We Get It!

Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Margate, FL
Year founded
Founded 1974

Service Lines

Call Center Services: 60%
Customer Service Outsourcing: 20%
Sales Outsourcing: 10%
Back Office Outsourcing: 5%
Business Consulting: 5%

Select Focus Area

Inbound Services

Answering services: 75%
Virtual receptionist: 15%
Inbound appointment scheduling: 10%

Customer Service Outsourcing

Phone Support Services: 75%
Chat Support Services: 15%
Email Support Services: 5%
Order Processing & Taking: 5%

Outbound Services

B2C Telemarketing & telesales: 50%
Customer Surveys & Market Research Calls: 45%
Third party verification: 5%

Sales Outsourcing

B2B Appointment Setting: 45%
B2B Lead Qualification: 45%
B2B Lead Generation: 10%

Industries

Business services: 20%
Legal: 20%
Medical: 20%
Real estate: 15%
Dental: 5%
Education: 5%
Financial services: 5%
Government: 5%
Other industries: 5%

Clients

Small Business (<$10M): 65%
Midmarket ($10M - $1B): 25%
Enterprise (>$1B): 10%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 4.8 /5

What Clients Have Said

Answering Service Care offers competitive pricing, with clients reporting annual costs around $3,000 to $7,000. Many clients highlight good value for cost, emphasizing effective service and responsiveness. Overall, their pricing fits various budgets while delivering satisfactory service quality.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 10 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Answering Service Care Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Positive Impact on Business Growth

Clients, such as a chiropractic practice, reported significant business growth after engaging with Answering Service Care, highlighting the effectiveness of their call management solutions.
Areas for App Improvement

Some clients pointed out the need for improvements in Answering Service Care's mobile app, noting delays in promised updates, which could enhance user experience.
Strong Communication Skills

Clients commend Answering Service Care for their strong communication skills, with staff being responsive, courteous, and well-trained to handle customer inquiries effectively.
Bilingual Service Appreciated

Clients value Answering Service Care's bilingual services, allowing them to cater to a wider customer base and provide 24/7 live agent support in both English and Spanish.
Affordable Pricing

Clients appreciate Answering Service Care's competitive pricing, which often fits their budgets and provides good value for the services rendered, making them a cost-effective choice.
Efficient Call Handling

Answering Service Care's ability to handle calls efficiently, including setting up auto attendants and maintaining detailed call records, is a major benefit for clients across various industries.

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Answering Service Care Reviews

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Call Center Services
Confidential
Oct. 2020 - Ongoing

4.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.0

''The team was responsive and timely.''

Oct 3, 2023

Executive, Medical Office

Anonymous

Other industries
Wayne, Pennsylvania
11-50 Employees
Online Review
Verified

A medical office has hired Answering Service Care for call center services. They provide after-hours call answering services and forward them to medical providers in case the issue is urgent.

The new system was successfully implemented, and trained the client's staff on using it. Answering Service Care's team was responsive, timely, and communicative throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive of a healthcare company

Describe what your company does in a single sentence.

Multi-specialty medical office.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

After hours answering service for our medical office.

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted with Answering Service Care to provide an answering service for our patients when the medical office is closed. They take calls in the evening and forward them to our medical providers if the issue is urgent.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Staff trained on the use of the new system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was responsive and timely.

What was your primary form of communication with Answering Service Care?

Virtual Meeting
Email or Messaging App

Are there any areas for improvement or something Answering Service Care could have done differently?

There's sometimes confusion on how to use the ap to retrieve messages.

RATINGS

4.0

Call Center Services
Confidential
Sep. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They responded to questions promptly and addressed issues as necessary."

Oct 2, 2023

Manager, His Land Investing LLC

Anonymous

Real estate
Bluffton, South Carolina
1-10 Employees
Online Review

Answering Service Care provides call center services for a real estate company. The team handles inbound calls from prospective clients, adhering to a structured script, and generates comprehensive reports.

