Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$5,000+< $25 / hr10 - 49
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Based in Moka, Mauritius, AssistFlow Solutions Ltd is a phone answering service. They provide Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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Lead Outsource Development Inc is an IT strategy consulting company. Located in Irvine, California, the agency specializes in IT strategy consulting and Call Center Services.
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$1,000+< $25 / hr10 - 49Sheridan, WY
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Headquartered in Sheridan, Wyoming, TASQ is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Karepoint Billing Service LLP, a Customer Service Outsourcing company, focus on Customer Service Outsourcing and Sales Outsourcing. They were founded in 2025.
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$1,000+< $25 / hr10 - 49
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Telephone answering service Visionary Solutions BPM LLP is in Sahibzada Ajit Singh Nagar, India. They offer Call Center Services and Back Office Outsourcing and were established in 2025.
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$1,000+< $25 / hr10 - 49London, England
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Aetherbloom is a web design company. In London, England, the agency focuses on Web Design and Business Consulting.
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Undisclosed$25 - $49 / hr10 - 49
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Lumevo LLC is a Back Office Outsourcing company. They were founded in 2025 and offer Back Office Outsourcing and IT managed services.
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$5,000+Undisclosed10 - 49
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Founded in 2022, Call Center Solutions Africa(CCSA) is an answering service. The firm specializes in Call Center Services and Sales Outsourcing, and is small.
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$10,000+$25 - $49 / hr10 - 49Monterrey, Mexico
Services provided
Servicios de Contacto Aries is a small Monterrey, Mexico-based call center. The team specializes in Call Center Services and Sales Outsourcing.
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$75,000+Undisclosed10 - 49
Services provided
Established in 2025, Hiblink Tech is a social media marketing company. The small team provides Social Media Marketing and Search Engine Optimization.
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$1,000+$25 - $49 / hr10 - 49
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Asfper Soft is a website development company. They focus on Web Development and Call Center Services and were established in 2013.
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$1,000+< $25 / hr10 - 49
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Sygnius Solution is a social media marketing company. They specialize in Social Media Marketing and Search Engine Optimization and are based in Dhaka, Bangladesh.
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$1,000+$25 - $49 / hr10 - 49Blacktown, Australia
Services provided
SP-Recruitment Specialists is an Accounting company founded in 2000. Their team provides Accounting and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Arrow Consolidated is a web development firm. They were launched in 2020, and their services include Web Development and Business Consulting.
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$1,000+< $25 / hr10 - 49
Services provided
GRÜN smiles, a web development company, offer Web Development and Call Center Services. They were launched in 2018.
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$1,000+< $25 / hr10 - 49
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VirtualBell Outsourcing is a small Bacoor, Philippines-based SEO services firm. Their services include Search Engine Optimization and Business Consulting.
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UndisclosedUndisclosed10 - 49
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Leomhann Enterprises is a Marketing Strategy company. Located in Cleveland, Ohio, the firm specializes in Marketing Strategy and Business Consulting.
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Undisclosed$25 - $49 / hr10 - 49Sant Joan Despí, Spain
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Launched in 2010, High Remark, a small Market Research company, is headquartered in Sant Joan Despí, Spain and Madrid, Spain. Their services include Market Research and Business Consulting.
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$1,000+Undisclosed10 - 49
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Market Research company Outflux focuses on Market Research and Email Marketing. They are based in austin, Texas and Karachi, Pakistan.
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$1,000+< $25 / hr10 - 49
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Sakari Management Group is a Back Office Outsourcing company. The Carlsbad, California-based agency offers Back Office Outsourcing and Transcription.
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UndisclosedUndisclosed10 - 49
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Based in Mumbai, India, Urminath PVT.LTD is a Business Consulting company. They focus on Business Consulting and Call Center Services.
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Undisclosed< $25 / hr10 - 49
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Graphic design company Vista Connect Solutions was founded in 2024. The agency provides Graphic Design and Call Center Services, and is small.
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$5,000+< $25 / hr10 - 49
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Launched in 2025, Corebridge Solutions is a small Kolkata, India-based SEO agency. Their services include Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed10 - 49Carlsbad, CA
Services provided
La Costa Telecom, an IT managed services company, was established in 2025. The company focuses on IT managed services and Call Center Services, and is small.
