Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$1,000+$25 - $49 / hr50 - 249Eden Prairie, MN
Services provided
Phone answering service CCS is located in Eden Prairie, Minnesota and. They focus on Call Center Services and IT managed services and were launched in 1972.
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Launched in 2009, Integrity Net Call Center is a midsize Houston, Texas-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Largo, FL
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Launched in 2014, NuView Marketing is a midsize Largo, Florida-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$25,000+Undisclosed50 - 249Santa Monica, CA
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Back Office Outsourcing company Flexscale was launched in 2022. The midsize team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Baltimore, MD
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HiLivePro (Officense) is a call center service launched in 2005. The team provides Call Center Services and Commercial Brokerage Services and is in Baltimore, Maryland.
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UndisclosedUndisclosed2 - 9San Juan, Puerto Rico
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Telecontacto, an answering service, is headquartered in San Juan, Puerto Rico. Launched in 1995, the team offers Call Center Services and Translation.
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$5,000+< $25 / hr2 - 9Coimbatore, India
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Small Business Consulting company SVC Facilitators, is in Coimbatore, India. Their services include Business Consulting and Web Design.
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UndisclosedUndisclosed2 - 9Ottawa, Canada
Services provided
Located in Ottawa, Canada, RingRang is a small answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed2 - 9
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Established in 2019, Automatecity is a small e-commerce development company located in Yuba City, California. Their team provides E-Commerce Development and Business Consulting.
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$5,000+$25 - $49 / hr2 - 9
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Rainbow Services is a business intelligence company. The team offers BI & big data consulting & SI and CRM consulting and SI and is based in Nagpur, India.
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$1,000+$25 - $49 / hr50 - 249West Palm Beach, FL
Services provided
See all 1 projectsLiveforce is a Customer Service Outsourcing (CSO) company specializing in call center solutions and after-hours customer care. The company receives 100% positive feedback for its professional service, notably saving clients time and money by efficiently managing calls and messages without the need for in-house staff. Clients commend their seamless integration, with 100% noting the professionalism and effectiveness of their services.
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$1,000+< $25 / hr50 - 249Baguio, Philippines
Services provided
See all 1 projectsSynerG specializes in UI and UX design, delivering scalable and user-friendly solutions for both operating systems. Clients consistently praise their professionalism, timely responses, and ability to exceed expectations. The overall feedback highlights a seamless workflow and impressive project management, resulting in outstanding project outcomes.
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$1,000+< $25 / hr50 - 249Toronto, Canada
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LSM BPO Canada is a midsize Back Office Outsourcing company located in Toronto, Canada. Their services include Back Office Outsourcing and Call Center Services.
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$5,000+< $25 / hr50 - 249Long Bien, Vietnam
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Tobpos Vietnam is a Back Office Outsourcing company. Their midsize team is based in Long Bien, Vietnam. Their services include Back Office Outsourcing and Translation.
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$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
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Established in 2010, Well Tell is an answering service. In Kharkiv, Ukraine, the team provides Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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Accounting company Elite Leadership Outsourcing is located in San Salvador, El Salvador. Established in 2015, the team focuses on Accounting and Commercial Brokerage Services.
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$5,000+< $25 / hr50 - 249Visakhapatnam, India
Services provided
Sonic Vars is a Visakhapatnam, India-based mobile app development company. The team specializes in Mobile App Development and Web Design.
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$1,000+$50 - $99 / hrFreelancerVancouver, Canada
Services provided
MacColla Consulting is a Corporate Training & Coaching company. They focus on Corporate Training & Coaching and Business Consulting and were launched in 2020.
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$1,000+Undisclosed50 - 249
Services provided
One Pro Solution is a social media marketing company. The Pasig, Philippines-based agency was established in 2020. Their services include Social Media Marketing and Search Engine Optimization.
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$1,000+$50 - $99 / hr50 - 249
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ENGAGEGROUP.IO LTD is an Email Marketing company. They are located in London, England and have midsize team of experts. Their services include Email Marketing and Social Media Marketing.
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$1,000+< $25 / hr50 - 249Taguig, Philippines
Services provided
Business Consulting company Remote Teams PH is in Taguig, Philippines. The team provides Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249
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SalesGrip is a Sales Outsourcing company established in 2018. Headquartered in Edmonton, Canada, the team provides Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Kitchener, Canada
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Back Office Outsourcing company ActRatio was established in 2018. The team provides Back Office Outsourcing and Accounting and is located in Kitchener, Canada.
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$1,000+< $25 / hr50 - 249
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SHJ International is a Direct Marketing company. Established in 2006, the team focuses on Direct Marketing and Search Engine Optimization. The company is in Wilmington, Delaware.
