Call Center Companies & Agencies
Demand for call center services has skyrocketed in recent years due to the acceleration of the e-commerce market and digital transformation. Call centers have paved the way for new opportunities to connect with customers, gain crucial market insights, and drive sales. Customers expect a lot from businesses nowadays, and the price for failing to provide top-notch service and support can cost more than your company’s reputation.
There are various types of call center services that work wonders for different needs and goals; there are answering services , sales outsourcing, and virtual reception just to name a few. Investing in first-class call center services can be the key competitive differentiator that businesses can leverage to strengthen customer relationships.
Call centers fall under the massive umbrella of business process outsourcing, and they are dedicated to handling incoming and outgoing calls on behalf of companies. They are specialists in the field of customer calls, dedicated to providing great customer services and experiences.
These companies are equipped with the knowledge and tools needed to efficiently manage support requests on phone lines and other digital channels. Businesses can expect to have access to services such as:
- Customer Support and Services: Solving customer issues and concerns over the phone or through channels such as emails, live chat, and social media. Customer service refers to the assistance offered before and after purchasing from the company. Meanwhile, customer support focuses on providing specific technical assistance with products or experiences. Both are equally crucial to maintaining positive relationships with customers.
- Inbound Call Services: Solutions aimed at handling, managing, and resolving incoming calls. Typically, calls are queued on a system and representatives are assigned to assist customers accordingly. Inbound call services include anything from order processing to technical support.
- Outbound Call Services: Solutions focused on making outbound phone calls or outreach to prospective customers. Agents trained for outbound calls specialize in lead generation, sales, and feedback gathering. Outbound call services use specialized dialing systems to efficiently track contacts and call records.
- Multichannel Support: Customer-facing communications and support services handled across various channels like email, SMS/MMS messaging, and social media. Multichannel support is a result of the consumer market’s evolution, expanding business reach and providing customers with accessible options.
- Back-Office Support:Encompasses services not directly involved with customer-facing initiatives. Most call center companies offer back-office support to help businesses organize customer data, ensure seamless function, and improve customer service.
5 Benefits of Call Center Services
- Helps scale business growth and maximize sales opportunities
- Improves customer satisfaction and loyalty
- Access to knowledgeable professionals and state-of-the-art tools
- Provides invaluable data-driven insights on customer behavior
- Invaluable competitive advantage to win over customers
What to Consider When Hiring a Call Center
Call center services encompass a vast array of disciplines and fields, so it can be difficult to narrow down and find the perfect service provider for your business. Knowing what factors to weigh and look out for can help you choose a partner that aligns with your objectives. Below are the main factors businesses should assess.
5 Factors to Consider
- Ranges of Services Offered
- Tools and Infrastructure
- Cost
- Legal Considerations
- Location and Language
Ranges of Services Offered
Investing in call center services is an exciting milestone for any business, so it's crucial to find a provider that offers the specific services you need. Check what services they specialize in and inquire about how they tailor their services to meet unique requirements. Ensure they have a good track record in the expertise you need by carefully assessing their company profiles and client testimonials.
Tools and Infrastructure
Call center services need specialized software and systems to ensure optimal operational performance. Providers should be equipped with modern tools for managing interactions and seamlessly integrating services across different channels. They should have dedicated technologies such as customer relationship management (CRM), interactive voice response systems (IVR), and automatic call distributed systems. In addition to those, ensure they have strong cyber security measures in place especially since they are handling sensitive customer data.
Cost
Call center services play essential roles in helping businesses generate sales but it’s not a cheap investment. Setting up systems and equipment, training agents, and other miscellaneous costs. When searching for a reliable call center provider, ensure they're pricing model or structure works for your resources. They should be upfront and transparent with their fees. Be vigilant of any hidden costs and immediately ask if there are additional fees.
Legal Considerations
Certain industries and markets require strict compliance with regulations and laws; this is typically the case for companies in the finance and medical industries. Search for a call center provider that has experience in your industry and has a good record of complying with relevant regulations. Ensure their service level agreements (SLA) cover data privacy measures, confidentiality clauses, and liability conditions.
Location and Language
When hiring a call center service provider, geographic location should be heavily considered. Determine whether you need a nearshore or offshore partner for your business because whichever option has its pros and cons.
Search For a Partner With The Right Expertise
There are various types of call center services for different goals and functions. Understanding each expertise can help you shortlist potential service providers and narrow your search. Here are your choices depending on your company’s requirements and objectives:
- Answering Services: The most common service offered by many call center providers and it focuses on handling incoming calls on behalf of the business. It typically involves answering basic inquiries and operating even outside regular business hours. Answering services is crucial to ensuring customers know that the business is always easily accessible, helping boost overall customer satisfaction.
- Appointment Setting: Focuses on scheduling meetings and appointments with contacts on behalf of the company. Appointment setting services often align with sales functions and lead generation. This service requires great organizational skills, ensuring there are no scheduling conflicts and that appointments are rescheduled accordingly if necessary.
- Inbound Appointment Setting:A form of appointment setting service that mainly oversees incoming calls specifically reaching out to schedule appointments with the business.
- Lead Generation: A type of outbound call center service, lead generation involves identifying, reaching out, and nurturing potential leads for the business. It involves tactics such as prospect identification, lead qualification, data collection, and cold calling. This service helps expand the company’s sales pipeline and save costs by targeting highly qualified leads.
