Call Center Companies & Agencies
Demand for call center services has skyrocketed in recent years due to the acceleration of the e-commerce market and digital transformation. Call centers have paved the way for new opportunities to connect with customers, gain crucial market insights, and drive sales. Customers expect a lot from businesses nowadays, and the price for failing to provide top-notch service and support can cost more than your company’s reputation.
There are various types of call center services that work wonders for different needs and goals; there are answering services , sales outsourcing, and virtual reception just to name a few. Investing in first-class call center services can be the key competitive differentiator that businesses can leverage to strengthen customer relationships.
Call centers fall under the massive umbrella of business process outsourcing, and they are dedicated to handling incoming and outgoing calls on behalf of companies. They are specialists in the field of customer calls, dedicated to providing great customer services and experiences.
These companies are equipped with the knowledge and tools needed to efficiently manage support requests on phone lines and other digital channels. Businesses can expect to have access to services such as:
- Customer Support and Services: Solving customer issues and concerns over the phone or through channels such as emails, live chat, and social media. Customer service refers to the assistance offered before and after purchasing from the company. Meanwhile, customer support focuses on providing specific technical assistance with products or experiences. Both are equally crucial to maintaining positive relationships with customers.
- Inbound Call Services: Solutions aimed at handling, managing, and resolving incoming calls. Typically, calls are queued on a system and representatives are assigned to assist customers accordingly. Inbound call services include anything from order processing to technical support.
- Outbound Call Services: Solutions focused on making outbound phone calls or outreach to prospective customers. Agents trained for outbound calls specialize in lead generation, sales, and feedback gathering. Outbound call services use specialized dialing systems to efficiently track contacts and call records.
- Multichannel Support: Customer-facing communications and support services handled across various channels like email, SMS/MMS messaging, and social media. Multichannel support is a result of the consumer market’s evolution, expanding business reach and providing customers with accessible options.
- Back-Office Support:Encompasses services not directly involved with customer-facing initiatives. Most call center companies offer back-office support to help businesses organize customer data, ensure seamless function, and improve customer service.
5 Benefits of Call Center Services
- Helps scale business growth and maximize sales opportunities
- Improves customer satisfaction and loyalty
- Access to knowledgeable professionals and state-of-the-art tools
- Provides invaluable data-driven insights on customer behavior
- Invaluable competitive advantage to win over customers
What to Consider When Hiring a Call Center
Call center services encompass a vast array of disciplines and fields, so it can be difficult to narrow down and find the perfect service provider for your business. Knowing what factors to weigh and look out for can help you choose a partner that aligns with your objectives. Below are the main factors businesses should assess.
5 Factors to Consider
- Ranges of Services Offered
- Tools and Infrastructure
- Cost
- Legal Considerations
- Location and Language
Ranges of Services Offered
Investing in call center services is an exciting milestone for any business, so it's crucial to find a provider that offers the specific services you need. Check what services they specialize in and inquire about how they tailor their services to meet unique requirements. Ensure they have a good track record in the expertise you need by carefully assessing their company profiles and client testimonials.
Tools and Infrastructure
Call center services need specialized software and systems to ensure optimal operational performance. Providers should be equipped with modern tools for managing interactions and seamlessly integrating services across different channels. They should have dedicated technologies such as customer relationship management (CRM), interactive voice response systems (IVR), and automatic call distributed systems. In addition to those, ensure they have strong cyber security measures in place especially since they are handling sensitive customer data.
Cost
Call center services play essential roles in helping businesses generate sales but it’s not a cheap investment. Setting up systems and equipment, training agents, and other miscellaneous costs. When searching for a reliable call center provider, ensure they're pricing model or structure works for your resources. They should be upfront and transparent with their fees. Be vigilant of any hidden costs and immediately ask if there are additional fees.
Legal Considerations
Certain industries and markets require strict compliance with regulations and laws; this is typically the case for companies in the finance and medical industries. Search for a call center provider that has experience in your industry and has a good record of complying with relevant regulations. Ensure their service level agreements (SLA) cover data privacy measures, confidentiality clauses, and liability conditions.
Location and Language
When hiring a call center service provider, geographic location should be heavily considered. Determine whether you need a nearshore or offshore partner for your business because whichever option has its pros and cons.
Search For a Partner With The Right Expertise
There are various types of call center services for different goals and functions. Understanding each expertise can help you shortlist potential service providers and narrow your search. Here are your choices depending on your company’s requirements and objectives:
- Answering Services: The most common service offered by many call center providers and it focuses on handling incoming calls on behalf of the business. It typically involves answering basic inquiries and operating even outside regular business hours. Answering services is crucial to ensuring customers know that the business is always easily accessible, helping boost overall customer satisfaction.
