Top Virtual Receptionist Services
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Undisclosed< $25 / hr50 - 249Duluth, GAServices provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
37% Virtual receptionist63% Answering servicesSee all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.
18 of 51 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 51 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read moreWas this helpful?
Industry Experience
Moneypenny USA has garnered positive feedback across various industries, including construction, healthcare, real estate, and business services. Clients commend their adaptability, responsive customer service, and effective call management, which enhance operational efficiency. In the construction sector, they provided reliable after-hours support. In healthcare, they improved patient engagement by ensuring calls were answered promptly. Overall, their strengths lie in personalized service, problem-solving capabilities, and the ability to customize their offerings to meet specific industry needs.
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Retail Telecommunications Arts, entertainment & music Construction Other industries Business services Hospitality & leisure Real estate Advertising & marketing Education Information technology Manufacturing Energy & natural resourcesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall feedback on Moneypenny USA (formerly VoiceNation) indicates a mixed sentiment regarding cost and value for money. While several clients praised the service's affordability—such as a medical staffing company spending approximately $300 per month—others noted unexpected charges and price increases, leading to dissatisfaction. Positive comments highlight the service's efficiency and professionalism, suggesting that the value often justifies the cost, despite some inconsistencies in service delivery over time.Was this helpful?
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$1,000+Undisclosed50 - 249
Services provided
10% Call Center Services10% Custom Software Development10% E-Commerce Development +1510% Mobile App Development10% Pay Per Click10% Search Engine Optimization10% Social Media Marketing10% Web Development2% Application Management & Support2% Cloud Consulting & SI2% Content Marketing2% Conversion Optimization2% Email Marketing2% IT Managed Services2% IT Strategy Consulting2% Video Production2% Wearable App Development2% Web DesignFocus Areas
33% Virtual receptionist34% Answering services33% Inbound appointment schedulingSee all 3 projectsHT Visions is a web development company specializing in creating custom platforms, CRM systems, and professional websites to enhance user engagement and operational efficiency. Across reviews, 100% of clients praised their responsiveness and ability to tailor solutions effectively. However, 33% mentioned room for improvement in post-launch support and user training.
Industry Experience
HT Visions has demonstrated strong expertise in the Arts, Entertainment & Music and Financial Services industries. Clients in the music sector praised their ability to enhance user experiences through thoughtful UX/UI design, leading to greater engagement. In financial services, their custom web development resulted in significant increases in website traffic and client satisfaction. Overall sentiment is highly positive, with clients noting HT Visions' technical proficiency, responsiveness, and creativity as key strengths, making them a solid choice for projects in these fields.
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Arts, entertainment & music Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have highlighted HT Visions' competitive pricing and strong value for money, with one reviewer noting that their pricing fit the budget and offered good value for the cost. Another client emphasized the impressive outcomes achieved, including increased engagement and improved client satisfaction, which further justified the investment. Overall, the sentiment reflects satisfaction with the balance between cost and the quality of services provided, though suggestions for additional post-launch support were noted.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
75% Call Center Services25% TranscriptionFocus Areas
50% Virtual receptionist50% Answering servicesSee all 1 projectsOnebox is a company specializing in Customer Support Services, providing inbound call handling, answering, and transcription services. The overall feedback highlights their technical proficiency in routing calls and integrating with CRM systems, while 100% of reviewers appreciate the cost-effectiveness and ease of deployment. Their service is deemed efficient, saving clients significant time and resources.
0 of 1 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Transcription & Answering Services for IT Firm
4.0 — Read moreWas this helpful?
Industry Experience
onebox has garnered positive feedback primarily within the Information Technology industry. Clients appreciate their strengths in providing efficient inbound call handling and transcription services, highlighting the ease of deployment and the positive impact on business responsiveness. With a flat billing structure, onebox is recognized for its cost-effectiveness, saving clients substantial time and resources. This makes onebox a suitable partner for businesses in the IT sector seeking reliable communication solutions.
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Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive the company's pricing as favorable, noting a flat billing structure that provides substantial savings compared to hiring in-house personnel. One client highlighted that their annual expenditure is under $1,000, emphasizing the value derived from the service, which saves them the equivalent cost of a full-time employee. Overall, the sentiment reflects satisfaction with the cost-effectiveness and efficiency of the services provided.Was this helpful?
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$5,000+< $25 / hr50 - 249
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +125% Language InterpretationFocus Areas
25% Virtual receptionist50% Answering services25% Inbound appointment schedulingSee all 1 projectsY-CON BPS specializes in Contact Center Services, delivering comprehensive Customer Support Services, Inbound and Outbound Call Center functions, and Telephonic Support. Their reviews highlight a significant positive impact, with a 98% order accuracy and a 28% conversion rate increase. Impressively, 100% of feedback underscores their professionalism and adaptability, with room for further improvement in peak-hour coverage and strategic insights.
1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Customer Support Services for Foam Pillows & Mattresses Co
5.0 — Y-CON BPS provides customer support services for a foam pillows and mattresses company. The team manages interactions via chat and phone, resolves inquiries, and implements follow-up for cart Read moreWas this helpful?
Industry Experience
Y-CON BPS has received positive feedback primarily from the manufacturing industry, specifically related to customer interaction management and sales optimization for products like memory foam mattresses. Clients noted significant improvements in customer satisfaction (CSAT) metrics, conversion rates, and order accuracy. The provider's strengths include effective communication, professionalism, and the ability to deliver measurable results. Potential clients in manufacturing can expect a strong fit, particularly for projects focused on enhancing customer service and sales processes.
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ManufacturingWas this helpful?
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Clients have expressed high satisfaction with Y-CON BPS, noting that their services provide excellent value for money. One client highlighted a significant conversion rate increase from 12% to 28% and a CSAT score improvement from 4.1 to 4.8 out of 5, showcasing effective outcomes relative to cost. The professionalism and responsiveness of the team were particularly praised, although there were suggestions for expanded support during peak hours to enhance service further.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
50% Call Center Services35% Customer Service Outsourcing15% Back Office OutsourcingFocus Areas
18% Virtual receptionist55% Answering services27% Inbound appointment schedulingSee all 2 projectsProComm is a company specializing in Contact Center Services, offering Inbound Call Center and Customer Support Services. According to reviews, ProComm excels in handling calls efficiently and improving customer service, with 100% satisfaction reported by one reviewer. The company is praised for strong communication skills and professionalism, saving clients significant time and money monthly.
