Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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Undisclosed< $25 / hr10 - 49
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Launched in 2025, Voxis is an Email Marketing company. In Los Angeles, California, the team specializes in Email Marketing and Call Center Services.
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UndisclosedUndisclosed10 - 49Mechelen, Belgium
Services provided
Founded in 1998, Active Call is a small Mechelen, Belgium-based Direct Marketing company. Their services include Direct Marketing and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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Back Office Outsourcing company Axiotrix Global provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO). They are in Ahmedabad, India.
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UndisclosedUndisclosed10 - 49Singapore, Singapore
Services provided
Melioris is a Digital Strategy company. Located in Singapore, Singapore, their small team focuses on Digital Strategy and Accounting. The company was launched in 2002.
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$1,000+< $25 / hr10 - 49
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Founded in 2022, R&R Virtual Solutions is an answering service. Based in Tuao, Philippines, the team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
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Medionix LLC is a Business Consulting company established in 2025. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
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Founded in 2022, Microtalk Philippines, Inc. Is an IT managed services company. The company focuses on IT managed services and Business Consulting, and is small.
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$1,000+Undisclosed10 - 49
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Established in 2024, Lala Consulting is a Business Consulting company. The team offers Business Consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49Sandton, South Africa
Services provided
Liquid Mash is a branding firm. The firm is in Sandton, South Africa. Their team focuses on Branding and IT managed services.
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UndisclosedUndisclosed10 - 49
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Fulfillment company Ship Apollo Inc was launched in 2019. The firm focuses on Fulfillment and Logistics & Supply Chain Consulting, and is small.
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$1,000+< $25 / hr10 - 49Jaipur, India
Services provided
Zenius Ventures LLP is a Back Office Outsourcing company headquartered in Jaipur, India. Launched in 2023, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$100 - $149 / hr10 - 49
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Power Professor is a Lighting Design company. Headquartered in Portland, Oregon, their small team focuses on Lighting Design and Application Testing. The company was launched in 2019.
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Undisclosed$50 - $99 / hr10 - 49Alexandria, Egypt
Services provided
Peakpoint outsourcing is a small phone answering service established in 2023. Their team focuses on Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49
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Established in 2022, Specialist Line is a small Dhaka, Bangladesh-based Advertising company. Their services include Advertising and Social Media Marketing.
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UndisclosedUndisclosed10 - 49
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Founded in 2025, SaaSbound is an Email Marketing company. The small team focuses on Email Marketing and CRM consulting and SI.
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$1,000+< $25 / hr10 - 49
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Established in 2024, Velociteq Bizserve is a telephone answering service. The team provides Call Center Services and Back Office Outsourcing and is located in Gurugram, India.
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$1,000+$150 - $199 / hr10 - 49Lytchett Matravers, England
Services provided
TACLADDERS IT SOLUTIONS PVT LTD is a small branding agency based in Lytchett Matravers, England and Ambala Cantt, India. Their services include Branding and Conversion Optimization.
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$1,000+< $25 / hr10 - 49
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NYX BPO, an answering service company, is headquartered in Nasr city , Egypt. They specialize in Call Center Services and Back Office Outsourcing and were established in 2025.
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$1,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
Launched in 2024, James infotech solutions is a small Data Annotation Services company located in Ahmedabad, India. Their team offers Data Annotation Services and Web Development.
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$5,000+< $25 / hr10 - 49New York, NY
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Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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Established in 2022, LUMISHA LLC, a small Market Research company, is in South Dumdum, India. Their services include Market Research and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49
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Established in 2023, Polo Staffing LLC, a small answering service, is headquartered in Miami Beach, Florida. Their team offers Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49Montgomery, TX
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Established in 2024, Ataraxis is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Kénitra, Morocco
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Launched in 2019, DIGISELL is a small Kénitra, Morocco-based Sales Outsourcing company. Their team offers Sales Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
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Jayant Engineering & Marketing Pvt. Ltd. Is a small Chhatral, India-based Sales Outsourcing company. The team provides Sales Outsourcing and Document Digitization & Management.
