Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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UndisclosedUndisclosed50 - 249
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Kalash Services is an IT managed services company founded in 2018. The team focuses on IT managed services and Call Center Services and is located in Lalitpur, Nepal.
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$1,000+$25 - $49 / hr50 - 249
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JIBS is a Thoraipakkam, India-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$50,000+< $25 / hr50 - 249Jaipur, India
Services provided
Moonshine Services is a Jaipur, India-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
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HV OUTSOURCING LLC, a Back Office Outsourcing company, was established in 2025. The midsize team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
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In Davao City, Philippines, Virtual Assistant House, Corp is a midsize answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Dumaguete City, Philippines
Services provided
Established in 2019, VORTEX BPO OPC, a midsize answering service company, is in Dumaguete City, Philippines. Their team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
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Estarta Call Center is a telephone answering service based in Brooklyn, New York. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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MAF Global Inc. Is a call center service. Based in San Clemente, Philippines, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr50 - 249Houston, TX
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Capline Healthcare Management, a Customer Service Outsourcing company, was founded in 2016. They offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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CamTalk Solutions is a North Miami, Florida-based call center service. They provide Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
Zenko Group is a phone answering service. The firm is located in Kyiv, Ukraine. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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Forehedge Marketing PVT LTD, a midsize answering service company, is based in Mumbai, India. The team offers Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed50 - 249
Services provided
Dedicated Financial GBC is a Business Consulting company. The team focuses on Business Consulting and Call Center Services, and the company is based in Shoreview, Minnesota.
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$10,000+Undisclosed50 - 249
Services provided
Founded in 2019, HOPETIMIZ, a midsize Back Office Outsourcing company, is in Antananarivo, Madagascar. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$75,000+< $25 / hr50 - 249La Goulette, Tunisia
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Answering service company Advancia Téléservices offers Call Center Services and Back Office Outsourcing. They were established in 2010.
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$10,000+< $25 / hr50 - 249
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Arbitrail Pte Ltd, an answering service company, was established in 2023. The midsize team offers Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Abu Dhabi, United Arab Emirates
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Expect Transaction Services is a PR agency. Founded in 2025, the firm focuses on Public Relations and Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249
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Established in 2021, Connectora BPO is a midsize Noida, India-based call center service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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Global Contact Enterprises is an answering service. The company is in San Salvador, El Salvador. Their team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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Established in 2020, Callio is an answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Elgin, IL
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MAI Voice is an Elgin, Illinois-based call center service. Founded in 1985, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
EONEXUS SUPPORT PRIVATE LIMITED is a Patna, India-based call center. The team focuses on Call Center Services and Back Office Outsourcing.
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$5,000+Undisclosed50 - 249Milton, DE
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Founded in 2016, Echosync Solutions is a Back Office Outsourcing company. The team provides Back Office Outsourcing and Customer Service Outsourcing and is based in Milton, Delaware.
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$1,000+< $25 / hr50 - 249Prather, CA
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Pro Sulum, LLC is a Back Office Outsourcing company. The team is located in Prather, California, and their services include Back Office Outsourcing and Customer Service Outsourcing.
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$250,000+< $25 / hr50 - 249Bengaluru, India
Services provided
Chandu soft techanologies pvt limited is an answering service. They were founded in 2011, and their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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WiseLex BPO is a Language Interpretation company. The Les Cayes, Haiti-based company was launched in 2023. Their team provides Language Interpretation and Customer Service Outsourcing.
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UndisclosedUndisclosedFreelancerSalt Lake City, UT
Services provided
Founded in 2020, Teem is a Business Consulting and Customer Service Outsourcing company. The team specializes in Business Consulting and Customer Service Outsourcing.
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$10,000+Undisclosed50 - 249Addis Ababa, Ethiopia
Services provided
ProxLink Solutions is a telephone answering service. They offer Call Center Services and Customer Service Outsourcing and are in Addis Ababa, Ethiopia.
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UndisclosedUndisclosed50 - 249Suva, Fiji
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Back Office Outsourcing company Proficient Customer Solutions was launched in 2018. The team provides Back Office Outsourcing and Call Center Services and is headquartered in Suva, Fiji.
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$1,000+< $25 / hr50 - 249
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Path 2 Support is a Customer Service Outsourcing company established in 2023. The agency focuses on Customer Service Outsourcing and Web Development, and is midsize.
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$5,000+< $25 / hr50 - 249Amman, Jordan
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Back Office Outsourcing company Infinity Virtual Solutions (IVS) focuses on Back Office Outsourcing and Customer Service Outsourcing. They are located in Amman, Jordan.
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$1,000+< $25 / hr50 - 249
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Primo Contatto Multilingual Contact Center is a call center service founded in 2008. The midsize team offers Call Center Services and Customer Service Outsourcing.
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$5,000+$50 - $99 / hr50 - 249Dallas, TX
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Interior Design company Camellia Buildtech specializes in Interior Design and Architectural Design. They were launched in 2022.
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UndisclosedUndisclosed50 - 249Amman, Jordan
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FoneFluent, a midsize answering service company, is in Amman, Jordan and Wilmington, Delaware. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Dallas, TX
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Amalga Group is a midsize Customer Service Outsourcing company founded in 2021. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249المدينة المنورة, Saudi Arabia
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ERP consulting and SI company BidecERP is headquartered in المدينة المنورة, Saudi Arabia. They offer ERP consulting and SI and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Andover, MN
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Back Office Outsourcing company SMA Support Services is in Andover, Minnesota. They offer Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Avon, IN
Services provided
Health Billing Service is a midsize call center. Established in 2025, the team specializes in Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Port St. Lucie, FL
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Elite Language Services LLC, a Language Interpretation company, is based in Port St. Lucie, Florida. Established in 2020, the team focuses on Language Interpretation and Customer Service
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$1,000+< $25 / hr50 - 249
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Founded in 2023, Element Ops is a Sales Outsourcing company. The midsize team offers Sales Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Vadodara, India
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Established in 2007, Tronicles System Service LLP is a Sales Outsourcing company. Headquartered in Vadodara, India, the team provides Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49London, England
Services provided
Phone answering service Medlysis is in London, England and California, California. Their services include Call Center Services and Recruitment Process Outsourcing.
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$1,000+$25 - $49 / hr50 - 249San Pedro, Philippines
Services provided
FilWeb Asia Inc is a Customer Service Outsourcing company. The San Pedro, Philippines-based firm provides Customer Service Outsourcing and Call Center Services.
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$1,000+Undisclosed2 - 9
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Spark Partners, a Corporate Training & Coaching company, is headquartered in Tucson, Arizona. Launched in 2004, the team provides Corporate Training & Coaching and Logo.
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$1,000+< $25 / hr2 - 9ismailia, Egypt
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Mo-Accounting Services, an Accounting company, is located in ismailia, Egypt. Founded in 2000, the team offers Accounting and Finance & Accounting Outsourcing (FAO).
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$1,000+Undisclosed250 - 999
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Established in 2008, DataMondial is a midsize Back Office Outsourcing company. Their team offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
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Customer Service Outsourcing company Qualfon was established in 1996. The firm focuses on Customer Service Outsourcing and Fulfillment.
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$1,000+< $25 / hr2 - 9Orlando, FL
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SolveX BPO is a telephone answering service launched in 2020. The small team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Málaga, Spain
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BUKIT BPO is a call center. They were launched in 2014, and their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9New York, NY
Services provided
Messages Plus is a small New York, New York-based telephone answering service. The team offers Call Center Services and Customer Service Outsourcing.
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We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?