Brave New

BACKGROUND

Please describe your company and position.

I am the Design Manager of The Loom Collective

Describe what your company does in a single sentence.

The Loom Collective is a Chicago-based, design-forward marketing firm specializing in elevating investment firms' brands through cohesive design solutions across print, digital, and environmental assets.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• Automated generation of PDF pages containing member data
• Automation of the reporting process of organization members
• Coding a modern design of the portal for organization members

SOLUTION

How did you find Brave New?

Online Search

Why did you select Brave New over others?

• High ratings
• Good value for cost
• Company values aligned
• Great SEO

Describe the scope of work in detail. Please include a summary of key deliverables.

The NAIC Member Data Management project streamlined the organization’s membership process by automating data collection, management, and access. Previously, new member applications and updates required significant administrative effort within WordPress. To address this, the project implemented an automated system where prospective members submitted an inquiry form, received an intake form upon approval, and gained access to a member portal after payment. The system integrated with SharpSpring CRM, ensuring that firm and fund data was accurately stored and synchronized while maintaining a structured database within WordPress.

The project also improved ongoing data management for NAIC members and administrators. Members were provided with an online portal where they could update firm and fund details quarterly, ensuring that the NAIC database remained accurate and up to date. These updates were automatically reflected in the public member directory, eliminating the need for manual intervention. Additionally, the project introduced an automated process for generating MINT report PDFs, compiling fund data into structured documents for reporting purposes. By incorporating pre-filled forms, conditional logic, and automated workflows, the system significantly reduced errors and administrative workload.

In addition to automation, the project enhanced the accessibility and usability of member data. A structured database was established within WordPress to ensure seamless integration between the membership portal and the CRM system. The public-facing member directory was updated to reflect real-time data, improving transparency and ease of access. These improvements not only streamlined NAIC’s internal operations but also provided a more efficient and user-friendly experience for members, reinforcing NAIC’s role as a data-driven organization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of queries directed to team members

Accuracy of MINT report and web data

Increased user engagement

Enriched database

Time required to create quarterly report

Number of logins to member portal

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brave New consistently delivered on time, responded promptly, and maintained professionalism, flexibility, and clear communication with Loom and our clients. They responded to our needs with promptness and a high level of patience and availability.

What was your primary form of communication with Brave New?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about Brave New was their exceptional commitment despite the challenges of an ever-changing scope of work and being in a completely different time zone. They were always available, met with us and clients professionally, communicated clearly with a fantastic attitude, and kept us informed about budgets as the project evolved. Their ability to understand and navigate the complex project was remarkable.

Are there any areas for improvement or something Brave New could have done differently?

I can’t think of anything they could have done differently. They were consistently professional, responsive, and adaptable, even with the challenges we faced. Their clear communication and commitment were key to the project’s success.

BACKGROUND

Please describe your company and position.

I am the Marketing & PR Specialist of PromoTraffic

Describe what your company does in a single sentence.

PromoTraffic is a digital marketing agency that helps businesses strengthen their online presence, build brand recognition, and drive growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• Building a website that aligns with the brand’s visual identity
• Building a WordPress website with Elementor that is easy and fast to edit.
• Creating a website theme that will serve as a foundation for future websites of affiliated companies.

SOLUTION

How did you find Brave New?

Referral

Why did you select Brave New over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Brave New were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary goal of the project was to create a website for Marketplace.pro, a brand operating under the PromoTraffic group. Marketplace.pro specializes in helping brands grow on various marketplaces and achieve significant sales increases. When developing the website, our focus was on tailoring it to potential clients seeking such solutions. 
We designed the messaging and forms to cater to two key customer segments: those just starting their journey with marketplaces and those already active but looking to scale their sales. Brave New provided comprehensive support throughout the entire process, from content planning to UX design and final implementation.

The project was carried out in phases, starting with content planning, research on the best solutions to meet our expectations, and the detailed website design created in Adobe XD. The implementation was done using WordPress with Elementor. In addition to building the website based on the design, Brave New supported our team in making refinements and implementing additional suggestions.

Our collaboration with the Brave New team was exceptionally smooth. They were highly responsive to feedback, quickly addressing any necessary changes and implementing them efficiently.