- Order Processing:Handling the whole operation of taking, processing, and fulfilling customer orders through phone lines or other communication channels. Agents are specially trained with order entry, payment processing, cross-selling, and order tracking. It aims to ensure a seamless ordering experience to reduce the burden on in-house operations.
- Sales Outsourcing: Call center services that primarily revolve around sales functions, managing sales pipelines and processes on behalf of the company. Sales outsourcing leverages solutions such as account management, lead qualification, direct sales, and sales strategy development.
- Telemarketing: An outbound call center service that focuses on making calls to potential customers to promote a business’s products or services. There are also different subtypes of telemarketing services — B2C telemarketing, B2B telemarketing, and scripted and conversational telemarketing.
- Third Party Verification (TPV): Focuses on verifying the authenticity and accuracy provided by customers to businesses during transactions. TPV is often part of regulatory compliance for certain sectors, especially in confirming the consent for big financial transactions.
- Virtual Receptionist: A form of remote call center and administrative support that focuses on answering typical receptionist functions such as answering calls, managing appointments, and taking messages on behalf of the business. They are usually the first point of contact for customers, and it involves redirecting or transferring calls to trained professionals and departments.
5 Questions to Ask a Call Center
1. Can you describe your quality control and assurance processes?
Quality assurance is a key part of ensuring that customer interactions are aligned with business goals. The purpose of QA is to identify performance problems and improve quality standards. When discussing with a potential service provider, ask more about their quality control assurance and control approach; what key metrics they monitor, how they evaluate agent’s performance, and how they coach their staff.
2. How do you handle customer complaints and escalations?
Customer complaint resolution is a big part and challenge for call center operations. By asking how they handle escalations, you gain insights into how they tailor their solutions and processes for handling difficult situations. You can ask additional questions like an example of their step-by-step approach or tactics.
3. What tools do you use for your services?
Over the recent years, new specialized software and tools have changed the way call center services operate. From managing contact information and deadlines to tracking operational performance and reporting, there are a ton of software solutions available. Asking what technologies they use gives you a better understanding of their operations and efficiency.
4. How do you handle seasonal and unexpected demand surges?
Just like with sales, call volume demand has its highs and lows. There will be unexpected or seasonal surges that can impact services, so it's crucial to partner with a call center provider that ensures scalable solutions. Understanding how they pivot and adjust to unexpected demand surges gives reassurance that they can offer consistent high-quality services at all times.
5. Can you tell us more about your approach to training agents to represent businesses accurately?
Every business has its unique approach to connecting and communicating with customers; and it’s important that when you hire a call center provider, they know how to tailor their services to match your business. This question helps you assess how they train their agent to represent your brand accurately and provide crucial knowledge that can help them support customers. This measures their capacity to understand your brand and see their commitment to your business.
How Much Do Call Center Services Cost?
Call center services offer a lot of benefits for businesses, helping position them for sustainable long-term growth. It’s not a small investment but it pays big dividends in helping companies scale efficiently.
Most call center projects reviewed on Clutch sit below $10,000. The average cost of hiring a call center company on Clutch is less than $25 per hour; it’s worth noting that the average cost in the United States is higher.
Call center operations differ from one case to another. Factors such as the type of services, the volume of calls, and the number of languages required are all common factors that impact the price tag.
Shortlist Agencies by Industry Experience
Call services for different industries should be tailored to meet their specific needs and adjust to the unique market nuances. When searching for an ideal call center provider, ensure they have extensive industry experience so they can help you navigate through industry-specific nuances.
Call Center Services for Information Technology
Call center services in the information technology space focus on providing more technical support such as troubleshooting and issue resolution. Agents specializing in this market are equipped with crucial technical knowledge that can help them easily guide customers over the phone. They focus on providing immediate assistance to ensure customer satisfaction.
Call Center Services for Business Services
In the the financial services sector have processes and protocols designed to handle sensitive financial data. Service providers in the space are knowledgeable on key topics such as banking, investment, and insurance. They emphasize the importance of security and accuracy to comply with financial regulations and laws.
Call Center Services for Medical & Healthcare
Call center services in the medical and healthcare industry play a big role in patient care, focusing on handling sensitive patient information, answering healthcare-related inquiries, scheduling patient appointments, and ensuring patient satisfaction. Their empathy and care are important to improving patient experience.
Call Center Services for Consumer Products & Services
As for companies in the consumer products and services market, call center services revolve around handling customer inquiries, order processing, and managing return requests. They are responsible for after-sales support, ensuring customers have a positive relationship with the brand.
Evaluating Services
It’s natural for business owners to expect results for their investments. Keeping a close eye on key performance indicators (KPIs) is paramount to gaining critical insights into a provider’s performance and identifying areas requiring improvement. Here are some key figures you need to monitor:
- First Call Resolution (FCR): Measures the performance of the call center for resolving customer concerns on the first call. FCR is a major KPI that reflects the effectiveness of its services, impacting customer satisfaction.
- Average Handle Time (AHT): Gauges the average length of a customer’s call, including hold time, talk time, and anything else the agents need to accomplish after the call. It’s important to maintain a quick AHT without compromising the quality of the service.
- Customer Satisfaction Score (CSAT): A scaling method that measures customer satisfaction with the call service they received. High and consistent CSAT means that customers are pleased with the overall service.
- Abandonment Rate: The percentage of callers who hang up the call before they’re answered by an agent. A high abandonment rate is a bad sign that wait times are frustrating customers.
