Top Customer Support Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
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Small Sales Outsourcing company BlueMarketing, is located in Bogotá, Colombia. Their services include Sales Outsourcing and Digital Strategy.
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$1,000+$25 - $49 / hr10 - 49Amman, Jordan
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Bluhorizon is an Amman, Jordan-based Accounting company. Their services include Accounting and Call Center Services.
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$1,000+Undisclosed2 - 9Delhi, India
Services provided
PromptShift is an AI Agents company. They were founded in 2025 and offer AI Agents and Artificial Intelligence.
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$1,000+< $25 / hr10 - 49Casper, WY
Services provided
See all 1 projectsGlobal Tech Billing LLC specializes in back-office outsourcing, including settlements, regulatory compliance, accounting, and IT services. Reviews highlight the company's ability to enhance productivity and efficiency, providing expert insights and a competitive edge. Their project management approach is inclusive and respectful, effectively meeting timelines and understanding client needs, which left clients highly satisfied with their services.
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$1,000+< $25 / hr10 - 49Calgary, Canada
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Big Sky is a call center service. The team is in Calgary, Canada, and their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
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South Suburban Answering, a phone answering service, was founded in 1972. They provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Lake Park, FL
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Answer all is a call center. They were established in 1984, and their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Regina, Canada
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We An-Ser Communications Group, an answering service company, is headquartered in Regina, Canada. They specialize in Call Center Services and Customer Service Outsourcing and were launched in 2006.
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UndisclosedUndisclosed10 - 49Jakarta, Indonesia
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Asia Outsourcing Services is an answering service launched in 2003. The small team specializes in Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49
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Call center Enterprise Telecommunications Inc. Was established in 1994. The small team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Somerville, MA
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OD Answering Services, a small call center company, is located in Somerville, Massachusetts. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Wilmington, MA
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Best Message Center is a small call center service in Wilmington, Massachusetts. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Boston, MA
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Votacall, a small answering service, is located in Boston, Massachusetts. The team specializes in Call Center Services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Knoxville, TN
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ProximoCX, a small call center service, is headquartered in Knoxville, Tennessee. The team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Tiranë, Albania
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Sara Call Center is a Market Research company. They are in Tiranë, Albania and have small team of experts. Their services include Market Research and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Tiranë, Albania
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4 EH Consulting is an IT strategy consulting company launched in 2020. The small team specializes in IT strategy consulting and Back Office Outsourcing.
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$1,000+$50 - $99 / hr10 - 49Kraków, Poland
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Launched in 2010, Teleaudyt sp. Z o. O. Is a small IT strategy consulting company. Their team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Las Vegas, NV
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Revmo, Inc. Is an Advertising company. In Las Vegas, Nevada, the company provides Advertising and Content Marketing.
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UndisclosedUndisclosed10 - 49
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Launched in 2010, Magas Services is a Marketing Strategy company. The firm focuses on Marketing Strategy and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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Breeze Assistants Agency is a Recruiting company headquartered in Davao City, Philippines and Cebu City , Philippines. Their services include Recruiting and HR Outsourcing.
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UndisclosedUndisclosed10 - 49
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OBGYNBillpro | OB/GYN Medical Billing & Coding Services is a small Frisco, Texas-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service
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$5,000+$25 - $49 / hr10 - 49
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Business Consulting company SR Tradelink was established in 2020. The team provides Business Consulting and Procurement Support and is based in Indore, India.
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$5,000+< $25 / hr10 - 49
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Call center service Outsource Oasis provides Call Center Services and Customer Service Outsourcing. They are headquartered in St.Catherine, Jamaica.
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UndisclosedUndisclosed10 - 49
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Answering service company Almisource LTD was established in 2023. The small team provides Call Center Services and AI Agents.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
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Candies Freelance Agency Pty Ltd, a call center, was established in 2024. They focuses on Call Center Services and HR Outsourcing.
