Brave New

BACKGROUND

Please describe your company and your position there.

For over 20 years, SJS S.A. company has been involved in the organization of the moto events on race tracks with the use of supercars. Our second important branch is the improvement of driving technique. I work in marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

The main goal of this project was to refresh the design of websites in our company and make consistent communication on the Internet. We put the presentation of our brands' offerings first. Our brands offer many services: moto events, driver training, rides in sports cars. We wanted users on the site to easily find all the information and feel the excitement of these activities. On the site, we wanted to present a lot of video footage, photos and in an attractive way present all the cars in our offer, which are aimed at corporate and individual customers

SOLUTION

How did you select this vendor and what were the deciding factors?

We came to Brave New on a recommendation because the people in our team had previously had the opportunity to work with the team on another project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was a bit complicated because at the beginning, in the specification step we had to take into account the structure of all pages. After the mockup, and design step we moved to development. The first service we have done was SJS Driving Experience and on these bases, we then created second and third websites for our brands. At the same time, a virtual showcase was created with references to all pages. After creating all the pages, we decided that we wanted to rebuild the offer page and the Brave New team prepared a new proposal for us as part of additional programming work. On all steps communication in the project was fluent and we could count on support from the Project Manager and Project Supervisor. In the end, we got hints on how to manage websites from the admin panel and free subscription care of websites for 3 months.

How many people from the vendor's team worked with you, and what were their positions?

- Project Supervisor - Project Manager - Web Developer - Tester - Website Maintainer - Content Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Now our websites have a fresh look and this is attractive to customers. Their sales character has strengthened and this is very important to us. We receive more inquiries via websites.

Describe their project management style, including communication tools and timeliness.

From the beginning, BraveNew was focused on dynamic cooperation and achievement of the set goals. Regular contact and quick corrections are worth appreciating.

What did you find most impressive or unique about this company?

We appreciate communication with the client, searching for the best solutions, listening to our needs, suggesting the best options and acting quickly. Brave New was a trustworthy company.

Are there any areas for improvement or something they could have done differently?

Perhaps it would be useful to better explore the specifics of the client's industry.

BACKGROUND

Please describe your company and your position there.

We are tax advising company. I am business co-owner of this company and I am consultant as well.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

This was another collaboration with Brave New to create the website. We needed a website on which our clients could quickly book a business consultation with one of our finance and accounting specialists.

The main goal of this project was to create a platform for booking the dates of our company's clients. We wanted to implement the contact form, automatically inform the administrator, consultant and client about booking an appointment and automatically delete booked appointments from the website.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was another project with Brave New after store online implementation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first stage was the preparation of the project documentation, describing how the website Should work. Then, 3 subpages were prepared and adapted to the necessary functionalities.

During the coding process, contact forms for all consultants were created, as well as the option of managing appointments and the functionality of automatically removing consultations after sending the message.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, Web Designer, Web Developer, Tester, Website Maintainer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The process of booking of consultations is automatic and saves a lot of time of our team.

Describe their project management style, including communication tools and timeliness.

Work on the project was divided into specific stages and included in the schedule. The works were carried out quickly and we were in constant contact with the Project Manager. In the case of technical matters, we received consultation from the developer and support in handling the website after the end of the project.

What did you find most impressive or unique about this company?

The IT company is very responsive and presents a high level of cooperation. The company had a high quality of services, especially in customer service.

Are there any areas for improvement or something they could have done differently?

I have no comments. Everything is correct.

BACKGROUND

Please describe your company and your position there.

I am the owner of the company, providing tax and real estate knowledge through books, trainings, webinars and online courses

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

We have been cooperating with Brave New for a long time. The main goal of this project was to refresh the design of the online store's website and adjust it to our other brand, under which we also sell products online. First of all, we wanted to refresh the design while maintaining the existing functionalities.

Fast and simple purchasing process is important to our customers. We use many functionalities to operate our store, therefore we wanted all integrations to work also on the new website and then be adapted to the store of our second brand.

SOLUTION

How did you select this vendor and what were the deciding factors?

We came to Brave New on recommendation and it was another project realized with this company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first stage of work was writing down the specifications. The Brave New team has previously worked on our website, so they knew which elements to pay attention to when developing the structure and operation of the new website. Then the website design was prepared with all purchasing steps and the third step was coding the website. Website was adjusted to the mobile version.