- Agent Utilization Rate: The percentage that reflects the time agents spend on calls compared to being idle. It’s important for call centers to strike a balance of maintaining a high average agent utilization rate without overworking agents.
- Cost per call: The KPI that measures the total cost incurred by the call center provider divided by the volume of calls they’ve handled. It’s a crucial metric to determine their cost-efficiency and return on investment (ROI).
Businesses can assess these metrics by conducting customer surveys, operational audits, regular performance reviews, and benchmarking against industry standards.
Browse through Clutch’s data-driven directory to find and connect with the ideal call center partner for your business. Search for a service provider that meets your needs and understands your goals to unlock the benefits of call center services.
Clutch is a trusted B2B marketplace that provides in-depth client reviews that help companies like you find the right service provider. Each Clutch profile showcases portfolio items, case studies, and more information about a call center company’s services.
Clutch’s team collects reviews through phone or a comprehensive online form before sorting them based on recency and quality, which factors into a company’s presence on directories. Take your time reading through verified reviews on Clutch to confidently choose the right app marketing agency.
Trusted by Thousands of Businesses Worldwide
Clutch empowers better business decisions as the leading marketplace of B2B service providers. Our in-depth and verified client reviews detail each project from start to finish, helping businesses looking to procure services, narrow down their list of potential business partners quickly and confidently.
With access to information such as how much a service provider charges for their services, how they communicate, and the results of the project, you can feel confident that you’ve found the right software development company for your project.
The verification process seeks to establish proof of connection between the reviewer and their own organization, as well as the collaboration they’re reviewing. By verifying the identity of the reviewer and confirming their connection to the project, Clutch is able to confirm that there is no conflict of interest and that the project took place. Buyers can easily identify verified reviews by the check mark in the bottom right corner of the review card. You can learn more about the review verification process here.
Call Center Expertise
Call centers on Clutch are highly skilled and vetted. They have necessary credentials such as Certified Customer Service Professional, Certified Client Service Specialist, and other industry-specific certifications. Their specialization extends to different channels, types of call center solutions, and strategies.
In addition to review rating, you can view awards, portfolio of past work and clients and industry recognitions. Clutch verification also provides an additional layer of data to help you make the right purchasing decision which goes into business details and payment and legal filings. If you found a business on clutch, you can feel confident in your B2B purchasing decision.
15 Leaders 15 Contenders
9,369 Companies
Contact Center Outsourcing Service Providers
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All ReviewsSelect Industry to see insights
Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
20% Call Center Services50% Customer Service Outsourcing10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a professional provider of Contact Center Services, specializing in comprehensive Customer Support Services including Inbound and Outbound Call Handling, Phone Support, and Telephonic Support. The company has consistently received high ratings, with reviews highlighting their flexibility, seamless integration, and proactive management. Approximately 90% of reviews noted their impressive ability to customize services, adapt quickly, and maintain effective communication.
Reviews mention Autonomous
Clients have expressed a highly positive sentiment regarding Helpware's autonomy in handling tasks. One client noted the seamless integration of Helpware representatives with their in-house team, stating they treated them as if they were on-site. The client's feedback highlighted Helpware's quick decision-making and problem-solving abilities, which empowered them to address customer issues promptly. Overall, the reviews reflect a strong appreciation for Helpware's capability to operate independently while maintaining effective communication.-
Customer Service Staff for Sports Gear Rental Company
4.5 Apr 24, 2019We were impressed with the training and response time. They made quick, insightful decisions. This allowed us to empower them to solve customer problems immediately.
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17 of 21 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 21 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Helpware's strong value for money, with many noting that their pricing aligns well with budgetary constraints while delivering high-quality services. For instance, a CEO mentioned they chose Helpware due to its 'good value for cost' and 'pricing fit our budget.' Another client emphasized significant cost savings and efficient project management, stating, 'They meet deadlines and stay within the budget.' Overall, feedback reflects a positive sentiment regarding Helpware's affordability and the quality of their work.Was this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
Industry Experience
Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
Read All ReviewsSelect Industry to see insights
Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.Was this helpful?
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$1,000+Undisclosed50 - 249Washingtonville, NY
Services provided
70% Call Center Services20% Application Testing10% Customer Service OutsourcingFounded in 1993, Hudson Software is a call center service. Their services include Call Center Services and Application Testing.
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UndisclosedUndisclosed250 - 999St. Petersburg, FL
Services provided
50% Call Center Services20% Search Engine Optimization20% Web Design +1 service10% BI & Big Data Consulting & SIEstablished in 2016, Bold Business is a telephone answering service. The team offers Call Center Services and Search Engine Optimization.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Wilmington, DEServices provided
30% Call Center Services30% Customer Service Outsourcing20% AI Agents +2 services15% Back Office Outsourcing5% Data Annotation ServicesSee all 86 projectsSupportYourApp is a leading provider of Contact Center Services, specializing in Customer Support Services, including Phone Support and Call Handling. Over 90% of reviewers praise their responsiveness, professionalism, and ability to manage high volumes of tickets, with many highlighting their project management skills and adaptability in offering 24/7 Customer Service Center support. The company consistently delivers value, maintaining a strong reputation for quality and client satisfaction.
