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ExpertCallers

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Delivering Value to Every Interaction

ExpertCallers is a global provider of customer relationship management and contact center solutions, helping businesses build meaningful customer interactions and long-term loyalty. A division of Flatworld Solutions, the company has been delivering process-driven, scalable support services since 2002.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Princeton, NJ
  • Year founded
    Founded 2002

1 Locations

  • Princeton , NJ

Service Lines
Call Center Services
50%
Business Consulting
10%
Customer Service Outsourcing
10%
Sales Outsourcing
10%
Back Office Outsourcing
5%
Email Marketing
5%
Finance & Accounting Outsourcing (FAO)
5%
Market Research
5%
Select Focus Area
Back Office Outsourcing
Virtual Assistant
25%
Payment Processing
15%
Claims Processing
10%
Data Entry & Processing
10%
Legal Outsourcing
10%
Medical Billing Services
10%
Revenue Cycle Management
10%
Writing & Content Creation Outsourcing
10%
Business Consulting Focus
Accessibility Consulting
5%
Association Management Consulting
5%
Business Intelligence Consulting
5%
Business Process Management Consulting
5%
Business Transformation Consulting
5%
Change Management Consulting
5%
Diversity Consulting
5%
Due Diligence Consulting
5%
Environmental Consulting
5%
Legal Consulting
5%
Management Consulting
5%
Marketing Operations Consulting
5%
Multicultural Consulting
5%
Operational Change Consulting
5%
Product Management Consulting
5%
Real Estate Consulting
5%
Sourcing and Procurement Consulting
5%
Strategy Development Consulting
5%
Talent Consulting
5%
eCommerce Consulting
5%
Inbound Services
Answering services
50%
Inbound appointment scheduling
25%
Virtual receptionist
25%
Customer Service Outsourcing
Order Processing & Taking
50%
Phone Support Services
50%
Market Research Focus
Market Research Interviews
25%
Observational Research
15%
Expert Networks
10%
Market Analysis
10%
Market Research Data Analysis
10%
Market Research Surveys
10%
Persona Development Services
10%
Market Research Data Reporting
5%
Shopper Marketing
5%
Outbound Services
B2C Telemarketing & telesales
50%
Customer Surveys & Market Research Calls
50%
Sales Outsourcing
B2B Appointment Setting
50%
B2B Lead Generation
50%
Industries
Automotive
10%
Gaming
10%
Information technology
10%
Manufacturing
10%
Media
10%
Medical
10%
Real estate
10%
Retail
10%
Telecommunications
10%
eCommerce
10%
Clients
Enterprise (>$1B)
70%
Midmarket ($10M - $1B)
15%
Small Business (<$10M)
15%
Certified in:
Call Center Services Customer Service Outsourcing Sales Outsourcing

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.8 /5

What Clients Have Said

ExpertCallers offers competitive pricing and strong value for cost, with clients frequently noting good budget fit and measurable improvements in lead generation and customer engagement. Project costs are not specified, but their services are described as efficient and effective, enhancing overall business performance.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 32 reviews
< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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ExpertCallers Review Insights

Overall Review Rating

4.8
  • Quality 4.7
  • Schedule 4.8
  • Cost 4.8
  • Willing to Refer 4.7

Top Mentions

Review Highlights

  • Professionalism and Reliability

    Clients repeatedly praised ExpertCallers for their professionalism, reliability, and ability to represent their brands well. Their agents were noted for handling customer interactions with care and consistency, making them a valuable extension of clients' teams.

  • Challenges with Advanced Reporting

    While clients were generally satisfied, some expressed a desire for more advanced analytics and customized reporting to gain deeper insights into call performance and customer interactions. This was noted as a potential area for improvement.

  • Proactive and Responsive Teams

    ExpertCallers' teams were noted for their proactive approach and responsiveness, ensuring client needs were met promptly. Their willingness to go above and beyond in service delivery was particularly valued.

  • Improved Customer Response Times

    ExpertCallers consistently helped clients improve customer response times, reducing missed calls and enhancing overall customer satisfaction. This improvement was noted across various industries, including construction, e-commerce, and childcare.

  • Organized Project Management

    Clients commended ExpertCallers for their organized and reliable project management. They delivered tasks on time, maintained clear communication, and were responsive to client needs, ensuring smooth collaborations.

  • Adaptability to Client Needs

    ExpertCallers demonstrated adaptability by quickly integrating with client workflows and adjusting strategies based on feedback. This flexibility was appreciated by clients who required tailored solutions.

ExpertCallers Reviews

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Call Center Services for Home Renovation Company

  • Call Center Services Customer Service Outsourcing
  • $10,000 to $49,999
  • June - Dec. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5

"Their ability to maintain consistent communication and turn prospects into clients was outstanding."

Feb 25, 2026
Director, Build Out Home Solutions
Michael Brown
Verified
  • Construction
  • West - USA
  • 51-200 Employees
  • Online Review
  • Verified

ExpertCallers provided call center services for a home renovation company. The team followed up with potential clients, nurtured leads, scheduled sales team appointments, and provided detailed reports.

Call Center Services for Tree Services Company

  • Back Office Outsourcing Call Center Services Customer Service Outsourcing
  • $10,000 to $49,999
  • Aug. - Dec. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5

"Their ability to handle customer communication professionally and reliably stood out."

Feb 25, 2026
Director, ABA Tree Services
Jack Paul
Verified
  • Business services
  • Central - USA
  • 51-200 Employees
  • Online Review
  • Verified

ExpertCallers provided call center services for a tree services company. The team handled inbound and outbound calls, followed up with clients, scheduled appointments, and recorded interactions.

Showing 31-32 of 32 Reviews

Our Story

ExpertCallers brings forth scalable, process-centric call center operations focused on customer retention. The vision is to be a trusted global delivery partner delivering measurable outcomes to our clients. Our processes are Lean Six Sigma powered offering continuous improvement, data-driven decisions, and structured AI-assisted workflows with a human-in-the loop approach.

Verified means Clutch independently confirmed ExpertCallers is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 28 verified client reviews averaging 4.8 stars.

Learn More
Verified Client Reviews
28
Overall Review Rating
4.8
Source
Clutch
Last Updated
May 13, 2026

Business Entity

Business Entity Name Expertcallers Solutions Private Limited
Source Government of India Ministry of Corporate Affairs
Jurisdiction of Formation India
Date of Formation October 16, 2015
Status Active
Last Updated March 31, 2026
ID U72200KA2015PTC083468

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated April 5, 2026
Learn More About The Clutch Verification Process

Locations (1)

116 Village Blvd, Suite 200 Princeton, NJ, United States 08540

501 - 750

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