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LEX Reception

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Keep law human

LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better. 

Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back. 

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Year founded
    Founded 2012

Service Lines
Call Center Services
50%
Back Office Outsourcing
20%
Customer Service Outsourcing
20%
Sales Outsourcing
10%
Select Focus Area
Inbound Services
Virtual receptionist
50%
Answering services
30%
Inbound appointment scheduling
20%
Customer Service Outsourcing
Phone Support Services
50%
Chat Support Services
25%
Email Support Services
15%
Order Processing & Taking
10%
Sales Outsourcing
B2B Appointment Setting
80%
B2B Lead Qualification
20%
Industries
Legal
100%
Clients
Small Business (<$10M)
60%
Midmarket ($10M - $1B)
40%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 4.9 /5

What Clients Have Said

LEX Reception offers competitive pricing, typically ranging from $100 to $1,500 per month based on usage and services. Clients report high value for cost, noting excellent support and customized solutions that enhance client interaction and lead capture.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 27 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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LEX Reception Review Insights

Overall Review Rating

4.9
  • Quality 4.8
  • Schedule 4.8
  • Cost 4.9
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Effective Call Management

    LEX Reception effectively manages high call volumes, overflow, and after-hours calls, freeing up internal staff to focus on other tasks. This has been particularly beneficial for small and growing firms.

  • Comprehensive 24/7 Service

    LEX Reception provides 24/7 answering services, ensuring clients never miss a call. This service is crucial for law firms that require constant availability for client inquiries and emergencies. Many clients express relief and satisfaction with the consistent availability and efficient call handling.

  • High Client Satisfaction

    Feedback indicates high client satisfaction with LEX Reception's services. Clients report increased client retention and positive feedback from their own customers about the quality of service provided.

  • Room for Script and Portal Improvements

    Some clients suggest improvements in the user-friendliness of the online portal and the ability to modify scripts more easily. These enhancements could streamline the process for clients making frequent changes.

  • Proactive Account Management

    LEX Reception's account managers are praised for their proactive approach, regularly checking in with clients to ensure satisfaction and promptly addressing any issues that arise.

  • Professional and Friendly Receptionists

    Clients frequently commend LEX Reception for their professional and friendly receptionists who handle calls with warmth and empathy. This positive demeanor not only aids in client retention but also enhances the firm's image.

LEX Reception Reviews

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Call Center Services for Law Firm

  • Call Center Services
  • Less than $10,000
  • January 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Working with them made everything easy!"

Apr 30, 2020
President, Boyack Christiansen Legal Solutions
Travuc R. Christiansen
Verified
  • Legal
  • Saint George, South Carolina
  • 1-10 Employees
  • Online Review
  • Verified

LEX Reception provided call center services for a law firm. The team was responsible for answering phones when the internal team was unavailable.

Off-Hours Call Services for Legal Firm

  • Call Center Services
  • Less than $10,000
  • Apr. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"LexReception is a great company."

Sep 16, 2019
VP, Kohlmeyer Hagen Law Office
Jason Kohlmeyer
Verified
  • Legal
  • Mankato, Minnesota
  • 11-50 Employees
  • Online Review
  • Verified

LexReception set up after-hours call services for a legal firm. They're responsible for receiving potential client calls during non-business hours.

Showing 31-32 of 32 Reviews

Contact LEX Reception

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