Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$1,000+< $25 / hr10,000+Cincinnati, OH
Services provided
See all 1 projectsConvergys provides customer service assistance and aims to increase sales for e-commerce businesses. Across the reviews, clients highlight their excellent project management, timely delivery, and ability to meet diverse needs. Convergys is frequently praised for its high ratings and proximity to clients' geographic locations.
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$1,000+< $25 / hr50 - 249
Services provided
See all 1 projectsGeneCTech provides Customer Support Outsourcing services, including maintaining high customer experience standards and improving process flows. Reviews highlight their efficiency, adherence to deadlines, and significant improvements in CSAT, NPS, and FCR. Clients appreciate GeneCTech's responsible approach and alignment with their business values, making them a reliable partner in Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
Services provided
See all 1 projectsAt Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
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$1,000+< $25 / hr10,000+Kingston, Jamaica
Services provided
Startek is an answering service. The Kingston, Jamaica-based team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Coimbatore, India
Services provided
Seyyone is a Back Office Outsourcing company established in 1999. The team focuses on Back Office Outsourcing and Transcription.
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$1,000+< $25 / hr1,000 - 9,999Watertown, MA
Services provided
AthenaHealth is a Back Office Outsourcing company established in 1997. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249San Diego, CA
Services provided
ChatOutsource, a midsize Customer Service Outsourcing company, is in San Diego, California. The team offers Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Borough Green, England
Services provided
Customer Service Outsourcing company Clearanswer specializes in Customer Service Outsourcing and Call Center Services. They are based in Borough Green, England.
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$1,000+< $25 / hr10,000+Milton Keynes, England
Services provided
Konecta, a Back Office Outsourcing company, offers Back Office Outsourcing and Call Center Services. The agency is headquartered in Milton Keynes, England.
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$1,000+< $25 / hr50 - 249Sutton Coldfield, England
Services provided
MPL Contact is a Customer Service Outsourcing company founded in 1994. The team specializes in Customer Service Outsourcing and Call Center Services and is based in Sutton Coldfield, England.
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$1,000+< $25 / hr1,000 - 9,999
Services provided
CCA International, a call center, was founded in 1994. The firm focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Toronto, Canada
Services provided
Launched in 2013, Millenium1 Solutions is an IT managed services company. The company focuses on IT managed services and Call Center Services, and is large.
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$1,000+< $25 / hr1,000 - 9,999Laval, Canada
Services provided
Nordia is a telephone answering service based in Laval, Canada. Launched in 1999, the team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Montreal, Canada
Services provided
Gexel Telecom is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Back Office Outsourcing and were launched in 1998.
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$1,000+< $25 / hr250 - 999Toronto, Canada
Services provided
Innovative Vision is a midsize Customer Service Outsourcing company. Launched in 2002, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249University Park, IL
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Launched in 1993, Insuresoft is a midsize University Park, Illinois-based Customer Service Outsourcing company. Their team offers Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
HighPower is a midsize Customer Service Outsourcing company. Founded in 2015, the team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Miami Lakes, FL
Services provided
Founded in 1997, Inktel Contact Center Solutions is a Customer Service Outsourcing company. Their team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Dallas, TX
Services provided
Working Solutions is a Customer Service Outsourcing company. Located in Dallas, Texas, the agency offers Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Bloomington, MN
Services provided
Customer Elation, a midsize phone answering service, is located in Bloomington, Minnesota and Sioux Falls, South Dakota. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Hopkins, MN
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In Hopkins, Minnesota, PerformTel is an answering service and Customer Service Outsourcing company. Founded in 2009, the team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Happy Valley, OR
Services provided
Securus Contact Systems is a phone answering service. Launched in 2012, the firm is in Happy Valley, Oregon. Their services include Call Center Services and Sales Outsourcing.
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$100,000+< $25 / hr1,000 - 9,999Sioux Falls, SD
Services provided
Five Star Solutions is an answering service in Sioux Falls, South Dakota and Guatemala City, Guatemala. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Ostrava, Czech Republic
Services provided
OKIN BPS is a Back Office Outsourcing company. In Ostrava, Czech Republic, the agency specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Budapest, Hungary
Services provided
Interswitch Ltd is a Customer Service Outsourcing company. They are in Budapest, Hungary and have small team. They provide Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Cebu City, Philippines
Services provided
Tele-net Corporation is a Shinjuku City, Japan-based phone answering service and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Lane Cove West, Australia
Services provided
Your Phones Covered is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Call Center Services and are in Lane Cove West, Australia.
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$1,000+$25 - $49 / hr10,000+Englewood, CO
Services provided
TTEC is a phone answering service and Customer Service Outsourcing company founded in 1982. Their team provides Call Center Services and Customer Service Outsourcing.
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$5,000+$100 - $149 / hr1,000 - 9,999Suzhou Shi, China
Services provided
China Data Group (Suzhou) Limited is a call center service. In Suzhou Shi, China and Beijing, China, the team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Sheffield, England
Services provided
Voice Marketing Ltd, a call center, was launched in 2006. They focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10,000+Corsico, Italy
Services provided
Established in 1989, COMDATA Group is a large call center in Corsico, Italy and Istanbul, Türkiye. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Oslo, Norway
Services provided
Loyalty AS is a Customer Service Outsourcing company in Oslo, Norway. Their services include Customer Service Outsourcing and Business Consulting.
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$1,000+< $25 / hr250 - 999Paderno Dugnano, Italy
Services provided
Customer Service Outsourcing company Phonetica is in Paderno Dugnano, Italy. The team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Milano, Italy
Services provided
Established in 2016, Covisian is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Barcelona, Spain
Services provided
CPM International is a Barcelona, Spain-based call center company. They offer Call Center Services and Customer Service Outsourcing and were established in 2004.
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$1,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Services provided
MP Telecom, a Customer Service Outsourcing company, was established in 2002. The large team offers Customer Service Outsourcing and Recruiting.
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UndisclosedUndisclosed250 - 999Aguadilla Pueblo, Puerto Rico
Services provided
Based in Aguadilla Pueblo, Puerto Rico, CommSense is a phone answering service and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Wrocław, Poland
Services provided
Call Center Dynamic Sales is a Customer Service Outsourcing company. They are located in Wrocław, Poland. Their team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Sacramento, CA
Services provided
TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Carmel, IN
Services provided
TSD Global, a Customer Service Outsourcing company, is located in Carmel, Indiana. Their services include Customer Service Outsourcing and Call Center Services.
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$50,000+Undisclosed50 - 249Indianapolis, IN
Services provided
Netfor, Inc. Is a call center company. They were launched in 1995 and focus on Call Center Services and IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Dublin, Ireland
Services provided
Abtran is an answering service. Their large team is located in Dublin, Ireland and offers Call Center Services and Back Office Outsourcing. The firm was founded in 1997.
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UndisclosedUndisclosed1,000 - 9,999Opelika, AL
Services provided
Afni, Inc., a Customer Service Outsourcing company, provides Customer Service Outsourcing and Back Office Outsourcing. The firm is headquartered in Opelika, Alabama.
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UndisclosedUndisclosed50 - 249Calgary, Canada
Services provided
Viiz Communications is a Customer Service Outsourcing company. The team is located in Calgary, Canada, and their services include Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Cedar Falls, IA
Services provided
CBE Companies is an answering service. They focus on Call Center Services and Customer Service Outsourcing and were established in 1933.
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UndisclosedUndisclosed250 - 999Lenexa, KS
Services provided
Novasors is an answering service company founded in 2005. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
Services provided
Established in 2004, Centerfirst Consulting, LLC is a small Customer Service Outsourcing company headquartered in Indianapolis, Indiana. Their team provides Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Idaho Falls, ID
Services provided
Located in Idaho Falls, Idaho, Channel Blend LLC is a telephone answering service and Customer Service Outsourcing company. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Boise, ID
Services provided
Customer Service Outsourcing company World Connection Callcenter was established in 2011. The company specializes in Customer Service Outsourcing and Call Center Services, and is midsize.
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UndisclosedUndisclosed50 - 249Springfield, MO
Services provided
Corporate Technologies Advantage, LLC is a call center company and Customer Service Outsourcing company founded in 2007. Their team provides Call Center Services and Customer Service Outsourcing.
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We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?