As a result of this cooperation, we successfully launched a fully functional website in a short time. The website now plays a crucial role in generating high-quality leads and strengthening the Marketplace.pro brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the biggest successes of this project was the outstanding efficiency and responsiveness of the Brave New team, which ensured a smooth and seamless execution. Thanks to their proactive approach and ability to swiftly implement changes, we were able to complete the project without any delays, allowing us to maintain uninterrupted communication about the new Marketplace.pro brand.

The new website has significantly improved our ability to collect and analyze data on users specifically interested in marketplace solutions. This has led to a more refined and highly effective advertising strategy, enabling us to target our audience with greater precision.

Additionally, the website now serves as a powerful resource for potential clients, providing them with clear, well-structured, and easily accessible information about our services across various marketplaces. This clarity has resulted in more precise and informed inquiries for service quotes, streamlining the customer acquisition process and reinforcing our brand’s credibility in the marketplace industry. 
The project’s execution not only met but exceeded our expectations, delivering a digital presence that actively supports our growth and market positioning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management provided by Brave New was exemplary, characterized by a high level of organization, responsiveness, and efficiency. From the initial planning stages to the final implementation, their team maintained clear and proactive communication, ensuring that every phase of the project progressed seamlessly.

What was your primary form of communication with Brave New?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Brave New was their exceptional responsiveness and efficiency in executing the project. Their swift adaptability and responsiveness in implementing changes while maintaining top-quality standards were truly commendable.

Are there any areas for improvement or something Brave New could have done differently?

There weren’t any big issues because Brave New quickly answered our questions and solved any concerns. They were very responsive and made sure everything was clear. Thanks to this, we always found solutions that worked well for us.

BACKGROUND

Please describe your company and position.

I am the Senior Technical Sales Engineer of Cibor Woodworking Machinery

Describe what your company does in a single sentence.

Selling woodwoking and other industrial machinery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• We wanted to create a clear and customer-friendly website design where clients can easily find what they are looking for.
• We had a vision in mind, but we were also looking for advice on functionality and the best way to present products and other information on our website.
• The old site had an outdated look and was limited in editing. The goal was to create a new, fresh design that would increase the number of inquiries about specific customer products, but also provide the ability to conveniently manage the site by the administrator.

SOLUTION

How did you find Brave New?

Referral

Why did you select Brave New over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned
• high professionalism in the apprach

How many teammates from Brave New were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Preparation of the graphic design for both desktop and mobile versions, along with consultations.

Development and programming work.

Building the website structure and adding content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Migration of over 100 products to the new WordPress CMS.

New refreshed design.

Impoved functionality of the page.

Impoved functionality of the contract form. 

2x speedup of the website

Ability to fully edit the page using Gutenberg blocks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provided on-time delivery, great responsiveness, and flow of information.  Full professionalism throughout.

What was your primary form of communication with Brave New?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very personal approach, focused on our needs. Detail oriented. High level of professionalism and business courtesy. 

Are there any areas for improvement or something Brave New could have done differently?

none. 

BACKGROUND

Please describe your company and position.

I am the Project Manager of Foundation Poland Business Run

Describe what your company does in a single sentence.

Our foundation implement charity, educational, health and sports projects that support corporate social responsibility and primarily help people at risk of social exclusion.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• The goal of the project was to provide key information in an accessible, easy-to-record form. The site was coded as a one-pager — all the information you need is at your fingertips.
• Clear presentation of packages — PBR participants can take part in a stationary or virtual race. There are several packages available in both versions. We presented them in a clear way, inspired by websites selling subscription products.

SOLUTION

How did you find Brave New?

I knew the company before

Why did you select Brave New over others?

• Close to my geographic location
• Good value for cost
• Other

How many teammates from Brave New were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The new website project which contains all the necessary information in one place. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 14,4% increase in the number of registered teams while reducing the advertising budget
• 44 increase in the number of runners registered for the stationary race year-on-year
• 125 increase in the number of registered companies compared to 2023

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was a pleasure to work with Brave New. Their project management was highly efficient, and they demonstrated a thorough understanding of both the project's requirements and timelines. The deliverables were consistently provided on time, and they kept us well informed throughout each stage of the process.

The team ensured clear communication by outlining upcoming phases and providing regular updates on progress. The project manager assigned to our project was extremely responsive and proactive. Whenever we had questions or specific needs, they reacted immediately and went above and beyond to accommodate our requirements.