After adding the products and launching the website, the website was being tested for about three weeks. We made all the necessary changes and after that time the website template was adapted to the second brand. Also on the second page, all the necessary marketing and ordering tools and online payments have been implemented.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, Web Designer, Web Developer, Tester, Website Maintainer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy about the stores' designs, with improved purchasing process. We know that site refreshment is usually much more complicated than setting it up from scratch (as it contains all legacy data and integrations) and Brave New took on the challenge and delivered what was promised.

Describe their project management style, including communication tools and timeliness.

At every stage of the work, we could count on the consultation and assistance of the entire team. Our comments were quickly introduced and after the website was implemented, we received several months of support in servicing the stores. Communication was very smooth, we received regular updates on the progress of work and the reaction time to emerging problems was very short.

What did you find most impressive or unique about this company?

They were well-organized in the development and implementation process, with step by step approach. They were also with flexibility and honesty about features that are possible to implement.

Are there any areas for improvement or something they could have done differently?

Don't know ;-)

BACKGROUND

Please describe your company and your position there.

Our product is based on an absorptive carrier material which is soaked with flavoring agents and fog liquids. The carrier is a 100 % natural raw material being anorganic and highly temperature stable. This ensures that the product does not burn or smolder when heated, but only the flavored liquids are evaporated.

At the end the dry carrier material is left and can even be re-used. As no tobacco is involved, our steam stones are by nature free of nicotine and tobacco contaminants. In the project, I was responsible for project coordination and contact with Brave New

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

Our previous website was created a few years ago. The appearance of the website and functionalities were outdated, which made it difficult for us to sell products and build the image of a modern company. The changes were inevitable.

We needed a complete refresh of the website and its transfer to a CMS that will allow us to conveniently manage the content. New quality was needed. Our main goals were to design a new website that will be convenient for users and will allow us to conveniently manage the content on the site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have known each other for several years with the owner of Brave New. The trust built over the years has made it our natural choice. We knew that we wanted to implement the website with Brave New.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the beginning, we wanted to receive graphic designs in order to be able to assess whether the vision of Brave New met our expectations. Then we counted on the quick implementation of the new website. It was also important for the website to function properly.

We wanted the new page to be replaced when everything was finished and tested. We also counted on post-implementation technical support and CMS training.

How many people from the vendor's team worked with you, and what were their positions?

The project team consisted of 3 people: Project Manager UX / UI Designer Full Stack Developer Content Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our new website is attractive, it draws attention and facilitates building relationships with partners and clients from all over the world

Describe their project management style, including communication tools and timeliness.

All the work went very smoothly, according to the schedule. The project Manager was involved in the process and we were professional at every stage

What did you find most impressive or unique about this company?

Perfect communication and great technical support

Are there any areas for improvement or something they could have done differently?

Everything was great

BACKGROUND

Please describe your company and your position there.

The Institute of Urban Development was founded in 2002 based on the decision of the Minister of Infrastructure and Construction who decided to merge the Krakow branch of the Institute of Spatial and Municipal Management (founded in 1977) with the Institute of Housing Management (operating since 1950).

The strategic mission of the Institute is to serve the society by supporting state and local governments (both local and regional) not only in the process of efficient management of cities and functional areas but also broadly defined spatial, local and regional development. I'm the head of Urban Lab Department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

We have hired Brave New to prepare website/portal for our institute - for one of the most important project in the last 3 years. We needed services like: graphic design, coding, content completion and technical support. The cooperation is continuing now, because we are satisfied of the cooperation!

The main goal was preparing a website (and in the futere another 2) referring to one universal design, which after small changes could be used for next projects about urban development. Second important goal was prepared disabled-friendly website compliant with the guidelines WCAG 2.1

SOLUTION

How did you select this vendor and what were the deciding factors?

We came to Brave New on a recommendation. First step was getting to know the portfolio, after that we had a talk about our ideas and needs. Taking everything into an account we decided to carry out project with Brave New.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project started with preparing design and implementation for our website "Urban Lab". Subpages “Wydarzenia” and “Dobre praktyki” were very important for us because they present urban solutions from around the world.

The next stage was preparing a website for the project "Wiecej ładu" including modified graphic design. In this case, the most important functionality was the map that shows the location of urban projects in many cities The last stage was the website "New Urban Pact" where we needed help with adding content. At every stage, we received support for our ideas. Their good communication was the key to mutual understanding.

How many people from the vendor's team worked with you, and what were their positions?

