Remote CoWorker

BACKGROUND

Please describe your company and position.

I am an executive at TG Enterprise LLC

Describe what your company does in a single sentence.

At TG Enterprise we specialize in both residential and commercial interior tear outs. We offer services to cover any waste removal, construction debris cleanup, and excess trash hauling. Our years of hands-on experience make us capable of executing our projects with safety and efficiency at the forefront. 

We are committed to providing superior quality and unparalleled customer service in all aspects of our business. We have a team of trained professionals who are equipped with the necessary tools and equipment to efficiently handle any kind of waste removal, including debris, furniture, appliances, and construction materials. 

We offer flexible scheduling options and affordable pricing to ensure our clients receive the best possible service. Whether you need a one-time cleanup or ongoing junk removal services, we are here to help you maintain a clean and safe environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Expand our companies business by reaching out to potential clients in order to receive more contracts.

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create a spreadsheet to keep track of leads and clients 
• Email potential clients, include company services and capabilities statement 
• Follow up with clients by secondary email and phone call

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of clients that have responded to emails and phone calls

Describe their project management. Did they deliver items on time? How did they respond to your needs?

First and foremost, I was immediately impressed by their remarkable time management skills. Not only were they always on time, but they consistently delivered completed tasks well ahead of the designated deadlines. This level of promptness instilled a sense of confidence in their abilities and reassured me that my projects were in the best possible hands.

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What was most impressive to me was their wide range of professionals that are available to assist you.

Are there any areas for improvement or something Remote CoWorker could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the President of Premier Producers Group, LLC

Describe what your company does in a single sentence.

We sell life insurance and life insurance leads over the phone.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Remove tedious tasks from managers
• Help streamline processes
• Dependable assistant to have a second set of eyes on our business ops

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

Good value for cost

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist in managing our Vicidial phone system, KPI reporting, QC telemarketing calls,spreadsheet managing, and anything else that comes up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes are difficult for our project because one of our main goals was to take our manager's focus reporting and build a better culture where we are free to connect with our staff. The amount of time that has been freed up by adding our VA has been a huge win for our company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were offered candidates to interview the same day we requested which was a surprise to me. As far as ongoing support from our project manager, they have been responsive when we have reached out but honestly we have been please with our VA and have not needed our project manager.

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Easy to work with and they provided us with a good VA.

Are there any areas for improvement or something Remote CoWorker could have done differently?

None at this time.

BACKGROUND

Please describe your company and your position there.

I am an executive of two businesses that focus on personal and business financial freedom through prior education and accounting services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

We needed many positions covered. Mostly to rebuild and manage our websites and social media sites

SOLUTION

How did you select this vendor and what were the deciding factors?

I have used many VA services before. Most services lacked the quality of candidates and communication. Remote co-worker was quick to find qualified candidates within a day of my support request. Also, the onboarding procedure as fast with work being able to start same day as interviews.

Describe the project in detail and walk through the stages of the project.

The VA's were tasked to create new social accounts, build a new website for Woman Up LLC, and update our other two websites. After completion of the website, the staff was tasked to rewrite content for each business for an entire quarter and schedule it. Phase Three is to promote the websites through our social media platform thus bring new followers and engagement. The Last Phase is to Launch the services provided by the company.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 team members, including, a social media manager, a website developer, and a client management coordinator/ Admin Assistant.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have had the team for a week in a half and we are almost ready to launch.

How effective was the workflow between your team and theirs?

The feedback from the team and management was exceptional. We communicated through phone and email. But most communication with the team was through slack including our daily project huddles.

What did you find most impressive or unique about this company?

There was two main challenges I faced, however the team quickly helped me solved them. I had an issue with our product's layout, but the team was able to provide a solution and get our project back on track. Their technical skill level and communication are excellent. We felt comfortable in asking for help whenever we needed it, knowing that the team would be there to support us every step of the way.

Are there any areas for improvement or something they could have done differently?

Things could always be done faster, however I appreciate their accuracy over speed.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at a metal manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

We needed help with a short-term project.

