our internal team all works remotely as well. The communication is fluid and our relationship is well-established at this point. 

They’re good at assigned the right people to the project based on what tasks need to be completed. For example, one of our main points of contact is a developer, our internal team communicates with him, but he doesn’t speak English. If there is a situation that requires more third-party communication, they’ll bring on someone else who is fluent in English. 

What did you find most impressive about them?

They’re reliable and consistent. 

Are there any areas they could improve?

No, we’re happy with their work. 

Do you have any advice for future clients of theirs?

It can be challenging to manage an offshore relationship. You have to be clear with expectations and goals to have a successful engagement. This is true regardless of what offshore vendor you hire.

BACKGROUND

Introduce your business and what you do there.

Jaipur Photographers’ Club is a nonprofit photographers’ club. We organize photography contests, exhibitions, and workshops.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with W3care Technologies Pvt. Ltd.?

I wanted my website to run more smoothly, so I started looking for someone who could do things in one go. By doing this, I wouldn’t have to follow up with them all the time.

SOLUTION

What was the scope of their involvement?

W3care Technologies Pvt. Ltd. designed and developed my website. I’m not too tech-savvy, but they clearly mentioned the technologies they were using in the documentation they gave me.

What is the team composition?

I had a single point of contact and didn’t have to follow up with anyone else.

How did you come to work with W3care Technologies Pvt. Ltd.?

I knew their reputation and the kind of work they did from my business network organization. Thus, we had an informal meeting and talked about what kind of work they did and what offer they had. Because of this, I chose them.  

How much have you invested with them?

We invested around $5,000.

What is the status of this engagement?

We started working with W3care Technologies Pvt. Ltd. in May or June 2019, and the website was launched in November of that year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gotten good feedback from visitors. The website is running very smoothly and the navigation is easy. Previously, it was quite cumbersome for our visitors to utilize the site.

How did W3care Technologies Pvt. Ltd. perform from a project management standpoint?

They’re right on. The moment I shoot them an email about a problem, bug, or another issue, they’re prompt in answering. They let me know if they’re away or if there’s an upcoming holiday at least seven days prior, and they provide me a backup plan. I’m very satisfied with the project management.

What did you find most impressive about them?

They listened carefully to my requirements and gave me everything in writing, including the timeline for when everything would be done. In addition, they gave me daily updates for the work. If something wasn’t done, they gave me a reason for it.

Are there any areas they could improve?

I don’t think so. Once the document was set, they took care of the requirements. If I asked them for something else after that, that would’ve been a different thing. There wasn’t a single problem with W3care Technologies Pvt. Ltd.

Do you have any advice for future clients of theirs?

I’d highly recommend them. They follow global standards, act very professionally, and work systematically.

BACKGROUND

Please describe your company and your position there.

Our blog built on ExpressionEngine is one of the most popular websites in Croatia. On our blog and in our newsletter we cover topics such as holistic healing, body detox, healthy nutrition, aromatherapy, Ayurveda. Our blog has more than 1.000.000 monthly visitors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire W3care Technologies Pvt. Ltd.?

We had a challenge of spambots sending too many spam messages via our contact forms and comment forms. We needed to fix this issue. Also, we redesigned our homepage to look more modern and usable. We removed multiple sliders and added on a big banner with the overlayed text.

What were your goals for this project?

The goal was to improve user experience on our website, as well as the safety of our website.

SOLUTION

How did you select this vendor?

Our partners recommended us W3Care.

Describe the project and the services they provided in detail.

W3Care very fast and efficiently added captcha to all of the forms on our website. They implemented the big banner which replaced multiple widgets with latest articles on our homepage.

What was the team composition?

W3Care team is quite big, but I usually work with 2-3 people. They have a smaller team dedicated specifically for ExpressionEngine, which is quite fast and efficient.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We stopped receiving multiple spam comments, which was a great relief for us and our users. The homepage looks much user-friendly now as well.

How was project management arranged and how effective was it?

I was assigned one expert to work with me. Abhi solved all of the tasks very expertly, she communicated with me on a daily basis via skype.

What did you find most impressive about this company?

Their speed, efficiency, quality, and friendliness were impressive.

Are there any areas for improvement?

I did not find any

BACKGROUND

Please describe your company and your position there.