Reviews mention Openness
The client expressed a highly positive sentiment regarding Openness, highlighting the consistently positive and transparent communication with SupportYourApp. They noted the team's adaptability to changing needs and their proactive approach in managing personal development plans for consultants. Overall, the feedback emphasizes a strong and open line of communication, with no suggested areas for improvement, indicating a high level of satisfaction with the company's responsiveness and willingness to meet client requirements.-
Content Moderation Services for Music Distribution Company
4.0 Mar 25, 2024SupportYourApp is always very mindful of our needs. Our communication has always been very positive and open. They are always ready to adapt to our needs and scale the team according to our requirements.
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Call Center Services for Education Company
4.5 May 19, 2023Weekly check-in meetings enabling our team and SYA to discuss issues, work through resolutions, ensure alignment, and provide clarifications, updates, and guidance on appropriate response to a variety of user questions and issues. Communication is open and dynamic. In general, SupportYourApp continues to ask for and seek ways to improve their service and support.
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Industry Experience
SupportYourApp has received positive feedback across multiple industries, including Financial Services, Media, Energy & Natural Resources, Retail, Information Technology, and Education. Clients highlight their scalability, responsiveness, and expertise in customer support, with notable achievements in improving response times and customer satisfaction. Financial services and retail companies benefit from their ability to handle complex inquiries, while tech firms appreciate their technical proficiency. Overall, industries seeking reliable customer support and effective communication will find SupportYourApp to be a suitable partner.
Read All ReviewsSelect Industry to see insights
Hospitality & leisure Non-profit Consumer Products eCommerce HVAC Healthcare Telecommunications Arts, entertainment & music Research Transportation Other Industry Social Networking Business services Gaming Software Education Financial services Energy & natural resources Manufacturing Fitness Wellness & Fitness Advertising & marketing Other industries Information technology Retail Media IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have generally expressed satisfaction with SupportYourApp's pricing and perceived value, noting that their costs align well with budgets. For instance, a client from Lopay highlighted their good value for the cost, while another from Fourth Estate appreciated their budget-friendly pricing. However, some negative feedback regarding service quality and accountability suggests that not all clients felt they received the expected value, particularly when issues arose. Overall, the sentiment leans towards positive, but with caveats regarding service consistency.Was this helpful?
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United States (25) Ukraine (7) Israel (6) England (5) Germany (3) Netherlands (3) Czech Republic (2) Denmark (2) Sweden (2) Luxembourg (1) Norway (1) Italy (1) Austria (1) Malta (1) Greece (1) New Zealand (1) Ireland (1) Poland (1) Russia (1) France (1) Switzerland (1) Costa Rica (1) Canada (1) Bahamas (1)Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Davao City, PhilippinesServices provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingSee all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
Reviews mention Team players
Clients consistently highlight the team-oriented approach of Six Eleven Global Services, noting their commitment to collaboration and support. One client emphasized the 'family team relationship' fostered among the 3,800 agents, which contributes to a positive working environment. Furthermore, the CEO's hands-on involvement and open access to management for support reinforce the company's dedication to teamwork. Overall, the sentiment reflects a strong appreciation for their collaborative ethos.-
Call Center Services for Call Center Outsourcing Firm
4.5 Feb 11, 2023The company provides a family team relationship with their 3800 plus agents. Weekly or monthly KPI reports are provided and conference room use for weekly video team support are provided.
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1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read moreWas this helpful?
More responsive than most other service providers
Get in Touchsix eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr250 - 999Dnipro, UkraineServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Proactive
Clients consistently praise Simply Contact for their proactive approach, highlighting their swift adaptability and responsiveness to specific needs. One client noted their 'outstanding project management' and proactive communication, ensuring a smooth workflow. Another emphasized their 'proactive approach in suggesting improvements' to enhance customer experience. Overall, feedback reflects a strong sentiment of satisfaction with Simply Contact's ability to anticipate challenges and deliver tailored solutions, establishing them as a reliable partner.-
Customer Service Outsourcing for Authentication Solutions Co
5.0 Oct 18, 2023The collaboration with Simply Contact led to a significant improvement in our customer service metrics. Their proactive approach in suggesting improvements and innovations to enhance customer experience stood out. Simply Contact showcased outstanding project management throughout our collaboration.
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Customer Service Outsourcing for Data Analytics Company
5.0 Oct 16, 2023The adaptability and innovation Simply Contact brings to customer service are remarkable. Their ability to tailor solutions that fit our specific needs, coupled with a proactive approach in anticipating and addressing challenges, has been a standout quality. Simply Contact exhibited exemplary project management skills.
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Call Center Services for Wheelchair Rental System
4.5 May 1, 2023Simply Contact's transparent work process allows us to monitor performance closely, and their proactive communication ensures a smooth workflow throughout the project. The collaboration between our teams is seamless and highly effective. Simply Contact's dedication to quality and cost-efficiency is truly remarkable.
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Customer Support for Music Distribution Company
5.0 Apr 26, 2023They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues. Simply Contact's dedication to understanding our business and providing tailored solutions that cater to our unique needs has been invaluable.
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Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Education, and Advertising & Marketing. Clients highlight their strengths in providing multilingual customer support, enhancing operational efficiency, and improving customer satisfaction metrics. Overall sentiment is positive, with feedback praising their adaptability, responsiveness, and ability to deliver tailored solutions. Organizations within these sectors can particularly benefit from Simply Contact's customer support services.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, client feedback indicates that Simply Contact offers good value for money, with several reviews highlighting their competitive pricing and cost efficiency. For instance, one client noted they selected Simply Contact due to its 'good value for cost,' while another emphasized that their pricing fit their budget. However, there were mentions of areas for improvement in their pricing strategy. The general sentiment reflects satisfaction with the service quality relative to the costs incurred.Was this helpful?