- Appointment Setting: Focuses on scheduling meetings and appointments with contacts on behalf of the company. Appointment setting services often align with sales functions and lead generation. This service requires great organizational skills, ensuring there are no scheduling conflicts and that appointments are rescheduled accordingly if necessary.
- Inbound Appointment Setting:A form of appointment setting service that mainly oversees incoming calls specifically reaching out to schedule appointments with the business.
- Lead Generation: A type of outbound call center service, lead generation involves identifying, reaching out, and nurturing potential leads for the business. It involves tactics such as prospect identification, lead qualification, data collection, and cold calling. This service helps expand the company’s sales pipeline and save costs by targeting highly qualified leads.
- Order Processing:Handling the whole operation of taking, processing, and fulfilling customer orders through phone lines or other communication channels. Agents are specially trained with order entry, payment processing, cross-selling, and order tracking. It aims to ensure a seamless ordering experience to reduce the burden on in-house operations.
- Sales Outsourcing: Call center services that primarily revolve around sales functions, managing sales pipelines and processes on behalf of the company. Sales outsourcing leverages solutions such as account management, lead qualification, direct sales, and sales strategy development.
- Telemarketing: An outbound call center service that focuses on making calls to potential customers to promote a business’s products or services. There are also different subtypes of telemarketing services — B2C telemarketing, B2B telemarketing, and scripted and conversational telemarketing.
- Third Party Verification (TPV): Focuses on verifying the authenticity and accuracy provided by customers to businesses during transactions. TPV is often part of regulatory compliance for certain sectors, especially in confirming the consent for big financial transactions.
- Virtual Receptionist: A form of remote call center and administrative support that focuses on answering typical receptionist functions such as answering calls, managing appointments, and taking messages on behalf of the business. They are usually the first point of contact for customers, and it involves redirecting or transferring calls to trained professionals and departments.
5 Questions to Ask a Call Center
1. Can you describe your quality control and assurance processes?
Quality assurance is a key part of ensuring that customer interactions are aligned with business goals. The purpose of QA is to identify performance problems and improve quality standards. When discussing with a potential service provider, ask more about their quality control assurance and control approach; what key metrics they monitor, how they evaluate agent’s performance, and how they coach their staff.
2. How do you handle customer complaints and escalations?
Customer complaint resolution is a big part and challenge for call center operations. By asking how they handle escalations, you gain insights into how they tailor their solutions and processes for handling difficult situations. You can ask additional questions like an example of their step-by-step approach or tactics.
3. What tools do you use for your services?
Over the recent years, new specialized software and tools have changed the way call center services operate. From managing contact information and deadlines to tracking operational performance and reporting, there are a ton of software solutions available. Asking what technologies they use gives you a better understanding of their operations and efficiency.
4. How do you handle seasonal and unexpected demand surges?
Just like with sales, call volume demand has its highs and lows. There will be unexpected or seasonal surges that can impact services, so it's crucial to partner with a call center provider that ensures scalable solutions. Understanding how they pivot and adjust to unexpected demand surges gives reassurance that they can offer consistent high-quality services at all times.
5. Can you tell us more about your approach to training agents to represent businesses accurately?
Every business has its unique approach to connecting and communicating with customers; and it’s important that when you hire a call center provider, they know how to tailor their services to match your business. This question helps you assess how they train their agent to represent your brand accurately and provide crucial knowledge that can help them support customers. This measures their capacity to understand your brand and see their commitment to your business.
How Much Do Call Center Services Cost?
Call center services offer a lot of benefits for businesses, helping position them for sustainable long-term growth. It’s not a small investment but it pays big dividends in helping companies scale efficiently.
Most call center projects reviewed on Clutch sit below $10,000. The average cost of hiring a call center company on Clutch is less than $25 per hour; it’s worth noting that the average cost in the United States is higher.
Call center operations differ from one case to another. Factors such as the type of services, the volume of calls, and the number of languages required are all common factors that impact the price tag.
Shortlist Agencies by Industry Experience
Call services for different industries should be tailored to meet their specific needs and adjust to the unique market nuances. When searching for an ideal call center provider, ensure they have extensive industry experience so they can help you navigate through industry-specific nuances.
Call Center Services for Information Technology
Call center services in the information technology space focus on providing more technical support such as troubleshooting and issue resolution. Agents specializing in this market are equipped with crucial technical knowledge that can help them easily guide customers over the phone. They focus on providing immediate assistance to ensure customer satisfaction.