Their dedication and ability to adapt made the entire experience seamless and ensured that our expectations were met.

What was your primary form of communication with Brave New?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most about Brave New was their exceptional communication, the high quality of the project outcomes, and their systematic use of well-defined standards and procedures. Their communication was clear, timely, and proactive, which made collaborating with them incredibly easy and stress-free.

They ensured that we were always up-to-date on the project's status, which gave us confidence throughout the entire process.

Are there any areas for improvement or something Brave New could have done differently?

In our experience, there were no areas that required improvement. Brave New exceeded our expectations in all aspects of the project.

BACKGROUND

Please describe your company and position.

I am the Marketing Coordinator of 7R

Describe what your company does in a single sentence.

Warehouse developer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• Content management flexibility
• WordPress CMS instead of Pimcore
• SEO Optimization

SOLUTION

How did you find Brave New?

Online Search

Why did you select Brave New over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

• Rewriting the current page from CMS Pimcore to WordPress
• Integrating the WordPress Gutenberg builder
• Transferring content from the old version of the website to the new one
• Implementing a two-language version module
• Implementing a module for searching and sorting magazines by categories and locations
• Launching the new website under the main domain
• Providing a course on managing the new CMS

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved website performance: The transition from Pimcore to WordPress resulted in a faster and more efficient website. Load times improved, contributing to a better user experience and enhanced SEO performance.
• Increased flexibility in content management: The integration of the Gutenberg builder made it significantly easier for our content management team to create and update pages without technical support, reducing the time and resources needed for updates.
• Content migration and multilingual support: The content migration process was seamless, with no data loss or downtime. Additionally, the implementation of a two-language version module allowed us to better reach international audiences, improving our global presence.
• Successful Website launch with no downtime: The new website was launched smoothly under our main domain without any downtime, ensuring continuous availability for our users.
• Team Empowerment through CMS training: After the course provided by the agency, our internal team became fully capable of managing the new CMS independently, reducing our reliance on external support.
• 2 times reduced time required for content updates by the administrators thanks to the more user-friendly WordPress interface
• Faster load times, which contribute to a more positive user experience and better SEO performance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agency demonstrated excellent project management throughout the entire process. They provided a clear project timeline at the beginning and consistently met the agreed-upon deadlines. Regular updates and progress reports were shared, which kept us informed and allowed for any necessary adjustments to be made promptly.

When it came to responding to our needs, the agency was highly responsive and flexible. They were open to feedback and quickly implemented any changes we requested. Communication was smooth, and they made sure to address any concerns or issues that arose during the project. Overall, their approach to project management was professional and well-organized, ensuring a successful outcome.

What was your primary form of communication with Brave New?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to combine technical expertise with a clear understanding of our business needs. They delivered a website that was both functional and easy to manage, while maintaining great communication and responsiveness throughout the project. 

Are there any areas for improvement or something Brave New could have done differently?

no, it was all right.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Specialist of Krakow Festival Office

Describe what your company does in a single sentence.

We are a municipal cultural institution, we work for creative industries development, business, cultural tourism.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• The main goal was to design and implement a new version of the website of Misteria Paschalia Festival.
• The second important goal was to prepare disability-friendly website compliant with the guidelines WCAG 2.1

SOLUTION

How did you find Brave New?

Online Search

Why did you select Brave New over others?

High ratings, Close to my geographic location, Great culture fit, Good value for cost, Other

What was the size of Brave New’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we started our cooperation, there were several issues that were important for us. All were implemented by the company according to the plan. What was important to us?

1. Same website for people with disabilities and two language versions. All website content is available in two language versions. It also includes easy options to change text size, contrast, and an audio assistant for people with disabilities.
2. We can appreciate the design elements such as the combination of colours and contrast, combined with photos in red tones that reflect the event’s atmosphere.
3. Upcoming events. One of the most interesting features is the schedule. In addition, the different departments – location, artists, and events – have been logically linked to each other so that the user can quickly find the information they need and choose between buying a ticket for the event or watching it online. As a result, guests navigate the site intuitively, moving from one section to another easily.
4. The administrator can assign festival guests to two categories: artists or residents and assign them to any number of locations and events.
5. The site is very well optimised and fast because it was made in accordance with the requirements of WCAG 2.1 as well as prepared on the basis of WordPress and Advanced Custom Fields that includes a search engine based on keywords.
6. Newsletter integration. So you can subscribe to the newsletter and stay up to date.
7. The convenience of using the service and logical arrangement of content on the site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Users report much greater satisfaction when it comes to using the site. Finding information is much easier.
• Managing the website, and adding new events or content is much more convenient, thanks to which we save time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Brave New team answered all questions very quickly. We received information about the materials we needed in advance, so we had time to prepare them. We also got enough time to get acquainted with the graphic design of the website, and the introduction of minor changes was quick.

