IT-Geeks

BACKGROUND

Please describe your company and your position there.

Hamee US offers an extensive selection of highly popular "Kawaii Squishies," including officially licensed designs from Sanrio, Pusheen, and LINE Friends (BT21), with more collaborative projects soon to be released. We are also the official US distributor of CUBE's hit "Otamatone" musical toy. My name is Daylin Rockwood and I am the Director of marketing at Hamme US Corp

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Our Shopify store was running a very old framework and the site was slow in general.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found IT Geeks on Shopify expert page and they gave us a detailed slideshow of what they were able to do if we went with them. They also communicate amazingly and always get back to me very quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Upgrade the entire site to the latest framework, Delete unused apps, and implement new designs we wanted to see.

How many people from the vendor's team worked with you, and what were their positions?

I only spoke to Tom and Rahul. Tom was the project manager and was there for us all the way through. Rahul I believe is the owner and he was the person I contacted first to get the project set up.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the new site went up we have seen all the designs we wanted being used and working correctly. As well as our bounce rate has dropped down to just 2%.

Describe their project management style, including communication tools and timeliness.

IT Geeks uses Basecamp to communicate when doing projects, which I love. Tom was always very responsive and always was able to understand our vision for the site. He and his team were able to get the project done in less time than we had predicted.

What did you find most impressive or unique about this company?

I found that they were able to code in any design that we wanted even if it was a complex design they always did an amazing job and they did it very quickly.

Are there any areas for improvement or something they could have done differently?

Nothing. They did everything we need them to do.

BACKGROUND

Please describe your company and your position there.

I am the owner of Morningstar Chandlery a lifestyle candle brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

I hired IT-GEEKS to design my online store.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected them because of their price point and I was impressed with the reviews. I am a start-up company and did not have $15k to spend.

Describe the project in detail and walk through the stages of the project.

I am in the process of re-branding my candle line and I needed for my website to reflect those changes as well. The first step was our initial phone call where we discussed my ideas and what I was looking to accomplish. Next, I was assigned a project manager who was responsible for bringing my ideas to life. Then we discussed my goals and began planning.

We used the Basecamp app to communicate ideas and keep track of files and requests. When my requests were received they were acknowledged and executed. If clarification was needed, Rob asked and I gave additional input. Mid-way through the project we had a zoom call to discuss our progress, and then work continued based on my specifications. Once my final requests were completed, Rob asked me to go through the site once again and see if there was anything else that needed to be adjusted. We then tested the checkout process and functionality. After that, I was ready to go live.

How many resources from the vendor's team worked with you, and what were their positions?

In total, I worked with 3 people. Rob was my project manager, Laura from accounting, and Rahul from business development.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I had a few close friends take a look at the site and they were also pleased with the results and the professional look of the site.

How effective was the workflow between your team and theirs?

Very effective. Communication. Basecamp was very helpful and our zoom calls were also very helpful.

What did you find most impressive or unique about this company?

IT Geeks fulfilled every request I had. If there was something that could not be accomplished, they provided a detailed explanation.

Are there any areas for improvement or something they could have done differently?

No, I do not have any complaints about their services. They were responsive and completed all tasks I assigned to them.

BACKGROUND

Please describe your company and your position there.

We are a brick and mortar shop located in Seattle. We focus on selling Scandinavian and Japanese inspired home and body goods. I am the Digital Manager for Woodland Mod and I have been redoing their website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

I needed to code into my website a check box that was mandatory for checking out to ensure that our customers read our terms and conditions before proceeding so that we would not be liable if they broke one of our policies. I do not know coding well enough to do this myself.

SOLUTION

How did you select this vendor and what were the deciding factors?

IT Geeks had a large amount of 5-star ratings, and it was quick for me to pick them because they did not require an initial review of the online store before proceeding. They were ready to jump right in with a solution.

Describe the project in detail and walk through the stages of the project.

I described what I needed: a mandatory check box at cart check out that would not let you proceed with check out until selecting the box. Before, I was able to create the box but I could not figure out how to make it mandatory. They did this with ease.