Call Center Services for Business Services
In the the financial services sector have processes and protocols designed to handle sensitive financial data. Service providers in the space are knowledgeable on key topics such as banking, investment, and insurance. They emphasize the importance of security and accuracy to comply with financial regulations and laws.
Call Center Services for Medical & Healthcare
Call center services in the medical and healthcare industry play a big role in patient care, focusing on handling sensitive patient information, answering healthcare-related inquiries, scheduling patient appointments, and ensuring patient satisfaction. Their empathy and care are important to improving patient experience.
Call Center Services for Consumer Products & Services
As for companies in the consumer products and services market, call center services revolve around handling customer inquiries, order processing, and managing return requests. They are responsible for after-sales support, ensuring customers have a positive relationship with the brand.
Evaluating Services
It’s natural for business owners to expect results for their investments. Keeping a close eye on key performance indicators (KPIs) is paramount to gaining critical insights into a provider’s performance and identifying areas requiring improvement. Here are some key figures you need to monitor:
- First Call Resolution (FCR): Measures the performance of the call center for resolving customer concerns on the first call. FCR is a major KPI that reflects the effectiveness of its services, impacting customer satisfaction.
- Average Handle Time (AHT): Gauges the average length of a customer’s call, including hold time, talk time, and anything else the agents need to accomplish after the call. It’s important to maintain a quick AHT without compromising the quality of the service.
- Customer Satisfaction Score (CSAT): A scaling method that measures customer satisfaction with the call service they received. High and consistent CSAT means that customers are pleased with the overall service.
- Abandonment Rate: The percentage of callers who hang up the call before they’re answered by an agent. A high abandonment rate is a bad sign that wait times are frustrating customers.
- Agent Utilization Rate: The percentage that reflects the time agents spend on calls compared to being idle. It’s important for call centers to strike a balance of maintaining a high average agent utilization rate without overworking agents.
- Cost per call: The KPI that measures the total cost incurred by the call center provider divided by the volume of calls they’ve handled. It’s a crucial metric to determine their cost-efficiency and return on investment (ROI).
Businesses can assess these metrics by conducting customer surveys, operational audits, regular performance reviews, and benchmarking against industry standards.
Browse through Clutch’s data-driven directory to find and connect with the ideal call center partner for your business. Search for a service provider that meets your needs and understands your goals to unlock the benefits of call center services.
Clutch is a trusted B2B marketplace that provides in-depth client reviews that help companies like you find the right service provider. Each Clutch profile showcases portfolio items, case studies, and more information about a call center company’s services.
Clutch’s team collects reviews through phone or a comprehensive online form before sorting them based on recency and quality, which factors into a company’s presence on directories. Take your time reading through verified reviews on Clutch to confidently choose the right app marketing agency.
Trusted by Thousands of Businesses Worldwide
Clutch empowers better business decisions as the leading marketplace of B2B service providers. Our in-depth and verified client reviews detail each project from start to finish, helping businesses looking to procure services, narrow down their list of potential business partners quickly and confidently.
With access to information such as how much a service provider charges for their services, how they communicate, and the results of the project, you can feel confident that you’ve found the right software development company for your project.
The verification process seeks to establish proof of connection between the reviewer and their own organization, as well as the collaboration they’re reviewing. By verifying the identity of the reviewer and confirming their connection to the project, Clutch is able to confirm that there is no conflict of interest and that the project took place. Buyers can easily identify verified reviews by the check mark in the bottom right corner of the review card. You can learn more about the review verification process here.
Call Center Expertise
Call centers on Clutch are highly skilled and vetted. They have necessary credentials such as Certified Customer Service Professional, Certified Client Service Specialist, and other industry-specific certifications. Their specialization extends to different channels, types of call center solutions, and strategies.
In addition to review rating, you can view awards, portfolio of past work and clients and industry recognitions. Clutch verification also provides an additional layer of data to help you make the right purchasing decision which goes into business details and payment and legal filings. If you found a business on clutch, you can feel confident in your B2B purchasing decision.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a professional provider of Contact Center Services, specializing in comprehensive Customer Support Services including Inbound and Outbound Call Handling, Phone Support, and Telephonic Support. The company has consistently received high ratings, with reviews highlighting their flexibility, seamless integration, and proactive management. Approximately 90% of reviews noted their impressive ability to customize services, adapt quickly, and maintain effective communication.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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$1,000+< $25 / hr250 - 999Noida, India
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See all 3 projectsA1 Call Center is a comprehensive contact center service provider specializing in outbound call center and telemarketing services. Overall, reviews are highly positive, with clients praising their excellent customer service and ability to improve business communications. Approximately 100% of reviews highlight their strengths in relationship-building and efficiency, although suggestions for improvement include faster processing and enhanced schedule flexibility.