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$5,000+< $25 / hr50 - 249Barranquilla, Colombia
Services provided
50% Call Center Services25% Back Office Outsourcing25% Customer Service OutsourcingLaunched in 2012, CONTACTA USA is a midsize Barranquilla, Colombia-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Islamabad, Pakistan
Services provided
50% Call Center Services25% Back Office Outsourcing25% Customer Service OutsourcingMycalls, a midsize call center, is located in Islamabad, Pakistan and Oslo, Norway. Their services include Call Center Services and Back Office Outsourcing.
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$50,000+$25 - $49 / hr250 - 999
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% Market Research20% Sales OutsourcingGlobal Com is a Market Research company. Founded in 2014, the agency is headquartered in. Their services include Market Research and Call Center Services.
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$10,000+< $25 / hr50 - 249Docklands, Australia
Services provided
25% Call Center Services25% Back Office Outsourcing25% Business Consulting +1 service25% Sales OutsourcingWireTask is a midsize Business Consulting company located in Docklands, Australia and Dhaka, Bangladesh. Their services include Business Consulting and Call Center Services.
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$50,000+$25 - $49 / hr10 - 49Rawalpindi, Pakistan
Services provided
50% Call Center Services25% Back Office Outsourcing25% Sales OutsourcingINFINITO, a small call center company, is headquartered in Rawalpindi, Pakistan and Rawalpindi, Pakistan. Their services include Call Center Services and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Horsham , EnglandServices provided
50% Call Center Services50% Sales OutsourcingSee all 20 projectsVirtual Sales Limited is a distinguished provider of Contact Center Services, specializing in Outbound Call Center and Telemarketing Services. The company consistently garners positive feedback, with 100% of reviewers praising their project management and timely communication. Clients highlight their industry expertise and impressive ability to generate leads and appointments, with no reported areas for improvement, underscoring their exceptional service delivery and professionalism.
3 of 6 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 6 ReviewsCall Center Services PROJECT HIGHLIGHT
Lead Generation Services for SaaS Company
4.5 — A SaaS company has hired Virtual Sales Limited for lead generation services. They source relevant data and execute an outbound call campaign to help the client generate in-target meetings with Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Virtual Sales Limited's excellent value for money, with multiple reviews noting that their pricing fits within budget while delivering significant results. One client emphasized the 'good value for cost' and another mentioned they 'booked 12 meetings' with a '5% conversion rate,' showcasing effective lead generation. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction with the cost-effectiveness and quality of service provided.Was this helpful?
More responsive than most other service providers
Get in TouchVirtual Sales Limited is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr250 - 999București, RomaniaServices provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +1 service15% CRM Consulting and SISee all 15 projectsValoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.
Reviews mention Unique expertise
Clients have highlighted Valoris Center's unique expertise in customer service operations, particularly in the financial sector. One executive noted their professional approach and reliability as key factors in their selection. The company's rapid development in offering ancillary services like CRM and IT support was recognized as a significant advantage. Overall, feedback reflects a strong sentiment towards Valoris's capability to adapt and deliver high-quality service, with a customer satisfaction score exceeding 90%.-
Customer Service for Financial Brand
5.0 Jan 27, 2022Valoris developed at a fast pace in the last years and has many side services such as CRM, IT, and employees development programs, which translate as direct benefits for us.
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7 of 9 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 9 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Retail Company
5.0 — Valoris Center provided call center services for a retail company. The team managed customer inquiries and issues via phone and email and supported the client's e-commerce platform and order Read moreWas this helpful?
Industry Experience
Valoris Center has demonstrated expertise across several industries, including Financial Services, Retail, eCommerce, Automotive, and Business Services. Clients commend their proactive approach, customer-centric solutions, high responsiveness, and impressive performance metrics, such as customer satisfaction rates exceeding 90%. The strong alignment of values and flexibility to adapt to industry-specific needs highlight their strengths, making them a suitable partner for projects in these sectors.
Read All ReviewsSelect Industry to see insights
Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industriesWas this helpful?
More responsive than most other service providers
Get in TouchValoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$1,000+< $25 / hr50 - 249Ed, SwedenServices provided
10% Call Center Services80% Sales Outsourcing10% Email MarketingSee all 68 projectsA-SALES AB is a Contact Center Services company specializing in outbound sales and pipeline generation. The company receives positive feedback for their organized project management and ability to tailor outreach to specific industries and buyer personas. Approximately 87.5% of reviews highlight their effective communication and targeted approach. Clients appreciate their value for cost and effectiveness in booking 10-22 qualified meetings per month.
Reviews mention Efficient
Clients consistently praised A-SALES AB for their efficient project management and timely execution. One client noted that all deliverables were completed on time or ahead of schedule, highlighting the smooth handover process and quick generation of qualified meetings. Another client emphasized their organized approach, stating that communication and strategy were handled smoothly and efficiently, resulting in a satisfying experience. Overall, the sentiment regarding efficiency is overwhelmingly positive, with clients appreciating the reliable and prompt delivery of services.-
Sales Outsourcing for Business Location Consultancy
5.0 Mar 13, 2025Their project management was highly organized and efficient.
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Lead Generation for Video Editing Subscription Company
5.0 Aug 17, 2025All deliverables were completed on time or ahead of schedule. The campaign launched without delays, and the fact that the first qualified meetings were secured in the very first week is a strong indicator of efficient execution. At no point did we experience slippage or last-minute scrambling; everything was handled with consistency and reliability.