How many resources from the vendor's team worked with you, and what were their positions?

1 - Bob

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It was great. This was a fairly simple project and they completed it quick and with no issues. It looks and functions how I desired.

How effective was the workflow between your team and theirs?

Great! They sent check-ins when I was out of office and hadn't heard from me which I appreciated because it showed that they valued showing me good effort and communication.

What did you find most impressive or unique about this company?

The check ins and quick jump in to fix the problem without asking a million questions or needing to pre-evaluate the store as other experts were requiring. For something this simple, I appreciated their efficiency.

Are there any areas for improvement or something they could have done differently?

Nope!

BACKGROUND

Please describe your company and your position there.

I am the Marketing Director at Goldtouch. We sell ergonomic computer accessories such as ergonomic keyboards, ergonomic mice, laptop stands, and more. We help companies outfit their employees with ergonomic computer solutions to cut down on worker's compensation and make sure their employees are comfortable and productive with less repetitive stress injuries due to long days at the computer on non-ergonomic devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

Our Shopify site was created about 10 years ago and had become outdated. We wanted to modernize the look and feel of our Shopify website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them on Shopify's list of Shopify experts. They had great reviews. We asked them to do a few other smaller projects before and were happy with their work, so decided to have them do our Shopify redesign.

Describe the project in detail and walk through the stages of the project.

We connected with our Project Manager, Eva, who provided us with an overview of the project, and then we got into the first stage of the project, which was the homepage. We already had a basic framework of what we wanted our website to look like, but it was important for us to provide specific examples from websites we liked in order to get exactly what we wanted from the design process. Eva and her team did a great job of recreating the aspects of those other sites we liked, and made it specific to our brand and company. After the homepage, we moved on to the menu and product pages. After that, we got into the footer and other pages located in the footer of our website. Eva and her team did a great job making sure all aspects of our website were covered, and was very detail oriented in that regard.

How many resources from the vendor's team worked with you, and what were their positions?

We onboarded with Rahul originally, and then Eva became our Project Manager once the contract was signed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We just made our website live a couple of days ago, and so we don't have any specific metrics to share at this time, but I'm positive our customers will have a much more pleasant experience using this Shopify site because it is much more user-friendly, there are more sections to shop around, and it looks better.

How effective was the workflow between your team and theirs?

Workflow was great -- there was constant communication throughout the whole process, and it was a fast process! When they say your project will be done in 45 days, they mean it. There was not a lot of waiting time in between communications to see action steps taken. It was always completed within 1-2 days, which was great.

What did you find most impressive or unique about this company?

IT-Geeks was very prompt with all communications, and they actually seemed like they wanted to work on the project, which surprisingly is impressive because most companies just want to create the lead and forget about you. IT-Geeks was there every step of the way, they were quick, their design is a quality design we are happy about, and everything is working well.

Are there any areas for improvement or something they could have done differently?

We had to outsource our main image design on our website because we were looking for something different than what was provided, so that would be the only thing I can think of that could have been done better.

BACKGROUND

Please describe your company and your position there.

I am over all design and fulfillment of our online furniture boutique. We sell high-end furniture, all hand-picked by our owner who is a very successful interior designer in Las Vegas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We are a small team and each wear a lot of hats, but don't have the abillity to code or do custom theme edits to help acheive the design we want. I am a web designer and have loved working with IT-Geeks in bringing my designs to life. Our goal was to great a better user experience and try to get more out of the pages on our site so that we could increase our SEO presence and increase conversions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a few developers reach out and IT-Geeks provided the best pricing with the quickest and clearest response. We have worked with them since we started in 2020 and they have always been very communicative — something that is very important to me in choosing someone.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After explaining what I was looking for, I sent mockup designs and they got to work (giving me a timeline for completion). We went back and forth in perfecting what I was looking for, and they always took each note, made the edits, and then got back to me quickly.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with a couple people from IT-Geeks, but more recently, we've worked with Sarah who has been the main lead on completing the project. She is always kind and great at responding to me quickly!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just finished the project, but we already seeing increased traffic thanks to these edits that are increasing our SEO presence.

