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Go Answer

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Go Answer is a leading bilingual outsourced solution for companies of all shapes and sizes. We provide live, virtual receptionist and legal intake services to thousands of small businesses and professionals, 24/7/365.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    1,000 - 9,999
  • Locations
    Garden City, NY
  • Year founded
    Founded 2012
  • Languages
  • Timezones

2 Languages that we service

  • English
  • Spanish

2 Timezones that we service

CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)

1 Locations

  • Garden City , NY

Service Lines
Call Center Services
70%
Customer Service Outsourcing
30%
Select Focus Area
Inbound Services
Answering services
40%
Inbound appointment scheduling
30%
Virtual receptionist
30%
Customer Service Outsourcing
Order Processing & Taking
50%
Phone Support Services
50%
Industries
Legal
40%
Business services
30%
Financial services
10%
Medical
10%
Real estate
10%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 1.8 /5

What Clients Have Said

Go Answer's pricing varies by client needs, with reported costs including $5,000 for a law firm and $100,000 for a larger client. They offer competitive rates, like $420/month for 500 minutes. Clients appreciate the value for cost, noting significant savings and improved service quality.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 14 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Go Answer Review Insights

Overall Review Rating

4.3
  • Quality 1.9
  • Schedule 1.9
  • Cost 1.8
  • Willing to Refer 4.4

Top Mentions

Review Highlights

  • Savings on Labor Costs

    Numerous clients have noted significant savings on labor costs due to Go Answer's services. The reduction in time spent on phone calls has allowed companies to focus on core activities, indicating good value for money.

  • Improved Lead Quality

    Clients have observed a substantial increase in the quality of leads after partnering with Go Answer, which has resulted in more conversions and clientele. Their services have enhanced the firm's professional image, signifying a high level of service and professionalism.

  • Responsive Project Management

    Go Answer has been praised for their responsiveness and timely communication, often converting email discussions into Zoom calls. Their project management style is characterized by quick responses and transparency, contributing to effective collaboration.

  • Professional and Empathetic Representatives

    Clients appreciate Go Answer's representatives for their professionalism, empathy, and ability to handle difficult situations with even temperament. This has been a standout feature, enhancing client satisfaction.

  • Cost-Effective and Efficient

    Go Answer has helped clients significantly reduce costs, with one client noting a 66% reduction. Their efficient operations and cost-effectiveness are frequently highlighted as major advantages.

  • Improvements in Bilingual Call Handling

    While Go Answer excels in many areas, there is room for improvement in handling bilingual calls. Clients have noted this as an area where further development could enhance their service offering.

Go Answer Reviews

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Services
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Industry
Location

Go Answer Never Misses a Call

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It has benefited greatly by allowing our business to never miss an incoming call."

Jun 22, 2017
Manager, Other
Anonymous
  • Real estate
  • Bridgeton, Missouri
  • 11-50 Employees
  • Survey Response

After Hours Answering For Financial Services

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5

"We use their 24/7 phone answering with no complaints."

Jun 22, 2017
President, Administration
Anonymous
  • Financial services
  • Park Forest, Illinois
  • 11-50 Employees
  • Survey Response

Beyond Expectations Customer Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"They provide excellent customer service and fast setup."

Jun 22, 2017
Manager, Business Development
Anonymous
  • Business services
  • Nashville, Tennessee
  • 201-500 Employees
  • Survey Response

Intuitive and Easy to Use Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"Well above standards we have experienced previously with another brand we had used."

Jun 22, 2017
Vice President, Finance
Anonymous
  • Business services
  • Santa Ana, California
  • 501-1,000 Employees
  • Survey Response

Live Agents and Email Answering for Retail Firm

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It has been great so far and our customers seem to enjoy using it, I’ve had repeat customers because of this answering service."

Jun 22, 2017
President, Administration
Anonymous
  • Retail
  • Flushing, New York
  • 51-200 Employees
  • Survey Response

Fantastic Service and No Call Queues

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"There is now usually never a queue and all the representatives are much happier."

Jun 21, 2017
Director, IT
Anonymous
  • Education
  • Pound, Virginia
  • 1,001-5,000 Employees
  • Survey Response

Showing 11-16 of 16 Reviews

Verified means Clutch independently confirmed Go Answer is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 16 verified client reviews averaging 4.3 stars.

Learn More
Verified Client Reviews
16
Overall Review Rating
4.3
Source
Clutch
Last Updated
August 23, 2021

Business Entity

Business Entity Name 1888GOANSWER, LLC
Source New York Department of State
Jurisdiction of Formation New York
Date of Formation July 10, 2016
Status Active
Last Updated November 1, 2021
ID 4975203

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated December 31, 2021
Learn More About The Clutch Verification Process

Locations (1)

401 Franklin Ave Garden City, NY, United States 11530

6 - 9

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