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$5,000+$200 - $300 / hr50 - 249
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See all 20 projectsSalesCaptain is a company specializing in Contact Center Services, focusing on outbound marketing and lead generation for businesses. Reviews highlight their effective lead-generation campaigns and customer support, with 100% of feedback being positive. Clients appreciate their competitive pricing and proactive approach to expanding services, ensuring a continuous flow of leads and sales opportunities.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DEServices provided
See all 86 projectsSupportYourApp is a leading provider of Contact Center Services, specializing in Customer Support Services, including Phone Support and Call Handling. Over 90% of reviewers praise their responsiveness, professionalism, and ability to manage high volumes of tickets, with many highlighting their project management skills and adaptability in offering 24/7 Customer Service Center support. The company consistently delivers value, maintaining a strong reputation for quality and client satisfaction.
$1,000+< $25 / hr1,000 - 9,999Davao City, PhilippinesServices provided
See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$1,000+< $25 / hr250 - 999Dnipro, UkraineServices provided
See all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
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$5,000+$100 - $149 / hr10 - 49Menlo Park, CA
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See all 3 projectsRising Tides is a marketing agency specializing in digital marketing solutions, including SEO, content creation, and social media management. The agency consistently receives positive feedback, with approximately 100% satisfaction regarding their timely delivery and responsiveness. Clients commend their personalized approach and industry-specific strategies, with over 80% appreciating their innovative marketing tactics and understanding of business needs.
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$10,000+$100 - $149 / hr10 - 49London, England
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See all 6 projectsThe Sound Pipe Media is a mobile app development company specializing in iOS and Android platforms. They have garnered positive feedback for their flexibility, responsiveness, and ability to understand client needs, with approximately 90% of reviews highlighting their expertise and customer-centric approach. Clients commend their project management skills and unique ability to provide marketing insights alongside development services. However, some reviews mention the need for clearer initial specification agreements.
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$1,000+$50 - $99 / hr10 - 49Crewe, England
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See all 5 projectsReveGro is a company specializing in Customer Support Services and Telemarketing Services, particularly focusing on lead generation and feedback collection. While 100% of the reviews appreciated their onboarding process and budget-friendly pricing, 100% also noted challenges in project management post-launch, indicating room for improvement in efficiency and communication.
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$5,000+$50 - $99 / hr10 - 49Pymble, Australia
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See all 1 projectsSalesdeck is a telemarketing and lead generation company known for its professional approach and effective project management. According to reviews, they consistently meet success criteria and deliver tasks on time and within budget. A significant 100% of reviewers recommend their services, highlighting their high-quality service in the sector.
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UndisclosedUndisclosed50 - 249Spring, TX
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See all 4 projectsWestpark Communications is a professional Contact Center Services provider specializing in Inbound Call Center, Customer Support Services, and Customer Care Services. They are praised for their excellent communication, attention to detail, and ability to enhance call structures, with approximately 75% of reviewers highlighting their positive impact on customer relationships. However, there are minor concerns about agent turnover affecting response times.
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Featured
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$1,000+$50 - $99 / hr10 - 49Horsham , EnglandServices provided
See all 20 projectsVirtual Sales Limited is a distinguished provider of Contact Center Services, specializing in Outbound Call Center and Telemarketing Services. The company consistently garners positive feedback, with 100% of reviewers praising their project management and timely communication. Clients highlight their industry expertise and impressive ability to generate leads and appointments, with no reported areas for improvement, underscoring their exceptional service delivery and professionalism.
$1,000+< $25 / hr250 - 999București, RomaniaServices provided
See all 15 projectsValoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.
$1,000+< $25 / hr50 - 249Ed, SwedenServices provided
See all 68 projectsA-SALES AB is a Contact Center Services company specializing in outbound sales and pipeline generation. The company receives positive feedback for their organized project management and ability to tailor outreach to specific industries and buyer personas. Approximately 87.5% of reviews highlight their effective communication and targeted approach. Clients appreciate their value for cost and effectiveness in booking 10-22 qualified meetings per month.
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$5,000+$50 - $99 / hr10 - 49London, England
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See all 10 projectsCurral provides Contact Center Services with a focus on Customer Support Services, including both Inbound and Outbound Call Center tasks. Reviews highlight their professional yet friendly approach and effective project management, leading to high satisfaction with their service outcomes. Communication is noted as responsive and transparent.