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$75,000+< $25 / hr50 - 249
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Headquartered in Winona, Mississippi, True Voice is a call center. They specialize in Call Center Services and Advertising.
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UndisclosedUndisclosed2 - 9Bremen, Germany
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MaXima Service is a small Customer Service Outsourcing company. Launched in 2002, the team provides Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Visakhapatnam, India
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MRM RCM solutions is a small Customer Service Outsourcing company. Launched in 2025, the team offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Karachi, Pakistan
Services provided
Round Clock Support is a Customer Service Outsourcing company. Their team is located in Karachi, Pakistan and provides Customer Service Outsourcing and Application Management & Support.
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Undisclosed$25 - $49 / hr2 - 9Addis Ababa, Ethiopia
Services provided
Flownexs is a Customer Service Outsourcing company. Headquartered in Orpington, England and Addis Ababa, Ethiopia, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Washington, DC
Services provided
Small Recruiting company AUTIN LLC, is in Washington, District of Columbia. Their services include Recruiting and Staffing.
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$1,000+< $25 / hr250 - 999Kazhakkoottam, India
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24/7 Virtual Assistant is a midsize Kazhakkoottam, India-based Back Office Outsourcing company. The team provides Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Weirton, WV
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A V Lauttamus Communications & Security is a Customer Service Outsourcing company. Launched in 1998, the agency provides Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Ciudad de México, Mexico
Services provided
Customer Service Outsourcing company Zocallo was established in 2011. The company focuses on Customer Service Outsourcing and Back Office Outsourcing, and is small.
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$1,000+$100 - $149 / hr10 - 49Fornovo San Giovanni, Italy
Services provided
Studio Castelli is a small Email Marketing company located in Fornovo San Giovanni, Italy. The team specializes in Email Marketing and Search Engine Optimization.
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$1,000+< $25 / hr10 - 49Morrisville, NC
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Call center service RelayTask LLC is located in Morrisville, North Carolina. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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VAA on Demand 24/7 is a Valley Stream, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) and were launched in
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$1,000+< $25 / hr10 - 49London, England
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RSVP is a Customer Service Outsourcing company. Their small team is located in London, England. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Dhaka, Bangladesh
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Launched in 2015, Service9 BPO is a Back Office Outsourcing company. Their team provides Back Office Outsourcing and Call Center Services.
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$25,000+$50 - $99 / hr10 - 49Toronto, Canada
Services provided
WeetyChat, Inc is a Digital Strategy company. The small Toronto, Canada-based team provides Digital Strategy and Branding. The firm was launched in 2022.
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$1,000+< $25 / hr10 - 49New York, NY
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Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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$1,000+< $25 / hr10 - 49Guwahati, India
Services provided
Neeyor Technologies is a Market Research company. Launched in 2016, the team specializes in Market Research and Contract Manufacturing.
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$1,000+< $25 / hr10 - 49Parañaque, Philippines
Services provided
DCExcel BPO Services is a Back Office Outsourcing company. They are located in Parañaque, Philippines. Their team offers Back Office Outsourcing and Graphic Design.
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$5,000+$25 - $49 / hr10 - 49Ahmedabad, India
Services provided
SRS Green Technologies Pvt Ltd. Is a telephone answering service headquartered in Ahmedabad, India. Their services include Call Center Services and HR Consulting.
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$1,000+< $25 / hr10 - 49Medellín, Colombia
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Telephone answering service GAB Soluciones is in Panamá, Panama and Medellín, Colombia. Established in 2018, the team provides Call Center Services and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49Sheridan, WY
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Leads Billing LLC is a Back Office Outsourcing company. They were founded in 2020, and their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Noida, India
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Cyberica Net Technology is a SEO company. Founded in 2022, the company focuses on Search Engine Optimization and Digital Strategy.
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$1,000+$25 - $49 / hr10 - 49Karachi, Pakistan
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Matvibe Technologies is a call center. They were established in 2019 and provide Call Center Services and Social Media Marketing.
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$1,000+< $25 / hr10 - 49
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Ponka, an AI firm, provide Artificial Intelligence and Call Center Services. They were established in 2018.
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$1,000+< $25 / hr10 - 49
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Neo Caller Biz Private Limited is a phone answering service established in 2022. Their team focuses on Call Center Services and Recruiting.
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$5,000+< $25 / hr10 - 49Sheridan, WY
Services provided
Call center Nimble acuity is in Sheridan, Wyoming. They offer Call Center Services and Back Office Outsourcing.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?