The person responsible for the communication was assigned to the Project Manager, who answered our questions. The Project Manager also controlled the time spent on the project, so we launched the website on schedule. Additionally, UX/UI Designer and two developers were involved in the project what was was very valuable.

What was your primary form of communication with Brave New?

Email or Messaging App

What did you find most impressive or unique about this company?

The schedule of events is well-designed. Users can sort events by dates, locations, and types. This is the most important functionality of the service and its operation is very intuitive. Brave New provided us with technical support during the festival itself, which gave us a sense of security because we knew we had someone to count on.

Are there any areas for improvement or something Brave New could have done differently?

Everything was perfect! :)

BACKGROUND

Please describe your company and your position there.

Our organization works in compliance, specifically in the fight against money laundering, fraud and terrorist financing. With this, we support organizations that have been designated by the regulator as gatekeepers, for example lawyers, notaries, banks, brokers and insurance companies. My role is founder and owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

A few things are needed to help the gatekeepers. Besides knowledge and support through real people, an online platform is indispensable, a place where research on a new client can be conducted, stored and reviewed. The platform must be made up of several components with the questionnaire at the center, a survey tool that is dynamic in terms of questions and rank order. The tool must also be dynamic towards the future, laws and regulations are changing rapidly so more and more is expected of the tool. Sometimes in questions, sometimes in new features.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through my network, I ended up at BraveNew. In addition to this club from Poland, we had a Spanish and Dutch organization in the race. Deciding factors were (1) understanding and translating needs and thoughts well, (2) personal click, (3) proven services in history and (4) price. These components must be balanced; if one is missing, it's a no go.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Successively we worked on product specifications, technical specifications and development. In the first two phases we had intensive contact, then in the first period of development my role as a client was minimal. As soon as things become visible, I'm back in the picture, for example when working out UI and UX. Backend: PHP 8, Laravel, AWS (DBs, Lambdas, Load balancing) Frontend: React.js with TypeScript and Rx DevOps: Jenkins, Ansible, Docker Monitoring: Prometheus + Grafana + Uptime Kuma

How many people from the vendor's team worked with you, and what were their positions?

The team consists of:

• Michał Architect Laravel, Node.js, Android, Java, Kotlin, C# AWS
• Konrad front-end + mobile TypeScript, React.js, Swift
• Piotr back-end PHP, Laravel, PHP
• Jakub front-end
• Michal UX/UI designer and CEO
• Andrzej Product manager and CEO

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The whole product is delivered in the agreed time. Agreed time for me is based on the indication given and interim timely communication when things run out. This went perfectly, it allowed us to go to the pilot customers to pick up feedback. Then we continued to develop based on this information, we are now in that phase.

Describe their project management style, including communication tools and timeliness.

We communicate via Slack, parallel also via WhatsApp and email but there it is not about the project. Issues and wishes come via ClickUp. UX/UI is worked out in Adobe and Miro. Responding is fast and informative. I live in the Netherlands, flew to Poland at the beginning of the project for a meeting and this was very valuable for the basis of the atmosphere and way of communication: as if they were friends and colleagues. Unique for an external party!

What did you find most impressive or unique about this company?

The approachable way of communicating, never making me feel "unintelligent" when I don't understand something technical and the flexibility during the project when I came up with adjustments or new insights.

Are there any areas for improvement or something they could have done differently?

Actually, nothing. These ladies and gentlemen know what they are doing.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a recruitment agency, which is Poland's only certified recruitment agency specialising in the provision of comprehensive services to manufacturing facilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

Out new website was created over 4 years ago and had become outdated. Moreover, we lacked integration with our CRM software.

