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ClaimNearshore teams that stay — <3% attrition
RAM BPO builds dedicated, fully-managed nearshore teams in Medellín, Colombia for U.S. companies — so you direct the work while we handle recruiting, payroll, benefits, compliance, office space, and equipment.
What sets us apart is retention: under 3% attrition versus the 40-60% industry average. Your team stays, keeps your process knowledge, and grows with you. We go live in just 7-10 business days and deliver 25-30% all-in cost savings, with bilingual (B2+) talent operating in the U.S. East Coast time zone for real-time collaboration.
Our roots are in logistics and tech — trusted by Magaya, Freightsnap and Sizelabs — with expanding expertise in customer support, virtual assistants, 3PL back-office, legal, and professional services.
We measure success by how long clients stay. 100% client retention since 2021, with our longest partnership at 4 years and $3.3M+ managed. Not a vendor — an extension of your team.
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Min project size
$1,000+
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Hourly rate
Undisclosed
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Employees
10 - 49
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Locations
Medellín, Colombia
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Year founded
Founded 2020
1 Locations
- Medellín , Colombia
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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Industries
- Business services
- 30%
- Advertising & marketing
- 20%
- Insurance
- 15%
- eCommerce
- 15%
- Legal
- 10%
- Medical
- 10%
Clients
- Enterprise (>$1B)
- 50%
- Midmarket ($10M - $1B)
- 45%
- Small Business (<$10M)
- 5%
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Our Story
We're a people-first nearshore BPO — and the numbers prove it: under 3% attrition vs. the 40-60% industry average.
Our purpose is to transform the experience of both people and brands. We empower our team's growth and wellbeing, because valued people deliver exceptional work.
Our values: transparent communication, innovation, open feedback, and adaptability.
The result: 100% client retention since 2021, longest partnership 4 years and $3.3M+ managed.
What Sets Us Apart
1. Fully managed, live in 7-10 days
You direct the work; we handle recruiting, payroll, benefits, compliance, office, and equipment. Bilingual (B2+) talent in the U.S. East Coast time zone, operational in days, not months — at 25-30% all-in cost savings.2. Retention that protects your operation
Under 3% attrition vs. the 40-60% industry average. Your team stays, keeps your process knowledge, and grows with you — no constant retraining, no lost context.3. Boutique partner, proven by results
100% client retention since 2021, longest partnership at 4 years and $3.3M+ managed. Deep roots in logistics and tech (Magaya, QuickenShip, Sizelabs), with direct access to leadership on every account.Locations (1)
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