Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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Undisclosed< $25 / hr50 - 249Katy, TX
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Arace Services is a HR Outsourcing company. They were founded in 2017, and their services include HR Outsourcing and Staffing.
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$75,000+Undisclosed50 - 249Jeddah, Saudi Arabia
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Logistics & Supply Chain Consulting company NOSSCO was launched in 2024. The midsize team offers Logistics & Supply Chain Consulting and Procurement Support.
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UndisclosedUndisclosed50 - 249Vernal, UT
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ZConnect is a Staffing company launched in 2023. The midsize team focuses on Staffing and Back Office Outsourcing.
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Undisclosed< $25 / hr50 - 249Antipolo, Philippines
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Enbrighten Solutions Inc. Is a Back Office Outsourcing company. The agency is based in Antipolo, Philippines. Their services include Back Office Outsourcing and Recruitment Process Outsourcing.
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UndisclosedUndisclosed50 - 249
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Energy Recruitment Agency in Nepal is a Business Consulting company founded in 2014. The midsize team offers Business Consulting and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249New York, NY
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Launched in 2004, CommerceV3 is an Email Marketing company. Their team specializes in Email Marketing and Search Engine Optimization.
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$1,000+< $25 / hr50 - 249
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IZAK 10 Corporation is a midsize Karachi, Pakistan-based phone answering service. Their services include Call Center Services and Application Testing.
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UndisclosedUndisclosed50 - 249Houston, TX
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Founded in 2020, 1stReach Technologies is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Colombo, Sri Lanka
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Enliven Designers is a midsize UX agency. Founded in 2019, the team focuses on UX/UI Design and Back Office Outsourcing.
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Undisclosed< $25 / hr50 - 249
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Info Connect Business Process Outsourcing is a Market Research company launched in 2022. The agency specializes in Market Research and Customer Service Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249Houston, TX
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Vericore Services is a Back Office Outsourcing company. Founded in 2024, the company is headquartered in Houston, Texas. Their services include Back Office Outsourcing and Accounting.
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$1,000+$50 - $99 / hr50 - 249Ahmedabad, India
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AIplay Technologies is an other IT consulting and SI company. Founded in 2026, their team offers other IT consulting and SI and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr50 - 249
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Launched in 2023, Infusion Business Intelligence is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Dronfield, England
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Paperclip Admin is a call center. In Dronfield, England, the firm focuses on Call Center Services and Transcription.
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UndisclosedUndisclosed2 - 9
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Small telephone answering service A2Z CAll Center, is located in and San Diego, California. The team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Bremen, Germany
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Bürodienstleistungen Sigrid Hiltmann is an Accounting company. They are located in Bremen, Germany and have small team. Their services include Accounting and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Cluj-Napoca, Romania
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Established in 2002, Domino IT Services is an IT managed services company. In Cluj-Napoca, Romania, the team specializes in IT managed services and cloud consulting & SI.
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Undisclosed< $25 / hr2 - 9Johannesburg South, South Africa
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Lucid Remote, a Customer Service Outsourcing company, specialize in Customer Service Outsourcing and Social Media Marketing. They were founded in 2023.
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$1,000+< $25 / hr10 - 49
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See all 1 projectsCadre Crew provides services in Customer Support Outsourcing, including administrative support, data entry and management, and project coordination. The reviews highlight their exceptional responsiveness, clear communication, and reliable delivery, making them a standout choice for customer care outsourcing projects. Clients commend their ability to meet deadlines and efficiently handle tasks, contributing to increased customer satisfaction and operational efficiency.
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$1,000+< $25 / hr10 - 49Davao City, Philippines
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Pepper VA, a small Back Office Outsourcing company, is headquartered in Davao City, Philippines. The team provides Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Muskegon, MI
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LongerDays, a Back Office Outsourcing company, was launched in 2010. They focuses on Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Hartford, England
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Pink Spaghetti PA Services, a Back Office Outsourcing company, was established in 2009. They provides Back Office Outsourcing and Direct Marketing.
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$5,000+$100 - $149 / hr10 - 49Denver, CO
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Chess is an IT managed services company. Their small team is headquartered in Denver, Colorado. Their services include IT managed services and cloud consulting & SI.