Reviews mention Communicative
ProComm has received positive feedback regarding their communication skills, with clients noting that their employees 'have strong communication skills' and consistently 'meet our expectations and have even gone above them.' This sentiment highlights their effectiveness in addressing customer service needs and enhancing efficiency in handling inbound calls. Overall, clients express satisfaction with ProComm's communicative approach, indicating a strong alignment with their project requirements.-
Scheduling & Answering Assistance for Telecommunications Firm
5.0 Nov 2, 2017The service provider's strengths include strong communication skills among their employees. This attribute contributes significantly to the efficiency of the collaboration. Their communicative approach ensures a smooth workflow and successful project outcomes.
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2 of 2 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Scheduling & Answering Assistance for Telecommunications Firm
5.0 — Read moreWas this helpful?
Industry Experience
ProComm demonstrates significant expertise in the Telecommunications and Healthcare industries, garnering positive feedback for their inbound services. Clients in Telecommunications noted enhanced customer service and efficiency, while Healthcare clients highlighted their ability to manage high call volumes effectively. Both sectors praised ProComm's strong communication skills and professionalism. Overall, sentiment is highly favorable, suggesting ProComm is well-suited for businesses seeking to optimize customer interactions and improve operational efficiency in these industries.
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Telecommunications HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
ProComm's pricing structure is generally perceived as reasonable, with clients noting significant cost savings. One client reported saving approximately $500 per month, while another estimated savings of $1,200 to $1,500 monthly. Overall sentiment regarding value for money is positive, although one reviewer suggested potential improvements in cost. Clients appreciate the efficiency and professionalism of ProComm's services, contributing to their strong value perception despite some concerns about pricing.Was this helpful?
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$1,000+< $25 / hr10 - 49Dallas, TX
Services provided
10% Call Center Services35% Staffing20% Back Office Outsourcing +220% Customer Service Outsourcing15% HR OutsourcingFocus Areas
10% Virtual receptionist60% Answering services30% Inbound appointment schedulingSee all 3 projectsKore BPO is a company specializing in Call Center Services, including Inbound and Outbound Call Center operations. Reviews highlight their strong communication and efficiency, with 100% positive feedback on meeting targets and improving recruitment outcomes. Clients appreciate their value for cost and alignment with company values.
1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Financial Education Company
5.0 — Kore BPO provides ongoing call center services for a financial education company. The team is responsible for managing incoming and outgoing calls and booking appointments. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Kore BPO's competitive pricing and excellent value for money. One review noted that their pricing fit the client's budget while delivering good value, leading to increased applicant quality. Another client emphasized significant cost savings compared to traditional agencies, which enhanced their marketing effectiveness. Overall, the sentiment is overwhelmingly positive regarding Kore BPO's cost-effectiveness and the quality of service provided.Was this helpful?
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UndisclosedUndisclosed50 - 249
Services provided
20% Call Center Services20% E-Commerce Development20% Mobile App Development +220% Web Design20% Web DevelopmentFocus Areas
35% Virtual receptionist35% Inbound appointment scheduling30% Answering servicesSee all 1 projectsShandong Zhishun Network Technology Co., Ltd. is a prominent Internet enterprise providing comprehensive services in online marketing, social e-commerce, new retail, and digital transformation. Their clientele praises their professional technology and efficient communication, with 100% of reviewers highlighting smooth project management and high efficiency, while no areas for improvement were noted.
Industry Experience
Shandong Zhishun Network Technology Co., Ltd. has received positive feedback primarily in the Logistics & Supply Chain industry. Clients commend the company's strong technical expertise, comprehensive service offerings, and effective project management. Their strengths include advanced network promotion technology and customized website construction services. The overall sentiment is highly favorable, indicating that potential clients in logistics and related sectors may find a good match in their capabilities for digital transformation and online marketing solutions.
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Logistics & Supply ChainWas this helpful?
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Clients commend Shandong Zhishun Network Technology Co., Ltd. for their comprehensive service offerings and professional technology, highlighting the company's strong value for money. One client noted their competitive pricing in comparison to the quality of service provided, stating that the project was completed smoothly and efficiently. Overall, the sentiment reflects satisfaction with the cost-effectiveness and high-quality results delivered by the company, with no reported areas for improvement.Was this helpful?
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Undisclosed< $25 / hr10 - 49
Services provided
50% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +25% Finance & Accounting Outsourcing (FAO)5% Sales OutsourcingFocus Areas
15% Virtual receptionist70% Answering services15% Inbound appointment schedulingSee all 1 projectsElegance Outsource Pvt Ltd is a Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Centers. Overall feedback is 90% positive, highlighting their 24/7 availability and effective communication. Clients appreciate their cost-effective solutions and high-quality service, though some suggest streamlining communication to one point of contact.
1 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsUnknown avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center & Customer Service Outsourcing for Minicab Co
5.0 — Elegance Outsource Pvt Ltd provides ongoing call center services for a minicab company. The team is responsible for handling customer service, booking, and solving payment issues. Read moreWas this helpful?
Industry Experience
Elegance Outsource Pvt Ltd has demonstrated expertise in the transportation industry, particularly in providing customer support services for taxi and minicab operations. Clients commend their ability to reduce operational costs, enhance call quality, and improve customer satisfaction through effective communication and 24/7 availability. Overall sentiment in this sector is highly positive, with notable strengths in flexibility and service quality, making them a suitable partner for businesses seeking reliable operational support.
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TransportationWas this helpful?
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Clients have noted that Elegance Outsource Pvt Ltd offers strong value for money, with one reviewer highlighting their pricing as fitting within budget while delivering quality service. The company has successfully reduced operational costs and increased customer satisfaction, further demonstrating their cost-effectiveness. However, some clients suggested the need for more flexible pricing structures, including commission-based options, to enhance value. Overall, sentiment regarding cost and value is positive.Was this helpful?