Answering Service Care has gathered valuable information from potential customers, helping generate numerous leads for the client. The service provider is highly responsive to the client's queries and concerns. Their thorough reports are impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a manager of His Land Investing LLC

Describe what your company does in a single sentence.

Buys and sells real estate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Answer all incoming phone calls from potential customers
Weed out bad leads

SOLUTION

How did you find Answering Service Care?

Online Search
Referral

Why did you select Answering Service Care over others?

Pricing fits our budget
Good value for cost
Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Answer incoming phone calls from potential customers.
Follow a script and generate a detailed report emailed to me at the completion of each call.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Gathered information from potential customers and generated several leads for business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded to questions promptly and addressed issues as necessary.

What was your primary form of communication with Answering Service Care?

Email or Messaging App

What did you find most impressive or unique about this company?

The detailed reports sent to me after each phone call.

Are there any areas for improvement or something Answering Service Care could have done differently?

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Mar. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

''Have been great to work with.''

Oct 2, 2023

Owner, Land Investor Geeks

Kevin Kuhn

Real estate
Georgia
1-10 Employees
Online Review

A land investing company has hired Answering Service Care for call center services. They are answering the service calls of the client's company.

Answering Service Care's work has been a success. Answering Service Care's team has been delivering everything on time. The client also praises the team's customer service and smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Land Investor Geeks

Describe what your company does in a single sentence.

Land Investing company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Call center

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

High ratings

How many teammates from Answering Service Care were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They are our answering service for our company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they delivered everything on time and have been great to work with.

What was your primary form of communication with Answering Service Care?

Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service has been great and easy to work with.

Are there any areas for improvement or something Answering Service Care could have done differently?

none

RATINGS

5.0

Call Center Services
Answering services
Less than $10,000
Mar. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

''The customer service and plans offered were impressive.''

Oct 2, 2023

Office Manager, Value painting

Davina Chassefeyre

Other industries
Coconut Creek, Florida
11-50 Employees
Online Review
Verified

A painting and flooring company has hired Answering Service Care for call center services. They answer the client's calls and take messages, which they send via email.

Answering Service Care offered impressive customer service and plans. Answering Service Care used virtual meetings as their main communication method.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the office manager of Value painting

Describe what your company does in a single sentence.

Residential and Commercial painting and flooring.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Answer calls
Take Messages

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

Customer service I received

Describe the scope of work in detail. Please include a summary of key deliverables.

They answer our calls when we can not. They take messages and it gets sent by email.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The customer service and plans offered were impressive

Describe their project management. Did they deliver items on time? How did they respond to your needs?

n/a

What was your primary form of communication with Answering Service Care?

Virtual Meeting

Are there any areas for improvement or something Answering Service Care could have done differently?

Some of the agents answering the phones could have better energy. Meaning when I listen to the recorded calls you can hear that some people don't want to be on the other end answering calls.

RATINGS

5.0

Back Office Outsourcing Call Center Services Customer Service Outsourcing
Confidential
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They understood what I was looking for."

Oct 2, 2023

Doctor, Absolute Chiropractic

Corlin Alden Stein

Other industries
Saint John, Indiana
1-10 Employees
Online Review
Verified

A chiropractic company has hired Answering Service Care for call center services. The team is responsible for answering the client's phones, focusing on freeing up time and addressing scheduling issues.

Since working with Answering Service Care, the client's practice has grown by one-third. The team manages the project well through online channels and communicates using virtual meetings. Their understanding of the client's goals has contributed to the partnership's ongoing success.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Doctor of Absolute Chiropractic

Describe what your company does in a single sentence.

chiropractic

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

eliminate receptionist
eliminate scheduling headache
freed up time

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

High ratings
Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from Answering Service Care were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

answer phone...schedule patients

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1/3 practice growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

all online

What was your primary form of communication with Answering Service Care?

