Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$1,000+< $25 / hr50 - 249Secunderabad, India
Services provided
H-Line Soft is a midsize Back Office Outsourcing company based in Secunderabad, India and Fremont, California. The team provides Back Office Outsourcing and HR Consulting.
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$1,000+< $25 / hr50 - 249Thenhipalam, India
Services provided
IPIX BPO is a Back Office Outsourcing company in Thenhipalam, India and Kochi, India. Their services include Back Office Outsourcing and Transcription.
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$1,000+$25 - $49 / hr50 - 249Westminster, CO
Services provided
Answer-All is an answering service. Located in Westminster, Colorado, the firm was founded in 1964. Their team offers Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Tallinn, Estonia
Services provided
Katrium is a Back Office Outsourcing company. They provide Back Office Outsourcing and Sales Outsourcing and were launched in 2007. The firm is headquartered in Tallinn, Estonia.
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$1,000+$25 - $49 / hr50 - 249Makati, Philippines
Services provided
Quinn Data Facilities, Inc is an Accounting company. The Makati, Philippines-based firm was launched in 2007. Their team provides Accounting and Web Development.
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$1,000+< $25 / hr50 - 249Aarhus, Denmark
Services provided
The Call Company A/S is a call center service. Their team is headquartered in Aarhus, Denmark and provides Call Center Services and Business Consulting.
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UndisclosedUndisclosed50 - 249Caracas, Venezuela
Services provided
Phone answering service Directa Group is based in Caracas, Venezuela. They focus on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Nashville, TN
Services provided
Employee Pooling is a phone answering service. Founded in 2011, the company is located in Nashville, Tennessee. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249West Perth, Australia
Services provided
Supporting Enterprises, a telephone answering service, was founded in 2008. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Hilliard, OH
Services provided
ContactUS Communications is an artificial intelligence company. Their midsize team is based in Hilliard, Ohio. Their services include Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
Services provided
Direct Scouts Istanbul is a call center service. Founded in 2008, the team focuses on Call Center Services and Customer Service Outsourcing. The company is based in Istanbul, Türkiye.
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UndisclosedUndisclosed50 - 249Beograd, Serbia
Services provided
ICM International Call Center Marketing is a call center service launched in 2014. The team specializes in Call Center Services and Sales Outsourcing and is located in Beograd, Serbia.
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UndisclosedUndisclosed50 - 249Greensboro, NC
Services provided
RSVP Communications, Inc is a Greensboro, North Carolina-based Email Marketing company. Launched in 1985, the team specializes in Email Marketing and Fulfillment.
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UndisclosedUndisclosed50 - 249Amsterdam, Netherlands
Services provided
ProSpex is a Content Marketing company. Launched in 2007, the team focuses on Content Marketing and Digital Strategy.
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UndisclosedUndisclosed50 - 249Ahmedabad, India
Services provided
Mistry & Shah LLP is a Fractional CFO Services company founded in 2002. The team focuses on Fractional CFO Services and Accounting.
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UndisclosedUndisclosed50 - 249
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TEAMSOS, an IT managed services company, is headquartered in Modesto, California. They specialize in IT managed services and cloud consulting & SI and were founded in 1992.
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UndisclosedUndisclosedFreelancerChicago, IL
Services provided
Michelle Silverthorn | Diversity Speaker is a Corporate Training & Coaching company. Based in Chicago, Illinois, the team offers Corporate Training & Coaching and Business Consulting.
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UndisclosedUndisclosed50 - 249Gaithersburg, MD
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THE SCIENTIFIC CONSULTING GROUP, INC is an user experience agency established in 1991. The team offers UX/UI Design and Graphic Design and is in Gaithersburg, Maryland.
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UndisclosedUndisclosed50 - 249Guayaquil, Ecuador
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BPO Andina is a social media marketing company. They are in Guayaquil, Ecuador and have midsize team. Their team specializes in Social Media Marketing and Web Design.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
Launched in 2009, Soporte Lógico Ltda. Is a Digital Strategy company. The team offers Digital Strategy and Business Consulting.
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UndisclosedUndisclosed50 - 249Shanghai, China
Services provided
GFC Consulting Co., Ltd. Shanghai is a Back Office Outsourcing company launched in 2007. The company focuses on Back Office Outsourcing and BI & big data consulting & SI.
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$5,000+$150 - $199 / hr50 - 249Vancouver, Canada
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Based in Vancouver, Canada, Innovation Networks Inc. Is a midsize Cybersecurity company. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249
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Xpedite LLC, an Accounting company, offer Accounting and Call Center Services. They were founded in 2013.
