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Specialty Answering Service (SAS) is a 24/7 live answering service provider supporting more than 5000 businesses across virtually every industry. With over 40 years of experience, SAS delivers reliable, personalized call handling solutions designed to help organizations stay responsive and professional around the clock.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
10 - 49
Locations
King of Prussia, PA
Year founded
Founded 1985
Languages

Service Lines

Call Center Services: 50%
Customer Service Outsourcing: 20%
Back Office Outsourcing: 15%
Sales Outsourcing: 15%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 100%

Inbound Services

Answering services: 60%
Inbound appointment scheduling: 20%
Virtual receptionist: 20%

Customer Service Outsourcing

Order Processing & Taking: 50%
Phone Support Services: 50%

Outbound Services

B2C Telemarketing & telesales: 34%
Customer Surveys & Market Research Calls: 33%
Third party verification: 33%

Sales Outsourcing

B2B Lead Generation: 100%

Industries

Business services: 9%
Financial services: 9%
Medical: 9%
Utilities: 9%
Advertising & marketing: 8%
Education: 8%
Government: 8%
Information technology: 8%
Legal: 8%
Non-profit: 8%
Real estate: 8%
Supply Chain, Logistics, and Transport: 8%

Clients

No Clients have been added yet…

Call Center Services Answering services

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 3.9 /5

What Clients Have Said

Clients appreciate Specialty Answering Service for its budget-friendly pricing and good value, with investments typically under $10,000. The flexible pricing model allows scalability, ensuring cost-effectiveness as call volumes increase. Overall, clients express satisfaction with service quality and responsiveness.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 42 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Specialty Answering Service Review Insights

Overall Review Rating

4.7

Quality 3.9
Schedule 3.9
Cost 3.9
Willing to Refer 4.6

Top Mentions

Review Highlights

Professional Handling of Calls

The professionalism in handling calls and increased knowledge of client businesses is frequently praised. This skill set helps in maintaining high service standards and client satisfaction.
Strong Script Customization

Clients appreciate the robust scripting capabilities offered by Specialty Answering Service. The ability to customize scripts to fit specific needs and business requirements is highlighted as a significant benefit, enhancing the alignment of services with client expectations.
Excellent Customer Service

Many reviews highlight Specialty Answering Service's outstanding customer service. Clients appreciate their responsiveness, willingness to update scripts, and proactive communication. The team is described as attentive, helpful, and professional, contributing to positive client experiences.
Some Issues with Communication Skills

A few clients noted areas for improvement in communication skills, suggesting that some call handlers may benefit from enhanced training to ensure consistently high-quality interactions with customers.
Reliable After-Hours Service

Clients value the reliability of Specialty Answering Service's after-hours support, which ensures continuous customer engagement and handling of emergency calls. This service is crucial for businesses operating outside regular hours.
High-Quality Call Handling

The service provider is recognized for delivering high-quality call handling, ensuring that calls are answered promptly and professionally. Clients have noted improvements in their own business operations and customer satisfaction as a result of Specialty Answering Service's involvement.

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Specialty Answering Service Reviews

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Call Center Services
$10,000,000 +
Jan. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"Their customer service is easy to work with and courteous."

Aug 11, 2017

Manager, Food Product Producer

Anonymous

Manufacturing
Alsip, Illinois
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We have raw material delivered on a daily basis for our food manufacturing company and need to ensure that all refrigerated items get priority delivery service. Also, we have outsourced many of our jobs to cut down on costs, such as not paying for benefits, which would have increased our profits.

How many inbound calls did your company handle every day?

We were locally handling 100% of the inbound calls with 16 people. We have now cut our staff to 3 people who basically handle problems and troubleshoot deliveries.

What challenge were you trying to address with the service provider?

Our goal is to cut costs, especially in payroll and benefits, and be able to increase our profits.

SOLUTION

What was the scope of the service provider's involvement?

They are handling our dispatching and confirming delivery, and order tracking.

Could you describe the pricing structure and how they billed you?

I am not sure of the price structure and how they bill as this is handled through our corporate office in New Jersey.

How did you come to work with this service provider?

This is the company our corporate procurement division informed the branches that they would be using, so I'm not sure how they found out about them.

How would you assess the service provider for answering calls, customer service, and communication?

We have had some problems especially when a vendor receives a representative that has an accent, and cannot understand them. However, when we contract the support team they have been very helpful and understanding.