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16 of 16 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 16 ReviewsCall Center Services PROJECT HIGHLIGHT
Sales Outsourcing Services for E-Commerce Fulfillment Co
5.0 — A-SALES AB provides sales outsourcing services for an e-commerce fulfillment company. The team is responsible for helping the client break into the Western market through cold emails and cold calls. Read moreWas this helpful?
Industry Experience
A-SALES AB has demonstrated expertise across various industries, including Information Technology, Business Services, Advertising & Marketing, and Healthcare. Feedback highlights their strengths in lead generation, appointment setting, and market penetration strategies. Clients across sectors report significant improvements in qualified meetings and pipeline growth. Overall, sentiment is positive, particularly within IT and Business Services, where their tailored approaches and responsive project management have been notably effective.
Read All ReviewsSelect Industry to see insights
Construction Consumer Products Government Manufacturing Education Financial services Healthcare Software Supply Chain, Logistics, and Transport Human Resources Advertising & marketing IT Services Consulting Business services Information technologyWas this helpful?
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UndisclosedUndisclosed250 - 999Iloilo City, Philippines
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +1 service25% Sales OutsourcingAvatar Stars is a call center. The team is located in Bengaluru, India and Iloilo City, Philippines, and their services include Call Center Services and Back Office Outsourcing.
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$10,000+$25 - $49 / hr50 - 249Tunis, Tunisia
Services provided
25% Call Center Services25% Back Office Outsourcing25% Market Research +1 service25% Sales OutsourcingQuantumcall is a Market Research company. The team provides Market Research and Call Center Services, and the firm is in Tunis, Tunisia.
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Featured
What are Featured Providers?
$1,000+Undisclosed1,000 - 9,999New York, NYServices provided
20% Call Center Services55% Sales Outsourcing25% Back Office OutsourcingSee all 54 projectsAppointment Setter Online is a professional Call Center Services company specializing in outbound lead generation, appointment scheduling, and telephonic support. The reviews reflect a 100% positive feedback rate, highlighting their professionalism, consistent project management, and ability to deliver qualified appointments. Approximately 80% of reviewers praised their persistence and adaptability in aligning with client needs.
Industry Experience
Appointment Setter Online has demonstrated expertise across various industries, including Electric, Education, Automotive, Legal, and Construction. Clients highlighted their strengths in lead qualification, appointment setting, and tailored communication, resulting in improved conversions and efficiency. Overall sentiment is positive, with particular praise for their adaptability and understanding of industry-specific needs. Their impact is notably strong in sectors like Education and Automotive, making them a suitable choice for clients seeking effective appointment setting solutions.
Read All ReviewsSelect Industry to see insights
Construction Agriculture Electric Financial services Consumer products & services Software Dental Roofing Business services Research Publishing Non-profit Medical Advertising & marketing Nonprofit Home Services Legal Automotive EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Appointment Setter Online for their exceptional value for money and competitive pricing. Multiple testimonials highlight the company's ability to deliver qualified leads and efficiently manage appointments, resulting in improved conversion rates. For instance, one client noted a 40% increase in qualified appointments, while another mentioned a significant rise in scheduled consultations. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness of their services, with many clients indicating they received more than they paid for.Was this helpful?
More responsive than most other service providers
Get in TouchAppointment Setter Online is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$250,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
25% Call Center Services25% Customer Service Outsourcing25% Sales Outsourcing +1 service25% StaffingMidsize call center service Global Voxe Inc., is headquartered in Los Angeles, California. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
50% Call Center Services50% Customer Service OutsourcingLaunched in 2023, ntam Connect is a telephone answering service and Customer Service Outsourcing company. The agency focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Bengaluru, India
Services provided
60% Call Center Services10% Back Office Outsourcing10% Business Consulting +2 services10% E-Commerce Development10% Web DevelopmentINFORIZA is a small call center company. They offer Call Center Services and Web Development and were launched in 2024.
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UndisclosedUndisclosed2 - 9Milton, Australia
Services provided
75% Call Center Services25% Business ConsultingBased in Milton, Australia, Com2 Communications is a telephone answering service. The team specializes in Call Center Services and Business Consulting.
Read more -
$1,000+< $25 / hr250 - 999Тоshkent, Uzbekistan
Services provided
100% Call Center ServicesLocated in Тоshkent, Uzbekistan and Тоshkent, Uzbekistan, Contact Center LLC by Uztelecom is a telephone answering service. They provide Call Center Services and were founded in 2014.
Read more -
UndisclosedUndisclosed1,000 - 9,999Iloilo City, Philippines
Services provided
60% Call Center Services20% Back Office Outsourcing20% Sales OutsourcingTrualliant Business Process Outsourcing Inc. Is a call center company in Iloilo City, Philippines. Their services include Call Center Services and Back Office Outsourcing.
Read more -
$1,000+$25 - $49 / hr2 - 9Aubergenville, France
Services provided
100% Call Center ServicesLeads Provider, a call center service, is based in Aubergenville, France. They specialize in Call Center Services.