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$1,000+< $25 / hr10 - 49Udaipur, India
Services provided
10% Call Center Services25% Back Office Outsourcing15% Customer Service Outsourcing +615% Web Design10% Sales Outsourcing10% Search Engine Optimization5% Business Consulting5% Content Marketing5% Social Media MarketingFocus Areas
10% Virtual receptionist54% Inbound appointment scheduling36% Answering servicesSee all 2 projectsDatum Decipher Analytics Private Limited is an IT and technical back-office support company specializing in software maintenance, infrastructure monitoring, and QA testing. With 100% positive feedback, clients commend their proactive approach, adaptability, and effective project management. Reviewers particularly appreciate their foresight in suggesting improvements and their ability to integrate seamlessly with internal teams.
Industry Experience
Datum Decipher Analytics Private Limited has demonstrated expertise primarily in the financial services sector, particularly with fintech companies. Feedback highlights their strengths in IT support, QA testing, and infrastructure monitoring, showcasing a proactive approach that enhances operational efficiency. Clients appreciate their adaptability, clear communication, and ability to anticipate needs, resulting in improved backend stability and reduced post-release incidents. Overall, the sentiment is highly positive, suggesting their services are well-suited for businesses seeking reliable tech support in financial services.
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Financial servicesWas this helpful?
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Clients commend Datum Decipher Analytics for providing excellent value for money, with one CTO noting that their pricing fit the budget while delivering good ROI. The company is recognized for its comprehensive support and adaptability, which enhanced backend operations significantly. Overall sentiment reflects satisfaction with cost-effectiveness, as clients feel they received substantial benefits relative to their investment, although some suggest improvements in onsite support.Was this helpful?
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$50,000+< $25 / hr50 - 249San Jose, CA
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +315% Finance & Accounting Outsourcing (FAO)15% Social Media Marketing10% Web DevelopmentFocus Areas
30% Virtual receptionist35% Answering services35% Inbound appointment schedulingSee all 1 projectsSuccessLink Outsourcing is a company specializing in financial management and property management support services. The overall feedback from client reviews is overwhelmingly positive, with 100% of reviewers highlighting their exceptional organization, technical proficiency, and reliability. Clients particularly commend their impressive communication and execution skills.
Industry Experience
SuccessLink Outsourcing has received positive feedback primarily in the real estate industry, focusing on property management services. Clients highlight their expertise in financial organization, efficiency, and effective communication. The company is praised for its ability to quickly understand client needs and deliver high-quality candidates. Overall, the sentiment is highly favorable, suggesting that SuccessLink is a strong fit for clients seeking outsourcing solutions in real estate management.
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Real estateWas this helpful?
Average Project Cost Breakdown
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Clients have expressed high satisfaction with SuccessLink Outsourcing's cost-effectiveness and value for money. One client highlighted that their outsourced controller was more organized and reliable than previous CFOs, indicating strong value. The efficiency and swift delivery of services were noted as 'mind-blowing,' reinforcing the sentiment that the pricing reflects the quality of service provided. Overall, clients found the company to deliver exceptional results without compromising on cost.Was this helpful?
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Undisclosed< $25 / hr50 - 249Poggio a Caiano, Italy
Services provided
20% Call Center Services40% Customer Service Outsourcing20% Back Office Outsourcing +120% Sales OutsourcingFocus Areas
30% Virtual receptionist40% Answering services30% Inbound appointment schedulingSee all 1 projectsConeit Outsourcing is a customer service management company that excels in optimizing support operations across various communication channels. The company received overwhelmingly positive feedback, with highlights including improved response times, increased customer satisfaction, and seamless scalability. Approximately 95% of reviewers praised their proactive approach, alignment with client values, and commitment to maintaining brand consistency.
Industry Experience
Coneit Outsourcing has demonstrated significant expertise in the eCommerce industry, particularly in customer service management for brands like Eternatal, which specializes in maternity and baby care products. Positive feedback highlights their strengths in improving customer satisfaction, response times, and operational efficiency. Clients appreciate their proactive communication, adaptability, and alignment with brand values, resulting in enhanced customer loyalty. Overall, Coneit Outsourcing is a strong fit for businesses seeking reliable customer support solutions, especially in eCommerce.
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eCommerceWas this helpful?
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Clients commend Coneit Outsourcing for their cost-effectiveness and overall value for money. One CEO noted that the pricing fit their budget while providing great value for the cost. Additionally, the company demonstrated a strong commitment to customer satisfaction, which contributed to improved service outcomes. Overall, the sentiment is positive, highlighting Coneit’s ability to deliver quality service at a competitive price.Was this helpful?
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$1,000+< $25 / hr2 - 9
Services provided
20% Call Center Services20% Content Writing Services20% Transcription +410% Back Office Outsourcing10% Business Consulting10% Corporate Travel Management10% Customer Service OutsourcingFocus Areas
50% Virtual receptionist25% Answering services25% Inbound appointment schedulingSee all 1 projectsProoffice Assist is a company specializing in administrative and customer support services, including telephonic support and call handling. Overall, 100% of the feedback is positive, highlighting their exceptional communication, responsive management, and top-notch administration team, which significantly improved clients' processes and efficiency.
1 of 1 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Back-Office Outsourcing & Call Svcs for Health Training Co
5.0 — A healthcare training company hired Prooffice Assist to provide back-office outsourcing and call center services. The team was responsible for various administrative services and streamlining daily Read moreWas this helpful?
Industry Experience
Prooffice Assist has received positive feedback primarily from the healthcare training industry. Clients commend their ability to streamline administrative processes and enhance client assistance through exceptional communication and responsive management. The company's strengths lie in providing valuable administrative services and innovative solutions for day-to-day operations. Overall sentiment is highly favorable, indicating Prooffice Assist is well-suited for businesses seeking administrative support in the healthcare sector and potentially other service-oriented industries.
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Other industriesWas this helpful?
Average Project Cost Breakdown
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Clients have expressed a positive sentiment regarding Prooffice Assist's pricing, noting that it fits within their budgets and offers good value for the cost. One client specifically highlighted that the company’s pricing was a decisive factor in their selection, alongside the alignment of company values. Overall, feedback indicates that clients feel they receive significant value for their investment, particularly in terms of improved administrative processes and responsive service.Was this helpful?
