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LEX Reception

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Keep law human

LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better. 

Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back. 

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Year founded
    Founded 2012

Service Lines
Call Center Services
50%
Back Office Outsourcing
20%
Customer Service Outsourcing
20%
Sales Outsourcing
10%
Select Focus Area
Inbound Services
Virtual receptionist
50%
Answering services
30%
Inbound appointment scheduling
20%
Customer Service Outsourcing
Phone Support Services
50%
Chat Support Services
25%
Email Support Services
15%
Order Processing & Taking
10%
Sales Outsourcing
B2B Appointment Setting
80%
B2B Lead Qualification
20%
Industries
Legal
100%
Clients
Small Business (<$10M)
60%
Midmarket ($10M - $1B)
40%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 4.9 /5

What Clients Have Said

LEX Reception offers competitive pricing, typically ranging from $100 to $1,500 per month based on usage and services. Clients report high value for cost, noting excellent support and customized solutions that enhance client interaction and lead capture.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 27 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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LEX Reception Review Insights

Overall Review Rating

4.9
  • Quality 4.8
  • Schedule 4.8
  • Cost 4.9
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Multilingual Support

    The availability of multilingual operators is a significant advantage for firms with diverse client bases, ensuring effective communication across different languages.

  • High Client Satisfaction

    Feedback indicates high client satisfaction with LEX Reception's services. Clients report increased client retention and positive feedback from their own customers about the quality of service provided.

  • Proactive Account Management

    LEX Reception's account managers are praised for their proactive approach, regularly checking in with clients to ensure satisfaction and promptly addressing any issues that arise.

  • Customization and Flexibility

    Many clients appreciate LEX Reception's ability to customize scripts and adapt to specific business needs. The flexibility in adjusting plans and scripts allows firms to tailor the service to their unique requirements.

  • Cost-Effective Solutions

    Clients often highlight the cost-effectiveness of LEX Reception's services, noting that the investment yields high returns in terms of client acquisition and retention. The ability to adjust plans based on call volume further enhances cost efficiency.

  • Room for Script and Portal Improvements

    Some clients suggest improvements in the user-friendliness of the online portal and the ability to modify scripts more easily. These enhancements could streamline the process for clients making frequent changes.

LEX Reception Reviews

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Industry
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Call Center Services for Law Firm

  • Call Center Services
  • Less than $10,000
  • January 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Working with them made everything easy!"

Apr 30, 2020
President, Boyack Christiansen Legal Solutions
Travuc R. Christiansen
Verified
  • Legal
  • Saint George, South Carolina
  • 1-10 Employees
  • Online Review
  • Verified

LEX Reception provided call center services for a law firm. The team was responsible for answering phones when the internal team was unavailable.

Off-Hours Call Services for Legal Firm

  • Call Center Services
  • Less than $10,000
  • Apr. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"LexReception is a great company."

Sep 16, 2019
VP, Kohlmeyer Hagen Law Office
Jason Kohlmeyer
Verified
  • Legal
  • Mankato, Minnesota
  • 11-50 Employees
  • Online Review
  • Verified

LexReception set up after-hours call services for a legal firm. They're responsible for receiving potential client calls during non-business hours.

Showing 31-32 of 32 Reviews

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