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UndisclosedUndisclosed50 - 249Frankfurt am Main, Germany
Services provided
Gevekom is a call center. Their midsize team is located in Frankfurt am Main, Germany. Their services include Call Center Services and Direct Marketing.
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UndisclosedUndisclosed50 - 249Milano, Italy
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2B1 GROUP SRL is a Finance & Accounting Outsourcing (FAO) company. Launched in 2006, the team specializes in Finance & Accounting Outsourcing (FAO) and HR Consulting.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
Kelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249Winnipeg, Canada
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ECom Customer Care Inc is a Marketing Strategy company. Their team is located in Winnipeg, Canada. The company focuses on Marketing Strategy and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Miramar, FL
Services provided
Established in 1964, DRS Imaging Services LLC. Is an ECM consulting and SI company. The team offers ECM consulting and SI and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Bangkok, Thailand
Services provided
Grant Thornton Thailand is a midsize Accounting company established in 1991. Their services include Accounting and Business Consulting.
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UndisclosedUndisclosed50 - 249Montego Bay, Jamaica
Services provided
Midsize telephone answering service Platinum BPO Solutions, is in Montego Bay, Jamaica. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
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CottGroup is a Finance & Accounting Outsourcing (FAO) company based in Istanbul, Türkiye. Launched in 1996, the team provides Finance & Accounting Outsourcing (FAO) and Accounting.
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UndisclosedUndisclosed50 - 249Caracas, Venezuela
Services provided
Person To Person, a midsize phone answering service, is in Caracas, Venezuela. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Montevideo, Uruguay
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Avanza Uruguay is an answering service company. The agency is headquartered in Montevideo, Uruguay. Their services include Call Center Services and Ecommerce Marketing.
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UndisclosedUndisclosed50 - 249
Services provided
Site Telekom is a Market Research company. Based in Istanbul, Türkiye, the team offers Market Research and Call Center Services.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
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Phone answering service bcc is based in Istanbul, Türkiye. Established in 2020, the team provides Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
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In Istanbul, Türkiye, PayrollTürkiye is a Finance & Accounting Outsourcing (FAO) company. The team provides Finance & Accounting Outsourcing (FAO) and PEO/Employee Leasing.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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FRONTLINE Selling, a Market Research company, is located in Atlanta, Georgia. Founded in 2002, the team specializes in Market Research and Call Center Services.
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$1,000+< $25 / hrFreelancer
Services provided
Workeaze is a Bhopal, India-based social media marketing agency. They offer Social Media Marketing and Content Marketing and were founded in 2023.
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UndisclosedUndisclosed50 - 249Bangkok, Thailand
Services provided
In Bangkok, Thailand, NEMERA Technologies is a midsize IT strategy consulting company. Their services include IT strategy consulting and Recruitment Process Outsourcing.
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UndisclosedUndisclosed50 - 249Phoenix, AZ
Services provided
DDC-I is a software development firm. Founded in 1980, the company is in Phoenix, Arizona. Their services include Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249St. Louis, MO
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KnowledgeLake is a Content Marketing company. Established in 1999, their team offers Content Marketing and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
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NX3 Healthcare is a SEO agency launched in 2024. Their services include Search Engine Optimization and Digital Strategy.
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UndisclosedUndisclosed50 - 249Sydney, Australia
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Launched in 2021, ITKnocks is a midsize Sydney, Australia-based Market Research company. Their services include Market Research and BI & big data consulting & SI.
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Undisclosed< $25 / hr50 - 249
Services provided
KamelBPO is a Sales Outsourcing company. They were launched in 2019, and their services include Sales Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosedFreelancerJasper, GA
Services provided
BizBot Ninja is a social media marketing agency. The small Jasper, Georgia-based team focuses on Social Media Marketing and Artificial Intelligence. The company was founded in 2024.
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$10,000+< $25 / hr50 - 249
Services provided
In Saidia, Morocco, GlobaServe Morocco is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Folsom, CA
Services provided
Founded in 2001, Introlligent is an IT strategy consulting company. The midsize team focuses on IT strategy consulting and IT managed services.
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$5,000+$25 - $49 / hr50 - 249Cairo, Egypt
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Midsize Application Testing company Testing Geeks , is located in Cairo, Egypt and Dubai , United Arab Emirates. Their services include Application Testing and Recruitment Process Outsourcing.
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UndisclosedUndisclosed50 - 249Stamford, CT
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Branding firm ESMSYS was launched in 2003. The agency focuses on Branding and Web Design.
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UndisclosedUndisclosedFreelancer
Services provided
Founded in 2023, CortecSoft LLC is a Conversion Optimization company. Their team specializes in Conversion Optimization and Product Design.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?