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UndisclosedUndisclosed10 - 49
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Simply AI, an AI Agents company, is headquartered in Leeds, England. They provide AI Agents and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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Ihs solutions, an answering service, is headquartered in Orlando, Florida. Established in 2022, the team offers Call Center Services and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49
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9VerbS is an Email Marketing company. In Cebu City, Philippines, the team focuses on Email Marketing and Call Center Services.
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$25,000+< $25 / hr10 - 49
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Nxtgen Analytics & Services Pvt Ltd is an answering service. Based in Bolpur P, India, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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Established in 2024, SMArTech Solutions is a CRM consulting and SI company. The team focuses on CRM consulting and SI and Call Center Services.
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Undisclosed< $25 / hr10 - 49
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Call center Ataricx was established in 2021. The team provides Call Center Services and Back Office Outsourcing and is headquartered in New Malden, England.
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$10,000+$50 - $99 / hr10 - 49
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EVOLVE IQ TECH is a Navi Mumbai, India-based SEO company. Launched in 2025, the team provides Search Engine Optimization and Call Center Services.
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UndisclosedUndisclosed10 - 49
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Market Options Center is a small answering service established in 2014. Their team provides Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed10 - 49
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CallCare BPO is a Business Consulting company. Founded in 2023, the agency focuses on Business Consulting and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49
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Wistronik Technologies is a Business Consulting company. The firm is headquartered in San Francisco, California. Their team focuses on Business Consulting and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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Established in 2025, OptiBPO - BPO Business Process Outsourcing is an artificial intelligence firm. Their services include Artificial Intelligence and Call Center Services.
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Undisclosed< $25 / hr10 - 49
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TIMES BPO, a Market Research company, was established in 2011. The team provides Market Research and Call Center Services and is headquartered in New Delhi, India.
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Undisclosed< $25 / hr10 - 49
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Opsis CX Solutions is a Business Consulting company. They focus on Business Consulting and Call Center Services and were founded in 2025.
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$50,000+$25 - $49 / hr10 - 49New York, NY
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Mrzeph Tech is a graphic design company headquartered in New York, New York. They specialize in Graphic Design and CRM consulting and SI and were founded in 2020.
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$1,000+$25 - $49 / hr10 - 49Karachi, Pakistan
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Omegagram, an UX agency, specialize in UX/UI Design and IT staff augmentation. They were established in 2024.
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$1,000+< $25 / hr10 - 49
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Etiqad Solutions, a small answering service company, is headquartered in Birmingham , England. The team focuses on Call Center Services and Corporate Training & Coaching.
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Undisclosed< $25 / hr10 - 49
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BritCabs, a Business Consulting company, was launched in 2024. The team focuses on Business Consulting and Call Center Services and is headquartered in Addison, New Jersey.
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$1,000+< $25 / hr10 - 49
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Established in 2024, OCAI TECH SOLUTIONS, a small Business Consulting company, is in Davao City, Philippines. Their team provides Business Consulting and Call Center Services.
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$1,000+< $25 / hr10 - 49
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Bizcentrics is an Advertising company. Their team is based in New Hyde Park, New York and specializes in Advertising and Digital Strategy.
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$1,000+< $25 / hr10 - 49
Services provided
Team Outsource is a Business Consulting company. Their team is based in Newton, Massachusetts. The company offers Business Consulting and Call Center Services.
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$1,000+< $25 / hr10 - 49
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PotentialMe Solutions is a phone answering service. They are in Cape Town, South Africa and have small team. They provide Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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Assists Up is a web design agency. Founded in 2020, the team focuses on Web Design and Graphic Design.
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UndisclosedUndisclosed10 - 49Beverly Hills, CA
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Positify is a Back Office Outsourcing company. The Beverly Hills, California-based company offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$10,000+< $25 / hr10 - 49
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Established in 2025, Rhida Consultancy LLP, a small IT managed services company, is in Ahmedabad, India. Their services include IT managed services and Call Center Services.
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Undisclosed< $25 / hr10 - 49Homestead, FL
Services provided
Flexcenter LLC is a Homestead, Florida-based Back Office Outsourcing company. They offer Back Office Outsourcing and Sales Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?