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$1,000+< $25 / hr10 - 49
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Converged Solutions UK, a phone answering service, provide Call Center Services and Customer Service Outsourcing. They were founded in 2013.
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$1,000+< $25 / hr10 - 49
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Launched in 2024, Talkgens is a phone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49Barranquilla, Colombia
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G2A CONSULTING GROUP SAS, a call center, offer Call Center Services and Sales Outsourcing. They were founded in 2018.
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$1,000+< $25 / hr10 - 49Ahmedabad, India
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Kapiraj Industries, a Manufacturing Consulting company, was founded in 2015. The firm provides Manufacturing Consulting and Logistics & Supply Chain Consulting.
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$1,000+< $25 / hr10 - 49Medley, FL
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Kavica Group SAS is a call center service. The Medley, Florida-based agency focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Surajpura, India
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Back Office Outsourcing company Catalyst Outsource Private Limited was launched in 2025. The team offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr10 - 49
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WSEvolves, a CRM consulting and SI company, was established in 2022. The team focuses on CRM consulting and SI and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Bengaluru, India
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Connexa Technology is a business intelligence company. They provide BI & big data consulting & SI and IT strategy consulting and were founded in 2018.
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$5,000+$25 - $49 / hr10 - 49
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Founded in 2026, Ajentra is a Sales Outsourcing company. Their services include Sales Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49
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Assist World, a small social media marketing agency, is in USA, Oregon. The team provides Social Media Marketing and Call Center Services.
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$1,000+< $25 / hr10 - 49
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Corporate Training & Coaching company Nepcoms Services was established in 2025. The company specializes in Corporate Training & Coaching and Business Consulting.
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$1,000+< $25 / hr10 - 49
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Launched in 2025, Syncura Healthcare Solutions Pvt. Ltd. Is a Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Stamford, CT
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Gallery Locksmith Store is a Business Consulting company. Their small team is in Stamford, Connecticut. Their services include Business Consulting and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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Prime Virtualistic is a Back Office Outsourcing company. Established in 2025, the team provides Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49
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CSR's Financial Solutions Pvt Ltd is a Back Office Outsourcing company. Based in Bengaluru, India, the team focuses on Back Office Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr10 - 49Old Bridge, NJ
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Launched in 2020, Kyniska is a small Content Moderation Services company. Their services include Content Moderation Services and Call Center Services.
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$10,000+$25 - $49 / hr10 - 49Palmetto, FL
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Contractor in Charge is an answering service company. Launched in 2016, the agency focuses on Call Center Services and Accounting.
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UndisclosedUndisclosed10 - 49
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North Georgia Arbor Management LLC is a Marketing Strategy company in Cumming, Georgia. They offer Marketing Strategy and Direct Marketing.
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$5,000+Undisclosed10 - 49
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Established in 2025, SCA Language Solutions is a Language Interpretation company. The agency provides Language Interpretation and Call Center Services.
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Undisclosed$25 - $49 / hr10 - 49
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Back Office Outsourcing company Data Matrics Solutions is in Udaipur, India. They specialize in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+Undisclosed10 - 49
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CALLSTONES LLP is an Islamabad, Pakistan-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Call Center Services.
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Undisclosed< $25 / hr10 - 49Dubai, United Arab Emirates
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Best Maintenance Services, an Environmental Consulting company, was established in 2024. The team offers Environmental Consulting and Biohazard Cleanup and is in Dubai, United Arab Emirates.
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Undisclosed< $25 / hr10 - 49Point Cook, Australia
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Launched in 2020, Cloudesk Offshore Staffing is a Back Office Outsourcing company. The small team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosedFreelancer
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Phone answering service BizJuice, LLC was launched in 2019. The small team focuses on Call Center Services and Corporate Training & Coaching.
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$10,000+$25 - $49 / hrFreelancerLos Angeles, CA
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Established in 2024, ChamConnect is a small Los Angeles, California-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?