More responsive than most other service providers
Get in TouchProoffice Assist is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed2 - 9Las Vegas, NV
Services provided
35% Call Center Services25% Customer Service Outsourcing20% Generative AI +120% Sales OutsourcingFocus Areas
25% Virtual receptionist50% Inbound appointment scheduling25% Answering servicesSee all 2 projectsVinsiAI is a Contact Center Services provider specializing in Customer Support Services, utilizing AI to handle call volumes and customer service tasks efficiently. Across reviews, 100% of clients highlight VinsiAI's impressive responsiveness and cost-effective solutions, with notable praise for their natural-sounding voice technology and seamless setup process.
Reviews mention Understands their clients' needs
Clients have expressed a positive sentiment regarding VinsiAI's understanding of their needs. One review highlighted the company's responsiveness and attentiveness, noting that requests were heard and applied effectively. The Director of Commercial Development at Wicked Chicken emphasized that VinsiAI's team worked closely to ensure clarity on requirements, resulting in a solution that integrated seamlessly into their operations. Overall, feedback indicates that VinsiAI excels in grasping and addressing client objectives.-
Call Center Services for Food & Beverage Restaurant
5.0 Jul 25, 2024Vinsi.AI was responsive and attentive. Our needs and requests were heard and applied. Was able to work with the team to make sure what was being requested, what was needed, was understood.
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2 of 2 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Food & Beverage Restaurant
5.0 — VinsiAI is developing a natural-sounding voice and conversation tool to take orders from incoming calls for a fast-casual restaurant. Read moreWas this helpful?
Industry Experience
VinsiAI has received positive feedback from clients in the Food & Beverage and Business Services industries. In Food & Beverage, they excelled in automating order taking, improving efficiency and customer interaction. In Business Services, clients noted the effective deployment of customer service agents, enhancing response times and satisfaction. Overall, VinsiAI is recognized for its responsiveness, product quality, and cultural fit, making it a strong candidate for businesses seeking AI solutions in these sectors.
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Food & Beverage Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently highlighted VinsiAI's pricing as a strong point, noting that it fits within their budgets and offers good value for the cost. For instance, a Director from Wicked Chicken emphasized the company's pricing as a key reason for selection, while a BPO owner remarked on VinsiAI providing a lower-cost solution compared to human agents. Overall, the sentiment surrounding VinsiAI's cost and value for money is positive, reflecting satisfaction with the financial aspects of their services.Was this helpful?
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$10,000+< $25 / hr50 - 249Lahore, Pakistan
Services provided
70% Call Center Services30% Back Office OutsourcingFocus Areas
25% Virtual receptionist45% Answering services30% Inbound appointment schedulingTeloSolution, a call center, is based in Lahore, Pakistan and Lahore, Pakistan. Launched in 2017, the team focuses on Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr2 - 9Redding, CA
Services provided
25% Call Center Services50% Staffing25% Generative AIFocus Areas
35% Virtual receptionist35% Inbound appointment scheduling30% Answering servicesSee all 1 projectsVirtual Legacy Partner specializes in virtual assistant services, particularly excelling in aiding acquisition tasks for consulting firms. Reviews highlight their exceptional communication and cultural fit, with 100% of feedback emphasizing timely delivery and impressive service. Clients report exceeding expectations, notably in discovering valuable acquisition opportunities.
Industry Experience
Virtual Legacy Partner has received positive feedback primarily from the consulting industry, where they demonstrated expertise in acquisition strategies. Clients noted their strong communication skills and cultural fit as key strengths, significantly aiding in successful acquisition searches. Their ability to deliver results ahead of schedule has positively impacted company sales, marking them as a reliable partner for consulting firms seeking effective acquisition support.
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ConsultingWas this helpful?
Average Project Cost Breakdown
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Clients have expressed satisfaction with Virtual Legacy Partner's pricing, noting it aligns well with their budgets and offers good value for money. One client specifically mentioned that the company's pricing fit their budget while providing a great culture fit. Overall, the sentiment is positive, with clients appreciating the cost-effectiveness relative to the quality of services delivered, further evidenced by successful outcomes in their projects.Was this helpful?
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$10,000+< $25 / hr1,000 - 9,999Hoang Mai, Vietnam
Services provided
22% Call Center Services20% Application Testing20% Back Office Outsourcing +318% Customer Service Outsourcing10% Mobile App Development10% Web DesignFocus Areas
35% Virtual receptionist35% Inbound appointment scheduling30% Answering servicesPure Moderation is a Customer Service Outsourcing company. Launched in 2006, the agency focuses on Customer Service Outsourcing and Call Center Services.
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$10,000+$200 - $300 / hr2 - 9Toronto, Canada
Services provided
30% Call Center Services30% AI Consulting30% Customer Service Outsourcing +25% Search Engine Optimization5% Web DesignFocus Areas
25% Virtual receptionist50% Answering services25% Inbound appointment schedulingSee all 1 projectsPeak Demand is a technology company specializing in AI implementations, particularly in healthcare settings. Reviews highlight a 100% positive feedback rate, emphasizing their strong alignment with client values and budget considerations. Notably, 100% of reviewers commend their responsive and technically proficient service, making them a recommended partner for voice AI solutions in complex environments.
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Undisclosed< $25 / hr2 - 9
Services provided
50% Call Center Services50% Customer Service OutsourcingFocus Areas
30% Virtual receptionist35% Answering services35% Inbound appointment schedulingSee all 1 projectsInbound Customer Support (SMC-PVT) LTD) is a dedicated Contact Center Services provider specializing in Customer Support Services and Inbound Call Center operations. The company is praised for its reliable staff availability, consistent 100% delivery rate, and excellent value for cost, with 100% of reviewers highlighting their unwavering customer support. Some improvement in communication was suggested.
0 of 1 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Taxi Services Company
4.5 — Inbound Customer Support (SMC-PVT) LTD) provides customer support services for a taxi services company. The team handles incoming calls and ensures the client has enough staff to assist customers. Read moreWas this helpful?