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$25,000+Undisclosed10 - 49Brighton and Hove, England
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See all 1 projectsSecond Voice is a dynamic marketing agency specializing in targeted outbound email campaigns and AI-enhanced content. Overall, reviews highlight their strong alignment with clients' values, responsive communication, and successful outcomes such as high-value meeting bookings. With 100% positive feedback, Second Voice is praised for its rigorous account management and results-focused approach.
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Featured
What are Featured Providers?
$1,000+Undisclosed1,000 - 9,999New York, NYServices provided
See all 54 projectsAppointment Setter Online is a professional Call Center Services company specializing in outbound lead generation, appointment scheduling, and telephonic support. The reviews reflect a 100% positive feedback rate, highlighting their professionalism, consistent project management, and ability to deliver qualified appointments. Approximately 80% of reviewers praised their persistence and adaptability in aligning with client needs.
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$1,000+< $25 / hr10 - 49
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See all 2 projectsDigital Jockey Private Limited, specializing in Contact Center Services, excels in filtering data to identify positive prospects for customer support and telemarketing services. With a 99% success rate in acquiring positive customers from prospects, reviewers commend their timely communication and enthusiasm, highlighting their efficiency and cost-effectiveness.
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UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
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See all 2 projectsThe Contact Company specializes in Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call services, telemarketing, and phone support. With 100% satisfaction across reviews, clients praise their seamless workflow, agility, and commitment to customer satisfaction, emphasizing their positive company culture and transparency.
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$1,000+Undisclosed2 - 9London, England
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See all 6 projectsSimpout is a lead generation company specializing in automating outreach and sales processes for businesses across various industries. Their services have received positive feedback, with 100% of reviewers highlighting their timely project management, responsiveness, and effective communication. Clients appreciate Simpout's ability to deliver quick results and high return on investment, with several noting their campaigns exceeded expectations.
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$1,000+$25 - $49 / hr10 - 49Crewe, England
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See all 1 projectsProspect Connect is a company specializing in Contact Center Services, particularly in outbound telemarketing. They have received overwhelmingly positive feedback, with 100% of reviewers noting their punctuality, budget adherence, and effective communication. Clients appreciate their honesty and independent research capabilities, contributing to significant improvements in pipeline value for projects.
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$1,000+$150 - $199 / hr10 - 49Carlsbad, CA
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See all 10 projectsReel Axis is a marketing and branding agency specializing in digital presence, lead generation, and strategic growth initiatives for various industries. The company consistently receives positive feedback for its professional project management, innovative strategies, and tailored solutions. Approximately 100% of reviewers highlight their effective communication and ability to integrate client feedback, while nearly 90% express satisfaction with their proactive approach and commitment to exceeding expectations.
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$1,000+< $25 / hr50 - 249New Delhi, India
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See all 3 projects(we)Vcare Customers specializes in Contact Center Services, offering comprehensive 24/7 customer support, including Customer Support Services, Inbound Call Center, and Customer Care Services. Their reviews highlight a 100% positive feedback rate, praising their seamless workflow integration, proactive communication, and exceptional customer service, which significantly improved customer satisfaction and retention.
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UndisclosedUndisclosed50 - 249København, Denmark
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See all 2 projectsVAEKST is a business development company specializing in enhancing market presence and lead generation, particularly in the Nordic region. Customers consistently praise VAEKST for their proactive communication and teamwork, with 100% of reviewers noting their impressive ability to generate ideas and solutions. All feedback is positive, highlighting the company's excellent project management and alignment with client values.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsGabbyville is a company specializing in Contact Center Services, particularly focusing on Outbound Call Center and Customer Support Services. The reviews highlight their strong customer service team, effective call handling abilities, and significant cost savings, with 100% positive feedback regarding their strengths and no noted areas for improvement.
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$10,000+$50 - $99 / hr10 - 49Langley, Canada
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See all 14 projectsLead Generators International® is a company specializing in outbound call center and telemarketing services, generating leads and expanding client networks. Reviews highlight their strong project management skills, with 100% of reviews noting timely delivery and effective communication. Clients commend their professionalism and ability to understand and represent products accurately, with approximately 83% expressing satisfaction without suggesting improvements.
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$10,000+< $25 / hr50 - 249Tijuana, Mexico
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See all 2 projectsCallTree BPO specializes in providing comprehensive Contact Center Services, including Customer Support Services and back-office support. The company is praised for its efficient project management, meeting deadlines, and attentive service, with 100% of reviews highlighting their exceptional ability to manage client needs and employee satisfaction consistently.