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$1,000+$25 - $49 / hr10 - 49
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NOVUSCALL is an Orem, Utah-based call center service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Velika Gorica, Croatia
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Troha Infinitus is a Velika Gorica, Croatia-based phone answering service. They specialize in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Dublin, Ireland
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Answering service company CallPageboy Call Centre is located in Dublin, Ireland. They focus on Call Center Services and Sales Outsourcing and were launched in 1972.
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$1,000+< $25 / hr10 - 49Lyon, France
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Force Plus is a Business Consulting company headquartered in Lyon, France. The team specializes in Business Consulting and Search Engine Optimization.
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$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
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Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Abu Dhabi, United Arab Emirates
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Accounting company BOTH is in Abu Dhabi, United Arab Emirates. The team offers Accounting and Business Consulting.
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UndisclosedUndisclosed10 - 49Montevideo, Uruguay
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Recauda Uruguay, a Back Office Outsourcing company, offers Back Office Outsourcing and Call Center Services. The firm is located in Montevideo, Uruguay.
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UndisclosedUndisclosed10 - 49Nesconset, NY
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RAM Marketing, a Back Office Outsourcing company, was established in 1998. The small team provides Back Office Outsourcing and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Kirkcaldy , Scotland
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Connect First is a call center. Their small team is in Kirkcaldy , Scotland. Their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Hoffman Estates, IL
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Bridge Personnel Services is a Staffing company. The team is based in Hoffman Estates, Illinois, and their services include Staffing and Recruiting.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
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Web Leads Inc is a small Advertising company. They specialize in Advertising and Mobile App Development and were established in 2010.
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UndisclosedUndisclosed10 - 49New York, NY
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Direct Action Media is a branding company. Headquartered in New York, New York, their team provides Branding and Pay Per Click.
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UndisclosedUndisclosed10 - 49Bedford, NH
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Powerhouse Consulting Inc is a call center service. Founded in 1987, the team focuses on Call Center Services and Business Consulting. The firm is headquartered in Bedford, New Hampshire.
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UndisclosedUndisclosed10 - 49Barcelona, Spain
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Parera Consulting is an Accounting company. Founded in 1989, the team specializes in Accounting and Business Consulting. The agency is located in Barcelona, Spain.
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UndisclosedUndisclosed10 - 49
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Carvalho & Freire Contadores Associados is an Accounting company. The -based company was established in 2007. Their services include Accounting and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Tijuana, Mexico
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Prestige Call Center is a Back Office Outsourcing company. Headquartered in Tijuana, Mexico, the team offers Back Office Outsourcing and Market Research.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
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Grupo Concentra is a small Ciudad de México, Mexico-based Back Office Outsourcing company. Their services include Back Office Outsourcing and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
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Web development company Especialistas Contacto Directo is headquartered in Ciudad de México, Mexico. Established in 2008, the team offers Web Development and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Sao Paulo, Brazil
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Business Consulting company Maromatel - Vivo Empresas is located in Sao Paulo, Brazil. They offer Business Consulting and Call Center Services and were established in 2002.
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UndisclosedUndisclosed10 - 49Ciudad Juárez, Mexico
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IT managed services company PRISMA Tecnologia Computacional specializes in IT managed services and Finance & Accounting Outsourcing (FAO). They are located in Ciudad Juárez, Mexico.
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UndisclosedUndisclosed10 - 49El Paso, TX
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Established in 2000, DataXport.Net is a small software development firm. Their team offers Custom Software Development and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Guayaquil, Ecuador
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PCC & BPO is a small Guayaquil, Ecuador-based call center service. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Cali, Colombia
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PARQUESOFT CALI is a small Other Marketing company located in Cali, Colombia. Their services include Other Marketing and Digital Strategy.
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UndisclosedUndisclosed10 - 49Suzhou Shi, China
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Virtual Era Financial Service (Suzhou) Co., Ltd., a software development firm, is headquartered in Suzhou Shi, China. The team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49McLean, VA
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VIATEQ Corporation is a Cybersecurity company. Their small team of employees is headquartered in McLean, Virginia. Their team specializes in Cybersecurity and Business Consulting.
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UndisclosedUndisclosed10 - 49
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Established in 2002, Excelencia y Gestión, a small Commercial Property Management company, is in San José, Costa Rica. Their services include Commercial Property Management and Commercial
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UndisclosedUndisclosed10 - 49Limas, France
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BMPB France is a small answering service company located in Limas, France. The team focuses on Call Center Services and Back Office Outsourcing.
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Get My MatchesWhy Trust Clutch
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Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?