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$1,000+< $25 / hr10 - 49
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Back Office Squad is a Digital Strategy company. The team offers Digital Strategy and Social Media Marketing, and the firm is in Toronto, Canada.
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$1,000+< $25 / hr10 - 49
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Rivco Assistant, a Back Office Outsourcing company, was launched in 2024. The team offers Back Office Outsourcing and Customer Service Outsourcing and is headquartered in Corona, California.
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Undisclosed< $25 / hr10 - 49
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Warkalink BPO is a small Addis Ababa, Ethiopia-based telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49Pune, India
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Vishura Services Private Limited is a call center company. Launched in 2025, the company is headquartered in Pune, India. Their services include Call Center Services and Back Office Outsourcing.
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$50,000+$25 - $49 / hr10 - 49
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Invent HealthMatics Inc is a Back Office Outsourcing company. The team is located in Dover, Delaware and Saskatoon, Canada, and their services include Back Office Outsourcing and Business
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$1,000+< $25 / hr10 - 49Iloilo City, Philippines
Services provided
Small Back Office Outsourcing company Reytech Telco Services, is in Iloilo City, Philippines. Their services include Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49
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Overseas Experts, a social media marketing agency, specialize in Social Media Marketing and Email Marketing. They were established in 2025.
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Undisclosed$25 - $49 / hr10 - 49
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SkyOS BPO is an answering service company in Sahibzada Ajit Singh Nagar, India. They specialize in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
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VictorySync LLC is a SEO services firm. They were founded in 2023, and their services include Search Engine Optimization and Graphic Design.
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$5,000+< $25 / hr10 - 49
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AXB, a Back Office Outsourcing company, was established in 2024. Headquartered in Prishtina, Kosovo, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49New City, NY
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Content Writing Services company books publishing inc is headquartered in New City, New York. They focus on Content Writing Services and Business Consulting.
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$1,000+$25 - $49 / hr10 - 49T'bilisi, Georgia
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Smartconnectgeorgia is an answering service company. They provide Call Center Services and Customer Service Outsourcing and were established in 2024. The company is located in T'bilisi, Georgia.
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$1,000+Undisclosed10 - 49Glen Iris, Australia
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The Outsourcing Co Pty Ltd, a Customer Service Outsourcing company, was founded in 2025. They specializes in Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr10 - 49
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Shyam workedge, a small Staffing company, is located in Bengaluru, India. The team provides Staffing and IT staff augmentation.
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$1,000+< $25 / hr10 - 49
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SEO company Streamline Venture is located in Lahore, Pakistan. They offer Search Engine Optimization and Call Center Services.
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$1,000+Undisclosed10 - 49
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Launched in 2026, Customer Experience Consulting is a Business Consulting company. The small team offers Business Consulting and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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Nitrova is a small answering service company headquartered in Alexandria, Egypt. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Cincinnati, OH
Services provided
Saztech Solutions is an answering service company. They are based in Cincinnati, Ohio, and their services include Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed10 - 49London, England
Services provided
CoAgents UK, a small AI Agents company, is based in London, England. Their services include AI Agents and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49
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5 Star Billing Services is a Transcription company. They were established in 2007 and focus on Transcription and Call Center Services.
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$1,000+< $25 / hr10 - 49
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Orvetra Business Solutions is a Back Office Outsourcing company. They provide Back Office Outsourcing and Compliance Consulting and were launched in 2025.
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UndisclosedUndisclosed10 - 49
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Globurn Resources Management Pvt Ltd is a Back Office Outsourcing company located in Bengaluru, India and Redditch, England. Their services include Back Office Outsourcing and Business Consulting.
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$5,000+< $25 / hr10 - 49
Services provided
Meta Fusion Tech is a telephone answering service. The agency is headquartered in Lahore, Pakistan. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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Powerplacing is a Back Office Outsourcing company. Their small team is in Littleton, Colorado and focuses on Back Office Outsourcing and Customer Service Outsourcing. The firm was founded in 2022.
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$1,000+< $25 / hr10 - 49
Services provided
NVSPL - Nuvanta Solutions (P) Limited is a small Back Office Outsourcing company founded in 2023. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
Cloud consulting & SI company SWIFTWAVE TECHNOLOGIES was founded in 2024. The small team specializes in cloud consulting & SI and IT strategy consulting.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?