How much time and money does this service provider save you each month?

Since we have cut our staff that worked 40 hours, I assume we are saving about 520 manhours. I'm not sure what the total cost is because I don't know their salaries.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their after-hour calls are handled with the same expertise as normal hours of operation for our company. They offer prompt communication and they work hard to refine call quality.

What are the service provider's strengths?

Their strength is the professional handling of calls and increased knowledge of our business. Their customer service is easy to work with and courteous. Things have run smoothly so far.

What areas can the service provider improve?

I cannot think of anything as we have not encountered any major problems

How long has your company been working with this service provider?

We started January 2017, and it's still ongoing.

How much money do you spend annually with this service provider?

We're investing over $10,000,000.

RATINGS

5.0

Call Center Services
Less than $10,000

4.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.5

"Their performance has been good and they’re able to inform all of our callers."

Jun 22, 2017

President, Other

Anonymous

Arts, entertainment & music
Los Angeles, California
11-50 Employees
Survey Response

Call Center Services
Less than $10,000

4.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 4.0

"It has freed up more billable time for our company."

Jun 22, 2017

Vice President, Other

Anonymous

Financial services
Ponte Vedra Beach, Florida
11-50 Employees
Survey Response

Call Center Services
Less than $10,000

4.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"I like it's computer integration."

Jun 22, 2017

Manager, Human Resources

Anonymous

Other industries
Pleasant Grove, Utah
51-200 Employees
Survey Response

Call Center Services
Less than $10,000

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"Their performance has been excellent and all calls are answered in a timely manner."

Jun 22, 2017

Director, IT

Anonymous

Information technology
Blytheville, Arkansas
51-200 Employees
Survey Response

Call Center Services
Less than $10,000

4.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 3.5

"We just use the average service 24/7. It has been 80 percent good."

Jun 22, 2017

Associate, Customer Service

Anonymous

Other industries
Simi Valley, California
11-50 Employees
Survey Response

Call Center Services
Less than $10,000

2.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 2.5

"They’ve helped us increasing productivity and improving our customer service capabilities."

Jun 21, 2017

Director, Other

Anonymous

Other industries
Haskell, Oklahoma
201-500 Employees
Survey Response

Call Center Services
$10,000 to $49,999

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"Specialty Answering Service has saved us millions, if not billions, of dollars every year since we started using their service."

Jun 21, 2017

Vice President, IT

Anonymous

Other industries
Madera, California
Survey Response

Call Center Services
Less than $10,000

3.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 3.0

"SAS service has been great!"

Jun 21, 2017

Owner

Anonymous

Arts, entertainment & music
Missoula, Montana
1-10 Employees
Survey Response

Call Center Services
Less than $10,000

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"SAS actually helped us increase our revenue."

Jun 21, 2017

Senior Manager, Customer Service

Anonymous

Other industries
Bowling Green, Ohio
51-200 Employees
Survey Response

Showing 41-50 of 50 Reviews

Verified means Clutch independently confirmed Specialty Answering Service is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 43 verified client reviews averaging 4.7 stars.

Learn More

Verified Client Reviews: 43

Overall Review Rating: 4.7

Source: Clutch

Last Updated: November 26, 2025

Business Entity

Business Entity Name	HVAC Answering Service Inc.
Source	Pennsylvania Department of State
Jurisdiction of Formation	Pennsylvania
Date of Formation	February 23, 2004
Status	Active
Last Updated	January 29, 2026
ID	3202396

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	January 29, 2026

Learn More About The Clutch Verification Process

Locations (1)

1006 9th Avenue King of Prussia, PA, United States 19406

16 - 20

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Specialty Answering Service

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2 Languages that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Specialty Answering Service Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Professional Handling of Calls

Strong Script Customization

Excellent Customer Service

Some Issues with Communication Skills

Reliable After-Hours Service

High-Quality Call Handling

Reviews mentioning:

Specialty Answering Service Reviews

Delivery Tracking & Order Processing for Food Manufacturer

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Good Performance and Information For Our Callers

RATINGS

Freed Up Billing Time for the Company

RATINGS

Good Computer Intregation

RATINGS

Customers are Impressed with SAS

RATINGS

Good 24/7 Service

RATINGS

SAS Increases Productivity and Improves Customer Service

RATINGS

Specialty Answering Service Saved Us Millions

RATINGS

Great Live Answering Service

RATINGS

SAS is Efficient, Friendly and Upbeat

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

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