Top Customer Support Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$1,000+< $25 / hr2 - 9
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OutPro is a Cebu City, Philippines-based call center. They focus on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Romford, England
Services provided
BusinAssist, a Business Consulting company, is based in Romford, England. Established in 2016, the team offers Business Consulting and Call Center Services.
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$1,000+$100 - $149 / hr2 - 9London, England
Services provided
Oppdrip is a Sales Outsourcing company. Founded in 2023, the firm is in London, England. Their team specializes in Sales Outsourcing and Direct Marketing.
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$1,000+< $25 / hr2 - 9
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Digital Astar, a Digital Strategy company, was established in 2022. In Sangrur, India and Sirsa, India, the team offers Digital Strategy and Web Design.
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Undisclosed< $25 / hr2 - 9
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ELEMENTS CONNECTION INC is a Back Office Outsourcing company located in Irvine, California. They specialize in Back Office Outsourcing and Customer Service Outsourcing and were established in 2023.
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$1,000+Undisclosed2 - 9Pasig, Philippines
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Talent Guys is a Back Office Outsourcing company. The Pasig, Philippines-based firm was established in 2024. Their services include Back Office Outsourcing and Accounting.
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$25,000+< $25 / hr2 - 9
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Answering service company Connecting Ops was founded in 2024. The team focuses on Call Center Services and Back Office Outsourcing and is located in Guatemala, Guatemala.
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$5,000+$50 - $99 / hr2 - 9Chalakudy, India
Services provided
SyncPen is a Business Consulting company. Their team is headquartered in Chalakudy, India and specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
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Newren Solution is a Customer Service Outsourcing company headquartered in West Park, Florida. Their services include Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Bridgewater, Canada
Services provided
Scotia Business Centre Limited is a small Bridgewater, Canada-based telephone answering service. The team focuses on Call Center Services and Transcription.
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UndisclosedUndisclosed2 - 9Bet Shemesh, Israel
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Based in Bet Shemesh, Israel, BizBack VIP Call Center is a call center. Established in 2014, the team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
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Based in Sarajevo, Bosnia and Herzegovina, Future Line Marketing is a small telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Dover, DE
Services provided
Wizards.lat is a small CRM consulting and SI company. Launched in 2023, the team specializes in CRM consulting and SI and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
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BN OUTSOURCING, a small call center company, is in Udaipur, India. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed2 - 9
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Established in 2025, Caribbean Closers is a small call center in Strathbogie, Jamaica. Their team provides Call Center Services and Corporate Training & Coaching.
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$1,000+Undisclosed2 - 9
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Email Marketing company Velocent Martech Solutions Pvt Ltd is in Pune, India. Founded in 2025, the team provides Email Marketing and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
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Perto Costa is a small answering service. Founded in 2023, the team specializes in Call Center Services and Back Office Outsourcing.
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$25,000+< $25 / hr2 - 9Cape Town, South Africa
Services provided
In Cape Town, South Africa, Johnson3 Global Consulting is a Business Consulting company. The team provides Business Consulting and Call Center Services.
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$1,000+< $25 / hr2 - 9
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Launched in 2025, SmartFirm is a Marketing Strategy company. Their team specializes in Marketing Strategy and Email Marketing.
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UndisclosedUndisclosed2 - 9
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Call center service Flexitelco was established in 2024. The small team offers Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr2 - 9
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Nylux Ascend, a call center company, is based in harare, Zimbabwe. They focus on Call Center Services and Back Office Outsourcing and were launched in 2025.
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Undisclosed< $25 / hr2 - 9
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TrustCallPro is an answering service company. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2025. The company is in Zagreb, Croatia.
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UndisclosedUndisclosed2 - 9
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Mon Secretariat Facile is a Business Consulting company. They are located in Madagascar and have small team. Their team focuses on Business Consulting and Call Center Services.
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Undisclosed< $25 / hr2 - 9
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Small call center EdgeRise, is located in rego park, New York. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr2 - 9
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Santo Tech Service is an answering service company established in 2025. The firm provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
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Launched in 2025, ATOPSIO is a small Back Office Outsourcing company. Their team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Cairo, Egypt
Services provided
Quick Tech Solutions is a call center service. They focus on Call Center Services and Back Office Outsourcing and were established in 2025.