Read more -
$1,000+< $25 / hr10 - 49Daugavpils, Latvia
Services provided
100% Call Center ServicesCall center SIA Contactic specializes in Call Center Services. They are located in Daugavpils, Latvia and Daugavpils, Latvia.
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UndisclosedUndisclosed10 - 49
Services provided
60% Call Center Services27% Email Marketing13% Sales OutsourcingSALESPEAK is a telephone answering service launched in 2024. Their services include Call Center Services and Email Marketing.
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$1,000+$25 - $49 / hr50 - 249Nairobi, Kenya
Services provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +3 services5% Data Annotation Services5% Document Digitization & Management5% SMS MarketingEminence Outsourcing is a call center service. They specialize in Call Center Services and Customer Service Outsourcing and were launched in 2022. The agency is in Nairobi, Kenya.
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$1,000+$25 - $49 / hr50 - 249Melbourne, FL
Services provided
80% Call Center Services20% Back Office OutsourcingFounded in 2012, Magellan Solutions USA is a midsize Melbourne, Florida-based call center company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999San Diego, CA
Services provided
50% Call Center Services30% Back Office Outsourcing20% Business ConsultingDME Service Solutions is a large call center. Founded in 2021, the team offers Call Center Services and Back Office Outsourcing.
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$50,000+< $25 / hr1,000 - 9,999Fort Worth, TX
Services provided
20% Call Center Services20% Back Office Outsourcing20% IT Managed Services +2 services20% IT Staff Augmentation20% Sales OutsourcingTouchstone BPO is an IT managed services company established in 2002. The large team focuses on IT managed services and IT staff augmentation.
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$1,000+$25 - $49 / hr10 - 49Ozark, MO
Services provided
100% Call Center ServicesFusionCall Solutions is an answering service. Launched in 2025, the team offers Call Center Services. The agency is in Ozark, Missouri.
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UndisclosedUndisclosed10,000+Fort Lauderdale, FL
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% Email Marketing20% HR ConsultingDocVA, an Email Marketing company, was established in 2000. They specializes in Email Marketing and Call Center Services.
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$10,000+Undisclosed10 - 49
Services provided
60% Call Center Services20% Customer Service Outsourcing10% Back Office Outsourcing +1 service10% RecruitingAnswering service Contacts Plus Spike is based in Cairo, Egypt. The team provides Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr250 - 999
Services provided
50% Call Center Services25% Back Office Outsourcing15% IT Staff Augmentation +1 service10% StaffingLaunched in 2018, BPOLABS, a midsize call center company, is based in Barranquilla, Colombia. Their team provides Call Center Services and Back Office Outsourcing.
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$250,000+< $25 / hr50 - 249Sheridan, WY
Services provided
55% Call Center Services20% Business Consulting10% Customer Service Outsourcing +2 services10% Transcription5% Back Office OutsourcingWE-PRO RCM Solutions LLC, a midsize answering service, is headquartered in Sheridan, Wyoming and Noida, India. The team specializes in Call Center Services and Business Consulting.
Read more -
$5,000+< $25 / hr10 - 49Bengaluru, India
Services provided
60% Call Center Services15% Back Office Outsourcing15% Staffing +1 service10% Custom Software DevelopmentDivyah Techblitz Private Limited is an answering service company. Headquartered in Bengaluru, India, their team specializes in Call Center Services and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249Vancouver, Canada
Services provided
30% Call Center Services30% Sales Outsourcing20% Digital Strategy +3 services10% Staffing5% Back Office Outsourcing5% Social Media MarketingCall center company InfusedBrullen BPO Corporation is in Vancouver, Canada. They provide Call Center Services and Sales Outsourcing.
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$1,000+Undisclosed250 - 999
Services provided
20% Call Center Services20% Back Office Outsourcing20% Branding +2 services20% Customer Service Outsourcing20% Sales OutsourcingFYDI is a branding firm. The team offers Branding and Call Center Services and is located in Tustin, California.
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UndisclosedUndisclosed2 - 9
Services provided
100% Sales OutsourcingSales Outsourcing company LeadME was founded in 2024. Located in dallas, Texas, the team specializes in Sales Outsourcing.
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$5,000+< $25 / hr10 - 49
Services provided
55% Call Center Services15% Customer Service Outsourcing10% Back Office Outsourcing +2 services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingCall center service Outsource Oasis provides Call Center Services and Customer Service Outsourcing. They are headquartered in St.Catherine, Jamaica.
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UndisclosedUndisclosed1,000 - 9,999Warszawa, Poland
Services provided
50% Call Center Services50% Back Office OutsourcingCall Center Poland is a call center service and Back Office Outsourcing company founded in 1996. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
80% Call Center Services20% Back Office OutsourcingMeditask Solutions is a call center company. They focus on Call Center Services and Back Office Outsourcing and were established in 2023. The firm is based in New York, New York.
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$10,000+$25 - $49 / hr1,000 - 9,999
Services provided
25% Call Center Services25% Back Office Outsourcing25% Business Consulting +1 service25% Customer Service OutsourcingLarge Business Consulting company Mercier Consultancy Group, is in Athina, Greece and Bruxelles, Belgium. The team focuses on Business Consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49London, England
Services provided
100% Call Center ServicesBizik is a phone answering service founded in 2024. The team provides Call Center Services.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
70% Call Center Services10% Business Consulting10% Email Marketing +1 service10% Sales OutsourcingAlbaly group (Global Assistant), a small call center, is in Bangkok, Thailand. The team offers Call Center Services and Business Consulting.
Read moreView PackagesList and call to get appointment for B2B
Call the target group to coordinate business meeting appointments. Contact and coordinate with relevant departments of various companies. Email sending and appointment setup Follow up service Monthly Report 10-13 calls per hours / 20-30 lists per hoursWas this helpful?
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UndisclosedUndisclosed250 - 999Petaling Jaya, Malaysia
Services provided
20% Call Center Services20% Back Office Outsourcing20% Direct Marketing +2 services20% HR Outsourcing20% Sales OutsourcingEnvo Bpo Services Sdn Bhd is a Direct Marketing company. They focus on Direct Marketing and Call Center Services and are based in Petaling Jaya, Malaysia and Kuala Lumpur, Malaysia.
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UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
35% Call Center Services35% Back Office Outsourcing20% Sales Outsourcing +1 service10% Direct MarketingCallbox Asia Pacific is a telephone answering service. The agency is in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
80% Sales Outsourcing10% Business Consulting5% Business Continuity Management +1 service5% CRM Consulting and SILead Bridge Consulting, a Sales Outsourcing company, is based in Zagreb, Croatia. They offer Sales Outsourcing and Business Consulting.
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UndisclosedUndisclosed250 - 999
Services provided
100% Call Center ServicesDialDesk is a phone answering service. Launched in 2008, their team focuses on Call Center Services.
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$1,000+< $25 / hr250 - 999
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% Document Digitization & Management20% Sales OutsourcingIstmo Center is a phone answering service. They are in San José, Costa Rica and have midsize team. They specialize in Call Center Services and Back Office Outsourcing.
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$25,000+Undisclosed50 - 249
Services provided
30% Call Center Services30% Back Office Outsourcing20% Business Consulting +1 service20% Sales OutsourcingVirtualNetworkPros.com is a midsize Sierra Madre, California-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr250 - 999Lekki, Nigeria
Services provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingMidsize call center service CallTel, is in Lekki, Nigeria. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9London, England
Services provided
100% Sales OutsourcingDead Dolly Design is a Sales Outsourcing company. Located in London, England, their team provides Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Kallithea, Greece
Services provided
50% Call Center Services50% Back Office OutsourcingICAP Contact Center is a large Kallithea, Greece-based phone answering service and Back Office Outsourcing company. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
25% Call Center Services25% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO) +1 service25% Sales OutsourcingYour Team in Tunisia is an answering service. Their team is located in Hammamet, Tunisia. The company offers Call Center Services and Back Office Outsourcing.
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$50,000+$50 - $99 / hr10 - 49
Services provided
100% Sales OutsourcingSales Outsourcing company Projectler is headquartered in Los Angeles, California. They specialize in Sales Outsourcing and were founded in 2024.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
Services provided
30% Call Center Services30% Back Office Outsourcing20% Sales Outsourcing +1 service20% TranscriptionCall Center Pro, a call center company, was launched in 2013. The team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
100% Call Center ServicesAdvanced Collection Bureau is an answering service company. The agency is headquartered in Rockledge, Florida. Their team focuses on Call Center Services.
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Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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Contact Center Outsourcing Service Providers
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
36.7/40.020/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
35.2/40.019.4/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
35.2/40.020/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
34.7/40.019.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
34.4/40.019.6/20 Reviews10/10 Clients & Experience4.8/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
33.6/40.018.6/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
33.4/40.017.8/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
33.4/40.018.4/20 Reviews9.8/10 Clients & Experience5.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Call Center Services20% Sales Outsourcing50% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
32.6/40.017.4/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
32.4/40.017.6/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
50% Call Center Services50% Sales Outsourcing -
$5,000+$100 - $149 / hr10 - 49Dover, DE
Ability to deliver
32.4/40.017.8/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$10,000+Undisclosed10 - 49Paris, France
Ability to deliver
32/40.017.8/20 Reviews9.7/10 Clients & Experience4.6/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
35% Call Center Services65% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
15% Call Center Services5% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr10 - 49Norristown, PA
Ability to deliver
31.9/40.018.2/20 Reviews8.6/10 Clients & Experience5.2/10 Market PresenceService focus
50% Call Center Services50% Sales Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$10,000+$50 - $99 / hr10 - 49Toronto, Canada
Ability to deliver
31.6/40.017.2/20 Reviews10/10 Clients & Experience4.4/10 Market PresenceService focus
10% Call Center Services50% Sales Outsourcing40% Other -
$5,000+Undisclosed10 - 49
Ability to deliver
31.6/40.017.4/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
15% Call Center Services80% Sales Outsourcing5% Other -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
31.6/40.016/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
31.4/40.015.6/20 Reviews10/10 Clients & Experience5.8/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$5,000+< $25 / hr250 - 999Kalyan, India
Ability to deliver
31.4/40.018.2/20 Reviews7.8/10 Clients & Experience5.3/10 Market PresenceService focus
25% Call Center Services10% Sales Outsourcing65% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$25,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
31.3/40.016.6/20 Reviews9.8/10 Clients & Experience4.8/10 Market PresenceService focus
15% Call Center Services70% Sales Outsourcing15% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other
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Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
Call Center FAQs
Looking for a call center but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a call center, from pricing and services to results and red flags.
Clutch features firms offering inbound and outbound support, customer care, and sales solutions twice a year based on a proprietary methodology. The top call center firms for Fall 2025 include:
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