Remote CoWorker

BACKGROUND

Please describe your company and position.

I am the Operations of a healthcare company

Describe what your company does in a single sentence.

Support with back office work in Healthcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• To find great candidates to support growth

SOLUTION

How did you find Remote CoWorker?

Friend

Why did you select Remote CoWorker over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Remote CoWorker were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Back office work: 

• Answering phones
• handling appt. scheduling
• relaying non-medical inquiries to patients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is ongoing, but so far we are having great success! Marian is our current SUPERSTAR virtual assistant; she is very attentive w/ information and learns quickly!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is very attentive and delivers items on time. They have been a huge help during onboarding!

What was your primary form of communication with Remote CoWorker?

Virtual Meeting

What did you find most impressive or unique about this company?

Turnaround time to onboard new team members

Are there any areas for improvement or something Remote CoWorker could have done differently?

Better set ups for their virtual assistances. Although we do conduct the training, there are times when the virtual assistances did not know about pay or had questions about their onboarding paperwork.

BACKGROUND

Please describe your company and position.

I am the Chief of Staff / Human Resources Manager of M1 Management QOZB, LLC

Describe what your company does in a single sentence.

Real Estate Development Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Operational Support
• Administrative Support
• HR Support

SOLUTION

How did you find Remote CoWorker?

Referral

Why did you select Remote CoWorker over others?

High ratings, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was your primary form of communication with Remote CoWorker?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Role is ongoing. Darlene will provide all levels of adminstrative support, HR support and general operational support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Onboarded Calendly
• Onboarded Zoom
• Provided support which impacted productivity and efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Darlene has been very responsive and available. She's a self starter and takes direction quickly and efficiently. The work that she produces is above expectation.

What did you find most impressive or unique about this company?

The quality and professionalism of Darlene.

Are there any areas for improvement or something Remote CoWorker could have done differently?

Have local talent available to be able to work along side our team to further develop and hire full time.

BACKGROUND

Please describe your company and position.

I am the Office Manager of Keymotive INC

Describe what your company does in a single sentence.

Automotive Locksmith

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Inventory Management
• Online Task Verification
• Company Building

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

• High ratings
• Good value for cost
• Company values aligned

What was the size of Remote CoWorker’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our Remote CoWorker, covers everything from Complete inventory Management, to consulting on way to better the company and further build what we are working towards. aswell as completing many online tasks!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Consistent profit increase

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our Remote CoWorker Has done great! She shows a want to learn and better her own skills to better work with the company needs, she is well refined, polite, and most importantly a great worker who has done exactly what we hired her for HELP BUILD THE COMPANY.

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ease of use is great, the quality of their employees is excellent aswell. Easy communication and total ease of use process.

Are there any areas for improvement or something Remote CoWorker could have done differently?

none noticed.

BACKGROUND

Please describe your company and position.

I am the Founder of Massage Table Center

Describe what your company does in a single sentence.

Spa Grade Equipment Retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Customer Service

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Website Updates and Customer Service Calls and Chat Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Calls and Chats returned

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Remote CoWorker?

Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their quick response and implementation time.

Are there any areas for improvement or something Remote CoWorker could have done differently?

. . .

BACKGROUND

Please describe your company and position.

I am the Founder of Deborah Coate Coaching

Describe what your company does in a single sentence.

We help women over 50 lose weight and get healthy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Marketing Assistance
• Admin

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

High ratings, Pricing first our budget, Good value for cost

What was your primary form of communication with Remote CoWorker?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Connecting with our social media audience. Creating workbooks and social media templates in Canva. Administration tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Social Media campaign
• Administration tasks complete

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Team at Remote Coworker have been great to work with. They have been timely and responsive to all of my requests. My VA has been wonderful. She is on time and stays focused on the tasks at hand.

What did you find most impressive or unique about this company?

Value to cost and the process for choosing my VA was perfect.

Are there any areas for improvement or something {provider_name} could have done differently?

Because of the time difference phone communication was difficult but email communication was stellar.

BACKGROUND

Please describe your company and position.

I am the Proprietor of (a/an) Consumer products & services

Describe what your company does in a single sentence.

Retrieve customer base for companies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Prividing quality services
• Cost efficient and informative to fit your needs
• Delivered to you at your fingertips

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The business plan and website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Creative collaboration
• Technical Skills
• Knowledge & Guidance
• Integrity & Communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Superb and moving with clockwork and precision

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

I was impressed by their ability to give constructive input and listen.

Are there any areas for improvement or something Remote CoWorker could have done differently?