SOLUTION

What was the scope of their involvement?

Remote CoWorker provides us with bookkeeping services; they handle payment reconciliation. They use Microsoft Excel to execute the work.

What is the team composition?

We work with one person from their side.

How did you come to work with Remote CoWorker?

We found them through a Google search.

How much have you invested with them?

We've spent about $1,300 so far.

What is the status of this engagement?

We started working with Remote CoWorker in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With Remote CoWorker’s help, we’ve saved about 20 hours a week on the amount of time spent on each task we’ve assigned to them. Overall, they’ve been meeting our expectations.

How did Remote CoWorker perform from a project management standpoint?

They work in a very organized manner. They use HubSpot and Hubstaff for project management. For communication, we interact via email and Zoom.

What did you find most impressive about them?

Remote CoWorker’s biggest strength is their staffing ability.

Are there any areas they could improve?

They can improve their payment plan with creditors.

Do you have any advice for future clients of theirs?

My advice is to have all your requirements in order before you start working with Remote CoWorker.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a massage therapy company, and I’ve been a massage therapist for many years. Our vision for our therapists and clients is about empowerment and how we can make them feel more and more equipped.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

My company has grown to a point where I need more and more support. In the last six months, we’ve needed virtual assistants. We hired a company to assist us Monday through Friday, but they don’t offer weekend support, and since we’re open seven days a week, we needed another provider for the weekend.

SOLUTION

What was the scope of their involvement?

Remote CoWorker provides a virtual assistant for us who works on the weekends. First, we told them our needs, and they found three recruits who could be a good fit for us to choose one. We created templates and models with our other virtual assistant provider as a support system for our clients and therapists. We’ve taken that model and put it in place for Remote CoWorker.

They provide access to the virtual assistant, who must have their own resources. To onboard them, we connected with the assistant to ensure she had the supplies and support she needed and got everything systematized and running. 

They offer weekend support as our second line of defense for phone calls. We have a call center that answers our phones, and when people ask questions requiring more nuance or longer answers, the call center forwards those calls to Remote CoWorker; our virtual assistant can answer most of those questions. She’ll also call or text people back to provide the answers they need. 

If a client is running late for an appointment, she communicates that to the therapist and ensures everyone is up to speed. Regarding our software, she can use ours to communicate with clients and therapists. She also books appointments, and if a therapist has an emergency and needs to take off, she manages their schedule. 

What is the team composition?

I primarily work with one virtual assistant from Remote CoWorker. Once a month, we’re in touch with her superiors to reenlist and make sure she gets paid. 

How did you come to work with Remote CoWorker?

I found them online. We researched 10 companies, and Remote CoWorker kept coming up, making it to my top three list. I contacted those three companies and asked them for some conversation demos. From there, we chose Remote CoWorker because they seemed the best fit, and we had a two-week trial period.

How much have you invested with them?

We’ve spent over $1,000. 

What is the status of this engagement?

We started working together around October 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Remote CoWorker’s resource is aligned with our needs, and thanks to them, we now have support seven days a week, which is amazing. In the first couple of weeks, she sent texts that weren’t phrased correctly, so we had a check and balance, and she learned on the spot. Although it took her a bit to get comfortable, she’s now very good. 

How did Remote CoWorker perform from a project management standpoint?

Their project management is good, and the team is great at following up and getting back to me. They have good tools to communicate and are consistent. We use Zoom and email. 

What did you find most impressive about them?

Remote CoWorker’s biggest strength is that they offer really good candidates from around the globe. The other two companies I was interested in dropped the ball in terms of helping me set up, while Remote CoWorker has met their commitments. 

Are there any areas they could improve?

They could improve in terms of fluidity and ensure their employee gets paid. We’re on a monthly payment schedule, and they’ve sent us emails to remind us of the payment the day before it’s due. The larger the company, the harder it is to get money where it needs to go; we have to jump through many hops to ensure everything is where it needs to be. Therefore, Remote CoWorker should have better communication on the frontend regarding the monthly payment. 