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted 3 providers, all of them were recommended by our business partners. After interviewing them we decided to start cooperation with Brave new. We based on their experience and recommendations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Kick off meeting, addressing out goals & expectations.
2. Designing and developing WordPress site.
3. Implementing the website on server and integrating it with the CRM software which was a crucial part for us.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our SPOC through the entire process. We had also some online meetings with a developer team to discuss more complex issues.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The final result exceeded our expectations. We received some very positive feedback from the users regarding the design and website functionality.

Describe their project management style, including communication tools and timeliness.

Always willing to discuss my concerns and respond to questions very quickly.

What did you find most impressive or unique about this company?

Generally speaking, collaboration with Brave new is based on trust and honesty with their direct focus on finding solutions and meeting deadlines. I strongly recommend Brave new as a reliable partner.

Are there any areas for improvement or something they could have done differently?

Truly nothing comes to my mind.

BACKGROUND

Please describe your company and your position there.

I am the Founder of The Little Sensory Co. A preschool sensory franchise within over 45 leaders across the UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New?

We had outgrown our previous website and looked to hire someone to build us a complete new one with Wordpress. We required over 40 mini sites with booking systems (attached to our main site) for our franchisees, so they could all maintain and upload their own bookings with ease. Our main aim was that it looked clean, professional and fun and was easy to use for the customer.

SOLUTION

How did you select this vendor and what were the deciding factors?

After speaking on zoom with Andrew and our designer, we decided he seemed the most knowledgable and had a good understanding of what we were looking for. He made it sound simple and it was also set at a reasonable price.

Describe the project in detail and walk through the stages of the project.

They researched other competitive businesses to ours and their websites to see what they offered. They looked through our old site and carefully went through step by step he requirements we had, including what we liked about the old site and what we wanted to change. They worked very closely with me and the designer to ensure it matched what we where looking to achieve.

How many resources from the vendor's team worked with you, and what were their positions?

The director was our main contact, we also spoke to another person on the team to support with technical issues and other processes on the site where we needed to gain better understanding.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our customers have commented on how great the new site is. Our franchisees find it much easier to use and are happy with the new look. Overall its everything we wanted and feel it has boosted our business.

How effective was the workflow between your team and theirs?

Brilliant. The response rate is also in the same day. We are never waiting long for an answer / reply to a query and they are always keen to arrange a call to discuss if we need more support.

What did you find most impressive or unique about this company?

The communication and the response time. They were understanding of what we wanted.

Are there any areas for improvement or something they could have done differently?

Guides for the team could potentially be simplified, so easier to follow, as some have very minimal experience with Wordpress. However overall we are very satisfied and very happy with our decision to use Brave New and would recommend to anyone.

BACKGROUND

Please describe your company and your position there.

The Galicia Jewish Museum is a unique place that combines educational, exhibition and event features. I am a curator of exhibitions at this institution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New?

The goal of the collaboration was to create an online version of the exhibition. Our museum had an exhibition that we wanted to make an online version and an offline for display on equipment that would visit equal exhibitions around the world. We wanted to replicate the exhibition from the museum in an online version. The graphic designer took the color scheme used in the exhibition and transferred that to the website.

We wanted the site to be able to be displayed online but also on desktop hardware without access to the web. The second but not least goal was to display images, videos in good quality and optimize the site despite the large amount of content.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Galicia Jewish Museum in Krakow has already collaborated with Brave New on other projects, so knowledge of our business was certainly a value when choosing the company to work with.

Describe the project in detail and walk through the stages of the project.

The design was meant to reflect the content of the exhibits on view at the museum. We wanted the site to be scroll-based so that the user would have as little clicking as possible and that most things would work automatically. In addition, we needed such a solution to display the exhibition in an offline version on a touring exhibition of muses around the world. Brave New used HTML, SCSS, JS, GSAP library for animation so that the project meets all our expectations.

How many resources from the vendor's team worked with you, and what were their positions?

• Project Supervisor
• Project Manager
• Designer
• 2 Web Developers
• Tester
• Content Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The exhibition was launched on our hardware, which displays the exhibition offline, and as a result, the exhibition has already visited other museums outside of Poland.

How effective was the workflow between your team and theirs?

Regular contact was maintained between the team of the Museum and the company, the improvements were quickly introduced. Brave New suggested the best solutions based on their experience.

What did you find most impressive or unique about this company?

Huge creativity and openness to our needs.

Are there any areas for improvement or something they could have done differently?

Everything was excellent.