Name: OWORKERS
Address: bulevard "Konstantin Velichkov" 2, Plovdiv, Bulgaria, 4000, BG
Telephone: +44 (800) 048 5681
Price range: < $25
Rating: 4.5

MULTILINGUAL BPO SERVICES COMPANY

HIRE, OUTSOURCE, AUTOMATE

Oworkers is a BPO provider offerings Staff augmentation, Outsourcing services and Automation services.

We are based in multiple countries with delivery centers in BULGARIA, EGYPT, MADAGASCAR and THE PHILIPPINES.

We offer Multilingual outsourcing services in 35 languages with a mix of AI agents and economical, scalable, ethical human workforce.

We are ISO 27001 , GDPR compliant and an IMPACT sourcing provider.

Min project size
$10,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Plovdiv, Bulgaria
Year founded
Founded 2012
Languages
Timezones

Service Lines

Back Office Outsourcing: 25%
Customer Service Outsourcing: 25%
Data Annotation Services: 25%
Staffing: 15%
Finance & Accounting Outsourcing (FAO): 10%

Select Focus Area

Back Office Outsourcing

Data Entry & Processing: 70%
Claims Processing: 10%
Virtual Assistant: 10%
Medical Billing Services: 5%
Payment Processing: 5%

Customer Service Outsourcing

Chat Support Services: 25%
Email Support Services: 25%
Order Processing & Taking: 25%
Phone Support Services: 25%

Data Annotation Media

Image Annotation: 30%
Video Annotation: 30%
Text Annotation: 25%
Audio Annotation: 15%

Staffing Focus

Permanent Staffing: 75%
Temporary Staffing: 25%

Industries

eCommerce: 20%
Business services: 15%
Information technology: 15%
Gaming: 10%
Media: 10%
Medical: 10%
Advertising & marketing: 5%
Government: 5%
Manufacturing: 5%
Retail: 5%

Clients

Midmarket ($10M - $1B): 50%
Enterprise (>$1B): 30%
Small Business (<$10M): 20%

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.5 /5

What Clients Have Said

OWORKERS offers competitive pricing and strong value, as highlighted by clients who prioritize cost-effectiveness and problem-solving capabilities. Their services include 24/7 support for BPO and live app monitoring, with positive feedback on quick decision-making and effective communication.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Overall Review Rating

4.5

Quality

4.5 /5
Schedule

4.5 /5
Cost

4.5 /5
Willing to Refer

4.5 /5

See all 2 Reviews

OWORKERS Reviews

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Confidential
Mar. 2022 - Ongoing

4.0

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.0

"We're satisfied with their current service so far."

Sep 27, 2022

BPO Manager, GetID

Anastassia Solovjova

Other industries
Estonia
51-200 Employees
Online Review
Verified

OWORKERS provides BPO services for a regulatory technology company. They've helped the client set up a BPO team consisting of 15 people. Their task is to process various types of documents on a 24/7 basis.

Thanks to OWORKERS' help, the client has successfully established a BPO team within three weeks. The vendor impresses with their problem-solving skills, leadership, and ability to provide quick feedback. The partners communicate regularly using Slack.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Regtech company/kyc bpo manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OWORKERS?

Setting up a bpo team (document verification officers) inside european union

SOLUTION

How did you select this firm and what were the deciding factors?

Created a short list of 3-4 potential suppliers deciding factors: price/ ability to solve problems, speed, quick feedback

Describe the project in detail and walk through their service package.

Manual team - 15 people, document verification officers process different types of id docs 24/7

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was Stephan, and also Ivan and Hristian

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

BPO team was partly set up during 3 weeks, for it was the main goal to achieve at the first stage

How effective was the workflow between your team and theirs?

We used Slack for day to day communication and orginised calls if needed

What did you find most impressive or unique about this company?

Ability to solve problems quickly and effectively quick feedback and decision making

Are there any areas for improvement or something they could have done differently?

We're satisfied with their current service so far.

RATINGS

4.0

Application Management & Support
$10,000 to $49,999
July 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The quality of services experienced by users has increased."

May 20, 2020

Service Operations Specialist, Hyper Connect

Byeongju Song

Information technology
Seoul, South Korea
201-500 Employees
Online Review
Verified

Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.

The services improved the platform for users, meeting the expectations of the internal team. Oworkers communicates with the client via Slack to ensure a smooth workflow. The team is dedicated, hard-working, and knowledgeable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company handles the live chat/live streaming global mobile app. I'm a Service operation specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oworkers?

Our service is Hakuna - Live streaming app, so we are hiring Oworkers for monitoring our app. So, They cover the US/MENA/INDIA region and operate moderators sourcing and monitoring 24/7.

What were your goals for this project?

Making clean services from abusers.

SOLUTION

How did you select this vendor?

I contact many companies and choose Oworkers.