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$5,000+Undisclosed2 - 9
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Taskmaster Virtual Ally, LLC, a telephone answering service, was launched in 2025. The small team offers Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr2 - 9Bath, Canada
Services provided
SphereWorks Solutions is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Sales Outsourcing and is in Bath, Canada.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
Services provided
In Las Vegas, Nevada, Bounds and Peaks is a Business Consulting company. They focus on Business Consulting and Back Office Outsourcing.
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$5,000+$25 - $49 / hr2 - 9
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SHIVARADHY PROJECTS AND ENGINEERS PRIVATE LIMITED, a call center service, is headquartered in Delhi, India. The team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Islamabad, Pakistan
Services provided
Mastek Technologies, a custom software development company, focuses on Custom Software Development and Customer Service Outsourcing. The company is in Islamabad, Pakistan.
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$5,000+< $25 / hr2 - 9
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Launched in 2026, BYT Global Solution is an answering service company. The small team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Pleasant Grove, UT
Services provided
Agency VA is a Back Office Outsourcing company. In Pleasant Grove, Utah, the team provides Back Office Outsourcing and Sales Outsourcing.
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Undisclosed$50 - $99 / hr2 - 9
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AS Virtual Solutions is a Customer Service Outsourcing company located in Winston Hills, Australia. They specialize in Customer Service Outsourcing and Sales Outsourcing.
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$5,000+Undisclosed2 - 9St. Petersburg, FL
Services provided
ATAJ LLC is a small St. Petersburg, Florida-based answering service company. Their services include Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Rayachoty, India
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Based in Rayachoty, India, MindT Pvt Ltd is a Commercial Financing company. The team focuses on Commercial Financing and Logistics & Supply Chain Consulting.
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$1,000+Undisclosed2 - 9
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Voiceintego is an AI Agents company founded in 2025. Their services include AI Agents and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Levittown, NY
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Customer Service Outsourcing company MedMaxBill, Inc. Was established in 2026. In Levittown, New York, the team offers Customer Service Outsourcing and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Villa Rica, GA
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McCord HVAC, Inc. Is a Villa Rica, Georgia-based Sales Outsourcing company. They offer Sales Outsourcing and Compliance Consulting and were launched in 1982.
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UndisclosedUndisclosedFreelancerJersey City, NJ
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Established in 2021, Task Ventures LLC is a call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosedFreelancer
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Newton Fox Business Development Specialists, a Customer Service Outsourcing company, was launched in 2020. They specializes in Customer Service Outsourcing and Sales Outsourcing.
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$1,000+$25 - $49 / hrFreelancer
Services provided
The Productivity Gourmet, a Customer Service Outsourcing company, was founded in 2025. The team specializes in Customer Service Outsourcing and Business Consulting.
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$1,000+$25 - $49 / hr2 - 9Flint, MI
Services provided
Bennett Communication Solutions is an answering service company. They provide Call Center Services and Customer Service Outsourcing and were launched in 1947.
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UndisclosedUndisclosed2 - 9Torino, Italy
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Callwave is a Customer Service Outsourcing company. The small Torino, Italy-based team specializes in Customer Service Outsourcing and Market Research. The company was established in 2003.
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$1,000+< $25 / hr10 - 49Springfield, VA
Services provided
See all 1 projectsLowkia is a versatile business process outsourcing (BPO) provider that delivers tailored solutions to enhance operational efficiency and drive growth across multiple industries. Specializing in
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UndisclosedUndisclosed10 - 49Dublin, Ireland
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See all 1 projectsTalk Bpo specializes in managing back-office operations, voice campaign management, and developing automation solutions. Reviews highlight Talk Bpo's innovative technological solutions, client-centric approach, and proactive issue resolution, resulting in significant improvements in efficiency, ROI, and customer satisfaction. The company is commended for its transparent communication, timely project delivery, and adaptability in dynamic environments.
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$1,000+< $25 / hr10 - 49Crewe , England
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Launched in 1994, Office Link is a small telephone answering service in Crewe , England. Their team focuses on Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Eldersburg, MD
Services provided
Small answering service Focus Telecommunications, is headquartered in Eldersburg, Maryland. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Zagreb, Croatia
Services provided
Phone answering service M+ Group is headquartered in Zagreb, Croatia. Established in 2007, the team specializes in Call Center Services and Marketing Strategy.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?