Describe their project management style, including communication tools and timeliness.

Sarah is always kind in communicating and providing updates while they are working on the project/edits given. They always give me a timeline, but most of the time, they complete the project ahead of schedule.

What did you find most impressive or unique about this company?

They are extrememly kind and patient in making sure that I am happy with the finished product. If something comes up in between projects, they are always happy to help with any minor bugs or explain to me a quick fix. We have had a long-time working relationship, and I am super happy with their professionalism!

Are there any areas for improvement or something they could have done differently?

Occasionally, I have to repeat myself in asking for edits, but they always get it done so it's not a problem.

BACKGROUND

Please describe your company and your position there.

Senita Athletics is a women's athletic clothing company. I am over the UX design of the site.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

There were concerns from customers not being able to see what was out of stock, to filter to show only in stock items for a size, and to be able to stay on product page and have the pop out size chart. We wanted to fix these three issues.

SOLUTION

How did you select this vendor?

I found IT Geeks a while back when I needed another project done. They did so well, I cam back for this one. I found them on shopify experts.

Describe the project in detail and walk through the stages of the project.

We wanted to grey out sizes that were out of stock on the PDP side. We wanted to show only in stock items when they select their size in the size filter. We wanted the size chart to pop out on the PDP side so they are not going back and forth looking between the two. They were quick, responded fast, did everything we had asked them to, and had a super quick turn a round time.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a project manager named Emma from IT Geeks the whole time and she was great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are super pleased with everything. Everything is working out well and it is all running great!

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and was quick to respond to all my questions and concerns and made sure there was always understanding between the two of us.

What did you find most impressive or unique about this company?

Their skills and speed in getting the project done were impressive. They did such a great job.

Are there any areas for improvement or something they could have done differently?

Nope.

BACKGROUND

Please describe your company and your position there.

I'm a project manager of a design consulting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Building and developing a Shopify website for your client. Our company takes a part for design and managing the project, and we hired IT Geeks for developing the Shopify website with new design.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched through Shopify Experts, and we worked together before with another project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After we shared design mockup, had a kickoff meeting. And the team started to work developing. After several iterations of feedback and corrections, the website was launched successfully.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. And I am not sure how many developers worked behind.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

New launched website is working well. The project manager and their team responses really quick, and they work hard to achieve what we want.

Describe their project management style, including communication tools and timeliness.

We mostly used email for communication, and sometimes had Zoom call meetings. Although we were located in different time zones, there were no major difficulties in communication.

What did you find most impressive or unique about this company?

They have a lot of experience and expertise in Shopify website development. They respond quickly and faithfully fulfill the requirements.

Are there any areas for improvement or something they could have done differently?

It was difficult to get an immediate answer due to the time difference, but we tried to overcome this through zoom call meetings.

BACKGROUND

Please describe your company and your position there.

I am the owner/founder of a natural skin care product line launching an ECommerce store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We hired IT-Geeks to address the following on our newly developed store website: Theme modification/customization issues that a previous web designer could not address and increase clarity resolution of header banner images, add Call to action buttons on the product pages.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched on line and had worked with a webdesigner who could not deliver the customization we wanted for our website. We found IT-Geeks through Shopify support- they referred us to their expert website and IT-Geeks was selected for their professional team/project leader prompt response, reviews, past projects and their expertise, effective communication, understanding what needed to be accomplished and the cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a phone call with the leader to kick off the project, he requested a shared screen video outlining all the changes we wanted on the website store and challenges we were facing. An email outlining what we needed addressed with the theme customization, things that needed to be addressed were sent with the video shared screen and was promptly followed by a response from the team leader stating they could address each issue. Images were sent and the team communicated effectively on a daily basis via email. The team leader was available by text as well. Excellent collaboration.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our point of contact from the get go and I was able to speak with him and he introduced me/team to an E-Commerce expert who worked on the project with her team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

IT-Geeks delivered on time, they knew exactly what my team and I needed and quickly delivered, had effective communication keeping me abreast and all requested theme modifications and customization of my Shopify website until the project was completed.