Well there’s always room for improvements, and the ability to brings ideas to the table is the first step leading to unmeasurable outcome's never imagined

BACKGROUND

Introduce your business and what you do there.

I’m a managing member of an insurance brokerage company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

We had a lot of administrative tasks bogging down our daily activities, so we hired Remote CoWorker to help us take a lot of those administrative and back-office tasks off our plate.

SOLUTION

What was the scope of their involvement?

Initially, we reached out to Remote CoWorker and explained what we were looking for. They quickly aligned with us on that. Then, they set up a few calls to put us in contact with a potential remote employee to ensure they were what we were looking for and had experience in our field. We worked with this person on a trial basis, and it worked perfectly, so we’ve been working with them since.

What is the team composition?

Remote CoWorker provides us with one remote employee.

How did you come to work with Remote CoWorker?

We were referred to them.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working together around December 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since working with Remote CoWorker, we’ve seen an improvement in our processes. The employee they provide has helped us save around five hours per week of administrative work, meeting our expectations and requirements.

How did Remote CoWorker perform from a project management standpoint?

The remote employee provided by Remote CoWorker has met their deadlines and managed all administrative work immediately. If they ever need to follow up on a client, they do it in a timely fashion. We collaborate using a file management system and communicate via email and WhatsApp.

What did you find most impressive about them?

Remote CoWorker’s strength is their organization.

Are there any areas they could improve?

Remote CoWorker doesn’t make phone calls for us, which would be helpful. However, I believe they don’t offer that service because they’re based in the US.

Do you have any advice for potential customers?

Ensure that Remote CoWorker is a good fit for the tasks we want them to do.

BACKGROUND

Please describe your company and your position there.

I’m the managing member of PMG. We offer cost saving solutions and product sourcing for mostly domestic clientele.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

We needed assistance in populating / organizing research to dummy CRM and upload contacts for bulk mail distribution

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and after interviewing multiple we agreed w the rates and thus far the service provided by Katherine

Describe the project in detail and walk through the stages of the project.

Kick Off new marketing blast and integrate & track database.

How many resources from the vendor's team worked with you, and what were their positions?

So far just Katherine and she’s been great as we work through communication on tasks

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Not so far however the organizational opening was facilitated promptly without issue and Katherine improved on our eyes on all docs in 1 place.

How effective was the workflow between your team and theirs?

Great thus far

What did you find most impressive or unique about this company?

We have not broached any unique needing a though Katherine has been diligent and communicative, which in itself is unique from other providers.

Are there any areas for improvement or something they could have done differently?

Not presently.

BACKGROUND

Please describe your company and your position there.

I am the director of operations for a mental health organization. We specialize in services related to domestic violence, anger management and drug addiction treatments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

Our company was growing very quickly and we needed help managing incoming calls and tela health related tasks.

SOLUTION

How did you select this firm and what were the deciding factors?

We considered many different agencies looking at available services and pricing.

Describe the project in detail and walk through their service package.

This team is responsible for managing incoming calls and directing a zoom traffic hub.

How many resources from the vendor's team worked with you, and what were their positions?

We are currently working with 4 team members.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Having them handle our Zoom traffic has allowed us to grow our client base.

How effective was the workflow between your team and theirs?

We have daily communication with them and they are always professional and responsive when given direction.

What did you find most impressive or unique about this company?

Their ability to adapt to new ideas and situations.

Are there any areas for improvement or something they could have done differently?

There have been a few times they didn't ask enough questions to make sure they completely understood what they were supposed to do.

BACKGROUND

Please describe your company and your position there.

E-commerce retailer for automotive products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals??

Setup new customer call center and used Co-worker to assist with the service.

SOLUTION

How did you select this vendor and what were the deciding factors?

Made interviews and tried a few candidates to ensure candidates we well mannered, professional, reliable and well-spoken.

Describe the project in detail and walk through their service package, including any calling tools used.

Use a centralize call service, emails, chatbox and receive sms text messages.

Who did you work with and what was the feedback process like?

Paul from Co-worker and he's been good and reliable to date quicker learner and follows direction well. They are a great addition to the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Significant reduction in customer complaints, order delays

Describe their project management style, including communication tools and timeliness.

Coworker uses an app to track time sheet, simple, easy to use and reconcile hours.

What did you find most impressive or unique about this company?

pool of candidates.

Are there any areas for improvement or something they could have done differently?

Scouts need to spend a little more time reviewing resumes that fit the clients need. Make the hiring process a lot quicker.