Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$10,000+< $25 / hr250 - 999Nairobi, Kenya
Services provided
Techno Brain BPO-ITES is a call center company. They are in Nairobi, Kenya and have midsize team. They specialize in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
See all 1 projectsSaivion India: Data Entry Outsourcing Services Company provides data entry, catalog management, and image editing services. Reviews highlight their meticulous attention to detail, efficient project management, and significant impact on operational efficiency and sales growth. Clients appreciate their client-centric approach and reliable communication, noting minor areas for improvement in scalability and reporting tools.
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$5,000+< $25 / hr50 - 249București, Romania
Services provided
World Performance Group Srl is a call center company. They were established in 2012 and provide Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49T'bilisi, Georgia
Services provided
InexCONTACT is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing and are headquartered in T'bilisi, Georgia.
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$1,000+< $25 / hr10 - 49Orlando, FL
Services provided
Synergy BPO is a Customer Service Outsourcing company. Located in Orlando, Florida, their small team offers Customer Service Outsourcing and Back Office Outsourcing. The company was founded in 2020.
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Undisclosed< $25 / hr10 - 49
Services provided
Impetus Solutions Limited is a St Elizabeth, Jamaica-based phone answering service. Launched in 2022, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Founded in 2020, Gain Bargain Support is a call center. The small team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Pasig, Philippines
Services provided
GlobalSky Call Center is a call center. Headquartered in Pasig, Philippines and Las Vegas, Nevada, the team offers Call Center Services and Customer Service Outsourcing.
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$5,000+$50 - $99 / hr50 - 249Karachi, Pakistan
Services provided
Business Consulting company Karachi-Fumigation provides Business Consulting and Financial Advising & Planning. They were founded in 2010.
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$100,000+$25 - $49 / hr10 - 49CAIRO, Egypt
Services provided
See all 1 projectsSecond Step specializes in recruitment services, particularly in challenging markets like Egypt and Iraq. The reviews highlight their exceptional ability to deliver tailored recruitment strategies, demonstrating a deep understanding of client needs and market demands. The company is praised for its meticulous approach, timely delivery, and strong alignment with client values, leading to high satisfaction and successful outcomes.
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$10,000+$50 - $99 / hr10 - 49Aurangabad, India
Services provided
Small Other Design company 3D Power, is located in Aurangabad, India. The team provides Other Design and Interior Design.
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$1,000+< $25 / hr2 - 9Andover, England
Services provided
Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Tijuana, Mexico
Services provided
1Click Contact Center is a telephone answering service. They are in Tijuana, Mexico and Tijuana, Mexico, and their services include Call Center Services and Customer Service Outsourcing.
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$100,000+< $25 / hr50 - 249Santo Domingo, Dominican Republic
Services provided
Communicate to Connect C2C, a Customer Service Outsourcing company, focus on Customer Service Outsourcing and Call Center Services. They were established in 2017.
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$1,000+< $25 / hr250 - 999Laguna Beach, CA
Services provided
See all 1 projectsTeam4eCom provides Amazon vendor central management services, including inventory management and product listing optimization. Overall feedback indicates they deliver timely and effective solutions, significantly reducing overselling and enhancing product visibility. Clients appreciate their proactive communication and dedication to understanding business challenges, ensuring a collaborative and successful partnership.
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$1,000+$25 - $49 / hr10 - 49Austin, TX
Services provided
Established in 1948, Hastings Humans is a telephone answering service. The firm provides Call Center Services and Customer Service Outsourcing.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Brazil Call Center & Latin America Call Center - BrazilDesk is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are in Petrópolis, Brazil.
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$1,000+$25 - $49 / hr50 - 249Wheelers Hill, Australia
Services provided
In Wheelers Hill, Australia, 24x7 Direct is an answering service. They provide Call Center Services and Sales Outsourcing.
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$10,000+Undisclosed50 - 249Kingston, Canada
Services provided
Located in Kingston, Canada, Alliance Answer is a midsize answering service. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Alpharetta, GA
Services provided
CALLAWAY SECURITY - ALPHARETTA & ATLANTA GA is an IT managed services company. Based in Alpharetta, Georgia, the company provides IT managed services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Pinole, CA
Services provided
California House Cleanings is an Other Marketing company in Pinole, California. They provide Other Marketing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Synergy Business Solution, a call center company, is in Dhaka, Bangladesh. They focus on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999T'bilisi, Georgia
Services provided
Clark Staff is a large St. Petersburg, Florida-based Architectural Design company. Their services include Architectural Design and other IT consulting and SI.
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UndisclosedUndisclosed1,000 - 9,999Chennai, India
Services provided
Quintessence Business Solution and Services is a Coppell, Texas-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing and were launched in
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$5,000+< $25 / hr2 - 9Ahmedabad, India
Services provided
In Ahmedabad, India, Samsolutionpoint is a SEO company. They focus on Search Engine Optimization and Direct Marketing.