Describe their project management style, including communication tools and timeliness.

IT-Geeks were excellent and timely in delivering the changes requested. Their communication tools are advanced, I learnt to how to effectively communicate with sharing a video screen of my website store. They utilized all communication avenues: phone, text, email, video. They were polite and courteous throughout.

What did you find most impressive or unique about this company?

They made our site more appealing to our customers and more professional and enhanced Call to Action buttons, added user demonstration images and made header banner images clearer. They offered to send a video in the event they could not deliver. There was a technicality after viewing the Mock up and after contacting them the changes were uploaded.

Are there any areas for improvement or something they could have done differently?

After completion of the project and payment it took a while to get a response and see the changes made on our website store. It would be nice if they had a system to follow up after a customer pays and fulfill the delivery by uploading the modifications to the customers website. It was done so my team and I are happy. Shopify support was also available to assist.

BACKGROUND

Please describe your company and your position there.

I own a small web development shop and we do custom websites, specializing in e-commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

I sometimes hire developers if the workload gets to be too busy. This project was a custom Shopify website where the goal was to match the website to custom mock-ups that were already designed. I needed a pixel perfect match, and they delivered!

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for Shopify experts, and reached out to a few that had good reviews. The owner of this company reached out to me and was friendly - but did not pressure me. He showed me a number of past websites and assured me that the team was ready and able to do a pixel perfect match to my mockups.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I was introduced to a project manager (Amy) and we had a kick-off meeting to go over the mockups and answer any questions. I was able to explain the specific functionality that I wanted, and she was very patient. Then the team worked through each page and developed the website to my exact needs. I kept a running google sheet with any issues or bugs and they were all fixed and addressed with care and in a timely manner.

How many people from the vendor's team worked with you, and what were their positions?

I worked with Amy, a project manager on the team. She was the main point of contact, and provided me with frequent updates (multiple times per week) anytime anything new was developed. She went the extra mile, sending me instructional videos on how to adjust settings anytime I had questions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has been a huge hit with the clients and they absolutely love the new design. Although I don't have any specific metrics, I know they were very pleased with the end result.

Describe their project management style, including communication tools and timeliness.

Amy was very prompt at answering questions, and normally sent me an update email at least every other day. I really appreciated the high amount of communication she provided. The developers worked fast, and she was very on top of every detail.

What did you find most impressive or unique about this company?

It is hard to find people who are technically proficient but also pay attention to complicated design details. They were very unique in this way. They matched the mockups perfectly and implemented a very difficult form functionality on one page.

Are there any areas for improvement or something they could have done differently?

There were not. I thought the team did a great job and Amy in particular was amazing.

BACKGROUND

Please describe your company and your position there.

I am co-owner of Acapella Hair, New Zealand's leading curl specialist salon and online shop for curly hair products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Eva and the team have built me a custom shopify store from my theme selection and my sales have increased by over 30%!

SOLUTION

How did you select this vendor and what were the deciding factors?

Selected them through shopify experts and the owner was the only one to actually call me to talk about the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meting to discuss what I wanted in the website. from there we progressed onto the home page layout and so on until I was satisfied.

How many people from the vendor's team worked with you, and what were their positions?

I had direct contact with Eva when then passed on the information to her team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of our website, we instantly seen more than a 30% increase in sales. In no time at all we have recouped the initial cost of creating the website.

Describe their project management style, including communication tools and timeliness.

We used email communications mainly between myself and one other (Eva). I felt this was a good only communicating with one person because things might have got messy otherwise

What did you find most impressive or unique about this company?

They were very patient with all of my requests and continued to help me after such times as they were not obliged to.

Are there any areas for improvement or something they could have done differently?

Possibly offer suggestions/ideas for things that could work well on a new website