Industry Experience
Inbound Customer Support (SMC-PVT) LTD has demonstrated significant expertise in the transportation industry, particularly in private hire taxi services. Feedback highlights their commitment to customer service, reliability in staffing, and effective communication, resulting in high satisfaction rates among clients. Overall sentiment is positive, with clients praising their cost-effectiveness and cultural fit, indicating a strong potential match for businesses in the transportation sector seeking dependable customer support.
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TransportationWas this helpful?
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Clients have consistently highlighted Inbound Customer Support (SMC-PVT) LTD's competitive pricing and overall value for money. One client noted that their 'pricing fit our budget' and emphasized the 'good value for cost.' The sentiment reflects satisfaction with service delivery, as clients appreciated the company's commitment to meeting their needs without compromising quality. Overall, the feedback suggests a strong alignment between cost and value provided by the company.Was this helpful?
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$1,000+< $25 / hr10 - 49Chennai, India
Services provided
15% Call Center Services50% Back Office Outsourcing25% Social Media Marketing +110% Customer Service OutsourcingFocus Areas
30% Virtual receptionist40% Answering services30% Inbound appointment schedulingSee all 7 projectsBewage Technologies is a customer support outsourcing company, providing end-to-end service solutions, including live chat, phone, and email support. Reviews highlight their exceptional responsiveness and value for cost, with 100% of reviewers praising their project management and commitment to customer satisfaction. Many note significant improvements in customer metrics, such as a 25% increase in conversion rates.
Reviews mention High-quality work
Clients express a high level of satisfaction with Bewage Technologies, highlighting their commitment to quality work. One client noted, 'We’ve seen an incredibly high level of service from Bewage employees,' particularly praising their responsiveness and reduced response times. Feedback consistently reflects that Bewage holds itself to high standards, delivering value and aligning well with client goals. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement mentioned.-
Customer Service Outsourcing for Technology Services Company
5.0 May 2, 2025We’ve seen an incredibly high level of service from Bewage employees. One of the great things the team has done is reduce the initial response time on our cases. They are very responsive and consistent in meeting goals; they hold themselves to a high standard, and anyone at Center would probably agree with me.
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Industry Experience
Bewage Technologies has demonstrated expertise across various industries, including Consumer Products, Financial Services, Information Technology, Retail, and Consulting. Clients commend their responsiveness, effective customer support, and ability to enhance operational efficiency. In Consumer Products, they improved conversion rates significantly. In Financial Services, they aided in scaling operations and delivering insightful analyses. Overall, the sentiment is highly positive, making Bewage Technologies a strong candidate for businesses seeking customer service solutions across these sectors.
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Consumer Products Financial services Information technology Consulting RetailWas this helpful?
Average Project Cost Breakdown
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Clients consistently express satisfaction with Bewage Technologies' pricing, noting it fits their budgets and provides good value for the cost. One client emphasized, 'Pricing fit our budget' and 'Good value for cost,' reflecting a common sentiment across reviews. Additionally, clients appreciated the quality of service relative to the cost, with one stating, 'We’ve seen an incredibly high level of service,' further reinforcing the perception of value received.Was this helpful?
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UndisclosedUndisclosed250 - 999
Services provided
70% Call Center Services30% Sales OutsourcingFocus Areas
40% Virtual receptionist40% Answering services20% Inbound appointment schedulingSignMore, a call center company, was launched in 2022. The midsize team specializes in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
50% Call Center Services37% Back Office Outsourcing13% Customer Service OutsourcingFocus Areas
28% Virtual receptionist43% Answering services29% Inbound appointment schedulingSee all 5 projectsBPO VA - Out of Business was a company providing Contact Center Services and Customer Support Services. They were praised for efficiency and strong customer care, saving clients approximately 40% on costs and 25% on time monthly. Reviews highlighted their ability to understand customer needs, with 100% positive feedback regarding customer service and efficiency.
Reviews mention Puts the customer first
The feedback regarding BPO VA emphasizes their commitment to customer satisfaction, highlighting their efficient service and strong client support. Clients noted their ability to understand customer needs and provide timely, quality work, resulting in significant time and cost savings. One client specifically praised the company's customer care, stating it made them feel comfortable compared to other suppliers. Overall, the sentiment reflects a strong customer-first approach, with no significant areas for improvement identified.-
Customer & Office Services for IT Firm
4.5 Aug 14, 2017Compared to other suppliers, we have felt comfortable due to the great customer care they have. Their attention to our customers and knowing their needs are their strengths.
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Read 2 Reviews0 of 2 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costWas this helpful?
Industry Experience
The provider has received positive feedback across various industries including Business Services, Information Technology, Consumer Products, and others. Clients consistently note their expertise in back office services, highlighting strengths such as efficiency, quality service, and significant cost savings. Overall sentiment is favorable, with businesses reporting enhanced performance, time savings, and improved competitiveness. This provider is particularly well-suited for companies looking to streamline operations in service-oriented sectors.
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Business services Other industries Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently report that the company provides excellent value for money, with one client noting savings of up to $3,000 per month and another mentioning a 40% reduction in costs. Many reviews highlight the high quality of service at competitive prices, with one client emphasizing that the cost is worth it despite not being able to disclose specific pricing details. Overall, sentiment regarding cost and value is highly positive, indicating strong satisfaction among clients.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Hyderabad, India
Services provided
40% Call Center Services30% Customer Service Outsourcing20% Sales Outsourcing +110% Digital StrategyFocus Areas
40% Virtual receptionist40% Answering services20% Inbound appointment schedulingHRH Next Services Pvt. Ltd. Is an answering service. Launched in 2007, their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Sheridan, WY
Services provided
20% Call Center Services60% Back Office Outsourcing10% Recruitment Process Outsourcing +110% TranscriptionFocus Areas
40% Virtual receptionist30% Answering services30% Inbound appointment schedulingSee all 2 projectsPrimary BPO is a company specializing in Contact Center Services and Customer Support Services, offering solutions such as inbound and outbound call handling, billing, and telephonic support. The majority of reviewers, approximately 80%, praise their efficient project management, timely delivery, and good value for cost. However, some suggest improvements in communication consistency with clients and medical experience of agents.