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Undisclosed< $25 / hr1,000 - 9,999Pune, India
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See all 14 projectsCFT Consulting is a professional firm specializing in Contact Center Services and Telemarketing Services, providing effective lead generation and appointment setting across diverse industries. Reviews highlight their impressive ability to exceed monthly appointment quotas, with 100% mentioning efficient project management and the team's quick adaptability to complex business environments. However, accessibility of project management during US hours was noted as a potential improvement area.
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$1,000+< $25 / hr50 - 249Dumaguete, Philippines
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See all 3 projectsPac Biz Contact Center Outsourcing specializes in Contact Center Services, focusing on Customer Support Services and Call Handling. Reviews highlight their quick, reliable service, with 100% positive feedback on efficiency improvements. They significantly enhance client operations by saving 20 hours weekly and increasing sales, although some note room for improvement in call clarity.
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$5,000+Undisclosed10 - 49
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See all 5 projectsMoree is a company specializing in Contact Center Services, offering strategic support in generating qualified C-level meetings for businesses. They have received 100% positive feedback, particularly for their attention to detail and proactive approach in customer interaction. Clients appreciate their timely responses and the value-driven nature of the meetings they arrange.
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$1,000+< $25 / hr2 - 9L'viv, Ukraine
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See all 2 projectsLeadWise is a marketing agency specializing in content development and outbound marketing operations, including email and LinkedIn management, lead generation, and sales pipeline development. They maintain a strong reputation, with 100% positive feedback across reviews highlighting their effective project management, thorough customer engagement strategies, and successful KPI achievements. Clients praise their excellent communication and alignment with company values.
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$5,000+$50 - $99 / hr50 - 249Tel Aviv-Yafo, Israel
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See all 1 projectsAmiy is a business development company specializing in providing business development specialists to scale-up businesses across various international markets. Clients report significant satisfaction with their services, noting an increase in opportunities, strong communication skills, and effective project management, with over 90% positive feedback highlighting their local expertise and market understanding.
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$1,000+< $25 / hr250 - 999
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See all 3 projectsANTS is a Contact Center Services provider specializing in creating and managing efficient phone support and sales teams. Reviews highlight a 74% increase in net sales and a 39% rise in repeat customer requests, reflecting their result-oriented approach and 24/7 availability. Clients appreciate their flexibility, with 100% positive feedback and no suggested improvements.
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Undisclosed< $25 / hr50 - 249Portland, OR
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See all 4 projectsHelloSells is a company specializing in Contact Center Services, offering solutions in Inbound and Outbound Call Centers, Customer Support, and Telephonic Support. Reviews highlight their exceptional customer service, efficient call handling, and strong communication skills, with 100% of reviewers noting positive experiences. Clients are impressed by their adaptability and the professional appearance they bring to businesses, resulting in improved sales conversions and operational efficiency.
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$25,000+< $25 / hr50 - 249Lehi, UT
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Boomsourcing is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center operations and Telemarketing Services. Reviews highlight their effective lead generation and customer support services, resulting in a 120% improvement in lead qualification and an 85% increase in sales. Clients appreciate their engagement and alignment with company values, with 100% positive feedback regarding their performance and project management.
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Undisclosed$100 - $149 / hr50 - 249Ann Arbor, MI
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See all 3 projectsOTAVA® is a technology solutions provider offering robust infrastructure management, cloud services, and IT support. Reviews highlight their fast response times and strong customer support, with around 90% of feedback being positive. Clients praise their problem-solving skills and personalized attention, though some mention occasional delays due to their growing clientele.
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$1,000+< $25 / hr250 - 999Montego Bay, Jamaica
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See all 2 projectsNICE Global is a Contact Center Services provider specializing in customer support, inbound call center, and telephonic support. The company receives overwhelmingly positive feedback for its proactive communication, flexibility, and alignment with client values, with 100% of reviews highlighting its drive for success and adaptability to client needs.
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$10,000+$25 - $49 / hr50 - 249Ahmedabad, India
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See all 5 projectsKey Carrier Management Service (Key-CMS) is a provider of Contact Center Services, specializing in customer support and call handling for diverse needs. Reviewers highlight their effective project management and timely delivery, though 20% mention incomplete data fulfillment. Overall, clients appreciate Key-CMS's communication and teamwork, with 80% expressing satisfaction with their services.
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$5,000+$50 - $99 / hr2 - 9Toulouse, France
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See all 2 projectsAfef Ayed is a digital marketing agency specializing in Google AdWords and tracking metrics. Based on their reviews, they deliver projects on time, demonstrate professionalism, and effectively increase sales while reducing conversion costs. The feedback is overwhelmingly positive, with no areas for improvement noted by clients.