Virtual Meeting

What did you find most impressive or unique about this company?

They understood what I was looking for

Are there any areas for improvement or something Answering Service Care could have done differently?

no not really

RATINGS

5.0

Call Center Services
Answering services Virtual receptionist
$10,000 to $49,999
Jan. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"Their adaptability allowed for seamless integration."

Oct 2, 2023

Owner, Publix Realty Inc

Sunny Lamba

Real estate
Bloomingdale, Illinois
1-10 Employees
Online Review

A real estate brokerage company has hired Answering Service Care for call center services. The team handles incoming calls, provides customer support, and routes calls to appropriate departments.

Thanks to the efforts of Answering Service Care, the client has seen improvements in customer satisfaction, response times, and lead generation. The team has been responsive and proactive. The client has been impressed with Answering Service Care's dedication to quality customer service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Publix Realty Inc

Describe what your company does in a single sentence.

Its a real estate brokerage company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

To get our clients always answered by someone and take their messages.

SOLUTION

How did you find Answering Service Care?

Referral

Why did you select Answering Service Care over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from Answering Service Care were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The purpose of this answering service is to handle incoming calls, provide customer support, answer frequently asked questions, and route calls to appropriate departments, ensuring a seamless and efficient communication experience for clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved Customer Satisfaction
Decrease in Missed Calls
Faster Response Times
Increased Lead Generation
Cost Savings
Enhanced Data Collection
Business Growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was extremely responsive to our needs, maintaining an open line of communication throughout the project. They were proactive in identifying potential challenges and offering solutions before these issues could become roadblocks. Their adaptability allowed for seamless integration of the answering service into our existing real estate operations.

What was your primary form of communication with Answering Service Care?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of this company was their commitment to customer service excellence, a quality that perfectly aligned with our real estate business's own values.

Are there any areas for improvement or something Answering Service Care could have done differently?

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2021 - Jan. 2024

4.5

Quality: 4.0

Schedule: 4.0

Cost: 4.5

Willing to Refer: 4.0

"Their pricing is slightly lower than competitors."

Oct 2, 2023

Executive, Mastery Construction Inc dba HomeFocus Roofing

Anonymous

Other industries
Collierville, Tennessee
1-10 Employees
Online Review
Verified

Answering Service Care provides call center services for a construction company. The team is responsible for answering phone calls for the client.

The client is happy with Answering Service Care's work, whose success is measured based on call results and call handling metrics. The team delivers items on time, responds to the client's needs, and communicates through virtual meetings. Answering Service Care's pricing also stands out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive at Mastery Construction Inc dba HomeFocus Roofing

Describe what your company does in a single sentence.

Construction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Answer the phone.

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

Pricing fit our budget
Good value for cost

How many teammates from Answering Service Care were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering service for my construction company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Call results and call handling.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Answering Service Care?

Virtual Meeting

What did you find most impressive or unique about this company?

Their pricing is slightly lower than competitors.

Are there any areas for improvement or something Answering Service Care could have done differently?

Occasionally there are longer delays in answering inbound calls.

RATINGS

4.5

Back Office Outsourcing Call Center Services
Answering services
Less than $10,000
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're very impressive."

Oct 2, 2023

President, Expo heating and cooling inc

Jubran Twal

Other industries
Spring, Texas
1-10 Employees
Online Review

Answering Service Care provides call center services to an HVAC contractor. Their work includes answering customer calls and booking appointments.

Answering Service Care has successfully performed their job, as they've been seamlessly booking appointments on behalf of the client. The team delivers on time and is responsive to the client's needs. They communicate via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of Expo heating and cooling inc

Describe what your company does in a single sentence.

HVAC contractor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Answering calls
Book appointment

SOLUTION

How did you find Answering Service Care?

Online Search

Why did you select Answering Service Care over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from Answering Service Care were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answer client calls and book appointment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

it was successful hiring to do appointment bookings for us

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Answering Service Care?

