Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
CallCentersNow, a call center, was established in 2015. They focuses on Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Lake Elmo, MN
Services provided
Greetings, Neighbor! is an answering service company. They are based in Lake Elmo, Minnesota and have midsize team. Their team specializes in Call Center Services and Customer Service Outsourcing.
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$25,000+$25 - $49 / hr50 - 249San Diego, CA
Services provided
Phone Ware is a telephone answering service based in San Diego, California. Launched in 1977, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Oslo, Norway
Services provided
ProffCom AS, a midsize call center, is based in Oslo, Norway. Their services include Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Köln, Germany
Services provided
Office Call-Center GmbH is a telephone answering service. They were founded in 1998 and focus on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Katowice, Poland
Services provided
4EN, a call center, offer Call Center Services and Customer Service Outsourcing. They were founded in 2002.
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UndisclosedUndisclosed50 - 249Niles, IL
Services provided
Midsize call center service Around The Clock Answering Service, is located in Niles, Illinois. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249ঢাকা, Bangladesh
Services provided
NIMBUS TEK is an answering service. The ঢাকা, Bangladesh-based team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249St. John's, Canada
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Launched in 2003, Talon Energy Services is an Engineering company. The firm specializes in Engineering and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Columbus, OH
Services provided
Fortuity is an answering service. Headquartered in Columbus, Ohio, their midsize team offers Call Center Services and Back Office Outsourcing. The firm was established in 2017.
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UndisclosedUndisclosed50 - 249Ashwaubenon, WI
Services provided
Launched in 1972, Anser Services is a call center service. The agency focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Troy, MI
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SunTel Services is a telephone answering service. In Troy, Michigan, the team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Berlin, VT
Services provided
Established in 1993, All Ways Answering is a midsize answering service company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
Services provided
Midsize call center WF- Call Center, is in Warszawa, Poland. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Milanówek, Poland
Services provided
Zielinet is a midsize Milanówek, Poland-based answering service company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Norwood, MA
Services provided
HMI Performance Incentives is a Marketing Strategy company founded in 1980. The agency offers Marketing Strategy and Back Office Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Marlborough, MA
Services provided
BCS CallProcessing Inc. Is a Back Office Outsourcing company. Their team is based in Marlborough, Massachusetts and focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Cluj-Napoca, Romania
Services provided
Reashore is a Back Office Outsourcing company. They are headquartered in Cluj-Napoca, Romania and have midsize team of experts. Their services include Back Office Outsourcing and Call Center
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UndisclosedUndisclosed50 - 249Richardson, TX
Services provided
CNET Global Solutions, Inc is a software development company. The team focuses on Custom Software Development and cloud consulting & SI and is located in Richardson, Texas.
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UndisclosedUndisclosed50 - 249Ciudad Obregón, Mexico
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Colloquium BPO is a call center. Their midsize team is headquartered in Tucson, Arizona and Ciudad Obregón, Mexico. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Lima, Peru
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Smartech BPO is a telephone answering service. They are headquartered in Lima, Peru and have midsize team. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
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Rapid Phone Center is an answering service company founded in 2014. The team provides Call Center Services and Back Office Outsourcing and is headquartered in Los Angeles, California.
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UndisclosedUndisclosed10,000+Chengdu, China
Services provided
Qin Finance Technology Co., Ltd. Is a large Chengdu, China-based call center. The team offers Call Center Services and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Ellicott City, MD
Services provided
Grindstone Sales Support Experts is an Email Marketing company. They are located in Ellicott City, Maryland and have midsize team. They specialize in Email Marketing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Durban, South Africa
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Midsize telephone answering service Amalfi Outsourcing, is located in Durban, South Africa. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
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Ventask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Guaynabo, Puerto Rico
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Launched in 1990, DRSI CALL CENTER, LLC is a Customer Service Outsourcing company. In Guaynabo, Puerto Rico, the team specializes in Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Helsinki, Finland
Services provided
Phone answering service Dynava Oy was founded in 1978. The team specializes in Call Center Services and Back Office Outsourcing and is headquartered in Helsinki, Finland.
