Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$1,000+$25 - $49 / hr10 - 49
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Zulu Impact is a social media marketing firm. Headquartered in Lahore, Pakistan, the agency focuses on Social Media Marketing and Search Engine Optimization.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Atwill outsourcehub pvt ltd, a call center, was founded in 2024. The team provides Call Center Services and Back Office Outsourcing.
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$5,000+$50 - $99 / hr10 - 49Siliguri, India
Services provided
Topfin Global is a Market Research company located in Siliguri, India. They provide Market Research and IT managed services.
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$250,000+$200 - $300 / hr10 - 49Seagoville, TX
Services provided
Founded in 2021, Prestige dealer alliance is a small Seagoville, Texas-based answering service. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr10 - 49Casablanca, Morocco
Services provided
MSS Connect is a Casablanca, Morocco-based call center company. The team specializes in Call Center Services and Back Office Outsourcing.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Established in 2012, Omeron Technologies SRL is a small custom software development company. Their team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49Dallas, TX
Services provided
Founded in 2009, 3gistix, a small CRM consulting and SI company, is based in Dallas, Texas. Their team focuses on CRM consulting and SI and IT managed services.
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$1,000+$200 - $300 / hr10 - 49
Services provided
Small custom software development company Sick Monsters, is located in Dinajpur, Bangladesh. The team provides Custom Software Development and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49
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3 ZONE MEDIA HOLDINGS LLC is an Albuquerque, New Mexico-based answering service company. Launched in 2022, the team provides Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49Calgary, Canada
Services provided
Korfshore Inc, a Customer Service Outsourcing company, is headquartered in Calgary, Canada. They offer Customer Service Outsourcing and IT staff augmentation.
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$1,000+< $25 / hr10 - 49
Services provided
YMQ Services Pvt Ltd is a Business Consulting company. Their small team is based in Delhi, India. Their services include Business Consulting and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49
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MAKCOMMS is an user experience design agency. Their small team is located in and specializes in UX/UI Design and IT managed services. The company was launched in 2022.
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Undisclosed$25 - $49 / hr10 - 49
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Orient Digital Solutions is a social media marketing firm. They offer Social Media Marketing and Search Engine Optimization and were established in 2010.
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$1,000+< $25 / hr10 - 49
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Launched in 2012, VJ IT Services is a small Back Office Outsourcing company located in Belagavi, India. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Chennai, India
Services provided
Appglide is a Chennai, India-based Application Management & Support company. They focus on Application Management & Support and Finance & Accounting Outsourcing (FAO).
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$1,000+Undisclosed10 - 49Sarajevo, Bosnia and Herzegovina
Services provided
Simple Technology Solutions d.o.o. Is an answering service company. Located in Sarajevo, Bosnia and Herzegovina, the team provides Call Center Services and Custom Software Development.
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UndisclosedUndisclosed10 - 49Anaheim, CA
Services provided
Advertising company CrosLinks specializes in Advertising and Conversion Optimization. They are in Anaheim, California.
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Undisclosed$50 - $99 / hr10 - 49San Mateo, CA
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EkkBaz AI is a Generative AI company in San Mateo, California. Founded in 2024, the team offers Generative AI and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Fulfillment company Avasam specializes in Fulfillment and Customer Service Outsourcing. They are in London, England.
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$10,000+< $25 / hr10 - 49Ciudad Merliot, El Salvador
Services provided
Class A Solutions, a small IT staff augmentation company, is based in Ciudad Merliot, El Salvador. The team offers IT staff augmentation and IoT development.
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UndisclosedUndisclosed10 - 49Billings, MT
Services provided
MSM Innovatives LLC is a social media marketing firm. Headquartered in Billings, Montana, the team offers Social Media Marketing and Content Marketing.
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$1,000+< $25 / hr10 - 49
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HHI Outsourcing LLP is a Market Research company. Their team is based in Danapur, India and provides Market Research and Email Marketing.
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$1,000+Undisclosed10 - 49Atlanta, GA
Services provided
Established in 2023, ESP Solutions LLC is a small Atlanta, Georgia-based call center company. Their team specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49Talisay, Philippines
Services provided
Business Admin Pro is an Email Marketing company located in Talisay, Philippines. They offer Email Marketing and IT managed services and were established in 2023.