The main person supervising the project was Michał Maj. We also had contact with programmers and content managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the websites more people could find us with our work, projects and also for us it was the best form of promoting our activities to find new clients ;)

Describe their project management style, including communication tools and timeliness.

Our cooperation was really fast, we kept in touch all the time. We also had the opportunity to contact the people responsible for each stage. Brave New is very open-minded and helpful.

What did you find most impressive or unique about this company?

The admin dashboard is made to be as simple as it could be. We received video tutorials on how to deal with the website and how to add content. When the project was finished we had 3 months support, during which we had help every time we needed.

Are there any areas for improvement or something they could have done differently?

It was so good cooperation, so I will be glad to have that kind of cooperation with other partners!

BACKGROUND

Please describe your company and your position there.

Our company provides recruitment and online training services for health care professionals. I am the project administrator / campus coordinator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New?

Due to the enormous demand for language training services, we started Paragona Academy and are now offering courses for healthcare professionals to a wider public. We needed a website to present our offer and quick contact with people interested in the training.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have checked several companies on the market. Brave New seemed to have understood our needs immediately and came up with a comprehensive offer.

Describe the project in detail and walk through the stages of the project.

The first step of the project was to prepare UX mockups, on which we planned all the elements of the website, to make the use of the website as intuitive as possible. Then we prepared graphic designs in the mobile and desktop versions - we wanted the website to be minimalist and at the same time contain all the important information about the language courses. We put great emphasis on providing various contact options.

We wanted a contact form, that will provide us with as much information as possible about the needs of the students from the very beginning in order to adapt the offer to the individual needs of customers. The form has been placed in several places so that the user can write from anywhere on the page. Additionally, the website has been integrated with the newsletter and we have placed a chat on the website.

Brave New also helped integrate the website with analytical tools. At the end the website has been tested, installed on the server and we received tips and help on how to manage the website.

How many resources from the vendor's team worked with you, and what were their positions?

The project was attended by: Project Manager, Web Designer, Web Developer, Supervisor and Tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new website has become a base for our medical language courses, and those who are interested can quickly contact our company to ask about the offer.

How effective was the workflow between your team and theirs?

Our project was taken care of by a Project Manager who was in constant contact with us. We received information about the progress of work as well as tips and answers to questions about the website.

What did you find most impressive or unique about this company?

We were impressed with their fresh approach, problem-solving capabilities, and straightforward communication.

Are there any areas for improvement or something they could have done differently?

All stages of the project went smooth. Coding stage took a bit longer that we expected however once it was done, we got the page approved without major changes.

BACKGROUND

Please describe your company and your position there.

The Galicia Jewish Museum exists to commemorate the victims of the Holocaust and celebrate the Jewish culture of Polish Galicia, presenting Jewish history from a new perspective. An innovative and unique institution located in Kazimierz, the Jewish district of Kraków, Poland, the Museum is a registered charity in Poland.

The objectives of the Museum are to challenge the stereotypes and misconceptions typically associated with the Jewish past in Poland and to educate both Poles and Jews about their own histories, whilst encouraging them to think about the future.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

As a result of a server failure, we lost access to the museum's website and the bookstore's online store. No files were saved, everything was lost. We only had some of the views archived by webarchive.org. We were looking for a partner who would prepare a graphic design based on the views and code them in a very short time. Additionally, we required to prepare a simple beta version of the website for the period of work.

SOLUTION

How did you select this vendor and what were the deciding factors?

We sources a number of offers, and the one send by the Brave New was the best, both in terms of the quality of the previous work, as well as the solutions proposed. And also, financially the offer was comparable with the other we received.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At first, within a few days, the beta version of the project was created. As part of the project, it was necessary to prepare graphic designs for the website and store, design from scratch the purchase path and views for My Account. We wanted the project to reproduce the previous version of the website. We put a lot of emphasis on making the website functional, and managing it from the administration panel side was easy and pleasant.

The website has been prepared in two language versions. The website has been integrated with the necessary plugins: a quick payment gateway, a plugin facilitating SEO activities and analytical activities. Shipping methods related to the weight of the products have been configured. The website has been tested, installed on the server and integrated with the available SSL certificate.

How many people from the vendor's team worked with you, and what were their positions?

Webdesigner, Webdeveloper Project manager Supervisor Tester

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website works according to our requirements, we don't have any negative feedback from the users.

Describe their project management style, including communication tools and timeliness.