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$1,000+< $25 / hr50 - 249Cerritos, CA
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See all 2 projectsHire Live Support Inc is a company specializing in administrative support and customer service management. They have received overwhelmingly positive feedback, with clients praising their professionalism, cost-effectiveness, and timely delivery. Approximately 100% of reviewers noted improvements in efficiency and customer satisfaction following their engagement with Hire Live Support Inc.
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$1,000+< $25 / hr50 - 249Barranquilla, Colombia
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See all 1 projectsEmpire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.
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$5,000+< $25 / hr1,000 - 9,999
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See all 6 projectsFirmsDesk is a versatile provider of Contact Center Services and Customer Support Services, offering telephonic support and inbound/outbound call center solutions. They consistently meet client expectations, leading to 100% positive feedback. Clients appreciate their proactive approach and excellent project management, with 50% highlighting their ability to exceed expectations and deliver outstanding quality.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsLeverage Contact Center is a dynamic firm specializing in Contact Center Services, including Inbound and Outbound Call Center and Telemarketing Services. Reviews highlight their client-oriented approach, with 100% of feedback praising their high contact capacity and adaptability to client needs. They effectively double client outreach and demonstrate strong project management, making them a reliable partner in Customer Support Services.
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$5,000+Undisclosed10 - 49Manchester, England
Services provided
See all 4 projectsFlowd is a lead generation and email marketing agency that excels in fostering client relationships and delivering high-quality leads. Their services have consistently resulted in measurable success, with clients praising their quick responsiveness and collaborative approach. Approximately 100% of reviewers commend their company culture and alignment of values, highlighting their adaptability and dedication to client needs.
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$1,000+< $25 / hr250 - 999Baliuag, Philippines
Services provided
See all 1 projectsTelework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.
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UndisclosedUndisclosed50 - 249San Antonio, TX
Services provided
See all 1 projectsTAS United is a Contact Center Services provider specializing in Customer Support Services and Call Handling. According to reviews, 100% of clients praised their dependability and communication, highlighting their effectiveness in reducing internal workload. Initial challenges with script clarity were swiftly addressed, showcasing their responsive and adaptable service approach.
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$5,000+< $25 / hr50 - 249
Services provided
See all 4 projectsKexxel BPO specializes in Contact Center Services, providing both Inbound and Outbound Call Center solutions with a focus on Customer Support and Telephonic Support. Their services have garnered overwhelmingly positive feedback, with 100% of reviewers highlighting their strong project management, timely delivery, and effective communication. Clients appreciate their transparency, proactive approach, and the ability to adapt to client-specific needs and timelines.
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$10,000+< $25 / hr1,000 - 9,999Ajman, United Arab Emirates
Services provided
See all 1 projectsTafaseel BPO is a call center services provider known for its expertise in Customer Support Services, including inbound and outbound call handling. The company has received positive feedback for its ability to deliver customized solutions, with clients noting a substantial improvement in service quality since their engagement. Approximately 90% of reviews highlight their understanding of local culture and effective project management.
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$5,000+< $25 / hr250 - 999Dhaka, Bangladesh
Services provided
See all 17 projectsSkyTech Solutions is a company specializing in Contact Center Services, offering a range of Customer Support and Telemarketing Services. They have received consistently positive feedback, with 100% of reviewers noting their professional communication and strong relationship-building skills. Customers highlighted their adaptability and accuracy, though some suggested more proactive communication could enhance their service.
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UndisclosedUndisclosed50 - 249Charleston, SC
Services provided
See all 16 projectsCall Experts is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. Reviewers consistently praise their ability to meet goals and deliver quality service, with approximately 100% noting their positive impact on efficiency and cost savings. However, some suggest potential improvements in service expansion and call rate optimization.
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$1,000+$50 - $99 / hr10 - 49
Services provided
See all 17 projectsWebflow Leads is a web development company specializing in website design, UI/UX design, and Webflow CMS development. Their exceptional technical competence and creative design solutions are highlighted across reviews, with 100% positive feedback from clients. Reviewers frequently commend their proactive communication, timely delivery, and the significant improvements in website performance and user engagement, with some reporting increased conversion rates and traffic boosts of up to 45%.
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$5,000+$25 - $49 / hr10 - 49Gdańsk, Poland
Services provided
See all 3 projectsJBA Consults is a business development consultancy specializing in refining sales strategies and enhancing lead generation processes. Clients consistently praise their effective project management and successful integration of sales solutions, with approximately 100% expressing satisfaction. Notably, JBA Consults has delivered measurable improvements in sales efficiency, outreach response rates, and customer acquisition strategies, underscoring their impactful contributions.
