Application Management & Support
PHP
Unspecified
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"They're capable and nice to work with."

Nov 3, 2025

Founder, Triple Orbits Technology

Andy Roach

Information technology
Austin, Texas
1-10 Employees
Online Review
Verified

Zertain provides tech support for an IT company. The team's tasks include development, cybersecurity, and QA using PHP, WordPress, and Microsoft Power BI services. They've implemented an SSO solution.

Thanks to Zertain's work, the client has had successful product launches, and their ongoing support service-level agreements have been surpassed. The team excels in project management and communicates via virtual meetings, emails, and messages. Their availability and willingness to help stand out.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an IT consulting company. We provide practical guidance and support to help businesses make informed technology decisions for growth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zertain?

We needed support in various categories, including low-code development, Power BI support, QA, and pen testing/security audit.

SOLUTION

What was the scope of their involvement?

Zertain is a utility player for us, providing amazing support in many tech categories, including development, security, and QA. In development, they’ve provided PHP, WordPress, and Power BI services. In security, they’ve implemented an SSO solution and done pen tests for us. In QA, we have an ongoing retainer with them to provide QA across WordPress sites.

What is the team composition?

We work with 2–5 teammates from Zertain.

How did you come to work with Zertain?

They were referred to me. We chose them because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had successful launches of products developed by Zertain. The ongoing support SLAs have been met and surpassed.

How did Zertain perform from a project management standpoint?

Their project management is very good. We communicate via virtual meetings, email, and messaging apps.

What did you find most impressive about them?

They’re always available and ready to help in a variety of different ways. They’re capable and nice to work with.

Are there any areas they could improve?

No, they’ve been responsive right from the start.

RATINGS

5.0

Custom Software Development Low/No Code Development
$50,000 to $199,999
July 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were very impressed!"

Nov 18, 2025

Mngr Nat'l Biz Dev Optimization, St John of God Healthcare

Nicola Kavanagh

Other industries
Australia
10,001+ Employees
Online Review
Verified

Zertain has developed an MVP for a healthcare provider. The team has built an event management system and a CRM using the Creatio platform. They've also integrated the CRM with the client's WebPAS system.

Zertain has delivered the project successfully, helping the client improve efficiency and automate event management. The team has been very responsive, going above and beyond to ensure the client is satisfied with the product. They've also impressed the client with their quick turnaround.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Manager National Business Development Optimisation of St John of God Health Care

Describe what your company does in a single sentence.

Not-for-profit private heath care provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zertain to accomplish?

Build MVP Event Management and CRM using Creatio platform
CRM integration with our current WebPAS system
Phase 2 - develop onboarding and recruitment workflows

SOLUTION

How did you find Zertain?

Referral

Why did you select Zertain over others?

High ratings
Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from Zertain were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To deliver a Customer Relationship Management (CRM) software system (customised cloud based VMO and GP relationship management system
The CRM system will replace VMO and GP engagement activities which were previously contained within Salesforce and a multitude of event management systems, spreadsheets and other processes which are currently manually undertaken
Implementing a CRM will drive long-term efficiencies, enhance stakeholder engagement, and support future hospital growth

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improve efficiency and possible data loss by replacing manual stakeholder contact management with a CRM
Automate event management to free up resources and remove reliance on unsupported platforms
Store relationship data and corporate intelligence in a centralised system to mitigate risk when caregivers leave SJGHC
Deliver coordinated targeted, structured, measured and data driven GP engagement (replacing ad-hoc manual efforts)
Implement structured data driven VMO recruitment processes to assist in future hospital growth and positive onboarding experiences

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zertain were very responsive with any issues and queries we had at all stages of the project, they delivered everything that was promised and went over and above to ensure we were satisfied with the product which was complex and required more effort on their behalf. There was never an answer 'no', everything was possible and they achieved a lot in a short period of time,

What was your primary form of communication with Zertain?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

Great communication, always willing to help and couldn’t do enough to make sure we were satisfied with the product at each stage.

Having access to developers to ask questions and request changes has been fantastic. The quick turn around has also been a stand out!

Are there any areas for improvement or something Zertain could have done differently?

No, I cant think of anything, we were very impressed!

RATINGS

5.0

Zertain

automate.integrate.manage

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