Reviews mention Accommodating
Clients have consistently praised Primary BPO for their accommodating nature, highlighting the promptness and effectiveness of their responses to issues and ideas. A client noted that team members, particularly Steve and Zyra, were always willing to adjust to their needs. Additionally, the open communication and adaptability demonstrated by Primary BPO were commended, showcasing their commitment to collaboration and support throughout the project.-
Scribe & Customer Support Services for Ophthalmology Center
4.5 May 8, 2024Always, Steve and Zyra accommodate any idea or issue I have had with promptness and effectiveness. We are impressed with how well their teams work together with our clinics. Open communication, brainstorming and constant adaptability from our company.
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0 of 2 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Scribe & Customer Support Services for Ophthalmology Center
4.5 — Primary BPO provides scribe and customer support services for an ophthalmology practice and surgery center. They schedule patients and handle authorizations, billing, coding, and marketing Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Primary BPO's competitive pricing and strong value for money. One client noted that their 'pricing fits our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the pricing was a key reason for their selection of Primary BPO, alongside cultural alignment. Overall, feedback indicates a positive perception of the company's cost-effectiveness in delivering quality services.Was this helpful?
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UndisclosedUndisclosed10 - 49Erie, PA
Services provided
65% Call Center Services20% Back Office Outsourcing15% Customer Service OutsourcingFocus Areas
31% Virtual receptionist46% Answering services23% Inbound appointment schedulingSee all 1 projectsPCMSI is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center solutions. The reviews predominantly highlight their exceptional Customer Support Services, with 90% of feedback being positive. Many reviewers emphasize their efficient Call Handling and responsive Customer Care Services, underscoring their commitment to excellence in Telephonic Support.
Industry Experience
PCMSI has garnered positive feedback primarily in the Information Technology sector, demonstrating strong expertise and delivering impactful solutions. Clients have noted the company's capacity to address complex challenges effectively, enhancing project outcomes. Overall sentiment indicates that PCMSI is a reliable partner in IT, known for their innovative approaches and commitment to client success, making them a suitable choice for organizations within this industry.
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Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding PCMSI's cost and value for money. Feedback highlights that their pricing is competitive, with several clients noting that the quality of work delivered justifies the investment. One client specifically mentioned that the return on investment was significant, while another emphasized that the services provided exceeded their expectations relative to the cost. Overall, PCMSI is perceived as offering solid value within their pricing structure.Was this helpful?
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Undisclosed< $25 / hr2 - 9
Services provided
10% Call Center Services20% Web Development10% AR/VR Development +610% Application Management & Support10% CRM Consulting and SI10% Custom Software Development10% E-Commerce Development10% Enterprise App Modernization10% Mobile App DevelopmentFocus Areas
35% Virtual receptionist35% Answering services30% Inbound appointment schedulingSee all 3 projectsEco Software Solutions LLC is purported to offer Contact Center Services, including Customer Support and Telephonic Support. However, a review indicates a negative experience, with accusations of fraudulent behavior and misrepresentation. This suggests potential concerns regarding their authenticity and reliability in delivering legitimate customer service solutions.
Reviews mention Accessible
Clients have consistently highlighted Eco Software Solutions LLC's accessibility, noting that their support team is always available. One client emphasized their quick response times and effective communication methods, including in-person and virtual meetings. Overall, the sentiment regarding accessibility is highly positive, with clients expressing satisfaction in the timely delivery of projects and the company's readiness to address their needs.-
Custom Software for Software Company
5.0 Jun 22, 2023Delivered on time. Quick response. Support team is always available.
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Industry Experience
Eco Software Solutions LLC has garnered mixed feedback across two industries: IT Services and Software. In the IT Services sector, a review highlighted concerns over trustworthiness, labeling the company as a scam. Conversely, in the Software industry, they received praise for their timely delivery, excellent project management, and responsive support. Overall, while their reputation in IT Services is negative, their strength lies in custom software development, making them a better fit for clients in the Software domain.
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IT Services SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback regarding Eco Software Solutions LLC indicates a mixed perception of cost and value. One reviewer noted that their pricing fit the budget and provided good value, highlighting timely delivery and effective support. Conversely, another review described a negative experience, alleging deceptive practices and labeling the company as a scam, which severely undermines their perceived value. Overall, while some clients appreciate the pricing and service, significant concerns about integrity persist.Was this helpful?
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UndisclosedUndisclosed10 - 49Las Vegas, NV
Services provided
15% Call Center Services65% Pay Per Click20% Email MarketingFocus Areas
10% Virtual receptionist55% Inbound appointment scheduling35% Answering servicesSee all 1 projectsOpensend is a company specializing in email acquisition services for e-commerce brands. The majority of reviews highlight their remarkable value, with at least 6x ROI reported by clients, and a 100% retention rate across projects. Their responsiveness and ability to deliver positive results quickly are consistently praised, though some express interest in expanded services such as postal acquisition campaigns.
Industry Experience
Opensend has demonstrated significant expertise in the eCommerce industry, particularly in enhancing email acquisition strategies for brands of varying average order values. Clients report strong ROI, with results indicating returns of 6x to over 15x on investment. The company's strengths include responsiveness, value for cost, and successful delivery of email addresses, making them a suitable partner for eCommerce growth agencies seeking to scale operations effectively.
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eCommerceWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Opensend's competitive pricing and exceptional value for money. One client noted that the service fit their budget while delivering a remarkable 6x to 15x ROI on their investment. The positive sentiment is further reinforced by reports of successful outcomes, with clients experiencing tangible results and retention rates of 100%. Overall, Opensend is viewed as a cost-effective solution that meets client needs effectively.Was this helpful?
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
Services provided
10% Call Center Services80% Sales Outsourcing10% Customer Service OutsourcingFocus Areas
10% Virtual receptionist80% Inbound appointment scheduling10% Answering servicesThe Weaver Group is a strategic consulting firm specializing in risk management and protective services. According to client feedback, 93% of personnel contacted were successfully recruited, highlighting their effective project management and communication. Clients appreciate their value for cost, alignment with company values, and proactive research in targeting decision-makers.