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$5,000+$100 - $149 / hr10 - 49
Services provided
See all 2 projectsDarwinian Ventures is a specialized agency providing lead generation, revenue operations, and sales infrastructure development for early-stage B2B companies. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their expertise, agility, and problem-solving abilities. Notably, 50% of clients commend their seamless communication and ability to integrate into existing workflows. Reviewers appreciate their proactive approach and strategic guidance in optimizing business outcomes.
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$5,000+< $25 / hr250 - 999
Services provided
See all 4 projectsCallboxs is a contact center services provider, specializing in customer support and telephonic support. They have consistently provided excellent service, swiftly adapting to specific business needs, resulting in satisfied customers. With no reported complaints and a proactive approach that includes complimentary services like customer satisfaction surveys, Callboxs demonstrates a commitment to enhancing client interactions and optimizing communication processes.
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$5,000+$100 - $149 / hr250 - 999
Services provided
See all 3 projectsClevertone is a professional review management company that excels in organizing and delivering seamless services. With 100% positive feedback, clients praise their transparent approach, efficient communication, and punctual delivery. Clevertone's ability to meet project goals without false promises is highly valued, making them a recommended partner for managing online reviews.
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$10,000+$25 - $49 / hr10 - 49Cornelius, NC
Services provided
See all 2 projectsProphetLogic is an outbound call center specializing in targeted prospecting and telemarketing services. The company consistently receives positive feedback, with 100% of reviewers highlighting their effective client handoff process and business growth acceleration. Clients praise their strong company culture and dedication to high-quality customer care services.
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$1,000+< $25 / hr10 - 49New Delhi, India
Services provided
See all 2 projectsMultilingual Call Centers is a Contact Center Services provider specializing in multilingual customer support and telephonic communication solutions. They have consistently received exceptional feedback, with 100% of reviewers praising their linguistic versatility and high-quality, culturally sensitive interaction. Clients commend their seamless integration and proactive communication, noting significant improvements in customer satisfaction and operational efficiency.
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$5,000+Undisclosed2 - 9
Services provided
See all 1 projectsLessLeads is a lead generation company specializing in setting up and managing cold email campaigns to generate meetings with prospective clients. According to reviews, 100% of clients appreciate their ability to consistently deliver booked meetings. The company's responsiveness and value for cost are frequently highlighted, though some clients noted occasional no-shows.
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Contact Center Outsourcing Service Providers
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
36.7/40.020/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
35.2/40.019.4/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
35.2/40.020/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
34.7/40.019.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
34.4/40.019.6/20 Reviews10/10 Clients & Experience4.8/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
33.6/40.018.6/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
33.4/40.017.8/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
33.4/40.018.4/20 Reviews9.8/10 Clients & Experience5.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Call Center Services20% Sales Outsourcing50% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
32.6/40.017.4/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
32.4/40.017.6/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
50% Call Center Services50% Sales Outsourcing -
$5,000+$100 - $149 / hr10 - 49Dover, DE
Ability to deliver
32.4/40.017.8/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$10,000+Undisclosed10 - 49Paris, France
Ability to deliver
32/40.017.8/20 Reviews9.7/10 Clients & Experience4.6/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
35% Call Center Services65% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
15% Call Center Services5% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr10 - 49Norristown, PA
Ability to deliver
31.9/40.018.2/20 Reviews8.6/10 Clients & Experience5.2/10 Market PresenceService focus
50% Call Center Services50% Sales Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$10,000+$50 - $99 / hr10 - 49Toronto, Canada
Ability to deliver
31.6/40.017.2/20 Reviews10/10 Clients & Experience4.4/10 Market PresenceService focus
10% Call Center Services50% Sales Outsourcing40% Other -
$5,000+Undisclosed10 - 49
Ability to deliver
31.6/40.017.4/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
15% Call Center Services80% Sales Outsourcing5% Other -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
31.6/40.016/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
31.4/40.015.6/20 Reviews10/10 Clients & Experience5.8/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$5,000+< $25 / hr250 - 999Kalyan, India
Ability to deliver
31.4/40.018.2/20 Reviews7.8/10 Clients & Experience5.3/10 Market PresenceService focus
25% Call Center Services10% Sales Outsourcing65% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$25,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
31.3/40.016.6/20 Reviews9.8/10 Clients & Experience4.8/10 Market PresenceService focus
15% Call Center Services70% Sales Outsourcing15% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other
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How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Call Center FAQs
Looking for a call center but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a call center, from pricing and services to results and red flags.
Clutch features firms offering inbound and outbound support, customer care, and sales solutions twice a year based on a proprietary methodology. The top call center firms for Fall 2025 include: