Top Customer Support Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$1,000+$25 - $49 / hr10 - 49Quito, Ecuador
Services provided
TG Labs Workforce is a software development company founded in 2020. Their team provides Custom Software Development and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Laval, Canada
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LeadForAgents, an Advertising company, was launched in 2022. The small team focuses on Advertising and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Tucson, AZ
Services provided
Established in 2018, MSI Management and Consulting Inc. Is a small Tucson, Arizona-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49Colorado Springs, CO
Services provided
Panoptik Digital is an Advertising company. The company is headquartered in Colorado Springs, Colorado and Lungsod Quezon, Philippines. Their services include Advertising and Branding.
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$1,000+< $25 / hr10 - 49Jaipur, India
Services provided
FuturePro Global Outsourcing Pvt. Ltd. Is a Finance & Accounting Outsourcing (FAO) company. They were launched in 2015 and provide Finance & Accounting Outsourcing (FAO) and Accounting.
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$1,000+< $25 / hr10 - 49Jounieh, Lebanon
Services provided
Silver Bullet is a social media marketing company. In Jounieh, Lebanon, the agency was established in 2017. Their services include Social Media Marketing and Digital Strategy.
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UndisclosedUndisclosed10 - 49Sahibzada Ajit Singh Nagar, India
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Misshya Technology, a call center company, is located in Sahibzada Ajit Singh Nagar, India. Their services include Call Center Services and Logistics & Supply Chain Consulting.
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$10,000+$25 - $49 / hr10 - 49Ahmedabad, India
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Business Consulting company Bigwiggin Solutions LLP was launched in 2022. The small team specializes in Business Consulting and Finance & Accounting Outsourcing (FAO).
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Undisclosed< $25 / hr50 - 249
Services provided
Supirax Global Corporations Inc. Is a telephone answering service. The St. Petersburg, Florida-based team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosedFreelancerGreystanes, Australia
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DS Accountants And Advisors is an Accounting company. Located in Greystanes, Australia, the agency was launched in 2010. Their services include Accounting and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed2 - 9
Services provided
See all 1 projectsPalladin Technologies is a company specializing in custom Salesforce platform development and website creation. The overall feedback from their reviews is notably critical, with 100% of reviewers expressing dissatisfaction and reporting significant issues, such as unsuccessful data migration and ineffective workflow. There are no positive attributes highlighted by the reviewers.
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$1,000+< $25 / hr10 - 49Peterborough, Canada
Services provided
TAS-PAGE is a telephone answering service. Located in Peterborough, Canada, the firm was founded in 1952. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Ottawa, Canada
Services provided
Established in 1971, OnCall Centre is a small Ottawa, Canada-based call center service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Oakland, CA
Services provided
Topaz Services, a phone answering service, is in Oakland, California. They offer Call Center Services and Customer Service Outsourcing and were founded in 1986.
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$1,000+< $25 / hr10 - 49Chicago, IL
Services provided
Launched in 2010, Consolidated CCS is an answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Hagerstown, MD
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Antietam Call Center is an answering service. The Hagerstown, Maryland-based company provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Joliet, IL
Services provided
Special Interest Answering is a small answering service company headquartered in Joliet, Illinois. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Methuen, MA
Services provided
VIP Connections - ProCall Answering is a call center. They are based in Methuen, Massachusetts and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Tallinn, Estonia
Services provided
Roheline Laine Green Wave is a phone answering service. Headquartered in Tallinn, Estonia, the agency was established in 2002. Their team offers Call Center Services and Customer Service
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UndisclosedUndisclosed10 - 49Wilmington, DE
Services provided
Alpha Telemarketing, Inc., a call center service, was founded in 2005. The firm provides Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49Kyiv, Ukraine
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Based in Kyiv, Ukraine, Bird Service Company is a small call center. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Wallisellen, Switzerland
Services provided
GIRGIN Switzerland AG, a Customer Service Outsourcing company, was launched in 2004. The agency focuses on Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Hyderabad, India
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Founded in 2013, Leonas IT Solutions Pvt Ltd is a small Customer Service Outsourcing company based in Hyderabad, India. Their team provides Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49San Ramon, CA
Services provided
DemandGen (now BDO Digital, Demand Generation Group) is a CRM consulting and SI company. In San Ramon, California, the team provides CRM consulting and SI and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49
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Dispatch Lane is a telephone answering service. Launched in 2020, the firm specializes in Call Center Services and Customer Service Outsourcing.
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$10,000+$25 - $49 / hr10 - 49Corró d'Avall, Spain
Services provided
Lead2b, a small Business Consulting company, is in Corró d'Avall, Spain. Their services include Business Consulting and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Falconre Technohealth Business Solutions, a Customer Service Outsourcing company, was founded in 2020. The agency specializes in Customer Service Outsourcing and Call Center Services, and is small.
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Undisclosed< $25 / hr10 - 49
Services provided
Smak d.o.o. Sarajevo is a small Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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$1,000+< $25 / hr10 - 49
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Golden Bridge Callcenter, a Customer Service Outsourcing company, is headquartered in Paramaribo, Suriname. They provide Customer Service Outsourcing and Call Center Services and were founded in
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$50,000+< $25 / hr10 - 49
Services provided
Amin Migration is a small Customer Service Outsourcing company in Ahmedabad, India. Their services include Customer Service Outsourcing and Corporate Relocation.
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$25,000+< $25 / hr10 - 49
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Launched in 2021, Staff Virtual Assistance Services aka 'SupportStaffPH' is a small Back Office Outsourcing company. Their team specializes in Back Office Outsourcing and Customer Service
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$1,000+< $25 / hr10 - 49
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Agile Tribe Private Limited is an answering service. Founded in 2023, their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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Founded in 2022, Mathands is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
Customer Service Outsourcing company VOOXIO was founded in 2022. The team focuses on Customer Service Outsourcing and Sales Outsourcing.
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$5,000+$50 - $99 / hr10 - 49
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Customer Service Outsourcing company CGT IMPORT EXPORT (PTY) LTD was established in 2015. In Kempton Park, South Africa, the team specializes in Customer Service Outsourcing and Direct Marketing.
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Undisclosed$25 - $49 / hr10 - 49
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AIDEC BPO Services is a Customer Service Outsourcing company. The agency is headquartered in Accra, Ghana. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49
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Located in Lahore, Pakistan, Selloserve is a Sales Outsourcing company. The team provides Sales Outsourcing and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49El Cajon, CA
Services provided
Business Consulting company Hurn Mechanical Heating & Cooling was founded in 2006. Based in El Cajon, California, the team specializes in Business Consulting and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Barcelona, Spain
Services provided
Established in 2022, Metrickal is a Customer Service Outsourcing company. The agency focuses on Customer Service Outsourcing and Back Office Outsourcing, and is small.
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$1,000+$25 - $49 / hr10 - 49Dar-el-Beida, Morocco
Services provided
Amana Connect is a small Customer Service Outsourcing company located in Dar-el-Beida, Morocco. Their services include Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr10 - 49Pune, India
Services provided
Sharviom, a Customer Service Outsourcing company, was established in 2026. The team offers Customer Service Outsourcing and Call Center Services and is based in Pune, India and Nagpur, India.
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UndisclosedUndisclosed10 - 49Arlington, TX
Services provided
Elite Medical Services, a Customer Service Outsourcing company, was launched in 2018. The small team focuses on Customer Service Outsourcing and Business Continuity Management.
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$5,000+$25 - $49 / hr10 - 49Gurugram, India
Services provided
Rimayronyx Nexus Digital is a small Gurugram, India-based Business Consulting company. The team offers Business Consulting and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Islamabad, Pakistan
Services provided
Classify Enterprises is a phone answering service. They offer Call Center Services and Customer Service Outsourcing and are in Islamabad, Pakistan.
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$1,000+< $25 / hr10 - 49Cheyenne, WY
Services provided
Witcom Marketing is a small Back Office Outsourcing company located in Cheyenne, Wyoming. The team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Seoul, South Korea
Services provided
Founded in 2023, Acote BPO is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Centradesur N.V. Is a call center company. The Paramaribo, Suriname-based company offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
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Located in London, England, Revency is a small Sales Outsourcing company. The team provides Sales Outsourcing and Email Marketing.
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UndisclosedUndisclosed2 - 9
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Aritas Mortgage Solutions is a Document Digitization & Management company. Founded in 2023, the team focuses on Document Digitization & Management and Business Consulting.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?