Industry Experience
The Weaver Group has demonstrated expertise primarily in the Business Services sector, particularly in corporate intelligence and strategic risk management. Clients have praised their effective recruitment strategies, achieving a high success rate in personnel deployment. Feedback indicates strong project management practices, including regular updates and responsiveness to client needs. Overall sentiment reflects satisfaction with their value and alignment with client goals, making them a suitable choice for projects requiring risk management and recruitment services.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with The Weaver Group's pricing, noting that it fits their budgets and offers good value for money. One client specifically highlighted their selection of the company due to the alignment of values and the cost-effectiveness of their services. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality, reinforcing the company's reputation for providing valuable solutions at competitive prices.Was this helpful?
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Undisclosed$25 - $49 / hr1,000 - 9,999Seoul, South Korea
Services provided
20% Call Center Services25% Translation20% Customer Service Outsourcing +910% Custom Software Development10% Web Design5% Advertising5% Cybersecurity1% Graphic Design1% Mobile App Development1% Other Design1% Other Digital Marketing1% Social Media MarketingFocus Areas
35% Virtual receptionist35% Answering services30% Inbound appointment schedulingDigital Hearts Co., Ltd., a Translation company, was founded in 2001. The company offers Translation and Call Center Services.
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UndisclosedUndisclosed10,000+Zagreb, Croatia
Services provided
30% Call Center Services20% AI Development20% HR Consulting +310% Customer Service Outsourcing10% Digital Strategy10% RecruitingFocus Areas
30% Virtual receptionist40% Inbound appointment scheduling30% Answering servicesFounded in 2007, Mplus is a call center company. Their team provides Call Center Services and Artificial Intelligence.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
Services provided
50% Call Center Services50% HR OutsourcingFocus Areas
100% Virtual receptionistReal Receptionist is a call center and HR Outsourcing company. Founded in 2019, the agency offers Call Center Services and HR Outsourcing.
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$1,000+< $25 / hr2 - 9New York, NY
Services provided
50% Call Center Services50% Back Office OutsourcingFocus Areas
100% Virtual receptionistSee all 1 projectsOkayRelax provides a range of services including Contact Center Services, Customer Support Services, and Inbound Call Center tasks. Overall feedback indicates varied experiences, with some clients appreciating the task management dashboard while others noted issues with communication and timely delivery. Despite high ratings and budget-friendly pricing, certain areas for improvement were identified.
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Undisclosed< $25 / hr50 - 249Noida, India
Services provided
40% Call Center Services20% Back Office Outsourcing15% Business Consulting +215% Search Engine Optimization10% Customer Service OutsourcingFocus Areas
30% Virtual receptionist40% Inbound appointment scheduling30% Answering servicesAscentBPO is a call center company. Established in 2013, the agency is based in Noida, India. Their services include Call Center Services and Back Office Outsourcing.
Read more$2,000 Best for companies who wanttostart with 4-5 seats $5,200 Best for companies with 24*7 support $11,000 Best for the companies who wants bigger teams.View PackagesBlended Support for the Operation Processes
Providing blended support including the inbound calling support, outbound calling support, data entry, ticket creation and closing, email support, chat support at a single place.Was this helpful?
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$5,000+$50 - $99 / hr250 - 999Bengaluru, India
Services provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
10% Virtual receptionist70% Answering services20% Inbound appointment schedulingCimmons Integrated Services Private Limited is a call center. The Bengaluru, India-based firm was established in 2020. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
50% Virtual receptionist50% Answering servicesZventus is an answering service. The midsize Los Angeles, California-based team specializes in Call Center Services and Sales Outsourcing. The firm was established in 2016.
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UndisclosedUndisclosed10 - 49Chester, England
Services provided
100% Call Center ServicesFocus Areas
35% Virtual receptionist35% Answering services30% Inbound appointment schedulingCall center company Daktela UK is located in Chester, England and Winnersh, England. Founded in 2005, the team specializes in Call Center Services.
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UndisclosedUndisclosed50 - 249Toronto, Canada
Services provided
55% Call Center Services45% IT Strategy ConsultingFocus Areas
45% Virtual receptionist55% Inbound appointment schedulingPhone answering service VereQuest is based in Toronto, Canada. The team focuses on Call Center Services and IT strategy consulting.
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$5,000+$25 - $49 / hr1,000 - 9,999Mira Bhayandar, India
Services provided
65% Call Center Services20% Back Office Outsourcing15% Customer Service OutsourcingFocus Areas
35% Virtual receptionist35% Inbound appointment scheduling30% Answering servicesEpicenter Technologies is a Mira Bhayandar, India-based answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2001.
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$1,000+< $25 / hr10,000+Cairo, Egypt
Services provided
50% Call Center Services25% Customer Service Outsourcing10% Back Office Outsourcing +35% Business Consulting5% HR Consulting5% Sales OutsourcingFocus Areas
34% Virtual receptionist33% Answering services33% Inbound appointment schedulingMajorel Egypt is a call center service. Their team is located in Cairo, Egypt. The agency focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr50 - 249Tallinn, Estonia
Services provided
30% Call Center Services25% Other Digital Marketing15% Staffing +310% AI Development10% HR Consulting10% RecruitingFocus Areas
35% Virtual receptionist35% Answering services30% Inbound appointment schedulingApifonica is an answering service company. Launched in 2015, the agency is based in Tallinn, Estonia and Warszawa, Poland. Their team provides Call Center Services and Other Digital Marketing.
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$10,000+$25 - $49 / hr1,000 - 9,999Kakkanad, India
Services provided
30% Call Center Services15% Cloud Consulting & SI10% Custom Software Development +510% Digital Strategy10% E-Commerce Development10% ERP Consulting and SI10% IT Managed Services5% IT Staff AugmentationFocus Areas
20% Virtual receptionist50% Answering services30% Inbound appointment schedulingFounded in 2002, Aabasoft, a large call center service, is in Kakkanad, India. Their team offers Call Center Services and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Dublin , Ireland
Services provided
30% Call Center Services40% Back Office Outsourcing15% Customer Service Outsourcing +115% Sales OutsourcingFocus Areas
100% Virtual receptionistLaunched in 1973, Voxpro is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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$25,000+< $25 / hr250 - 999
Services provided
50% Call Center Services25% Back Office Outsourcing25% Customer Service OutsourcingFocus Areas
100% Virtual receptionistSee all 1 projectsOnCalla - Contact Center Services provides comprehensive Customer Support Services, including 24/7 phone answering, inbound and outbound call management, and lead pre-qualification. Clients have consistently praised the company's professionalism, reliability, and the significant improvement in client service quality, resulting in increased client acquisition. The service is highlighted for its cost-effectiveness and efficiency in handling communications promptly.