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$1,000+$100 - $149 / hrFreelancerJohnson City, TN
Services provided
Trimen Computer Systems, LLC is a small IT managed services company located in Johnson City, Tennessee. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Phoenixville, PA
Services provided
ACE Tech Group is a cloud consulting & SI company. The Phoenixville, Pennsylvania-based company provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed250 - 999Amory, MS
Services provided
SSR TECHVISION, a Back Office Outsourcing company, was launched in 2015. Headquartered in Amory, Mississippi, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Reston, VA
Services provided
Hms USA Medical billing company is a small Business Consulting company launched in 2019. Their team focuses on Business Consulting and Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249Kolkata, India
Services provided
See all 1 projectsLogica Infotech Services Pvt. Ltd. specializes in Medical Billing, Coding, and Insurance Indexing. Reviews highlight their quality work delivered within specified timelines and emphasize their professionalism and strong client relationships. However, recommendations suggest expanding service availability to the US time zone to attract more clients.
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$1,000+< $25 / hr50 - 249Mandaluyong, Philippines
Services provided
Axiem Corp., a Finance & Accounting Outsourcing (FAO) company, was established in 2013. They offers Finance & Accounting Outsourcing (FAO) and Sales Outsourcing.
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$50,000+$50 - $99 / hr50 - 249Springfield, MA
Services provided
Nurse Staffing Agency is a Business Consulting company established in 2016. Their team specializes in Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Prima Properties Buying & Selling Company is a Business Consulting company launched in 2014. Their services include Business Consulting and Commercial Brokerage Services.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Allied International Security Guards Company is a Business Consulting company. The team provides Business Consulting and Back Office Outsourcing and is headquartered in Los Angeles, California.
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$1,000+< $25 / hr50 - 249Las Vegas, NV
Services provided
Global Services BPO is a Las Vegas, Nevada-based phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
IT strategy consulting company CSoft Europe is headquartered in Sofia, Bulgaria. The team focuses on IT strategy consulting and IT staff augmentation.
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$1,000+$25 - $49 / hr50 - 249Kochi, India
Services provided
Vafion, a Customer Service Outsourcing company, is based in Kochi, India. Established in 2014, the team focuses on Customer Service Outsourcing and Custom Software Development.
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UndisclosedUndisclosed50 - 249Lowestoft , England
Services provided
Established in 2016, Pocket Receptionist is a midsize Lowestoft , England-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hrFreelancerChicago, IL
Services provided
Launched in 2018, MLP Business Support Services LLC is a Back Office Outsourcing company. The small team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Prishtina, Kosovo
Services provided
AnchorzUp, an user experience company, is based in Prishtina, Kosovo. The team specializes in UX/UI Design and Web Development.
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UndisclosedUndisclosed50 - 249Duluth, GA
Services provided
In Duluth, Georgia, Leadsprospex is a midsize Business Consulting company. The team specializes in Business Consulting and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Chennai, India
Services provided
Established in 2021, MEG WORLD TECHNOLOGIES is a Back Office Outsourcing company. Their team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Sahibzada Ajit Singh Nagar, India
Services provided
Sneha IT Solution - Laptop repair company is an other IT consulting and SI company. Established in 2002, their team specializes in other IT consulting and SI and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Rajshahi, Bangladesh
Services provided
Maple BPO, a Back Office Outsourcing company, is located in Rajshahi, Bangladesh. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$50,000+< $25 / hr1,000 - 9,999Riyadh, Saudi Arabia
Services provided
Excellent Solutions is a large call center company headquartered in Riyadh, Saudi Arabia. Their services include Call Center Services and HR Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Back Office Outsourcing company Real Orange Accounting specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO). They were established in 2022.
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$1,000+$25 - $49 / hr2 - 9Kolkata, India
Services provided
Headquartered in Kolkata, India, SoftPointZone Infotech Pvt Ltd is an e-commerce development firm. They focus on E-Commerce Development and Web Development.
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$1,000+< $25 / hr250 - 999Dumaguete, Philippines
Services provided
Sophi Outsourcing is a call center. The team focuses on Call Center Services and Back Office Outsourcing and is based in Dumaguete, Philippines and Cebu City, Philippines.
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$1,000+< $25 / hr10 - 49Balsall Common, England
Services provided
Live IT Support is a Balsall Common, England-based IT managed services company. They offer IT managed services and Customer Service Outsourcing and were established in 2016.
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UndisclosedUndisclosed10 - 49
Services provided
Call center company REACH 3C is in Dubai, United Arab Emirates. Established in 1999, the team provides Call Center Services and Customer Service Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?