YOONG

BACKGROUND

Introduce your business and what you do there.

I’m a business analyst. We provide accessible, innovative treatments for mental and neurological health, aiming to make advanced care widely available.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with YOONG?

We needed YOONG to build software and operational platforms for our business.

SOLUTION

What was the scope of their involvement?

YOONG partnered with us as the technology development partner to design, build, and scale a B2B healthcare operating platform that connects healthcare providers, laboratories, and insurance partners through a unified digital infrastructure. Our team supported the project across the full product development lifecycle, from architecture design to platform deployment and ongoing optimization. YOONG delivered the following services:YOONG delivered several core modules as part of the B2B healthcare operating platform to support collaboration between healthcare providers, laboratories, and insurance partners. The team developed a partner and provider management module that enables organizations to onboard partners, manage profiles, and control user access. A healthcare service workflow system was built to manage diagnostic requests, route orders to laboratories, and track service status across the entire lifecycle.YOONG also implemented a patient data and record management module that securely stores patient profiles, medical records, and lab results while ensuring proper access control. An integration and API layer was developed to connect the platform with external systems such as electronic health records (EHR), laboratory systems, and insurance services.In addition, the team built a billing and claims management module to support insurance verification, claims submission, and billing workflows. YOONG also delivered an analytics and operations dashboard that provides real-time visibility into service activity, partner performance, and financial reporting.Finally, an administration portal was implemented to manage platform users, organizations, service configurations, and system monitoring. Together, these modules form a centralized platform that helps healthcare organizations streamline operations and collaborate more efficiently.

What is the team composition?

We worked with 15–20 teammates from YOONG.

How did you come to work with YOONG?

We found them through a referral. YOONG’s pricing fit our budget, and they offered good value for the cost. Additionally, their company values aligned with ours.

What is the status of this engagement?

We worked together from February 2021–February 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Service processing time for diagnostic requests and lab coordination was reduced by 30%–40% through automated workflows. Insurance verification and claims processing time decreased from several days to around 24–48 hours. The platform successfully onboarded multiple healthcare providers and laboratories, creating a connected B2B network.Moreover, the administrative workload for healthcare staff was significantly reduced due to digital workflows and centralized data management. Real-time analytics dashboards improved operational visibility and decision-making for the platform. The platform onboarded 50+ healthcare providers, including clinics and specialty medical centers. Over 20 diagnostic laboratories were integrated into the partner network through the platform.The system processed 10,000+ healthcare service transactions per month, including diagnostic requests and service orders. The platform supported multiple concurrent organizations, enabling cross-provider collaboration within a single ecosystem. We received good reviews and helped patients save much time in the process. The average service waiting time decreased by around 25%–30%.The platform enabled same-day appointment confirmation for many services, compared to previous manual scheduling processes that could take 1–2 days.

How did YOONG perform from a project management standpoint?

YOONG delivered on time and met our requirements. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

YOONG had a great framework, good leadership, and clear communication.

Are there any areas they could improve?

We needed one week to hire the team, but YOONG took two weeks.