We are a small information technologies company with an emphasis on web hosting and development. I am a newer developer and administrative assistant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire W3care Technologies Pvt. Ltd.?

We needed a page with a custom layout for videos to feed to from YouTube. The page held multiple channels that updates automatically as videos are added to the channel on YouTube.

What were your goals for this project?

To have a clean, inviting page for our customers to visit and watch the video content we are providing, while consolidating our workflow by only having to add the videos in one place.

SOLUTION

How did you select this vendor?

We have used them before and found them through UpWork.

Describe the project and the services they provided in detail.

They custom coded a layout for our video feeds from our YouTube channels.

What was the team composition?

There were 2 people from our team working with and relaying the information to one member of the W3care team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This particular project was important to us to save us time. Having our videos filter in from YouTube, rather than having to individually add each video to the site is a tremendous time saver.

How was project management arranged and how effective was it?

This was a quick project. We relayed what we needed and communication was simple, easy, and the results were delivered quickly.

What did you find most impressive about this company?

They were quick to complete the requested projects. 

Are there any areas for improvement?

There is little room for improvement. We are very happy with the outcome.

BACKGROUND

Please describe your company and position.

I am the Mentor of Magnificent Hospitality & Tours

Describe what your company does in a single sentence.

Magnificent is a Experiential tourism enterprise, dedicated to showcase the unique natural and rich cultural heritage that the magnificent India has to offer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies to accomplish?

• As pioneers in experiential travel, our mission at Magnificent is twofold. We embrace the enduring principles of the Hospitality and Travel industry while harnessing our creative spirit to craft personalized travel plans for our cherished clients across the globe. Our aim is to make your travel and stay an experience that's safe, comfortable, and unforgettable. We see ourselves not just as travel planners, but as artisans, meticulously shaping each journey to exceed your expectations.

SOLUTION

How did you find W3care Technologies?

Referral

Why did you select W3care Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from W3care Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included the complete web develoment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All the main modeules like Destination, Holiday Ideas, Scheduled Departures, Recomended Tours, Blogs etc. were completed with professionalism.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was courteous, prompt and professional in their approach and execution.

What was your primary form of communication with W3care Technologies?

In-Person Meeting

What did you find most impressive or unique about this company?

The company is respects work ethics.

Are there any areas for improvement or something W3care Technologies could have done differently?

I am satisfied and have no suggestions or ponts to raise here.

BACKGROUND

Please describe your company and position.

I am the Group Marketing Manager of Boxfusion Consulting

Describe what your company does in a single sentence.

CRM Solutions 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies to accomplish?

• Upgrade Craft CMS

SOLUTION

How did you find W3care Technologies?

Online Search

Why did you select W3care Technologies over others?

• High ratings
• Vendor Website

How many teammates from W3care Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrade our Craft CMS to the latest version

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliver upgrade in time, within budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was thorough in understanding our requirements, set a realistic timeline, and delivered within a reasonable budget.

What was your primary form of communication with W3care Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

They were highly responsive to feedback and easy to collaborate with, giving us the time needed to refine everything properly. 

Are there any areas for improvement or something W3care Technologies could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the director of Meta Enterprises Private Limited, a consulting firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W3care Technologies Pvt. Ltd. to accomplish for Meta Enterprises Private Limited?

We hired W3care Technologies Pvt. Ltd. to build three websites.

SOLUTION

What was the scope of their involvement?

W3care Technologies Pvt. Ltd. built our websites and chatbot from scratch and provided maintenance. The team handled everything, including the e-commerce functionality.

What is the team composition?

We worked with two teammates from W3care Technologies Pvt. Ltd.

How did you come to work with W3care Technologies Pvt. Ltd.?

We found them through a referral. We chose them over other options because of their competitive pricing, good communication, and strong reference.

How much have you invested with them?

The investment was confidential.

What is the status of this engagement?

We worked together from November 2012–March 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The websites were functional as per our specifications. We also saw an increase in website traffic through our D2C e-commerce sales.

How did W3care Technologies Pvt. Ltd. perform from a project management standpoint?

W3care Technologies Pvt. Ltd. delivered on time. We communicated through in-person and virtual meetings.

What did you find most impressive about them?

We were impressed with their pricing, prompt communication, and how well they communicated the project timelines.

Are there any areas they could improve?

No, there weren’t any.