Do you have any advice for potential customers?

If the candidates they give you aren’t what you’re looking for, don’t hesitate to go back and ask them to find someone else.

BACKGROUND

Please describe your company and your position there.

PayrollHR Hawaii, LLC - Professional Employer Organization (PEO), Owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals?

Virtual assistant type of work: data entry, updating spreadsheets, client communications, correspondence

SOLUTION

How did you select this firm and what were the deciding factors?

Flexibility, ability to interview candidates, no sign-on fee, professionalism and responsiveness.

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

We needed a virtual assistant to do admin type of work. First, I corresponded with Hazel about my company's needs. She sent me resumes of three possible candidates. I asked her if I could interview the candidates. I was able to interviewed two of the three candidates. The third had already gotten a job, so she did not attend the interview. We spent approximately 20 minutes with each candidate via Zoom. We selected Charmi and we have been very happy with our selection.

Describe their billing or cost structure.

Billed for part-time services for the entire month upfront

How many resources from the firm's team worked with you, and what were their positions?

One person, Charmi. She served as a virtual assistant.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Charmi has been very responsive and professional. She has been very eager to service us and very patient. The quality of her work has been very good as well.

Describe their project management style, including communication tools and timeliness.

We used email to communicate with Hazel in the very beginning. She was very prompt. We then used Zoom to meet Hazel and candidates virtually. I have been using Asana and email to manage the work projects with Charmi, our VA.

What did you find most impressive or unique about this company?

I was impressed with their pricing, no sign-on fee service, responsiveness, and professionalism.

Are there any areas for improvement or something they could have done differently?

I can't think of anything.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

We were looking for a customer service solution, and we hired Remote CoWorker to help us.

SOLUTION

What was the scope of their involvement?

In the beginning, I started with a large number of agents so that I could stay with the ones I feel were best for our company by the end of the training. I trained their agents for 2–3 weeks, and  I selected the best agents from their group.

Their team continues to work remotely for us. Their work involves answering calls from customers, processing tickets, answering customer service chats, and more.

What is the team composition?

We’re working with 10 people, including their project managers and agents.

How did you come to work with Remote CoWorker?

Their team was referred to us, and we were impressed that they sounded professional.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

We began working together in October 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m very happy with the agents that are working with us because they’re very responsible. In fact, their customer response rate is good.

How did Remote CoWorker perform from a project management standpoint?

I communicate daily with Remote CoWorker’s agents, and we have a very good relationship. I barely need to contact their managers because I’m in touch with their employees. However, they do contact me from time to time to ensure that everything’s okay. They also have their own tools to monitor the agents that are working for us, and I have access to all the work that their agents do. 

What did you find most impressive about them?

When I reach out to them, they promptly get back to me. They’re quick to fix any roadblocks in the project, too.

Are there any areas they could improve?

There’s nothing bad that I can say about them.

Do you have any advice for potential customers?

You should also start with a large number of agents and select from the ones you want to continue with.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a construction and real estate company located in Tamarac, Florida.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

I hired them to manage my phone calls and advertising strategies.

SOLUTION

What was the scope of their involvement?

Remote CoWorker is helping me manage my business through their virtual assistant (VA) services. They have remote workers who are in charge of answering my phone calls, setting up my schedules with customers, and handling my advertising on social media. If I have any issues or updates with city permits, they also handle that.

What is the team composition?

I’m currently working with two people from Remote CoWorker. However, at the beginning of the engagement, I used to have four remote workers supporting me.

How did you come to work with Remote CoWorker?

They were referred to us.

How much have you invested with them?

We’ve spent $20,000–$50,000.

What is the status of this engagement?

Our ongoing partnership began in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’re taking things off my hands, making me 100% productive by efficiently doing the things I need to do. Overall, they exceed my expectations.

How did Remote CoWorker perform from a project management standpoint?

They’re on top of everything; they accomplish all of their tasks. We communicate using Skype, WhatsApp, and more. They use RingCentral for calls.