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$1,000+< $25 / hr10 - 49
Services provided
Founded in 2017, Virtual Sourcing Solutions is a small St. Petersburg, Florida-based IT staff augmentation company. Their services include IT staff augmentation and Back Office Outsourcing.
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$1,000+$150 - $199 / hr10 - 49Plano, TX
Services provided
Growth Grid Agency is a Digital Strategy company. The small Plano, Texas-based team focuses on Digital Strategy and Email Marketing. The firm was launched in 2013.
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Undisclosed< $25 / hr10 - 49Norfolk, VA
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AJ&COMPANY is a web design agency founded in 1997. The team offers Web Design and Web Development and is in Norfolk, Virginia and lahore, Pakistan.
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$1,000+< $25 / hr10 - 49Toronto, Canada
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Back Office Outsourcing company VirtualAssistants.ca is located in Toronto, Canada. The team offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49
Services provided
Fluten.ai, a small telephone answering service, is in Los Angeles, California. Their services include Call Center Services and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Lakewood Ranch, FL
Services provided
99 Calls, a SEO services firm, was established in 2010. They offers Search Engine Optimization and Pay Per Click.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Corporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.
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$1,000+Undisclosed10 - 49Giza, Egypt
Services provided
Winners Outsource, an answering service company, is in Giza, Egypt. They provide Call Center Services and Back Office Outsourcing.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Sultan Commerce is a SEO company. Based in Islamabad, Pakistan, the company provides Search Engine Optimization and E-Commerce Development.
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$1,000+< $25 / hr10 - 49Lexington, KY
Services provided
BNS solutions is a small Back Office Outsourcing company located in Lexington, Kentucky. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49
Services provided
IPI Solutions, an answering service, is located in Brașov, Romania. Founded in 2020, the team provides Call Center Services and Content Moderation Services.
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$10,000+Undisclosed10 - 49
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Answering service Contacts Plus Spike is based in Cairo, Egypt. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
Homex Virtual Agency is an Email Marketing company. They offer Email Marketing and Call Center Services and were founded in 2019. The agency is located in Prishtina, Kosovo.
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$50,000+< $25 / hr10 - 49
Services provided
Back Office Outsourcing company MedBridge Services LLC was founded in 2024. In Dover, Delaware, the team offers Back Office Outsourcing and Transcription.
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$1,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
Small branding company Pixel Movers, is headquartered in Lahore, Pakistan and Dubai, United Arab Emirates. The team specializes in Branding and Search Engine Optimization.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Business Consulting company CustomerAXL was launched in 2024. The team provides Business Consulting and Call Center Services and is headquartered in Jakarta, Indonesia.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Supportaholic Technologies is a Digital Strategy company based in Noida, India. They focus on Digital Strategy and Web Development and were founded in 2018.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
MORYN NETWORK is an IT strategy consulting company. The team focuses on IT strategy consulting and Application Management & Support, and the agency is in Udaipur, India.
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Undisclosed< $25 / hr10 - 49
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Omega Remote Staff, an answering service, was launched in 2022. The team specializes in Call Center Services and Customer Service Outsourcing.
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$75,000+$25 - $49 / hr10 - 49पिंपरी चिंचवड, India
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AGI Brains Private Limited is an artificial intelligence firm. The पिंपरी चिंचवड, India-based company specializes in Artificial Intelligence and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Established in 2022, AWOS is a small answering service. Their services include Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49Lahore, Pakistan
Services provided
Talent Trellis Inc., a small Back Office Outsourcing company, is based in Toronto, Canada and Lahore, Pakistan. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49
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Bauhinia Solutions Limited, a Digital Strategy company, was launched in 2007. They provides Digital Strategy and Social Media Marketing.
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$1,000+< $25 / hr10 - 49Willemstad, Curaçao
Services provided
Caribglobal Data Services B.V. Is a Business Consulting company. They provide Business Consulting and Call Center Services and were established in 1999. The agency is based in Willemstad, Curaçao.
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$5,000+$25 - $49 / hr10 - 49
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Intecfy, a Back Office Outsourcing company, was founded in 2014. Based in Madrid, Spain, the team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
LNOUTSOURCE is a small call center company. They provide Call Center Services and Back Office Outsourcing and were founded in 2025.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?