Virtual Meeting

What did you find most impressive or unique about this company?

They're very impressive

Are there any areas for improvement or something Answering Service Care could have done differently?

Nothing

RATINGS

5.0

Call Center Services
Confidential
Apr. - June 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were a US-based, family-owned business. They tailored their service to our needs and were pleasant to work with."

Jun 30, 2023

CEO, Fondu

Itai Joseph

Media
Edison, New Jersey
1-10 Employees
Online Review
Verified

Answering Service Care provided call center services for a video production and creative services company. The team was responsible for addressing new client inquiries.

The client was highly satisfied with Answering Service Care's work and performance. The team was prudent, timely, and communicative. They kept in touch through virtual meetings and stood out for their excellent service. Overall, the client felt there was nothing to improve.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Fondu

Describe what your company does in a single sentence.

Video production & creative services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Help us address new client inquiries

SOLUTION

How did you find Answering Service Care?

Referral

Why did you select Answering Service Care over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from Answering Service Care were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering Service Care crushed it!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ASC is soooo good!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Super prudent & on-time

What was your primary form of communication with Answering Service Care?

Virtual Meeting

What did you find most impressive or unique about this company?

They were a US-based, family-owned business. They tailored their service to our needs and were pleasant to work with.

Are there any areas for improvement or something Answering Service Care could have done differently?

Not that I can think of

RATINGS

5.0

Call Center Services Commercial Property Management
Answering services Virtual receptionist
Confidential
Nov. 1994 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed by their great technical skills and reliability."

Jun 20, 2023

Executive, 777 Properties Inc

Anonymous

Real estate
Margate, Florida
1-10 Employees
Online Review
Verified

Answering Service Care provides ongoing call center services for a real estate development company. The team has set up an auto attendant and takes calls from existing tenants and for office leasing.

Thanks to Answering Service Care, the client has never received a complaint from customers; the service has become an important part of the client's marketing efforts. The team is timely and communicative through in-person meetings. Overall, customers can expect an affordable, great service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an Executive at 777 Properties Inc

Describe what your company does in a single sentence.

Commercial Real Estate Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Answering Service Care to accomplish?

Take prospect calls for office leasing
Take calls from existing tenants
Take all other calls

SOLUTION

How did you find Answering Service Care?

Other

Why did you select Answering Service Care over others?

Close to my geographic location
Referred to me
Other

Describe the scope of work in detail. Please include a summary of key deliverables.

They set up an auto attendant. Push 1 for leasing, push 2 if you are an existing tenant. Push 3 for all other calls. It has been more than twenty years and it has worked flawlessly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Never received a single complaint. We receive messages timely 24/7 and the service has become an important part of our marketing efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time and reasonably priced

What was your primary form of communication with Answering Service Care?

In-Person Meeting

What did you find most impressive or unique about this company?

We're impressed by their great technical skills and reliability

Are there any areas for improvement or something Answering Service Care could have done differently?

Not that I’m aware of.

RATINGS

5.0

Showing 11-20 of 20 Reviews

Locations (1)

441 S State Road 7, Suite 2 Margate, FL, United States 33068

101 - 150

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Answering Service Care

We Get It!

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Answering Service Care Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Positive Impact on Business Growth

Areas for App Improvement

Strong Communication Skills

Bilingual Service Appreciated

Affordable Pricing

Efficient Call Handling

Reviews mentioning:

Answering Service Care Reviews

Call Center Services for Medical Office

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Call Center Services for Land Investing Company

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Call Center Services for Painting & Flooring Company

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Call Center Services for Chiropractic Company

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Call Center Services for Real Estate Brokerage Company

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Call Center Services for Construction Company

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Call Center Services for HVAC Contractor

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Call Center Services for Video Production & Creative Company

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Call Center Services for Commercial Real Estate Dev Firm

BACKGROUND