What did you find most impressive about them?

Remote CoWorker’s ability to swiftly switch out virtual assistants (VAs) when needed has been impressive. They always have a replacement ready to work for us.

Are there any areas they could improve?

No, they don’t have any areas to improve at the moment.

Do you have any advice for potential customers?

If you’re looking to save money and time, they’re definitely worth it.

BACKGROUND

Please describe your company and your position there.

My company is one of the top suppliers of seafood products to wholesalers and distributors in the US. Having been in business for over 10 years, we work closely with not only manufacturers to provide high quality, sustainable, innovative seafood but also global and national supply-chain vendors to provide unrivaled service, meeting the various needs of our customers and of modern consumers. I'm the Vice President of Resources overseeing HR, IT and Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

My company faces audit from the DOC every year. Preparation for audit is one of the most daunting tasks. I hired Remote CoWorker assistants to help with preparing for the audit of year 2021.

SOLUTION

How did you select this vendor and what were the deciding factors?

I researched a list of virtual assistant providers and I myself have used this service from another company. Reasons for selecting Remote Coworker are: 1) assistants are based in the Philippines so meeting the English fluency requirement, 2) able to work my time zone, 3) cost effective.

Describe the project in detail and walk through the stages of the project.

My company has a high volume of transactions, and details related to each all have to be well documented. There are more than 50,000 documents; each had to be checked and crosschecked internally for accuracy and corrections. Data also need to be entered into a massive spreadsheet to manage the audit process.

How many resources from the vendor's team worked with you, and what were their positions?

5 virtual assistants. They were all data entry specialists who know Google suites (Google Sheet, Google Mail) and Excel well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to meet the deadline for the audit.

How effective was the workflow between your team and theirs?

We communicate over Google chat and emails. They had a team manager who work with me on sourcing the qualifying assistants. The assistants were trained by my team on virtual zoom and they also reach out to my team members directly for questions.

What did you find most impressive or unique about this company?

They were strict about assistants communicating with client on days off and holiday off. They were able to provide help when we needed an assistant to cover us on holiday.

Are there any areas for improvement or something they could have done differently?

Pricing is not as apparent and structured like other companies. I wish they would let clients purchase an x number of hours and use it for x amount of days and have roll over. Instead, they bill per week or month.

BACKGROUND

Please describe your company and your position there.

CEO, Financial services company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

We hired RCW for professional staff augmentation and for personal assistant to the CEO and President services

SOLUTION

How did you select this agency and what were the deciding factors?

We selected TVW based on the interview process among 6 agencies. The reason we selected them was quality of the interviews, responsiveness, politeness, clarity of a business model, simplicity and duration of the contract and price. RWC was superior in 6 out of 7. All initial interviews with salespeople were good but the rest of the follow up was best with RWC

Describe the project in detail and walk through the stages of the project.

I have several ongoing projects and we employ several VAs from RWC. One person, for example, handles ongoing insurance related claims, submits them to the insurance companies, identifies discrepancies between what is covered and what was billed by the doctors and makes sure the reimbursement from insurance company is received in full. The other project is to learn about ESG initiatives, daily analysis of topics, analysis of trends for the last 2-3 months, putting results and topic summaries in the table, and develop blogs for most important topics.

Describe the recruitment process in detail.

We had many resumes to chose from, we narrowed the choices down for one on one interviews over Zoom. Zoom flow was very well organized by our account manager in 15-min increments. We selected candidates and had immediate onboarding.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

All results are our internal property and have to do with personal or professional sensitive information

How effective was the workflow between your team and theirs?

Their workflow is very effective, and we communicate on a daily basis. Have project grids, training for each project, onboarding, status checks, and daily live conversations.

What did you find most impressive or unique about this company?

All of the things based on each they won our business. We described 7 evaluation factors above. RWC was unique on each.

Are there any areas for improvement or something they could have done differently?

We are happy so far. We love the time Doctor feature so we can supervise the activities of the VAs.