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$5,000+< $25 / hr1,000 - 9,999Karachi, Pakistan
Services provided
14% Call Center Services24% Customer Service Outsourcing12% Back Office Outsourcing +510% Email Marketing10% Graphic Design10% Sales Outsourcing10% Social Media Marketing10% Web DesignFocus Areas
33% Virtual receptionist67% Inbound appointment schedulingEPlanet communication Pvt. Ltd. Is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Call Center Services and were established in 2003.
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$1,000+< $25 / hr250 - 999
Services provided
34% Call Center Services20% Back Office Outsourcing11% Customer Service Outsourcing +510% Finance & Accounting Outsourcing (FAO)10% Web Development5% Custom Software Development5% Mobile App Development5% Web DesignFocus Areas
100% Virtual receptionistOptimal Virtual Employee is a phone answering service. They offer Call Center Services and Back Office Outsourcing and were founded in 2007. The firm is based in India.
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UndisclosedUndisclosed1,000 - 9,999Iloilo City, Philippines
Services provided
50% Call Center Services25% Back Office Outsourcing25% Customer Service OutsourcingFocus Areas
35% Virtual receptionist35% Answering services30% Inbound appointment schedulingOBPO is a call center. The large Iloilo City, Philippines-based team specializes in Call Center Services and Back Office Outsourcing. The firm was founded in 2000.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
85% Call Center Services15% Customer Service OutsourcingFocus Areas
100% Virtual receptionistAdministrative Resource Options is a call center service. They are headquartered in Chicago, Illinois. Their team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Portland, OR
Services provided
75% Call Center Services15% Customer Service Outsourcing10% Back Office OutsourcingFocus Areas
89% Virtual receptionist11% Inbound appointment schedulingWellReceived is a call center. They were established in 2020 and focus on Call Center Services and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10,000+Jakarta, Indonesia
Services provided
35% Call Center Services35% HR Consulting30% Customer Service OutsourcingFocus Areas
35% Virtual receptionist35% Answering services30% Inbound appointment schedulingPhone answering service VALDO INC focuses on Call Center Services and HR Consulting. They were founded in 2002.
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UndisclosedUndisclosed1,000 - 9,999Portland, OR
Services provided
50% Call Center Services50% Customer Service OutsourcingFocus Areas
35% Virtual receptionist35% Answering services30% Inbound appointment schedulingServiceForge, a phone answering service and Customer Service Outsourcing company, was founded in 2023. They offers Call Center Services and Customer Service Outsourcing.
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$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
Services provided
50% Call Center Services50% Sales OutsourcingFocus Areas
50% Virtual receptionist25% Answering services25% Inbound appointment schedulingTelephone answering service and Sales Outsourcing company Evolved Contact is headquartered in Melbourne, Australia. Launched in 2014, the team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999
Services provided
100% Call Center ServicesFocus Areas
70% Virtual receptionist20% Answering services10% Inbound appointment schedulingPhone answering service OfficeEarth is headquartered in. The team focuses on Call Center Services.
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List of the Top Virtual Receptionist Companies
Latest Virtual Receptionist Articles
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How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
Virtual Receptionist Services FAQs
A virtual receptionist company answers incoming calls, routes inquiries, schedules appointments, and handles basic customer support remotely. By relying on trained agents and VoIP technology, they act as an extension of your team—providing professional, branded interactions without the overhead of hiring full-time staff.
Virtual receptionist provides professional remote administrative solutions, ensuring a seamless customer experience without the need for physical office presence. These agencies offer a myriad of services, including:
- 24/7 or after-hours call answering
- Appointment scheduling and calendar management
- Call forwarding and message taking
- Lead qualification and intake scripting
- Bilingual or multilingual support
- Live chat or SMS response add-ons
Some agencies also integrate with CRMs and practice-management tools to sync data in real time.
Pricing models vary based on several factors like call volume, language requirements, and industry complexity influence the final rate. Based on data gathered by our team at Clutch, here’s what you can expect:
- Pay-as-you-go minutes: $1 – $2.50 per minute
- Bundled packages: $150 – $600 per month for 100–300 minutes
- Dedicated agents: $1,500 – $4,000 per month for high-volume lines
Always make sure to request a detailed quote before signing any agreements with potential service providers.
Start by mapping your call volume and service hours. Then:
- Review Clutch ratings and detailed client feedback.
- Request sample call recordings to evaluate tone and professionalism.
- Confirm technical integrations (CRM, calendar, HIPAA compliance, etc.).
- Compare contract flexibility—month-to-month vs. annual.
A short paid trial can validate fit before long-term commitment. Leverage the data-driven resources and client reviews we’ve prepared on Clutch to streamline your search for the ideal partner for your business.
Red flags, if ignored, can lead to more harm than good for your investment. Be cautious if a firm checks any of these traits:
- Guarantees “zero missed calls” without explaining overflow processes
- Hides actual per-minute fees or surcharges
- Refuses to share sample scripts or call recordings
- Lacks data security certifications for sensitive industries
- Provides no clear escalation path for urgent messages
- How are your agents trained and evaluated?
- Do you specialize in my industry (legal, healthcare, SaaS, etc.)?
- What integrations are supported out of the box?
- Can I customize call scripts and hold messages?
- How do you handle spikes in call volume?
- What reporting do I receive—real-time dashboards, weekly summaries?
Call centers focus on high-volume, often transactional support, while virtual receptionist agencies aim to replicate the warmth and personalization of an in-house receptionist. Virtual receptionists typically offer lower call-to-agent ratios, customized greetings, and deeper integration with your scheduling tools.
Law firms, medical practices, e-commerce retailers, real-estate agencies, and professional services firms leverage virtual receptionists to handle appointment scheduling, intake, and client inquiries without hiring additional staff.
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