Describe the project in detail.

Hakuna service is a Global live streaming app. Users can do a live streaming broadcast and talk with a live screen and chat with someone.

We are hiring Oworkers for monitoring our app. So, They cover the US/MENA/INDIA region and operate moderators sourcing and monitoring 24/7.

What was the team composition?

PM / PM assistant / moderators.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They improve monitoring coverage and the abuser rate.

How effective was the workflow between your team and theirs?

We request them to monitor with our guideline and they proceed with monitor our app. We communicate with the slack channel. We cross-check their performance with the dash board.

What did you find most impressive about this company?

They do their best with ownership.

Are there any areas for improvement?

The quality of services experienced by users has increased.

RATINGS

5.0

Showing 1-2 of 2 Reviews

Our Story

Our vision is to bring operational excellency for your Hiring, Outsourcing and Automation needs
We offer multilingual capabilities from 4 delivery centers worldwide.

Our team is composed by highly experienced professionals from the BPO industry cumulated more than 25 years of experiences in the industry for the top management.
On each center the directors have at least 10 years experience in the industry and the project managers at least 7 years in the department they control.

What Sets Us Apart

Multilingual capability

We serve in 35 languages from 4 differents locations worldwide

Security

We are ISO 27001 and 27701 in all our centers and GDPR compliant. Strong SLA, KPIs, Infosec and DPA.

Best Locations

Our centers are located in the best locations wolrdwide in term of cost & availability of talents. Bulgaria for Nearshore, Madagascar, Egypt and Philippines for offshore.

Quick Facts

14 years in business

Tools and Technology

Slack

Microsoft Teams

Zoom

Google Meet

HubSpot

Salesforce

Intercom

Freshdesk

Airtable

LiveChat

Zoho Projects

Google Drive

Commonly Asked Questions

We collaborate seamlessly through the client's preferred communication channels, including email, Slack, or any other messaging platform. Each project is overseen by a dedicated Project Manager who serves as your single point of contact. In addition, we provide a daily dashboard featuring all relevant metrics and KPIs to ensure full transparency and real-time visibility into project performance.

Yes, we are fully GDPR compliant. Our organization adheres to rigorous security protocols, supported by a robust information security (InfoSec) framework aligned with ISO 27001 standards. We maintain Data Processing Agreements (DPAs) with our clients and partners, and we have a designated Data Protection Officer (DPO) responsible for overseeing data protection practices and ensuring ongoing regulatory compliance.

We offer flexible engagement models tailored to your specific needs. You can opt for a dedicated managed team, where we take full ownership of delivery and management, or staff augmentation under a co-sourcing agreement, where our professionals integrate seamlessly with your in-house teams to complement and scale your existing capabilities. This flexibility allows you to choose the model that best aligns with your operational requirements and strategic objectives.

Our track record speaks to the consistency and value we deliver. We maintain a success rate of over 95%, reflected in strong, long-term client relationships—of our 120 clients, 95% have partnered with us for several years. In terms of return on investment, our clients typically realize cost savings of approximately 50% compared to maintaining equivalent in-house operations, while benefiting from sustained quality and reliability.

Verified means Clutch independently confirmed OWORKERS is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 2 verified client reviews averaging 4.5 stars.

Learn More

Verified Client Reviews: 2

Overall Review Rating: 4.5

Source: Clutch

Last Updated: September 27, 2022

Business Entity

Business Entity Name	oworkers EOOD / "ОУУЪРКЪРС" SLLC
Source	Republic of Bulgaria Registry Agency
Jurisdiction of Formation	Bulgaria
Date of Formation	February 11, 2020
Status	Active
Last Updated	July 12, 2023
ID	206017193

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	September 11, 2024

Learn More About The Clutch Verification Process

Locations (4)

bulevard "Konstantin Velichkov" 2 Plovdiv, Bulgaria 4000

2 - 5

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OWORKERS

MULTILINGUAL BPO SERVICES COMPANY

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer

OWORKERS Reviews

BPO Services for RegTech Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Application Management Services for Live Streaming Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Our Story

What Sets Us Apart

Quick Facts

Tools and Technology

Commonly Asked Questions

Business Entity

Credit Report Results

Locations (4)

Additional Connections

OWORKERS

MULTILINGUAL BPO SERVICES COMPANY

30 Languages that we service

11 Timezones that we service

4 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer

OWORKERS Reviews

BPO Services for RegTech Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Application Management Services for Live Streaming Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

What Sets Us Apart

Quick Facts

Tools and Technology

Commonly Asked Questions

How do you typically collaborate with clients?

Do you comply with relevant regulations like GDPR , do you have any norms ?

What is your engagement model ?

What is your success rate or typical ROI for projects?

Verification

Business Entity

Credit Report Results

Location

Locations (4)

Contact

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Connections

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