Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$1,000+$25 - $49 / hr50 - 249Pune, India
Services provided
Fulcrum Resources is an Advertising company in Pune, India. They focus on Advertising and Branding and were founded in 2010.
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$1,000+Undisclosed50 - 249Oslo, Norway
Services provided
RSI NGD Group of Companies specializes in Customer Support Outsourcing, providing Call Center Solutions and Customer Service BPO services. Reviews indicate a 100% positive feedback with clients highlighting their exemplary project management and effective communication. Approximately 90% of reviewers emphasize their cost-effectiveness and commitment to delivering results that exceed expectations.
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$1,000+< $25 / hr50 - 249Farmington, MO
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Back Office Outsourcing company Ad Snipper is headquartered in Farmington, Missouri and Karachi, Pakistan. They focus on Back Office Outsourcing and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Boston, MA
Services provided
OneStudyTeam is a Digital Engineering company. The Boston, Massachusetts-based team offers Digital Engineering and Conversion Optimization.
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$5,000+$50 - $99 / hr50 - 249Cape Town, South Africa
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Headquartered in Cape Town, South Africa, Byte Orbit is a midsize software development firm. Their services include Custom Software Development and Web Development.
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$1,000+$25 - $49 / hr50 - 249
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Pulsestrat is a Marketing Strategy company launched in 2023. Their services include Marketing Strategy and Digital Strategy.
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Undisclosed< $25 / hr50 - 249
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DATAGIGABYTE, an IT managed services company, was established in 2012. Based in Etterbeek, Belgium and Mumbai, India, the team specializes in IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Millington, TN
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Sparco is an IT strategy consulting company. Founded in 1992, the agency is headquartered in Millington, Tennessee. Their team focuses on IT strategy consulting and IT managed services.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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UndisclosedUndisclosed50 - 249San Francisco, CA
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Speechpad, a midsize Transcription company, is headquartered in San Francisco, California and Hollywood, Florida. The team specializes in Transcription and Translation.
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UndisclosedUndisclosedFreelancerMorris Plains, NJ
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Business Consulting company Alldigi Tech was founded in 2005. Located in Morris Plains, New Jersey, the team offers Business Consulting and Finance & Accounting Outsourcing (FAO).
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$1,000+Undisclosed50 - 249Washingtonville, NY
Services provided
Founded in 1993, Hudson Software is a call center service. Their services include Call Center Services and Application Testing.
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$1,000+< $25 / hr50 - 249Islamabad, Pakistan
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Riz Solutions is an Advertising company. Their midsize team is headquartered in Islamabad, Pakistan. Their services include Advertising and Social Media Marketing.
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Undisclosed< $25 / hr50 - 249San Ramon, CA
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Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing
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Undisclosed< $25 / hr50 - 249Fort Collins, CO
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Press-One Customer Care is a call center service. The team offers Call Center Services and IT managed services and is based in Fort Collins, Colorado and Fort Collins, Colorado.
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$250,000+< $25 / hr50 - 249Sheridan, WY
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WE-PRO RCM Solutions LLC, a midsize answering service, is headquartered in Sheridan, Wyoming and Noida, India. The team specializes in Call Center Services and Business Consulting.
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UndisclosedUndisclosedFreelancerMalmö, Sweden
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CRINSO Sweden AB, a Back Office Outsourcing company, is headquartered in Malmö, Sweden. Their services include Back Office Outsourcing and Social Media Marketing.
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UndisclosedUndisclosedFreelancer
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Undetected is a Product Design company established in 2025. Based in Annandale, Virginia, the team specializes in Product Design and Packaging Design.
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$10,000+$25 - $49 / hr50 - 249
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PlanetGlobe is a custom software development company. Their team is based in Mysore, India and offers Custom Software Development and Web Development.
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$5,000+$25 - $49 / hr50 - 249
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In Houston, Texas and Karachi, Pakistan, Traxcel LLC is an IT managed services company. Launched in 2009, the team specializes in IT managed services and BI & big data consulting & SI.
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UndisclosedUndisclosedFreelancer
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HappyLeaf Support is a Business Consulting company. The small Owensboro, Kentucky-based team focuses on Business Consulting and Call Center Services. The agency was launched in 2025.
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UndisclosedUndisclosedFreelancer
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Elevate Contact Solutions is a Digital Strategy company. The Cape Town, South Africa-based team specializes in Digital Strategy and Social Media Marketing.
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$5,000+$50 - $99 / hr50 - 249Durban, South Africa
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Launched in 2022, 2CT Sales Co. Is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Call Center Services and is in Durban, South Africa.
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$1,000+< $25 / hr50 - 249Mount Edgecombe, South Africa
Services provided
CiQ, an answering service, was founded in 2019. They specializes in Call Center Services and Back Office Outsourcing.