There was a Project Manager assigned to the project who was responsible for the contact. We received regular updates related to the pace of work. Our comments and corrections submitted to the project were implemented very quickly, which allowed for shortening the project implementation time. We received tips and information on website management, as well as video training.

What did you find most impressive or unique about this company?

Their responsiveness to our needs was excellent, as well as flexibility, and professionalism

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

I'm the Google Ads freelancer Specialist

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

My website needed to refresh the design and add a few elements such as recommendations, clutch widget, specific services

SOLUTION

How did you select this vendor and what were the deciding factors?

Brave New created my previous page and I was happy with it. It was natural to select them to create a new page layout.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the beginning, I described what I need and gave design guidelines. The design was to be simple but modern. Site built on Wordpress. I chose a design and made some corrections. and so on until the final version of the page. After creating the website, I received a video manual on how to manage it.

How many people from the vendor's team worked with you, and what were their positions?

I have worked with a project manager, graphic designer and web developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am very happy with the projects. The website is functional, simple and modern. I don't think I will have to change it for the next few years.

Describe their project management style, including communication tools and timeliness.

Communication was very smooth. The changes were implemented very quickly. Videos showing how to manage the website are a very nice solution.

What did you find most impressive or unique about this company?

I like the way they styled and designed the pages. All rules and deadlines are very clear.

Are there any areas for improvement or something they could have done differently?

No. Everything in my project was perfect

BACKGROUND

Please describe your company and your position there.

I'm the owner and creative director of a fine, bespoke jewellery design house specialising in Australian opals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

Our website lacked e-commerce capability and was outdated. Being in Australia with strict Covid lock-out rules and heavily reliant on our international clientele, we needed to migrate online swiftly.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have interviewed a plethora of local and international developers. Brave New and Andrzej Kozdeba specifically was recommended by marketing colleagues from Poland.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an introduction meeting, during which we were impressed with Andrzej Kozdeba not overpromising and paying attention to our needs. After we listed what we needed, Brave New worked proposed the wireframe for the website and the first designs for approval. They also assisted with the creative and provided guidance on what were the optimal solutions available to our problems. With time we found that it was incredibly valuable to listen to their guidance rather than to rely on our ideas of what would be useful.

How many people from the vendor's team worked with you, and what were their positions?

Andrzej Kodzeba was the main point of contact. Unlike in many agencies where a business developer is replaced by project manager, Andrzej was the person who introduced us to Brave New and lead us through the entire project. He brought in around 4-5 other team member as per the project phase needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had overwhelmingly positive feedback on our website. As originally we insisted that our website's e-commerce solution was our secondary priority, once that change and Brave New rebuilt the website in April 2021, we started to generate income directly from online sales.

Describe their project management style, including communication tools and timeliness.

They have the best project management style we have experienced working with various agencies of different levels of responsiveness. Systematic, organised, attentive to minute details.

What did you find most impressive or unique about this company?

Superb customer service, responsiveness, recorded video guides on DIY after the site launched.

Are there any areas for improvement or something they could have done differently?

It would be hard to fault them. Perfect.

BACKGROUND

Please describe your company and your position there.

I am an owner of a blog, author of ebooks and creator of personalized products. I sell my products via an Internet shop designed by Brave New.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New?

Brave New helped me to design my shop pages. I had many requirements, it had to be user friendly, clear, integrated with logistic system and show my ebook in the best possible way.

What were your goals for this project?

Quick design of user friendly and responsive shop that will maximize sales.

SOLUTION

How did you select Brave New?

Referral from a fellow blogger/shop owner.

Describe the project in detail.

First Brave New helped me with graphic design of my ebook, created a title page and managed display of particular pages. Once I was happy with the final project, we started to create a shop. It was to be easy to use, quick and intuitive. It had to present the ebook in the best possible way to increase sales.

What was the team composition?

The team consisted of webdesigner, webdeveloper, designer, corrector, 2 project managers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I doubled my sales goal. Buyers love the design and compliment on its clear construction and the fact it works well on mobile devices (used by 95% of my clients).

How effective was the workflow between your team and theirs?

We managed to develop a great relationship. I felt I was in communication loop, contact was quick, all my questions clearly answered, deadlines met, I was offered the best services and advice that I value the most, and sharing best practices is a key in my business.

What did you find most impressive about this company?

Great communication, spot on advice, over delivery both in terms of deadlines and final outcome. Professional and easy going. We worked together before and it was not the last time.

Are there any areas for improvement?

Nothing I can think of at the moment. I am recommending Brave New to my business partners. Great service.