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UndisclosedUndisclosed50 - 249Kingston, Jamaica
Services provided
Based in Kingston, Jamaica, City BPO is a midsize call center service. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Tactical Development Solutions Ltd is an answering service. Based in Old Harbour, Jamaica, their midsize team offers Call Center Services and Back Office Outsourcing. The firm was launched in 2017.
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UndisclosedUndisclosed50 - 249
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Established in 2018, Latouche Solutions is a call center service. The team offers Call Center Services and Customer Service Outsourcing and is based in St. Ann , Jamaica.
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UndisclosedUndisclosed50 - 249AAP, Argentina
Services provided
Conexus S.A. Is an AAP, Argentina-based IT staff augmentation company. They offer IT staff augmentation and Custom Software Development and were established in 2000.
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$10,000+< $25 / hr50 - 249Iloilo City, Philippines
Services provided
OneBPO is a call center launched in 2004. The team offers Call Center Services and Back Office Outsourcing and is headquartered in Las Vegas, Nevada and Iloilo City, Philippines.
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UndisclosedUndisclosed50 - 249Puchong, Malaysia
Services provided
Launched in 2012, TECHNO MECH (M) SDN. BHD. Is a midsize Puchong, Malaysia-based Business Consulting company. Their team offers Business Consulting and Call Center Services.
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$1,000+< $25 / hr50 - 249Las Vegas, NV
Services provided
CSV Now, a Customer Service Outsourcing company, was established in 2020. They focuses on Customer Service Outsourcing and Content Marketing.
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$10,000+< $25 / hr50 - 249
Services provided
Based in Cairo, Egypt, Telephonic is a call center. They focus on Call Center Services and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr50 - 249Singapore
Services provided
Valuehub Consulting Services is an IT strategy consulting company. The team specializes in IT strategy consulting and Customer Service Outsourcing, and the agency is based in Singapore.
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$5,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
Services provided
DAR AL TAQA Building & Construction Materials and Wood Supplier in UAE is a Building Security Services company. Launched in 2021, the team offers Building Security Services and Contract
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Undisclosed< $25 / hr50 - 249
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ProcessVenue (Predusk Technology Pvt. Ltd.) is an AI development company. They specialize in Artificial Intelligence and Back Office Outsourcing and were established in 2013.
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Undisclosed< $25 / hr50 - 249Toronto, Canada
Services provided
HireAway is a call center company founded in 2019. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Navi Mumbai, India
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LeadsBpo is a midsize Back Office Outsourcing company headquartered in Navi Mumbai, India. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Gurugram, India
Services provided
Launched in 2007, KNM Management Advisory is a Finance & Accounting Outsourcing (FAO) company. Their team focuses on Finance & Accounting Outsourcing (FAO) and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Mumbai, India
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Iy Enterprise is a Business Consulting company. The company is located in Mumbai, India. Their team focuses on Business Consulting and Translation.
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$5,000+< $25 / hr50 - 249Barranquilla, Colombia
Services provided
Launched in 2012, CONTACTA USA is a midsize Barranquilla, Colombia-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Islamabad, Pakistan
Services provided
Mycalls, a midsize call center, is located in Islamabad, Pakistan and Oslo, Norway. Their services include Call Center Services and Back Office Outsourcing.
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$250,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Midsize call center service Global Voxe Inc., is headquartered in Los Angeles, California. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Sheridan, WY
Services provided
Founded in 2020, SimpleAssist is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr50 - 249
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Remoteproz, a call center service, was launched in 2022. The team provides Call Center Services and Back Office Outsourcing and is located in New York, New York and Gurugram, India.
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Undisclosed< $25 / hr50 - 249Cebu City, Philippines
Services provided
Philmore Virtual Support Services Inc is a Cebu City, Philippines-based call center. They offer Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Navi Mumbai, India
Services provided
Established in 2025, Fortunes24 Outsourcing LLP is an answering service company. The midsize team focuses on Call Center Services and Back Office Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?