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$1,000+$200 - $300 / hrFreelancerSan Diego, CA
Services provided
Crescent Consultancy is a small Advertising company established in 2024. Their team specializes in Advertising and Marketing Strategy.
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$1,000+< $25 / hr50 - 249
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HSBAH is a midsize Employer of Record (EOR) Services company. Launched in 2024, the team focuses on Employer of Record (EOR) Services and HR Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249
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Founded in 2020, Connectly Outbound is a midsize Oshkosh, Wisconsin-based call center service. Their services include Call Center Services and Email Marketing.
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UndisclosedUndisclosed50 - 249
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Go Hire Virtual is a Back Office Outsourcing company. Launched in 2021, the team offers Back Office Outsourcing and Marketing Strategy.
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$1,000+$25 - $49 / hr50 - 249
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End2End Consultant is a midsize New York, New York-based answering service company. The team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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UHY Centra Management Associates (Chartered Accountants) is a midsize Accounting company in Sri Jayawardenepura Kotte, Sri Lanka. The team focuses on Accounting and Financial Consulting.
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$1,000+< $25 / hr50 - 249
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Virtual ConnIQ is a call center service located in Consolacion, Philippines. Established in 2022, the team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249
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Skyline Live Support is a branding firm launched in 2017. The team specializes in Branding and Marketing Strategy and is based in Caloocan, Philippines.
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UndisclosedUndisclosedFreelancerDharmapuri, India
Services provided
Logeshworkspace is a data analytics company. They were established in 2025, and their services include BI & big data consulting & SI and Back Office Outsourcing.
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$1,000+< $25 / hrFreelancer
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Established in 2024, Swift VA Global is a Market Research company. The team provides Market Research and Marketing Strategy and is headquartered in East London, South Africa.
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$5,000+$25 - $49 / hr50 - 249
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ACES is a midsize answering service company. They provide Call Center Services and Back Office Outsourcing and were launched in 2020.
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$25,000+$50 - $99 / hr50 - 249Kraków, Poland
Services provided
United Solutions is an IT strategy consulting company in Kraków, Poland. They specialize in IT strategy consulting and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Nairobi, Kenya
Services provided
Language Interpretation company Langues Des Champions Limited is in Nairobi, Kenya. Established in 2021, the team specializes in Language Interpretation and Translation.
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$1,000+$25 - $49 / hr50 - 249
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DATA GLOBAL CALL CENTER SARL, a call center company, offers Call Center Services and Back Office Outsourcing. The company is in Tetouan, Madagascar.
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UndisclosedUndisclosed50 - 249
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Ixsight, an Application Management & Support company, was founded in 2009. Based in Mumbai, India, the team specializes in Application Management & Support and CRM consulting and SI.
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UndisclosedUndisclosedFreelancer
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Tek Matr LLC is a phone answering service. The company is located in The Dalles, Oregon. Their team provides Call Center Services and Marketing Strategy.
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$1,000+< $25 / hr50 - 249Chișinău, Moldova
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Staffing company Association of Recruitment Agencies was launched in 2008. The agency provides Staffing and Accounting.
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$1,000+< $25 / hr50 - 249
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SSG SERV Private Limited is a phone answering service. Established in 2015, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Globexa Group is an answering service. In Tashkent, Uzbekistan, the company was established in 2025. Their services include Call Center Services and IT managed services.
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$5,000+$25 - $49 / hr50 - 249Cape Town, South Africa
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Ubuntu Outsourcing Solutions, a Recruitment Process Outsourcing company, was founded in 2024. The agency focuses on Recruitment Process Outsourcing and Back Office Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249Hilliard, OH
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Fluency LLC is a call center company. Located in Hilliard, Ohio, the firm specializes in Call Center Services and Translation.
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$5,000+< $25 / hr50 - 249Dubai, United Arab Emirates
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Revive Hub Renovations Dubai is a Commercial Property Management company. They are based in Dubai, United Arab Emirates. Their team provides Commercial Property Management and Commercial
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$1,000+$25 - $49 / hr50 - 249Madrid, Colombia
Services provided
WORLD JOINT CONNECTION is a Madrid, Colombia-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Ahmedabad, India
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Back Office Outsourcing company MAS Solutions offers Back Office Outsourcing and CRM consulting and SI. They are located in Ahmedabad, India.
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UndisclosedUndisclosedFreelancer
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Back Office Outsourcing company BackOps Advantage is in Dallas, Texas. The team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
Services provided
Launched in 2004, 7 Kings Code is an IT managed services company. The team offers IT managed services and IT staff augmentation and is based in Coral Springs, Florida and Lahore, Pakistan.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?